Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Pros: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Cons: "We did not make this flight and had to take the train instead"
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "Staff and crew were great. Very accommodating."
Cons: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Pros: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Pros: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Cons: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
The boarding was a chore, I think the Lagos staff need to be trained on how to handle passengers. They were slow, it seemed as though it was deliberate so people would miss the flight.
We were group 5 to board… they got to group 3 or 4 and it seemed like everyone was boarding. But being rule abiding citizens, we waited until we asked and their answer was “oh, everyone just started coming.” We said passive aggressively “thanks for announcing that.” And then they finally said “boarding all zones.” We had seats near the front so by the time we finally boarded, the overhead bins in the front were full and we had very delicate ultralight backpacks we can’t check.
Firstly is that they cancelled the flight for no reason, and got us a pretty bad alternative to get back from Portugal to San Diego via Toronto.
Pros: "The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly."
Cons: "Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also."
Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"
Pros: "Flying to/from the US in a wide body is always more comfortable than a smaller plane. Air Canada buy on board, ability to purchase Business Class meals in economy (pending availability) and swayback entertainment continue to be Air Canada’s strengths."
Cons: "Air Canada can speed up the boarding process by making announcements asking passengers to step out of the aisle to let people pass AND remind passengers to place one bag under the seat and one in the overhead bin like they do on US carriers. Service is always pleasant but nothing exceptional. I find FA’s on American to be friendlier."
Pros: "Able to Get later flight since original flight cancelled."
Cons: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Pros: "Good clean flight except that the crew(male) was a bit rude when any request was made!! Very surprising for a Canadian to do so...shud be transferred to domestic flights!!the Indian food served was distasteful"
Pros: "The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread."
Cons: "The leg room was too small and the seat did not recline enough to have a decent sleep."
Pros: "Crew was amazing."
Cons: "Wish the wifi was faster; not that much on IFE. Food was good but not great."
Cons: "The front desk in Vancouver, Canada did not allow me to board the plane to Tokyo. I am supposed to attend the memorial service of my Mom who passed away two days before."
Cons: "The plane was excessively hot before takeoff due to a inoperative power unit and the flight crew did nothing to cool it off despite delays"
Pros: "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
Cons: "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
Pros: "It was Christmas Day and kudos to the captain and crew"
Cons: "Food just don’t bother - no access to united movies - shameful terms - paid and WiFi not work on the flight to watch"
Pros: "Flight attendant where very nice and courteous"
Cons: "Entertainment took a while to upload or kept freezing on screen"
Pros: "The crew was very friendly and professional."
Cons: "Seats were very uncomfortable and akin to a slightly padded folding chair. I would highly recommend a couple glasses of red before boarding."
Pros: "Crew friendliness"
Cons: "The cabin was way too cold. Audio beeps (fasten seat belts) are too loud"
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"