Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Cons: "I’ll use Korean Airlines again!"
Pros: "Crew was amazing. But the seat could have been more comfortable."
Cons: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Pros: "awesome service great seats"
Cons: "30 some odd hours hotel didnt have shuttle"
Pros: "Very nice trip"
Cons: "Clean the restroom more often"
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, Food, Boarding, Entertainment."
Cons: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Cons: "Missed connection at ICN due to flight delayed !!"
Pros: "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
Cons: "1st leg of Flight got cancelled."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Cons: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Pros: "Clean and nice crew"
Cons: "Food choices and not as comfortable as I had hoped"
Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."
Pros: "Crew attended to my needs seriously and in a timely fashion."
Cons: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Pros: "Very reliable, quick boarding"
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Pros: "Seats more comfortable than other planes"
Pros: "extra leg room was great"
Pros: "Boarding was made easy by my status"
Cons: "Seats weren't comfortable. Crew were rude."
Pros: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Pros: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "Korean Air eventually returned my money"
Cons: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Pros: "Everything was perfect!"
Pros: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Cons: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Pros: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Cons: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Pros: "Plane was on time and it was a large and full flight that got off the ground on time"
Cons: "Difficult to get hand luggage on board as people had so many carry on items and there was no boarding by seat number"
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "Power outlet under economy seats"
Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Pros: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."
Pros: "Great services"
Cons: "The flight is too full"
Pros: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Pros: "Indian music in Audio section and Bollywood movies"
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Cons: "The flight was to short to enjoy."
Pros: "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
Cons: "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
Pros: "Flight was great. The service and kindness of flight attendants was the best I ever had."
Cons: "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
Pros: "It was all good. Really no complaints."
Pros: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Pros: "Great leg room (I'm 6'3), friendly staff, great movie choices"
Cons: "Thought there should have been 3 meals (16hr flight), food was OK."
Pros: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Pros: "Professional staff great movie selection"
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Pros: "The crew was super friendly."
Pros: "Pretty much everything"
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "Great service. Food drink and inflight entertainment"
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."
Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"
Cons: "Food, especially before landing"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "Food, entertainment options, friendly staff"
Cons: "Beverage size could be more"
Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Cons: "Not much leg room"
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Pros: "The whole service was great. And the airplane arriving on time."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Pros: "great flight crew and clean airplane. Pilots did excellent job and it was comfortable seats, pillow and blanket."
Cons: "Food was bad compared to other flights to Tokyo that I have taken and entertainment was very weak."
Pros: "Asahi Beer!!!! Beautiful Flight Attendents!!! New Movies!!! Comfortable seats!!!! Awesome service from entire flight crew!!! Good Food!!!"
Cons: "Flight was delayed one hour but the flight crew made up for it by delivering GREAT service!!! I still give 5 stars!"
Pros: "Plenty of legroom and nice updated interior."
Cons: "No complaints this time."
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Pros: "Love ANA. Always a pleasure."
Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Cons: "Bigger seat, but compared to other experiences it was very good."
Cons: "We did not make this flight and had to take the train instead"
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Cons: "If there was no delay."
Cons: "The way they board the passengers"
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Pros: "Clean and comfortable"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "The food on board was great! Crew members were friendly!"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."
Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
Cons: "Not enough English movies/tv shows"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Cons: "VGML food was not good. Needs significant changes"
Pros: "Good for a short flight! Very nice staff"
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "crew excellent and very efficient & professional"
Pros: "Flight crew"
Cons: "No leg room"
Cons: "Was not able to board"
Pros: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
Cons: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
Pros: "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
Cons: "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
Pros: "The seat was comfortable. The crew was very nice."
Cons: "Keep doing the same. Cost is not always the most important."
Cons: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Pros: "Comfortable and excellent hospitality."
Pros: "Flight attendants were all nice and friendly."
Pros: "There was a decent movie collection to watch."
Cons: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Pros: "The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-."
Cons: "The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected."
Cons: "Seating way too tight"
Pros: "It was a good comfortable flight and on time"
Cons: "I wish we had more food options"
Pros: "They very helpfull"
Cons: "The chair was too small"
Pros: "Very comfortable flight, crew were very professional, food was delicious!"
Cons: "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Pros: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
Cons: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Pros: "The 777 premium economy seats are quite good"
Cons: "Food was awful and service so-so. Rushed and unfriendly"
Pros: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Cons: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Pros: "Friendliness, comfy seats"
Pros: "The crew was very friendly and fast help with passengers needs."
Cons: "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
Pros: "The cabin crew were nice."
Pros: "I missed my flight"
Pros: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Pros: "The fly attendants offer water and juice frequently like every 1-2 hours and also snacks 4 times during the flight. Meals taste good and inflight entertainment is good."
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Pros: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Pros: "Boarding was efficient and organized. Seats were standard but comfortable. Food lacked salt and flavor at times but the variety was good. Lots you watch and do on the in seat screens so I was never bored."
Cons: "Food needs to come with salt and pepper I the side or soy and hot sauce packets."
Pros: "Nice staff good movie selection good flight"
Pros: "The price the food okay. The leg room seemed more in economy than other airlines."
Cons: "Not just your airline but a cultural differences how westerners take how they are talked too"
Pros: "Without fail, every EVA flight crew is professional and kind the perfect combination for long flights."
Cons: "The seats were too close to the rows in front and back."
Cons: "The 6 hours layover"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Cons: "Food made me sick for 5 days. Ruined my first week in Philippines, cost so much money because I couldn't leave my hotel."
Cons: "Flight crew was unfriendly with myself and other passengers."
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "relatively more spacious than other airlines"
Cons: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Cons: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Cons: "Bad bad bad I book 3 months ahead, they should put us in the front row seat instead so far to the back seat."
Pros: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
I am extremely disappointed that Alaska Airlines has decided to drop their mask mandate. I was anxious the entire flight because there were people coughing and sniffling around me, completely maskless. Flight attendants were also mostly unmasked. I will not be taking another flight with Alaska until the mask mandate is reinstated.
Pros: "Crew was friendly and the flight was smooth"
Cons: "Food! Also we got delayed, every one hates that"
Cons: "Should have bought 1st class."
Pros: "Crew was polite"
Cons: "Seat could have been better. More room. In flight internet and movies would have make the flight great"
Cons: "Flight attendants were not particularly friendly. Food had some odd textures."
Cons: "I was downgraded from first class with no answer and no cash or credit"
Pros: "The individual checking folks in at RDU was extremely positive even after the flight had been delayed for hours. The flight crew was very positive as well."
Cons: "The plane had just been cleaned so smelled strange on arrival. It would have been better had we not been delayed for hour after hour, then delayed to get to a gate even once we landed."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Everything was great!"
Pros: "Everything was great!! On time departure, great crew!! Bravo!!"
Pros: "It was on time."
Cons: "super uncomfortable. They charge for everything except breathing oxygen."
Pros: "We got a free upgrade to first class."
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "flight early"
Cons: "The flight attendant initially refused to help me get the middle person in our row reseated despite lots of open seats!"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "great staff and service"
Cons: "Nothing, all good"
Pros: "The crew was very helpful and friendly."
Cons: "There were no in seat screens for entertainment."
Pros: "On time"
Cons: "Typical crowded coach flight with uncomfortable seats. Plane seemed a bit grimy."
Pros: "Really appreciated the staff at the ticket counter!"
Pros: "way more comfy seats than United or American"
Cons: "No movies or screens"
Pros: "The available movies and TV shows via wifi"
Cons: "Bathroom paper products"
Pros: "Affordable straight shot"
Cons: "Extremely cold on the plane, was wearing a winter coat scarf and mittens and was still freezing. Also, I paid for internet that didn't even work, I'm pretty pissed about that. I'll be sticking to Delta until you figure out your amenities."
Pros: "Great pilot, made up for delays caused by gate crew."
Pros: "The room, it was clean, great staff"
Pros: "Very good flight and great price."
Pros: "The crew was nice and the drinks were fine."
Cons: "We waited an hour and a half before we started boarding"
Pros: "It was on time from Detroit to Portland."
Cons: "They broke my bag. The flight attendants were less than friendly, not much for food or drinks when the flight was almost 5 hours."
Pros: "Everything was great!"
Cons: "no complaints!"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "Eveything in the plane looked fantastic. But still a tight fit. Drinks and food were offered often and the employees retrieved the garbage prompty. Best thing was we left on time and were early getting to Seattle. Our baggage got to the baggage claim area at lightening speed. At least 4 times faster than with our return trip on Spirit. (It took forever"
Cons: "They couldn't land in Ketchikan due to fog so they flew up to Sitka and got back 3 hours later, missed my connection in Seattle and spent the night at the airport, the I got charged 50 dollars for switching my tickets, are you kidding me, Alaska airlines sucks big time"
Pros: "Flight actually landed early! And no wait for baggage."
Cons: "Non smoking flights!? Since when?"
Pros: "Flight attendants"
Cons: "Dirty window"
Pros: "Everything about it was AMAZING!!!"
Pros: "Entertainment Tablets and The Crew were great"
Pros: "That I can charge my phone on the flight. Loved the leg room and really enjoyed the flight attendants. The pilot was really funny and he kept us in the loop"
Pros: "Everything was overall fine"
Cons: "Don't tell me I'm gate checking my bag and it will be at the gate waiting and then truly check my bag (ie white tag it) and make me go to baggage claim"
Pros: "Many offers for food , beverages and entertainment..consist cleaning of debris ...all in a very friendly courteous manner."
Pros: "Friendly Crew! Comfortable Seating! Genuine!"
Pros: "Plane was late to the terminal. Crew got it turned over, boarded, and off the ground in a very small amount of time."
Cons: "Couldn't get a seat assignment despite booking the tickets months ahead of time, and checking in 24 hours before the flight. The plane was already mostly boarded by the time I was finally assigned a seat."
Pros: "Short flight and everything was great"
Cons: "After getting stuck in Seattle for 5 and 1/2 hours, I managed to get a flight back home to Oregon when it was clear that they could not get me to San Francisco as booked. Flights were so turbulent there was no beverage service to or from Seattle. Flight attendant on Seattle to Eugene flight was texting on her phone while we were boarding and she would say hello without looking up. I've never seen such an amateurish enterprise in my life."
Pros: "Everything and everyone. Friendly, helpful, decent legroom and love the direct flight from SEA to DTW!"
Pros: "The food"
Cons: "While traveling recently with Alaska Airlines, my traveling partner and I were offered seats in the exit row, by the lady who checks your boarding pass at the gate. We gladly excepted the roomier seating. We were issued new boarding passes, and made our way to our seats. Once we settled in, a flight attendant asked to see my boarding pass. She looked at it and said, "Yep Amber so-and-so, seat 17B." Apparently, the airline had combined 2 flights, so people were all crammed into a new tighter space. There was even a bumped "first class" customer all squabbling over the seats. My traveling partner and I, eventually just asked them to please give us our old seats back. Finally, we were seated in our original seats. We never asked to be moved in the first place, it was offered to us. The whole thing was humiliating, and unnecessary."
Pros: "I appreciate the complimentary beverages. This plane and crew were much more pleasant than the trip from Santa Rosa to San Diego. So glad the return trip was better."
Pros: "Everything went just as it should."
Cons: "Nothing went wrong."
Pros: "fast and efficient boarding process, with plenty of room for carry on baggage."
Cons: "I was sitting in the last row, next to the bathrooms. Since they did 4 in-flight beverages during the 5 hr flight, people kept getting stuck by the bathroom unable to get back to their seats. This seemed like an excessive amount of beverage services (contributed towards people needing to use the bathroom so much) and contributed to a bunch of people covering over my seat for most of the flight."