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SPA area no
We had booked a room with a half board inclusive, however on our arrival we were told that the hotel offers the rooms with breakfast only, not half board. The lady at the reception apologized for the booking error via Booking.com and gave us a room upgrade and a bottle of champagne.The wellness area is very nice. The towels and bathrobes have definitely seen better times, we missed a hair shampoo and conditioner in the bathroom, the toilet needed to be flushed 3-4 times. Once we had used the towels for the wellness area and wanted to go swimming early in the morning on the next day, we had to come down and ask for clean towels at the reception (nobody picked up the phone after long ringing), which is not a 5* hotel standard. The breakfast was not that generous due to the fact that hotel was being only partially operated during the days of our visit.
Dinning, spa, area, equipments Staff - arrogant, impolite
Hotel staff is very attentive to my needs, location is perfect.
Family friendly + Hotel staff kindness + comfort
The room was excellent and the breakfast delicious !
We had a wonderfull stay in the hotel. The waitress remembered our facourite dish, the favourate coffee recipe and made all effort to make us feel at home. (please note in May it is low season.
Central location, excellent a la carte menu
The staff was very warm, friendly and helpful. The hotel is located a short distance from the train station - a hub for many alpine rail adventures. The buffet breakfast provides a good variety of choices for both the vegetarian and carnivore. Our room was quiet, clean and comfortable. The decor reminded me of home.
The room facilities were excellent, comfortable, super bathroom, great view, spacious. Hotel easy walk to station, shops, restaurants. Breakfast included. Good for short stay on way through Switzerland. Reception not very helpful on arrival, manned only limited hours. Restaurant closed for renovations but still advertised in room. No alternatives suggested. Wifi not free,
We chose the hotel for its convenience to the railway station and this was good. Break fast was adequate. Our bedroom was dark and dingy and, frankly, rather depressing, with spartan furniture.
The new lift! Friendly staff remembered me from previous visit. Very clean and comfortable room. I just like this hotel - it's a nice place to stay and I would recommend it. As others have remarked, there is some updrift of a stale smoke smell from public areas. Switzerland in general could use a smoking ban in public places.
This hotel is close to the train station and the staff was friendly and helpful.
This was our best stay in Europe. Very close to train station, though very quiet. Friendly staff and excellent breakfast and dinner!
The receptionist was multi-lingual and spoke excellent English There was nothing I didliked about this hotel. It was extremely convenient to the central trail station as well as to the downtown shopping area. It has a really fine restaurant.
It was close to the railway station. It was clean and comfortable, and quite typical for an older hotel. We only spent one night so it was adequate for our needs. Smell of smoke.
Reception staff friendly and helpful, restaurant staff and food very good.
Proximity to rail station noise
Stayed there before, so owner remembered me, will be going back again soon. Good hotel excellent location, friendly staff highly recommended. No
The reception staff was very helpful spoke good English. Room was nice and big breakfast. Enjoyed our 2 nights stay at Europe Hotel Love everybit of the hotel
Proximity to station Namesake breakfast and internal facilities also not adequate to qualify for a three star
Clean and quiet - that's the most important
Most informative reception (English speaking). Location 20mins walk from centre of town/station(ost) but not a problem. lovely dining facilities. Possibly 'location not being central, but for the price, this is hardly a problem. Those with mobility issues need to know this,however.
The location of this hotel could not be better - immediately outside Brig train station. My room was at the back so I was not disturbed by train movements or announcements. I suspect front facing rooms may have more of a problem. A very acceptable hotel for a short stay in the area.
We liked everything as Location (in front of the Train station), Free WiFi, good staff, the room size, good breakfast. We really reccomend this hotel. We have stayed here twice. nothing.
Pleasant and friendly staff, clean and comfortable room, good breakfast in nice surroundings, convenient for town and rail station
The staff of the restaurant was extremely professional and friendly. The staff at the reception was neither pro-active nor very professional. When approached at the reception desk, they did not get up from their chairs immediately, nor did they know the times of bus services or how to obtain cinema tickets. Relevant training of this staff would be highly recommended. No hotel shuttle bus to the skiing lifts is offered by the hotel on Saturdays as according to the hotel is the main arrival and departure date during the week. Unfortunately also no official buses operate on Saturdays. So the hotel guest staying over a Saturday is required to walk by foot to the skiing lifts.
can enjoy breakfast and dinner. recommend to take "Halbpension" One thing that I am disappoined at is that all single rooms have no bath.
Centrally located hotel offering some of the best value accommodation in Saas-Fee. Excellent breakfast buffet with plenty of fresh fruit. Good 6-course evening menu. Drinks bill brought with last course so no hanging around waiting at end of meal. Pool small but good depth and temperature for swimming. Spa small, but good. No noise from other guests or from outside. Good size rooms. Box of chocolates when paying final bill was a nice touch. Try and go to dinner between 7 and 8 – the one day we went later we felt rushed. Some serving staff not very happy, but good service. Resort is very quite from early evening onwards. Rooms / duvets too warm.
very friendly staff excellent food comfortable room good location in a pretty vibrant town close to lots of things to do. noise from the street late at night.
Quality of location and spa facilities. They charge for tap water in the restaurant.
locatiodn and viwes not a real option to go bed and breakfasrt
very good service, good location, good food !! no
We got such a low rate on booking.com that we were expecting a bare-bones hotel. However, this hotel is a historic hotel that has been recently renovated and is very centrally located. Though we didn't pay for the upgrade, we got a suite with balcony facing the glacier - a very pleasant surprise indeed. Absolutely recommended, particularly during off-season (July 1-2 for us) and book through the website for a great deal.
staff was quite responsive and room worked well for family of 4 corner room on street side problematic with the noise from the bar that went on till 3 AM. should not note whirlpool as it's single-individual capacity and must put coins in to operate.
Frıendly and helpful staff, bıg spacy rooms, good kıtchen
Already at questionaire hotel: smoking in restaurant allowed. And cheesfondue cold at the table, returned to kitchen. Other days diner not at the hotel.
Smart comfortable hotel with very friendly staff. The nudity in the spa / wellness area which is accessable to children is not very nice
The staff were extremely nice and helpful.We will return
Character, charm, excellent location at very centre of village, homely, friendly staff. The Feeloch restaurant is very good. The bar lacked atmosphere. Not really the hotel's fault I suppose.
Very peacefull, staff very friendly, we got a room upgrade
Excellent location right in town with balconies overlooking a spectacular view of the valley and the glacier. Large room with comfortable bed, couch, and breakfast table. Complete and delicious breakfast included. Great food for dinner in the restaurant. no complaints
Hotel rooms were excellent , being recently refurbished. The staff were friendly and efficient. Hotel is in a good position , being very near the main car park, village centre and cable car to the sledging run
The family room was very comfortable and spacious enough for 4. The shuttle to the ski hill and bus was a welcome bonus, and the driver very pleasant. The breakfast was very good. The woman at the front desk would not send the shuttle to pick us up from the ski hill, even though the driver had told us to call to arrange this.
A nice hotel with a lovelly restaurant interior and fairly good location (a bit far from the lifts to the mountain but close to the central street)
The sheets in one of the beds were shredded
Sloping wooden beams and quality of design of room Can't think of anything
We stayed in a beautifully renovated room with a great view of the mountains. The manager was very helpful in selecting hikes in the Saas-Fee mountains.At dinner the food and service were excellent. The hotel Allalin provided better value than a comparably priced Zermatt hotel where we stayed later in our trip
nice location, could use the pool at the sister property There were a number of issues we were less than happy with but I'd like to focus on just the most important one. The shower is unsafe and my wife fell and got badly hurt. The staff said this was the first time they'd heard of such a thing happening and provided an ointment to ameliorate swelling.
Quality of meals, room facility and cleaness. None
We really enjoyed the meal which was delicious and the spa was a real blast There are only twins beds matched together in the rooms and no queen size bed or king size bed.
The food (1/2 board) was mediocre at best> The dinners were overcomplicated and fussy while the breakfast---boiled eggs underdone, constantly out of bacon and/or scrambled eggs. The hotel needs fresh management approach
Excellent food, very good chef. Hotel receptionist, misinformation about Wi Fi, not very helpful although hotel very empty. Tell the staff to smile occasionally!!
Central location, evening meals Cooked breakfast was often dried up and not replenished often enough. "Romantic" room and table decoration overdone.
I have been several times at the Metropol. and my sojourns there have always been very mice and comfortable. The owners and the whole staff are very kind and friendly. The restaurant is very good too. Incredible good location in the very center of Saas fee.
The staff were extremely friendly and helpful. The owners invited all guests down for an Easter apero and came and spoke to all guests individually which was very enjoyable. The food in the restaurant was fantastic quality and our deal for half board including ski passes was great value. Also getting to the ski lift was very easy as the hotel drove us each day in their small electric cart, and also dropped us off at the bus station for our return trip.
Good food We did not use the bar as there was no atmosphere.
Good location, close to bus terminal and centre of town. Staff very helpful and accommodating. Free use of cablecars in the area a real bonus. Spacious room with balcony and great views over to Allalin/Alphubel.
Very close to train station. Nice rooms. Good breakfast. There was no shutter on one of the windows. The street lights were really bright and shined through so it was really hard to sleep.
The staff were friendly and helpful. It was nice to have space in the bedroom and a balcony. It was an excellent location. The extra touches were really nice - ie a basket of apples by the elevator. The bathroom was very compact!
Good, central, quiet location
Offered an early breakfast if we required it No restaurant for dinner
The friendly staffs and the modern facilities and clean room
goof value; very clean; little "extras" (e.g. free fruit)
Everything was neat and clean and modern. The private parking worked well and it is well placed in Visp.
Convenient stopover location en route to Zermatt. Good breakfast and clean, basic rooms.
Easy access, comfortable, nice design features, good breakfast. The electrical outlet and above bed lighting were broken. We ran out of toilet paper and tissue on the second day.
The view of the castle from the hotel was perfect. Family room was a strange layout with shower opening directly into the hallway. Didn't like the polyester duvet covers or the stray hairs in the bed. Bunk beds were good for the children but there was no safety barrier on the top bunk and the head space on the bottom bunk was better suited to a young child - our 7 yr old couldn't have sat up in the lower bed.
This hotel was fantastic. We really enjoyed the great views and wonderful location. Breakfast was simple and very well prepared. The town of Brig itself is full of hotels but we really felt that we made the right choice staying here. Only downside was that we asked for a double room and had two single beds pushed together. This is frustrating but didnt detract from a wonderful hotel experience all round. Hats off to the owners for also providing great internet and library lounge facilities. Excellent!
Great location in front of the castle, very friendly and polite staff, good breakfast, clean room and good hotel facilities
A straightforward hotel offering all that was necessary for a short stay in a town where most people will be briefly passing through.
Price, free wireless internet access & proximity to downtown
Very friendly service. Clean and big confortable room. Nice view on the castle and its park. From there, it is easy to walk (3min) to the center of Brig.
I think Artemis is a very good choice if you want to ski in Saas Fee, stay in hotel but not willing to pay a fortune... Rooms are rather simple and not the biggest, but they are clean and cosy, decent 3-Star Standard. Everything else was perfect - very welcoming and friendly staff, good breakfast, and surprisingly good spa with sauna and whirlpool (two separated areas: naked and not-naked). The hotel is around 10 minutes walk from the lift but there is a locker room just next to the lifts so you dont have to carry your skis and ski boots on the way back to the hotel.
second ski room next to the lift was handy, as well as the passage directly to the wellnes in adjecting hotel. Breakfasts was so rich and the staff was wery agreable smaller bathroom and quite loudy air exchauster (running along with turned on light)
Very friendly staff, clean, good value for money
Warm, friendly welcome and hospitality. Cleanliness and tidiness throughout. Fresh decor. Use of the excellent spa facilities in the sister Hotel Europa. Use of the ski room in a another sister hotel near the ski slopes to store our skis and boots in after skiing, letting us walk through the village unburdened and in comfortable boots. No.
It was a great place to stay. The staff were extremely friendly and the wellness facilities were great. Breakfast was substantial. Rooms were comfortable but the heating was a little high and we couldn't regulate it ourselves. About 5 minutes to the ski lifts and the hotel has a free ski/boot room by the slopes, which was very convenient.
The staff, service, accommodations, food, were exceptional. The hospitality was delightful.I felt totally pampered! A most delightful and relaxing experience.
High standard in every detail; warm & friendly atmosphere; great spa.
The reception on arrival was so warm and welcoming and continued throughout our stay. Very convenient to the small town. Comfort and food were both excellent. Nothing disappointed and although expensive, we did feel we received value for money
Very nice hotel with friendly staff Bathroom has an inconvenient screen when taking a shower; Hotel wanted to charge for our dogs although on website stated differently.
very pleasant staff.good food ,lovely pool.comfy beds ,good quality duvet,s. the welcome plate of food sat around for 3 days,the room was not tiedied up the day before leaving.
Breakfast was fabulous. Spa area & services very good. Location good. Room was not on mountain side so view was of another building & no balcony. It also had feeling of a "city" hotel versus a mountain spa retreat. The rooms on the mountain-side with balcony & flowers are likely better.
The spa was very nice and clean and the children play room was great. The restaurant was poor choice of evening meal.
Good location, nice hotel room, good breakfast
The hotel is very comfortable with excellent facilities. The staff are friendly and helpful. Rooms are very spacious and the location of the hotel is good. The rooms and public areas of the hotel could have been a few degrees warmer.