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I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
The staff were very attentive and helpful.
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Very comfortable room, relaxed atmosphere
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
Heating system was too bad !! very cold...
nice large room (studio)
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
It was close to the casino & a nice hotel A little pricey
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
The staff are excellent. The rooms are old,... needs major upgrade.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
great experience to stay on the famous ship.rooms where really nice with lots of space. location
I feel back in the good old times and it gave me a warm impression. no complaints
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
historic ambiance interior rooms are confined, in my opinion
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Room was fantastic and room service excellent. Would go again
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Great location and good connection to public transport Bathroom was rather small
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Very loud, no alternative room available, under renovation, no fitness area.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
total relaxation in superb enviroment
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
The breakfast was wonderful no
Sauna and great rooms -
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
The atmosphere, the quiet rooms, and the large bathtub.
Close to highway and somewhat close to town centre if driving. Great assistance from staff , great breakfast.
The closeness to the centre of Gouda. The staff all spoke English. No.
The shower was good The motorway is very noisy even with the blinds closed
More offer of lunch and dinner food. No
Connecting rooms, nice bathrooms - flexible service Not as clean as we would have liked, smelt of smoke
Friendliness of the reception staff', Good food espoecially the evening buffet. Location was a bit industrial but is OK for shrt stay
Staff were very helpful, efficient and friendly. Breakfast buffet was very good and there was ample parking. The bedroom was basic but met our needs and was comfortable and generally clean. Good value for money. Would like to have had sheets changed daily, but this does not appear to be part of the service.
free wii-fi, free 24h parking, close to the city centre
The hotel is situated near nice city Gouda and very close to hiway. We choosed this hotel for it place and price.
Restauraunt has a basic menu only and not very inspiring. Facilities are basic but were sufficient for our needs Location is not very user friendly if public transport is used. Busses stop after about 18.00 hrs, and taxis cost approx. 10 Euro's to the town
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
comfort, nice environment, free parking and good breakfast
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
good breakfast beds and other room furniture not really up to date for 4 star hotel
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
It was convenient. Closing time of kitchen - 22:30h.
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
nothing special normal
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
I absolutely thought the staff was great. From the receptionist(s) - like Miryim to Susanne, to the Morning Breakfast staff - like Zsofia. There were all very helpful, and kind. The roads to get there are still being built out, as such, you seemed to have to drive a circular course to get there. Regardless, it was easy if you have GPS.
Room layout Breakfast reception and area layout could be improved
clean, comfort, cordial staff
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
the hotel is near at the shopping centre and musea.
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
very good location not being able to open the windows
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
Very functional, no problems
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
Location was great. Breakfast was very nice and price was good.
This was an excellent value, lovely room & breakfast.
The location near city center
The room. It was very silence Non smoker
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Central location. Near the train station and near several bars/cafes
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
Location, price, bar, availability of lifts
well located in the centre of the city
Great location just off canalside. Owners very friendly, advised best place to park car, but didn't 'sell' their bar/restaurant. Room clean & tidy. Noise from room above - very creaky floorbaords!
basic room but clean and tidy noisy lots of banging doors very steep stairs-a problem anywhere in holland very informal and friendly staff near to centre in quiet street got similar accomodation in central amsterdam ensuite at below this room rate a bit expensive for a single room -in other places i was given a double despite travelling alone-question about reviews-i never read them
Excellent location in downtown historic Gouda, walking distance to visit sites, cafés and restaurants. The owner/manager is very friendly and helpful. The hotel can please different types of customers/budgets since it has rooms with or without private washrooms. The rooms could have been a bit more comfortable (larger bed, etc.) but still for the price and location, it is a great deal.
Godd location, friendly and helpful staff.
Absolutely nothing. Way overpriced for the value of this hotel. It should not have been more than 30 euro per night, if that. Tiny room situated right on the street. Had to open the window with the end of a broom handle about an inch high. Had to keep the drapes closed for any privacy. No convenience like hot water for coffee. Shower ok. Included breakfast was way too early for holiday. Was not notified about free wifi in the dining room. No accommodation for hot weather - we had to go out and buy our own fan. After asking they finally brought one in. This hotel was a dump.
It's central location
excellent location,typical Dutch accommodation,value for money no wardrobe,supposed to be a double but was in fact a twin room(not a real problem though)
Excellent location in the town Our gound floor room in a separate building was very basic
Family atmosphere Room was not cleaned every day
The owner was very friendly and helpful. The hotel was quite basic, but was clean and the service and help was good.
Good food, helpful staff
Terrace area over the lake. Shame there was not a swimming pool / leisure facilities.
Friendly and efficient reception and bar staff. Our room was not cleaned even though we were out all day. When this was discovered it was too late (cleaning staff had gone home). This does not reflect the price of the hotel. The food and wine in the bar/restaurant is extremely expensive and does not reflect the mediocre quality.
Clean, large room and businesslike environment Indifferent staff and ridiculously stingy attitude about amenities: only one very small piece of soap (1 inch by 1 inch by 1/4 inch) for 2 people and one small bottle of soap gel for 2 persons for the shower. Was told that only if used up would they provide another supply. There was only one hand towel and had to ask for additional one. Next day, back to only one towel , no replacement of used up soaps or bath gel. Absurd.
Breakfast and location for working in the surroundings to avoid Rotterdam. Free parking. Too early permitted check out (11 H) from Monday to Friday. Cost of Internet.
Nice sized clean rooms. I had a car so perfect for parkng and to get to the motorways. The free wifi is only for 30 mins, not enough to get any work down. It is also only free in the lobby and not the bar.
We could take shower after coming back from Rotterdam Marathon, though we've already checked out. They also served towels, soap and shampoo. Thanks to this service, we could get very relaxed before leaving Rotterdam. unfriendly reception, late breakfast for Rotterdam Marathon.
Nice updated room.
friendly staff, handy facilities no
Big rooms, comfortable beds. 30 min free wi-fi at the lobby - something new. No air-condition. They reduced the bathroom toiletries compeared to 1 year ago - no shower cap in 4*! and others. Wi-fi in the room very expensive.