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We could take shower after coming back from Rotterdam Marathon, though we've already checked out. They also served towels, soap and shampoo. Thanks to this service, we could get very relaxed before leaving Rotterdam. unfriendly reception, late breakfast for Rotterdam Marathon.
Friendly and efficient reception and bar staff. Our room was not cleaned even though we were out all day. When this was discovered it was too late (cleaning staff had gone home). This does not reflect the price of the hotel. The food and wine in the bar/restaurant is extremely expensive and does not reflect the mediocre quality.
Nice updated room.
Big rooms, comfortable beds. 30 min free wi-fi at the lobby - something new. No air-condition. They reduced the bathroom toiletries compeared to 1 year ago - no shower cap in 4*! and others. Wi-fi in the room very expensive.
Good food, helpful staff
Nice sized clean rooms. I had a car so perfect for parkng and to get to the motorways. The free wifi is only for 30 mins, not enough to get any work down. It is also only free in the lobby and not the bar.
Clean, large room and businesslike environment Indifferent staff and ridiculously stingy attitude about amenities: only one very small piece of soap (1 inch by 1 inch by 1/4 inch) for 2 people and one small bottle of soap gel for 2 persons for the shower. Was told that only if used up would they provide another supply. There was only one hand towel and had to ask for additional one. Next day, back to only one towel , no replacement of used up soaps or bath gel. Absurd.
Terrace area over the lake. Shame there was not a swimming pool / leisure facilities.
friendly staff, handy facilities no
Breakfast and location for working in the surroundings to avoid Rotterdam. Free parking. Too early permitted check out (11 H) from Monday to Friday. Cost of Internet.
Staff and food were extremely good Just a small thing, vegetables were the same every day
Little bit too expensive.
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Location, comfort, price the room a little too far from lobby, minor miscomfort
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
Did not spend enough time at the hotel at IBC
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
We were pleased with the hotel, but had some problem finding it, since we came throught the own and not via the highway none
Warm welcome and a large comfortable room Cold breakfast, Iron that didn't work strange room numbers (walked past my room)
the hotel is a bit far from the city center but all rooms are full of light, clean and very comfortable..
The hotel is brand new, so very clean and organised no
Clean room, good dinner, good breakfast, friendly welcome.
friendlyness of staff and personnel Additional light in bathroom before mirror
For the price, the room size was good. Bathroom was very clean and spacious. Breakfast wasn't that good.
The room was spacious and very comfortable with a fantastic bathroom The Bar is quiote small and could do with being non-smoking
Very comfortable rooms, good breakfast Not many tv channels
Decor of the restaurant, quality of the breakfast. Quiet & serene location WIFI LAN at € 5,95 an hour is slightly overpriced :-)
Size of the room.Nice restaurant. Minibar was missing. A smile at the reception could feel me more welcome...
Very friendly staff and good restaurant. Room is spaceous and clean. Location is close to highway and perfect for car journey. Pretty good choive for those who want to save mony by staing in hotel outside of the city.
Everything was 100 % ok - just one little uppss, but that is just human. Could have used some more information/folders about the surounding areas.
Good and inexpensive hotel that was conveniently located.
The restaurant is good The bathroom shower in the bath needs attention( in two out of three rooms stayed in)
friendly staff, location, breakfast
Very clean with personnel being polite and helpful with a good choice of breakfast meals I thought the television programmes could be a better mixer. Majority semed to be advertising, debates or news programmes
Quiet place, clean room, very good buffet breakfast, free parking. Very unconfortable double bed.
Only stayed one night after a long drive. Only had a meal and relaxed.
very quick checkin and check out, friendly staff. very nice restaurant, we had an excellent dinner there with very cheap price, also very good snack in the night. easy to go to the town, and the small town is quite nice. nothing, good small hotel and really good food, well prepared salad, kid friendly.
use of computer for emails, ample car parking, breakfast was ok no tea/coffee facilities in room, needed decorating in bedrooms, no hotel information in room, single beds in double room
It was relatively cheap and still nice. The room was clean, no sign of mold in the bathroom, unlike someone else mentioned it before. It was also quit there, so we could sleep very well. The breakfast was good and when something ran out, it was filled up again immediately.
Easy to find. Good cycle storage Needs refurb to bedrooms. Public areas are however up to date
the beautiful bar and restaurant. really nice surroundings to relax. the mosquitos in my room. I was bitten alot and needed to visit a doctor for some medication.
staff is very kind rooms are very poor and not well maintained : my first room had huge graffiti on the walls, it was changed and the 2nd room had no wifi
Great hotel, very tidy and generally a nice place to stay the night.
Comfort & location.food was really good but a little bit expensive.could be cheaper.
conveniently located near the City Plaza Nieuwegen no heating only cooling AC while the room was very cold in the night
Easy to get there by car, nice rooms, good workplace in the room
Excellent facilities, and extremely friendly and helpful staff
I have stayed at this hotel on several occasions and the rooms and facil;ities are good.The restaurant has a good menu and its location in central Holland adjacent to the motorway makes it a perfect base from which to get everywhere quickly. Most of all the staff are all very welcoming, friendly and helpful. Thoroughly recommended.
Nice hotel, very helpful staff and good service. No shops close to the hotel.
Friendly Staff, Nice Foyer Bar and Restaurant Rooms are lloking a little tired and could do with an update
The staff was very nice and friendly.
convenient for motorway - room clean, warm, comfortable - tea/coffee making facility - well presented food available at reasonable price in pleasant surroundings - staff welcoming/ friendly /helpful - hotel fulfilled its functions entirely as expected
I particularly liked the size and decoration of the room and the hotel in general
Pleasant surroundings, very helpful staff. First class stay. Wheelchair ramp from car park could do with relaying, but disabled facilities inside hotel first class.
Hotel Ara was very a relaxing, enjoyable overnight stay. Staff were excellant and food terrific albeit very expensive for us Brits on holiday. Have to agree with most reviews...very difficult to find. If the maps on booking.com had motorway exit numbers on them we would of had a better chance.
Friendliness and helpfulness of the staff. Qulity of facilities, food and drink. Location was further from train station than indicated on the map.
We had the suite: it was huge, plenty of room and aa nice view In most hotels, in the suite, you might expect a mini-bar, and a stereo to play your own music or something like that. Not here: a bed, a bath, a TV, a desk (and an infrared cabin, but who uses that?). Pretty bare for a suite
The room was very spacious (suite) and the view on the river is great. The hotel could use some decoration, it seems a bit 'cold'.
Well located and well appointed. Restaurant performance was poor. Breakfast was average.
It is very closed from the city, and in the countryside as well. Very relaxing, clean, and convenient. Nothing to complain.
The hotel is clean and the staff very pleasant. n/a
A very calm hotel, the staff was very nice and helpful, finally the food was the best the chef is the best I have tried across 5 countries!!!!
Ease of access to my work during my stay in the Netherlands Disappointed to stay in the Garden Wing rather than the main part of the hotel, however, I guess based on the price I paid it was a good deal.
Room clean, good beds, attention to detail. Staff Friendly.
pleasant and flexible staff. connected rooms with regard to the questionnaire: 3d should also have an option "I don't know". And the address when submitting should not read "Amsterdam" but Rotterdam
No air conditioning in the rooms and stiffling hot.
Very comfortable hotel, friendly, welcoming staff
Great staff and near Kinderdijk. Goede medewerkers en in de buurt van Kinderdijk.
friendly stuff, restaurant extremely hot room in garden wing
Excellent Hotel, friendly efficient staff. Enabled one of the business meeting rooms to be used for bicycle storage. A far better use than for meetings!
Hotel was quiet,was easily accessable,the rooms were clean.
During the stay we could smell cigarette smoke which was drifting down through the ceiling into the non-smoking room. The double bed consists of two single beds with single bed linen pushed together which is unusual for people who are used to hotel/motel accomodation in the UK or Australia.
Downstairs has been improved since last visit (restaurant, bar and pool areas). Breakfast much better. Change of prices when changed dates.
Small room, furniture old.
Location and food are very good, but the only problem the room was too warm and no air condition No air condition in the room
The meals served here are the best we have had in a long time. Full credit to the chefs. Nothing to report
Good for a romantinc night out (but was not my case...) Limited choices for the dinner at the restaurant, rooms in need of refurbishment
The staff was very helpful The hotel as a whole is in desparate need of refurbishment. The work is in progress but there is still a lit of work ahead
Efficient staff, reception staff very pleasant. Lovly country setting, but easy access. Good budget breakfast. Overall, for the money, I would stay there again. Bedroom ok, but miniscule tv; second room of family suite (Room 104) room a bit cramped with a bunk bed.
Very friendly, helpful staff; great breakfast; lovely location; large comfortable rooms; nice pool - had a wonderful stay. Nothing!
Location and convenience The Marie Celeste atmosphere - no staff available most of the time. Asked to leave room keys, which were then left on the reception desk in an unstaffed hotel with an unlocked front door.
The hotel is an old building with nice decoration. breakfast was pleasent. Smell of "old", the room was not nice. The water heat in the not modern bathroom was not stable. Also, from the website I did not get the impression that the hotel is located in a village. I though it is more in the country.
More offer of lunch and dinner food. No
The hotel is situated near nice city Gouda and very close to hiway. We choosed this hotel for it place and price.
Restauraunt has a basic menu only and not very inspiring. Facilities are basic but were sufficient for our needs Location is not very user friendly if public transport is used. Busses stop after about 18.00 hrs, and taxis cost approx. 10 Euro's to the town
Close to highway and somewhat close to town centre if driving. Great assistance from staff , great breakfast.
free wii-fi, free 24h parking, close to the city centre
Connecting rooms, nice bathrooms - flexible service Not as clean as we would have liked, smelt of smoke
The closeness to the centre of Gouda. The staff all spoke English. No.
Friendliness of the reception staff', Good food espoecially the evening buffet. Location was a bit industrial but is OK for shrt stay
Staff were very helpful, efficient and friendly. Breakfast buffet was very good and there was ample parking. The bedroom was basic but met our needs and was comfortable and generally clean. Good value for money. Would like to have had sheets changed daily, but this does not appear to be part of the service.
The shower was good The motorway is very noisy even with the blinds closed