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The staff was amazing and the room was great. It has two rooms one with the kitchenette, tv, sofa coach, and fridge then there is another room where the king bed is. We really liked the room and hotel employee who checked us in was very nice and The elevator seemed to be very old and was very slow. Also the morning breakfast was very poor. But the good out way the bad here.
Nice location not far from Hershey. The breakfast was fair. The donuts were stale. Oatmeal and yogurt were good. The pool was ok. Putt-putt was a surprise. The filters were not running on the pool making it questionable. The room we had (105) could have used a deep cleaning as the walls were scuffed and there were cobwebs near the ceiling. The handle to the closet door in the bedroom was nasty.
Big room. Very quite and clean.
This guest did not leave comments about this hotel.
the indoor pool was most welcomed , and the golf was fun too. The room was great and the service most accommodating. We enjoyed our breakfast , very tasty . nothing.
Kitchen setup and neatness of the hotel. Breakfast was tastelessness..you only get to eat same food everyday.
It was close to Hershey and was a better deal than anything we saw in Hershey.
The hotel was less then 15 minutes from Hershey Park. The air conditioning worked well in our room. The hotel was rundown and not very clean. There was hair on our sheets when we arrived. Someone spilled milk in the elevator and instead of mopping it up, a yellow caution sign was put over it.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The noise from the nearby interstate highway
It was conveintently located, only 7 Miles from Hershey Park and the outlets. It was right off the highway 81, easy to find.
Nothing Incredibly dirty, furniture was deplorable,basic common areas were gross and in need of alot of attention. Room had a foul odor.
location The staff was not prepared and did not have enough food for the large amount of people for breakfast.
I would not stay here again...hair in the bathroom, never got enough towels, breakfest choices were very limited with crazy long lines. hair on bathroom floor/shower, wall was dirty, fridge did not work properly
The lady who checked us in was very nice.She also worked a night shift the night we left and made our stay a blast The carpet on our floor looked as though it needed replaced.....Also didn't like the fact that the people who cleaned the rooms could NOT speak English!!!!
Hershey World, Hershey Park and Indian Echo Caverns
Water temperature of pool was too low. There was no bath tube in the room. It was terrible.
The room was very comfortable and the price was great. The chlorine was too strong in the pool.
enjoyed the quiet home setting of the room, refrigerator and microwave a plus. The breakfast buffet was better than most.
Excellent location, quality accommodations, good price. Would stay here again, and recommitted it to others. No nearby restaurants. A minor caveat as it was easy enough to fine some suitable dining options. Just ask at the front desk for a list.
The hotel was clean and modern. The breakfast was good with a nice selection although the bananas they offered were fairly over ripe. They offered free water per room. The one negative I gave was apon leaving the hotel I asked for three waters, one for myself and two for my kids for the car. The person behind the counter said he can only give me one. True, that was the policy. I just felt he could have given me the two extra little bottles of water. It's not a big deal but it just seemed like it was being petty.
Front desk staff wasn't very pleasant .
The shuttle that took us from our hotel to Hershey Park.
has a great location, clean, well run and cared for, would stay again could use updating but location, cleanliness and value make up for that
Everything was good.Relaxed atmosphere and staff very helpful and pleasant. No local taxi firm as such,but staff did everything to get us one.Not really the hotel's fault but we were let down by one that we had booked night before we were due to checkout.In fairness hotel staff sorted problem for us.
Proximity to Hersheypark and area attractions; indoor pool (for the children); the staff was helpfu; and friendly; shuttle to the park.
Close to Hershey Park - free shittle there, too.
Pool open late. Covered free parking. Clean. Chocolate smell in the morning was awesome !! Breakfast was great, but extremely crowded and crazy. Layout could make things run a little better, as well as moving tables a little further away.
Allowance of pets was a real plus. Front desd staff were very helpful. Room did not get made up on second day.
The shuttle drivers were especially friendly and prompt. The front desk staff was helpful, especially is providing a list of local restaurants. The wifi didn't work in our room, despite assistance from the front desk staff.
Very Close to the park with free shuttle. Free breakfast was not too bad Pool was very small. Also our room had cracks and water damage to the walls and ceilings
It is conveniently located near all of the Hershey attractions. The room had a refrigerator to store the chocolate. Too much noise from other guests in the halls and slamming doors. Lots of kids running around and partying adults.
Fantastic location and thankful for the shuttle to and from HP. Love that the hotel hallways smell like chocolate! Gym equipment is outdated and the breakfast is cleaned up for exactly 10. Not a minute less.
Location Hotel was not la Quinta quality. Room smelled of mold and we saw spiders on wall.
Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.
I loved the breakfast that was included and how clean we found the facilities. I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.
Room was remodeled and looked very nice. The tub was disgusting! The grout was nasty. The bathroom should have been remodeled with the room. I will not stay here again.
Really enjoyed the stay here. Everything was clean, friendly staff, great breakfast spread.
Cool decor and comfy beds Allowing dogs. I will not stay at Laquinta again. Dogs barking at 3 and 5am.
I loved the service, the room, the cleanliness, the ambiance. Everything was well worth the price I paid. It was very nice and everyone, even the other customers, seemed to be smiling at all times. I found myself smiling for majority of the time there. Can't say I have a single complaint.
Nice rooms, complimentary breakfast. The elevator did not appear to be in good working condition and the hotel was much further out of Harrisburg than anticipated.
Everything Couldn't close the blinds
very good serve yourself breakfast tile floor had a slippery soapy film even when dry. Wet it a little when getting out of the shower, and it was super slippery.
I like how nice the hotel is. The lobby is big and very inviting. I like they have sections with sofas so people can sit and chat. The room is spacious and clean. The staff were friendly and courteous. The decor is surprisingly nice for a best western, but again my friend told me it is their Premier class. We would stay there again when we go to Hershey. I didn't like the bed. It is too soft to my preference but it is probably just me because I like harder bed in general. Our kids swam in the pool but couldn't last long because the pool was too cold. Wishing that the pool was warmer to enjoy.
Hotel itself was clean, but they charge extra for everything and it's expensive. Not worth the money.
this was the best hotel i have ever stayed at staff, rooms,area is the best in all of my experience
I knew my room hadn't been cleaned when I found money on the floor from previous guest. No towels in room. AC/Heat didn't work. No shampoo, coffee. Front desk unresponsive.
Heater did not work in both rooms/TV remote did not work/Bathroom is small/Linens not cleaned/Room Service was horrible/Parking is VERY small/For a Crowne Plaza Hotel this was very disappointing
rooms are microscopic, bathrooms smaller. A/C didn't work in my room, it was 82 and I had to try to sleep with the windows open. Repeated requests for an engineer were never answered. The ''health room was a discrace. The equipment was so out of date it was downright dangerous. Would never stay here again
My husband and I recently stayed at the Crown Plaza. We were disappointed as the rooms were very small and the noise level was unacceptable. If you stay here, ask for a room in the back of the hotel. Parking was valet only and costly but all other parking in the area runs about the same price. The air conditioner was very loud and went on and off all night. Between the noise outside and the air conditioner we did not sleep at all. The rooms were clean but again, very small. I used the Entertainment card and received 50% off the regular rate and I still feel that it was not worth the money we paid. On a positive note, we were able to walk around downtown Harrisburg and enjoy the restaurants, pubs, and sights.
Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.
Discover all that downtown Harrisburg has to offer! You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg's Capitol Complex, the Whitaker Center for Science and the Arts and the Susquehanna River's picturesque waterfront and the wonderful Hershey Park.
I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey
The parking facility for the hotel was always booked and I had to park across the street from the hotel during half of my visit. Mind you the main parking area is dismal and extremely confining so this was not a loss. The room I stayed in was pitiful and tiny for myself, my husband and two children. I made sure to stay outside as much as possible, so as not to remain in that tiny space.
I was not satisfied with my stay at all. The rooms were small and tight as well as the bathrooms. It felt like I was at a motel. The rooms need to be remodeled as well as the bathrooms. Everything about the hotel is tight and to be located downtown, it should have looked better than it did.
Big room for the low price, modern, clean, and very friendly staff! I will be back here!
Location- service and cleanliness I don't understand why I can stay at a hotel 6 and have a microwave in my room but a hilton does not- So my biggest disappointment was not finding a microwave when I wanted to reheat a leftover meal-
The paid Wi-Fi is fast. I am OK with paying a little extra for solid internet. The hotel has recently undergone renovation and is much cleaner than even a year ago. The new restaurant and bar on the first floor is fantastic.
Clean, safe, and a very nice restaurant is what I liked. I also liked the clean fluffy towels and workout room. My suggestions would be to have bathrobes in the rooms. Also, I would've liked to see an extra blanket in the closet. At this time, the pool was closed for repairs. Parking was $10 a day.
I came with my service dog and the staff could not have been kinder or more helpful! I will definitely be back!!
Staff, outside seating, upbeat decor, engaging design. ATM too far off. No email receipt.
Liked the location. Restaurants. Room facilities.bathroom cleanliness. There was dust on tables so housekeeping staff not careful.
LOCATION AC sounded like a 727 taxiing Lots of noise from freeway Hairs on the sheets
Good location. Short drive to downtown and right next to the casino!
New furniture and carpet. Poor security: poorly lit parking lot and back entrance making security cameras useless at night. Back entrance door Could not be latched shut or locked. Some entrances were closed due to construction.
close to Hershey proximity to highway (noise) very dated AC wasn't keeping room (or hotel) cool on hot days
Location so close to Hershey Park and the Hollywood Casino.... Not enough soap or towels in the rooms. 1 small bar of soap total! If someone is taking a shower you won't be able to even wash your hands!
Rooms were spacious & comfortable. Great location. Good Food & Drinks.
Location, beds were comfy. Dark, dingy, tv did not work and staff told us the satellite was down for days. AC was very loud.
We got flooded out by a water leak from the room above us early morning. They moved us to another room that had no heat. Phoned the front desk to report no heat and the response was 'ohhh god!!'. We stayed two days and had no housekeeping service. The water leak in our first room, no heat in our second room and no housekeeping service so no clean towels on second day!!! Poor service and no attempt to make good on the crappy stay. STAY SOMEWHERE ELSE!!!
staff was very friendly no refrigerator/microwave in the room
The room: not clean, a table cloth was behind a chair rolled in a ball - obviously the room was not cleaned because you'd notice that! No extra toilet paper - half a roll and that was it! The staff - not the nicest. Dog food on the floor of an entrance.
Cost ----$ and had no free breakfast no free anything
Just returned from this hotel. Exceeded expectations. Very clean, modern looking and well maintained. The restaurant in the lobby serves excellent food (slightly pricy) . we got a room with the 'view' to the roof.. But this is I guess bc of the reduced price. I would prefer to know what to expect. Other than that I have nothing bad to say about this please. Would go again if plan to visit PA.
The breakfast was good, out girls enjoyed the selection. Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly. Can't say I didn't like anything all good reviews and thoughts here.
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
The breakfast was satisfying. My room had a colony of ants. The towels were clean, but the room was not cleaned appropriately. Finally, the spa did not work the entire four days of my stay, although, it was said at check in that it would be working the following day (what a drag).
The frig and microwave in the room. The continental breakfast. The daily cleaning of the room could have been a bit better. The sink was clogged and slow draining. The bathroom needs updating and the toilet seat was weak. There was also a lack of supervision of children in the pool.
Reasonable rates & convienence to Hershey Park and other attractions for my family. Room was not very clean upon our arrival. There was empty Gatorade bottles and trash under one of the beds. The bathroom had a musty smell to it.
I found the staff to be excellent, helpful and professional. The pool was too cold, and worn, but clean and the towels better than most hotel pool towels. The beds were comfortable and clean. When I asked housekeeping to scrub our bathroom floor after my son cut himself, they were very helpful and kind. It was a little worn in the bathroom and pool and it took them a while to clean up some toddler's mess in the kid area of the lobby. Personally I think the parents should have been more responsible.
The entire staff was very accomodating. My daughter forgot her toothbrush, called downstairs and they gave her a complimentary one. The next morning I asked the maid service to leave extra "regular" coffee in my room, and when I got back that evening I was able to have that extra coffee with my husband. The pool hours stated they were open till 10PM so I rushed down there at 9:40 for a quick swim with my daughter, there were 3 other families enjoying the pool facilities until way past 10PM and we were never asked to leave or made to feel uncomfortable. We had a wonderfully relaxing vacation!
Christine Harrison was a plus. I consider her a valuable part of the hotel. She was very helpful and very friendly from beginning to end. I also liked the breakfast each morning, the pool, and the calmness of the hotel. The location was great and there are stores and convenience nearby. We will be back the next time we visit Hershey Park for sure. Thank you Christine for everything. I actually liked everything about it
Hotel was in great location and at a great rate. Free continental breakfast each morning was an added bonus.
Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough
Location Needs a good military style scrubbing
It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again
We needed a place to sleep for a few hours before getting back on the road so we weren't looking to spend a lot of money, so this meet that need. I always check the bed and pillows to be sure they are clean and these were so that was a plus. After seeing how "clean" the bathroom floor was, I made sure to wear my shoes. We didn't plan on showering so that didn't persuade me not too, but I am glad I didn't need to.
Decent room for the price
New, clean, and east location Smelled so strongly of Marijuana that it was Nauseating
Wifi was very poor. my stay was miserable
Room was cleaner than expected, quiet and a great basic room. Staff seemed professional, and I got the room at a great rate.
The room was a good price. The beds were well made and linens in good condition. The TV worked without any problems. The beds were relatively comfortable, although firmer pillows would have been nice. The heat in the room also worked well (we stayed in January). It was nice to have a mini-fridge and microwave in the room; I am a breastfeeding mother, and having somewhere to put a bottle of pumped milk was extremely helpful. I'm fine with a room being Spartan if I'm not spending a lot of money. But it MUST be completely clean. The toilet was not. Around the top of the toilet bowl (under the seat) had definitely not been cleaned. Any hotel that can't adequately clean a toilet is definitely not going to be on my list of places to return.
It was kind of clean There were no microwave or refrigerator
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
The staff wasn't very friendly
Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
Simple. Everything you need. Friendly staff.