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The private balcony where I could read my Bible and pray. The only drawback was that I kept wanting to look out at the view. It's not your fault, but we had difficulty breathing at such an altitude. ; )
The front desk agent was so kind. He gave me a king bed and a balcony for no extra charge. I was so surprised at how beautiful the room was. I had everything I needed, and more. The balcony view was gorgeous. We ordered room service three separate times and every time the person delivering food was so incredibly kind, accommodating and understanding. The food was always exceptional. The wine was exceptional. The breakfast was so yummy, and it was cool how you could order the night before and they will bring it whenever you want. Took care of everything and I am so happy to have stayed there. Wish it could have been longer ! Didn't even take advantage of the spa amenities but that's always a good option if you're not busy.
Of all the hotels I’ve stayed at in the last 10 years, the staff at this hotel was the most friendly and helpful of them all. Every request was met with genuine kindness and enthusiasm! The location of the resort is not within walking distance of anything else, but the shuttle service to and from the ski area is phenomenal.
Location was good. But I'd rather come in summer. Some rooms are too far from front desk. No after hours snack bar like the usual commercial hotels. Small lobby. Free (self) parking is not close. Staff aren't particularly attentive to your needs. Hallways get cold at night. If you need to switch a room during your stay (from 1 king to 2 queen for example), good luck with that, even though they do have empty rooms. Excellent place if you have kids, but not a good place to stay if you're going to relax for a few days; this is truly a resort for younger people or families with kids who want to sky and run around. Don't be surprised to run into swarms of teenagers and college kids. If you're looking for a quiet relaxing place with adult (non-kiddie) amenities, go to Aspen or some place else.
The room and location were wonderful. The staff were very pleasant and accommodating. Disappointed in the cafe.
Loved having bike trail and rentals so close and on site.
My boyfriend and I live a few hours away and needed a getaway for a night. I made reservations easily online. From the valet who greeted us, to the front desk, to the lovely spacious room and the amazing location we had a beautiful time. We especially enjoyed the free shuttle service that took us into town and was there when we were ready to be picked up and the hot tub- the grounds and scenery were lovely! We will be back to stay again, hopefully soon!
Mattie the mgr was very helpful always smiling and made sure we were happy guests. She is great at her job!!
great property, no need to drive to town, beautiful views new pizza place was not organized, decent food, but lots wrong.
The comp. valet parking was awesome in the snow and ice. Always had plenty of staff so I never had to wait. The 3 outdoor hot tubs were never crowed, and the comp. breakfast was first class with different hot meal choices every morning. The shower, although clean, was standard pre-fab, unlike the rest of the hotel, which was more luxurious
Bbq at camp ground sat afternoon and sunday. Mt bike Keystone sunday morning
Great Location! Just a 5 minute walk to the slopes. Clean, comfortable, family (and pet) friendly hotel. Front staff were helpful and knowledgable. Parking is free, including valet if there isn't available on grounds. Be prepared for one of the worst breakfast experiences. Not only is the food bad, but they always seem to be out of plates, bowls, utensils, glasses, coffee... nothing is ever stocked at the same time. The staff is limited and always seem to be playing catchup. You'll stand around for 5 minutes waiting for a knife while your toast cools to room temperature and your coffee becomes lukewarm without any creamer, because it was all used for the cereal station that no longer has milk.
Staying at The Inn allowed us access to the mountain, and away from the bustle of the village. The staff was incredible, always there with a smile and advice. The billiards table could use some work - all the cues were broken, but that was the only negative - overall a five star stay
Pleasant surprise at Check-in to get an evening lift tickets and a voucher for Yoga. Couldn't/didn't use the Yoga voucher, so can't rate. Breakfast was pretty good. Eggs, breakfast meats, fresh fruits. Different every day of 3 we stayed. We arrived on a Saturday afternoon to start skiing, but room wasn't ready so we weren't going to be able to use the Check-in day voucher for night skiing 4-8 pm. Checkin time was 4:00. Checkout time was 11:00. They did accommodate us with a conference room to change into our gear. Room wasn't ready until 5:42pm. Parking is really limited, they want you to use Valet service.
Dog friendly, helpful staff, great restaurant
Access to ski slopes, shops/stores and restaurants everything was nearby. while minor the elevators were noticeably slow
The comfortable room was located convenient to Keystone Ski Resort, with walking access or bus access to the slope! We were very Pleased with the room, location, staff and room value. The beds were very comfortable and the 1 br 2 Bath suite was large. The jacuzzi(s) on the roof were small (holding about 4 people each) and were in use whenever we tried to use them. There was a very nice, large jacuzzi on the ground level next to the parking lot, though. It was available and warm, but had no view.
Very convenient location. The staff was very friendly and they worked hard to please everyone. I would definitely consider staying here again.
great view of the mountains and river out our window! the biking trail was right outside the hotel with restaurants within walking distance. great views from the hot tubs as well. hot tubs closed at 10pm
Price, location, sauna Breakfast options limited
This is a great place to stay in an otherwise expensive resort town. The staff were friendly and helpful. Our room was clean and comfortable. The breakfast bagels were bakery fresh and delicious.
Location, location location! could walk across the street to Keystone ski resort. price for the money - amazing deal. it was clean and seems well maintained even though it was definitely a bit older we had two rooms for four guys. one of the rooms was a normal 2-double bed room, the other had one double and bunk beds. not a huge problem, but definitely not as comfortable.
Tom at the front desk was very helpful. Ensured I received a room on the 1st floor as they had no elevators (I have a bad back). The room was spacious and clean. The lighting was poor in the room and I was trying to read. Tom found an additional lamp and we removed the shade to increase lighting. Also, the beds online were advertised as having 40 inch flat-screen TVs, and beds with temper-pedic tops.The room I was in had neither. I had booked this hotel because of temperpedic tops (I have back problems,) Tom was very helpful and secured one for me and helped remake the bed.
Quiet at night. Clean bed and sheets. Breakfast in AM was fine. Ok for family or solo adults. Front desk staff very friendly.
Location was good and the rooms were clean. The continental breakfast was a litte short on selection. Not bad but could have included a few more warm items.
Right across from Keystone Suana only open until 10 and no ventilation in sauna room whatsoever. Dangerous hot!
This is a great location at a reasonable price. Staff is nice. I've stayed here a few times and continue to come back. I like it better than the gateway condos. Not the most luxurious accommodations, there are nice places in keystone. Still, good value for the money. Not as nice as Expedition Station.
A little dated.
Location - convenience and access to highway and shopping. Slow flushing of the toilet, not enough electrical outlets in the room, electric outlets not conveniently located next to bed. Exercise room equipment was not well maintained - elliptical machine squeaked
Good staff, nice having restaurant attached, good location. Lukewarm shower, 1 mini sized shampoo for both myself and spouse, shower rod busted so curtain wouldn't close, no air/ac, dirty. Will not stay again.
Location is great. We were up from Boulder skiing for a few days and did not want to pay the high prices to stay at a mountain resort (hotel, food, parking, etc). I stay more than 100 nights a year at Marriott properties so I may be a bit spoiled but this was one of the worst hotels I've stayed at. The beds were rock hard, there is no central heat / air, no power outlets in the room, and the entire place smelled like a mix between a wet dog and old bong water.
Hotel was very noisy.
Liked the proximity to the ski areas and shopping. Did not like: The overall cleanliness of the hotel. Mold in the bath/shower area. The floor of the shower room had faux hardwood floors which had a pool of water and mold underneath. The sink faucet leaked when the water was being used. Housekeeping did not change the sheets. towels were old and rough like sand paper.
Modern design style Quick & easy check-in/out Helpful breakfast staff Proximate location Large hot tub (jets lacking) Average pool for similar facility Breakfast was average, but allowed for flow of traffic Parking is lacking and inconvenient on busy weekends Bathroom/shower facilities were menial and tiny No power outlets for charging electronics, except next to the sink Beds were hard, pillows were lacking Room 626 echos, floor was very noisy, lots of door slamming Wi-Fi was slow Over priced for the provided ammenities
The fact that the pool and hot tub were indoor, somewhat friendly staff and location was okay. There was a thermostat that didn't work, an extra ac unit, a hole in one of the walls, beds that felt like they were made of BRICKS, the fact that the hot tub was grumpy and had what felt like dysfunctional jets, leaks in the ceilings and what looks like mold, unfinished ceilings in the room, huge gap between the door and the molding - we could see through the gap into the hallway and last but not least, a fire sprinkler in the room was wrapped in either a shirt, rag, or sock.
The place was great. We had two families with 4 young children and the place was just perfect for that. Renovated kitchen, big spaces. We couldn't extend the stay one more night for the same rate. They preferred not to have it rented.
Spacious, clean, comfortable. Highly recommended!