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How I was greeted and the check-in process. Ample free parking. Excellent free Wi-Fi. Comfortable room with safe, flat screen tv, and king size bed. Room was small and really only good for sleeping in. No view or comfortable place to sit.The restaurant was disappointing. I had dinner there as I had driven over 10 hours and just wanted to relax.
It had availability during a very busy weekend... It is a typical Best Western...but Best Western's (in my experience) are not a 4-Star hotel...
The ambiance was nice- classic old style .The rooms were big and the view spectacular. Unfortunately the bath tub drain cover was not working so it required a nail file to remove the cover to drain the tub.This was repeated every day of our stay without the staff fixing it! The room was not cleaned on returning in the afternoon and we were told by reception that we had to call for cleaning !The wall tiles had black mould which Is really unacceptable in a hotel of this class.also,our room had chipped paint around doors and peeling wallpaper trim.All in all,This hotel needs revamping.On the plus side, the location is the best in Nice. The staff were very poor in responding to complaints - no apologies ever.My room smelled of mould ,to discover next day that there was a furnace type room opening into my closet,which did not have a door.On complaining ,I was given an excuse instead of an apology. Also,after staying 3 days,I was stopped by a security doorman on entering the lobby ,to question me if I was staying at the hotel. Very very upsetting and again ,after telling him yes ,no apology. Good staff should know the guests and be carful before causing an embarrassing moment. The service at breakfast was very poor and the buffet layout difficult to manage due to the tightness of the restaurant.
Historic building, beautiful lobby Rooms definitely need refurbishment
Perfect location, nice sea views, really interesting interiors. Some service points, at the reseption and consierge points.
Bad brekfast? bad plage, bad service, wery high preis - but only in this year
Good taste and comfort all over + restaurant Chatecler - the best I ever experienced food/wines and ambiance. Nope.
the interior of the hotel is exelent, very historical! The restoran is also very doog! Service of the reception and also reception manager was full boor. We planed to stay 21 day- and changed the hotel to another one on the 2 day of our stay!!!
Wonderful wonderful staff and location location location. The rooms were well appointed and in a style that suited the hotel. The balcony was a great place to get a lovely view of the sea. The rooms were larger then most European hotel rooms and air conditioned which made it very comfortable in the August heat. The public areas and dining rooms were very comfortable and charming. Good business center with easy access. The carpet in the halls made it hard to move luggage around and did not fit the period and style of the hotel. Some of the art didn't suit the hotel ambiance. The carpet in our room was very worn and old. The bathroom had chipped sharp tiles and had not been updated which was a little disappointing for the price point. We were also disappointed that no one informed of the beach facilities available.
Very helpful staff; they even said "Have a nice stay" in my language that was amazing! Excellent localtion; place full of arts. You have a feeling that you stay in a museum but you really like it! Just spledid! Nothing, just perfect place.
We were made very welcome and the Hotel was very well placed for the park and shopping. The view was hardly inspiring.
Staff is very friendly, breakfast was excellent, hotel in general (colours, furniture...) Room for breakfast is too small for so many people
We got a good deal for the 'Privileged room' and we were given an upgrade to the next level as it was out of season and they had the ability to offer it to us. Was great to have a large room for a few days. Close to the beach and loads of shopping, restaurants, cafes and the stop for the hop on hop off tour bus. They had all the flyers of tourist things at the counter. Wifi was good. No TV reception for english channels.
Location was good and hotel's decor fun and kitschy. Small room.
Location No parking facilities offered to guests, however there is a public parking with preferred rates overnight
convenient location, not too noisy
Great location, very close to the Messena Place and the old town. Restaurants close by. Rooms are a decent size as far as French hotels go and for once the air conditioning actually worked. Staff spoke English and were helpful. We were only at the hotel for a quick overnight stay and didn't arrive until 9:30 pm so we didnt spend a long time in the hotel. Had breakfast in a cafe in the market.
proximity to local transportation international channels size of room was too small even for one person extremely loud at night rude employees!
I enjoyed the fact that the hotel was very central with easy access to buses and trains.
Near to the City, clean room Room was very smal
Location was excellent I wouldn't say it was 4 star. It was very basic and tatty in parts.
The availability and efficiency of the staff. The quality of the infra-structure, atmosphere of the hotel and its location. The room bathroom could be equipped with more towel hangers. During breakfast it would be best if the service staff would not start cleaning the room (washing the chairs, etc.) while people are finishing their meal. It disturbs a bit the breakfast experience.
staff, service, breakfast, location - excellent, by the sea, good shopping, easy to get to railway station, old city, shopping streets by walk
Large spacious room, robes, slippers, fabulous bath There was no blackout curtain... Luckily I brought an eye mask!
Friendliness and courtesy of staff None
our room was facing the mediterrania, so beautiful. it is so close to restaurants in town and shopping.loved going to the casino after dinner. it was so clean and spacious (our room).
Wonderful hotel. Excellent quality and service. Centrally located.
Location close to the sea front The Pool was very small and the sunning area was very small and could only take a small number of sunbathers - we had to instead use the private beach which cost 34 Euros
Firstly the location was fantastic, 10mins from the airport and 10 min walk from the old town.Our room was beautiful and big with a big balcony over looking the sea. Could'nt fault it.
convenience to activities and shopping Bedroom carpets not properly hoovered,air con.not perceptily effective.
Over all a great experience since arrival, very good complementary high speed wireless internet , great breakfast and wonderful bath and shower along with quality interior, worth every cent.
It was right on the beach front and a short walk to the two tour buses for Nice. The staff was very friendly, spoke many languages besides French, room service was excellent and very pleasant. No
The majority of your staff could speak english very well. and they were always very friendly and professional particularily Olivier the concierge
Renovated rooms on the 5th floor are fabulous, soundproofing is great. Location is excellent, staff is well trained and friendly.
Staff were friendly, the room was spacious and the location was perfect.
Staff most helpful
The hotel is in a superb position on the seafront, the staff are extremely courteous and efficient. Furnished very well in a beautiful French style and very clean.
Staff was really friendly
The hotel staff were very nice and provided lots of advice on how to move around, what to visit etc. Room was very clean. There is no carpet and it is all white tile which made it look very bright and clean. The sea view and sunrise in the morning is worth every penny spent. Compared to many of the hotels we visited in France this was the best overall experience.
Nice place, nice staff
I like the location the staff very not helpful at all ,had to ask 5 times at breakfast for hot water in order to have tea
Location The noise from the road in a sea view room The breakfast far too expensive
Overall style of the hotel and its superb location No parking - in a very busy and complex town
small bathroom without practical furniture!
Great location. Friendly staff. great room. All extars very expensive - eg breakfast or to have a drink in the bar (22 euros for one cognac !)
great hotel ,great design , nothing
The hotel seems over-rated. It gives you the feeling of being old or overused or at least not well taken care of. Beyond the intention of design...some of the fittings seem...cheap... Plus, the idea of having the bathtub in the room could be special, but it is not practical. The lights are also not thought in a practical way...
Beautiful hotel, good location, very friendly and efficient staff. The hydrotherapy pool is lovely
Food and Hotel were gorgeous. WiFi 7E for 30 mins in reception! No WiFi in bedrooms. Should be free in bedrooms.
Very accomodating, not too big and felt personal. The service is exceptional and the spa is a must-do.
the roses all around the place no service after 12 a.m. :(
The Incredible architecture, fantastic staff and superb rooms.
Beautiful design, good location for shopping The air conditioner didn't work well, it was very hot when we arrived at evening time. I called the reception two times, they promised to come and do something but they didn't, so we suffered the very hot room even in autumn time, +17 degree outside. They only fix it in the next morning.
You can hear everything in the corridor. not good service at all. horrible breakfast
Nice adjacent restaurant. Clean room with an bit odd, but original, design. Clearly visible that the hotel was renovated last year. Noise level in the room was a bit high due to the busy road outside.
The staff was polite, funny and spoke perfect English. The manager worked like crazy to help out at the breakfast. We were impressed. The rooms! They're fine but there was absolutely no where to put anything. Our room had one lawn chair. It was weird. It all feels a little too Miami Vice with the colors. Felt slightly Miami-ish/Golden Girls. Bottom floor was noisy with window open.
Excellent location for shops and beach. Very nice hotel. Room not quite matching external areas of hotel. Overall,very nice hotel. Rooftop restaurant/bar/seating area impressive. Room very average.
What I liked most about the hotel is that it is very central. You are near the sea and shopping and restaurants are also very close. Probably coming from a country that has a "smoking ban" I felt that the smell in the corridors was quite overpowering, and this was made worse by the fact that air freshner's were used. I feel the hotel needs some freshening up. Breakfast also was delivered incorrectly to us on our first morning. We did not get what we ordered and it was cold.
location, price and atractivness I does not have a pool and the room was small.
Location Staff not very helpful. Very slow to deal with guests at reception
The location, and room size. The hotel was very clean. We would have liked 2 chairs in the room. The bar area was basic and lack atmospere, it did not open until 6pm. The roof terrace was closed the whole time we were there.
Location Room size
Location Everything else. Room to small old dirty, poor breakfast, service. My Deluxe room was much small than my friend's superior ?
Location Poor view from room. No coffee or tea making acilities in the room.
location excellent, quiet, very good maid service, plenty of towels the tv selection is not for english speakers, the shower did not have hot water all the time and hard to control, bathroom small for so called luxury hotel, no coffee or tea with room, no couch in room, staff was aloof
we were given room 401. We liked it because it was a renovated room with a view of the sea. The bed was very good. Towels were good and the supplies (soap, shower cap, body cream etc...) in the toilet were good.
Very clean hotel (intern & extern). Much space (garden) to walk with a dog. Digital TV in the room. Friendly people .Swimming pools with extra services (bar, pergola resto) are excellent. Dog (little) was accepted in the restaurant. Breakfast contents was not in relation with all the good items in the hotel. 26€ is to much if yoy have no choice in warm food (eggs, bacon,..;). Coffee was bad. I always took a extra coffe on the expresso machine. Probably you can ask the extra without a cost, but this was not communicated at all.
its a very relaxing hotel but far from town if we had not the navigation, it was impossible to find it
Beautiful entrance. Friendly staff - although way over priced and more like a good 4 star, not a 5 star even for Europe.
Very attentive staff and wonderful views. Small toilet room in our room and no welcome pack other than two small cakes.This latter comment may sound abit nit picking but after a long day to reach the hotel we would have liked a little more thna we received.
staff was friendly no maintenance in the evening.
Super helpful staff
best price in offpeak season.
Great location - quite close to train station. Clean hotel and had a room with a balcony overlooking Rue Jean Medicin. Friendly staff. Nothing in particular.
upon checking in we reported the bed linen being dirty, it was noted and told it can only be tended to the next day, the next day the roomstaff still did not change it. I certainly won't stay at this hotel neither recomend it
the friendlyness of the staff at the reception desk The rooms were not cleaned adequately every day, sheets were not changed and soap was not restocked every day. Also, internet access was a rip off pricewise.
the ubication was excellent, the hotel is modern and the personal was very nice
The hotel is very well located Staff at the reception could have been more helpful
The location to the shopping district. I think the decor and carpeting could be updated.
The hotel was very central and most of the staff were excellent.One guy was very rude. We only had one key for a shared room.Could not access the iron in evening before dinner and the receptionist did not do his best for us to get it. he was very abrupt saying they did not have one.The hairdryer was antiquated.very old and useless.need replacing.
Center of the town. Close the bus terminal. The room was well clearned, but hotel atmosphere was not the best.
La charmante ville de grasse. it was one of the cheapest ways to stay rather near to cannes- The room looked like not ready renovated. lamps have not been completely installed in the head lining
Sightseeing, hotel based in a good location for many local attractions Difficulty in finding the hotel initially by car
Location Bad travel signs for reachig Grasse and the hotel. Noise from the hall in front of the room. Noise from the elevator.
we had great difficulty finding hotel probably in part because GPS found one way streets an issue. Once there management helpful and pleasant. Poor value for cost against other recently booked hotels. Room very small and tight fit when travelling with several cases.
Staff were lovely, but encountered one in the restaurant who didn't speak much english (and we didn't speak much french) which made dining for dinner a little difficult. Other than that the room was clean, cute and a perfect spot for exploring Grasse. We walked almost everywhere we needed to go from the hotel. Would definitely stay there again if I returned to Grasse.
Very romantic look, may not have the most comfortable mattresses, but it was ok.
The stay was a big dissapointment; it does not deserve the qualification of a nice Provencal hotel. Rooms and toilets were dirty, outfitting was very basic, there were holes in the roofs of the room ceiling, shower heads were loose,
the location staff were polite but a little abrupt
Well located Very small rooms!!
Interior and seaview, helpful receptionist Poor breakfast, leaking ceiling
Very friendly helpfull staff
The friendly and helpful staff and the fact that it was so near to the bay No
A spacious bedroom & bathroom A little strange there was not shower curtain or door in the bathroom
Fabulous location and views, excellent access to old city
nice view, good breakfast and restaurant
Across the street from the beach, fairly good location with free internet. Excellent refurbished bathrooms. Staff was very friendly, particularly the bellman. Pictures on the hotel site do not match rthe ooms - stained rugs, old looking furniture, very hard beds and rough linens do make it a newly renovated room except for the wonderful bathrooms. However the size was perfect for two people and the rooms were clean.
close proximity of sea and shops/restaurants. grandeur of a hotel with history and tradition.
It was right on the Esplanade D'Anglaise and very well located for everything.
the location was ideal, the hotel very comfortable. In short, we were very satisfied.