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We stayed gretna Hall for my sisters wedding which was taking place in another hotel. i found the staff very friendly and helpful as we booked another room at short notice and the gentleman on reception facilitated us by putting my daughter in a room opposite ours.
the rooms were excellent, nice decor. the public areas were a little drab and needed refurbishment. Old carpets etc.
Location was the main reason for selecting the hotel. Reception staff were helpful and friendly. The menu seemed well priced. Hotel met with my requirements
relaxed comfortable atmosphere
The informal meals available in the bar area was perfect. The only negative was the room was a little bit small.
the area our two rooms were far apart
The food was very good and very reasonably priced. The bed which I occupied was narrow and uncomfortable. I know I could have called someone about it but didn't want to cause a kerfuffle late at night. Would come back again and check all that earlier in the day. Thanks
A good location for business and wife to go to Gateway Shopping
You need to go thru the bar to go to your room - this needs to be changed, was also dissapointed with the food
friendly staff,great breakfast,lovely location,beautiful grounds love little pond and summerhouse live band played till1215 we would have liked prior notice so that we could have had a quieter location,we had our 18month gandson with us and we were very tired after attending a family christening at nearby Smiths
Very friendly atmosphere, good choice of food on menu and staff very helpfull. The only thing that wasnt 100% to our liking was the bed was a little on the hard side. We also heard a few other guests comment on this at breakfast. It didnt ruin our stay but if the bed had been a little softer the stay would have been perfect.
The staff were very pleasant and the service was good. The food in the restaurant and breakfast was good. The room was not very big and the finishing to some of the decor was poor ie ripped wallpaper, wonky headboard,unfinished grouting in the on suite,double wardrobe with only one door in use and back panel falling off.
Very clean, staff were very helpful. Good breakfast. Cost for one night stay for a double room quite expensive
A very run down hotel in need of a major overhaul. rather a soul less place.
attention to detail in the room
Location was very convenient. Food good. En- suite was excellent with a good shower. Friendly and efficient staff. Off road parking. Bedroom slightly 'musty' smell, and seemed as if it had been 'sprayed' to mask the ambience. Bed itself was too firm for our comfort.
the freindly serves of the staff
Room was agood size and very clean Wife turned up for breakfast at 09.05 and was told it was finished at 09.00. She was not offered anything not even coffee
Comfortable and quiet. Bar facilities OK. Breakfast excellent Expected more for price. Evening meal barely adequate very old fashioned. Could not get a member of staff to leave key with when checking out
Good clean Hotel. Noise of other rooms & running water
Easy to reach from main trunk road (M74/M6). Room was clean tidy and very comfortable. Staff were first class from start to finnish. Food was fabulous. Look forward to staying again soon. Price to was brill for food and accomodation.
Friendly atmosphere The number of fire-doors that you had to go through to get to our room
The staff were helpful and friendly It was not very clean, especially the bathroom, the bed was very uncomfortable with a plastic mattress cover and we could hear every word the next room said as well as them using and flushing the toilet!
only stayed the one night but room was clean and confortable. Staff friendly.
How organised the hotel was and the friendlyness of the entire team there. Any way they could help you they would nothing was a problem. Thoroughly enjoyed our stay and will recommend to other people. The only fault was that the breakfast was slow in coming other than that nothing at all.
Room was lovely, no
very friendy and helpful staff,so relaxing
It was easy to find. Plenty of parking space. The staff were very helpfull. The bedroom and bathroom were clean. Good breakfast. Check out at 10am was a bit of a rush
Nice clean quite spacious room, friendly staff and our food was lovely Not really able to control the temperature of room. The restaurant was not in use due to wedding reception, and ate in the bar instead which was fine but we were not offered the restaurant al a carte menu like other guests were.
Easy to book in and room facilities good Quite noisy from the M6 traffic
nil, mybe itis quitte the break fast you have to pay 4.95 just for crosson and butter or 8 pounds for lettel bet more.
should have a bar
We liked the welcome of the staff and the standard of the room given to us. The dog was very welcomed too. The only useful thing would have been clearer information that it was so easy to access from the southboard.
I was so pleased I could have my dog with me during my stay. A bit noisy with guests who arrived late at night or leaving early. Should maybe reminded guests could be sleeping!
very comfy bed The mould on the windows and bedding for which I am contacting environmental health with regards to - staff at the hotel were told not to change the mouldy curtains until new windows had been fitted
Good all round, no complaints
No bad points
cleanliness of room and helpful staff
This B & B has a convenient location just off of A74. It's a modern residence with a comfortable room with attached bath. Very nice owner who serves an excellent full breakfast.A pub just a few steps down the street served an excellent dinner. Nothing... we had an excellent stay.
The hotel was modern & comfortable with good food The breakfast I believe could have been better if it were cooked to order not buffet style. This would be my only suggestion for improvement.
location,bar,food, maybe, more staff or a little more experienced
Contemporary hotel, fantastic food (best steak ever!), very friendly & helpful staff Couldn't find the mini-bar!
the hotel was excellent. no pool table,the bar was very expensive,the menu didnt have much choice.
The good sized rooms, the quietness and the attentive staff. The food was also excellent and beautifully presented. The restaurant was very quiet while we were there and we felt it lacked atmosphere. Maybe this improves when there are more guests.
The staff were very friendly, the hotel was stunning the food was perfect and i would definalty recommend this to anyone going to Gretna Green.
price Would be good to have a gym
very nice contempory surroundings excellent food
everything was outstanding non smoking
Spacious Room not very nice sausage at breakfast ,otherwise food excellent