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location,bar,food, maybe, more staff or a little more experienced
The good sized rooms, the quietness and the attentive staff. The food was also excellent and beautifully presented. The restaurant was very quiet while we were there and we felt it lacked atmosphere. Maybe this improves when there are more guests.
The staff were very friendly, the hotel was stunning the food was perfect and i would definalty recommend this to anyone going to Gretna Green.
everything was outstanding non smoking
price Would be good to have a gym
Spacious Room not very nice sausage at breakfast ,otherwise food excellent
The hotel was modern & comfortable with good food The breakfast I believe could have been better if it were cooked to order not buffet style. This would be my only suggestion for improvement.
the hotel was excellent. no pool table,the bar was very expensive,the menu didnt have much choice.
very nice contempory surroundings excellent food
Contemporary hotel, fantastic food (best steak ever!), very friendly & helpful staff Couldn't find the mini-bar!
Good all round, no complaints
We liked the welcome of the staff and the standard of the room given to us. The dog was very welcomed too. The only useful thing would have been clearer information that it was so easy to access from the southboard.
very comfy bed The mould on the windows and bedding for which I am contacting environmental health with regards to - staff at the hotel were told not to change the mouldy curtains until new windows had been fitted
nil, mybe itis quitte the break fast you have to pay 4.95 just for crosson and butter or 8 pounds for lettel bet more.
No bad points
cleanliness of room and helpful staff
I was so pleased I could have my dog with me during my stay. A bit noisy with guests who arrived late at night or leaving early. Should maybe reminded guests could be sleeping!
should have a bar
Easy to book in and room facilities good Quite noisy from the M6 traffic
Room was agood size and very clean Wife turned up for breakfast at 09.05 and was told it was finished at 09.00. She was not offered anything not even coffee
Location was very convenient. Food good. En- suite was excellent with a good shower. Friendly and efficient staff. Off road parking. Bedroom slightly 'musty' smell, and seemed as if it had been 'sprayed' to mask the ambience. Bed itself was too firm for our comfort.
A very run down hotel in need of a major overhaul. rather a soul less place.
The staff were very pleasant and the service was good. The food in the restaurant and breakfast was good. The room was not very big and the finishing to some of the decor was poor ie ripped wallpaper, wonky headboard,unfinished grouting in the on suite,double wardrobe with only one door in use and back panel falling off.
Very clean, staff were very helpful. Good breakfast. Cost for one night stay for a double room quite expensive
the freindly serves of the staff
attention to detail in the room
Very friendly atmosphere, good choice of food on menu and staff very helpfull. The only thing that wasnt 100% to our liking was the bed was a little on the hard side. We also heard a few other guests comment on this at breakfast. It didnt ruin our stay but if the bed had been a little softer the stay would have been perfect.
Comfortable and quiet. Bar facilities OK. Breakfast excellent Expected more for price. Evening meal barely adequate very old fashioned. Could not get a member of staff to leave key with when checking out