Guest reviews
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Overall Rating
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8.9 "Location is great."10.0 "
City centre within easy reach , said 100%." 8.9 "89%liked the proximity to sightseeing ." 9.4 "94%liked the proximity to shopping ." -
7.8 "Good service."9.1 "91% thought the
service was very professional ." 7.5 "75% werehappy with the room service ." -
7.3 "Good breakfast."
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5.6 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." -
3.4 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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8.9 "Location is great."
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8.4 "Food is delicious."
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7.8 "Good breakfast."
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7.5 "Good service."8.7 "87% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." -
5.2 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.5 "Only 65% saidrooms were clean enough ." -
3.1 "Disappointing internet connection."3.0 "70% said the
wifi quality was bad ."
Overall Rating
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8.8 "Location is great."
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7.6 "Good service."9.0 "90% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." -
7.4 "Good breakfast."
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5.2 "Rooms are ok."5.9 "
Beds were acceptable for 59%." 6.4 "Only 64% saidrooms were clean enough ." -
3.5 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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8.7 "Location is great."
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7.5 "Good service."
Overall Rating
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9.1 "Terrific location."
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7.3 "Good service."8.9 "89% found the
staff to be very friendly ." -
5.7 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 6.2 "Beds were acceptable for 62%." -
5.3 "Average comfort."6.2 "
Beds were acceptable for 62%." -
3.3 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Recent reviews
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- Negative
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7.4review from
Great location.... Walk 1 1/2 short blocks and your at the beginning of the tourist walking street attractions. Abouts 7 blocks in a row with Plazas, Churches, Fountains, Museums, Restaurants, Sculptures and Government Buildings with murals not to be missed. Rooms away from elevators are quiet, ask for 5th floor or higher, really any view is fantastic but the preferred Church steeple view rooms are hard if not impossible to get. I arrived to the hotel at 10am and had to wait until half past 11 to get a room away from the loud elevator. No View of Church Spires but got room 706 and saw another church a few blocks away and some impressive mountain views. Slipped a little on wet bathroom floor, grabbed for towel rack and the bar came off in my hand. Someone else had done the same slipping motion, pulled the towel rack off the wall and the Hotel Staff never fixed the towel rack, Housekeeping just keeps putting clean towels on the loose bar and its an accident waiting to happen, Could you imagine dropping that bar on your foot... Three out of four light bulbs in the room were burnt out, woman at front desk with long curly hair is not trying in any way to earn any customer service points. The rest of the Hotel Staff was excellent. Really slept well regardless of the pillows from hell. Oh and the towels are old and worn. And my sheets were torn and it looked like someone steam ironed a candy wrapper to fix the hole.
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5.3review from
close to downtown price construction in lobby windows leaking bathroom smell
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6.0review from
I liked that it was in downtown Guadalajara. Shower had a smell. Parking lot too small. Staff didn't have my booking reservation.
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3.7review from
I liked the fact that the front desk staff spoke english so it made me feel comfortable that I could speak english if my spanish wasnt going to be helpful in any situation. I did not like the staff's attitude and lack of customer service. I also did not like the fact that the staff was slow in fulfilling simple requests, such as providing more towels, toilet paper, etc. also, I was told the room I paid for was not available because the price I was given was for a king sized bedroom not a two queen bed room. I was very disappointed that they would not work with me to give me the price and room I reserved/paid for.
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8.0review from
The hotel was recently remodeled and everything was super clean and the room was cleaned well everyday. The room was large and the windows were double-paned so city noise didn't penetrate the room. The staff was welcoming and helpful, and spoke English as well as Spanish. The location was great. Overall, a fantastic value.
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2.7review from
These hotel doesn't deserve to have 4 stars ok it was one of the worst hotels ever. I have a big complain, they stold my friends cell phone with he's charger in with an hour that we stept out of the hotel to go have dinner, that was super bad but well what can we do
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5.3review from
close to downtown price construction in lobby windows leaking bathroom smell
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6.0review from
I liked that it was in downtown Guadalajara. Shower had a smell. Parking lot too small. Staff didn't have my booking reservation.
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3.7review from
I liked the fact that the front desk staff spoke english so it made me feel comfortable that I could speak english if my spanish wasnt going to be helpful in any situation. I did not like the staff's attitude and lack of customer service. I also did not like the fact that the staff was slow in fulfilling simple requests, such as providing more towels, toilet paper, etc. also, I was told the room I paid for was not available because the price I was given was for a king sized bedroom not a two queen bed room. I was very disappointed that they would not work with me to give me the price and room I reserved/paid for.
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2.7review from
These hotel doesn't deserve to have 4 stars ok it was one of the worst hotels ever. I have a big complain, they stold my friends cell phone with he's charger in with an hour that we stept out of the hotel to go have dinner, that was super bad but well what can we do
