Find Cheap Flights to Guadalajara Miguel Hidal

check-in counter unprofessional

My name is Edna Vazquez, and I bought a ticket flight for my mother flying from PDX (Portland, Oregon) to SFO (San Francisco), and from SFO to GDL. My mom's first flight departed at 7am in flight 663 on November 28th, form PDX to SFO. In PDX before arriving the planes door, Alaska Airlines Flight 663 checked-in one of my mother's little suitcase and they told me she would recieve that in Guadalajara. My mom doesn't speak English at all, so I asked for assitance for her in SFO's airport to help her board her flight with AeroMéxico. In SFO, my mom asked one of your employees (A lady I do not have her name, but this is the reason I'm writing to you) working on Nov 28th, at 11:30am at the check-in desk that morning for flight #8411. My mother asked her if her suitcase would be sent to GDL, and her answer was that the suitcase was in SFO's airport Baggage, that the plane was leaving in 15 minutes and that she had to options "to lose her suitcase there or to lose her flight". I mean, without any bias from my part, this employee should be on your sight to be fired for her terrible customer service skills, and for causing that stress to my mother. My mom insisted if she could get help, and your employee told her that "She couldn't do anything about it, that it was not of her business". Besides that, my mother said there were other people and she would just answer rudely to other customers. It's a shame that our own Mexican paisanos treat us like this to your own paisanos. I don't know what that is, but happens a lot in this work positions often, I wonder why. I also, don't want to remain quiet about this, this should be treated. It hurts to know that my mother was treated this way, and that this employee might reamin there treating other people this way. Hopefully my letter to you will do something about it. I thank you for reading this letter. Sincerely, Edna Vazquez

Checking In at LAX was quick and easy. Personal spoke Spanish and were very helpful. Flight wa smooth and quiet, arrive on time absolutely no issues.

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The seats were really comfortable with ample leg room. They also provided me with a bag of chips and a WHOLE plastic bottle of a drink. Great friendly service.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The plane was clean and nice.

It was hot in the plane my flight was delayed and the service was really poor

Both legs of the flight delayed by 2 hours or more in a domestic flight!

Not having to change airports in Sao Paulo!

flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful.

Flora the flight attendant. Very professional..

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Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

The plane was running at very low capacity, so many of us had rows to ourselves

No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized.

The way the attendant handled the situation

That the airline overbooked the flight by a lot and several people weren't able to fly when scheduled. This is a very irresponsible practice. We were lucky we were not in any hurry to get to our destination and we volunteered to flight whenever available, however, it is not professional and it is very disrespectful of people's time.

All was good

The customer service at the airport and at the plain was excellent Thank you

The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience.

The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers.

the boarding.

one hour arrival delay. seat very old and tight space.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Staff was good, flight was good, got a row all to myself so layed down and slept,

there was no wifi which kinda sux but i guess thats always an extra feature included in some flights, the flight was late which kinda sucked but

Customer service was great and seats on the plane were comfortable.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.