THE ENTIRE STAFF WAS VERY FRIENDLY AND READY TO SERVE ALL OUR REQUESTS. I WILL DEFINITELY STAY AGAIN IN THIS HOTEL. KUDOS TO ALL!!! IN THE BATHROOM COURTESY SHAMPOOS, THE ONLY ITEM MISSING WAS HAIR CONDITIONER. THE BATH SOAP SMELLED TOO MUCH LIKE LAUNDRY SOAP INSTEAD OF A FRESH SMELL.
The staff!!! They were super nice, helpful and welcoming!!! Just the location.. It was a bit far from the city¿ Also, the wifi would drop occasionally. It made it difficult to work sometimes.
rooms are nice bad exit to the main road
No one could speak English to help me with normal needs at desk or in the restaurant. The food was not good. Low quality food and not prepared well. Not practical to go out since travelling alone. I did not look forward to eating breakfast or supper.
Location, staff, complementary breakfast & price No
the staff is very good, you get a free continental breakfast , nice pool, i realy like it ,if u are on a budget is great.
service atention and amability
The only good thing about this hotel is the location but other than that i wouldnt stay here again It is not the hotel that hotel that apears in the website this hotel is old and to pricey for what it is ee canceled our last night and went to a FIESTA INN beside this one and that one i definetly recomend
rooms are clean. the area is conveniently located close to major shopping centers. cable, wireless internet and parking is free. no complimentary toiletries. no complimentary breakfast!
Because it is very confortable, and it is in a good place and accesible to the mall
the staff they do a good job. the service at the restaurant the best. the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
Pool acces, staff and location. There was no coffee maker, no ice maker on the 5th floor, no iron in the room, no mini fridge, no safebox in the room and no complimentary clinex.
All facilities were clean, and the staff was very friendly and attentive. The location, while in busy and commercial San Pedro, is on a main road that is quite a perilous walk.
The location was great in the heart of the bussines The bathroom had mildew
The location Very tight and small room, charge car parking for guest, hotel taxis are discriminative,no light in bathroom, very noisy bed and hard matress
That was close to Pabellon and easy accrss by taxi The place is falling apart, smelly rooms filthy rugs all around. I almost sleep in my clothes and I'm a backpacker. If you have to save some money, save it in food or transportation but do not stay here. I'm a solo woman traveller, this place is not safe.
Very nice new hotel close to downtown area and major streets. Good restaurant and hotel located in a strip shopping center with several really great restaurants. Nice experience.
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
The locations was great, had shopping that you can walk to and felt very safe.
This hotel is very convenient to the train station and fairly convenient to the city center (old market). It offers a mid-range type comfortable clean room (we went with a double with our own restroom) and includes a buffet breakfast (Polish style -- sandwich meats, etc).
The cleanliness of the rooms, food, security, and service.
The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience
This is a great property if you are in the south side of Monterrey, it's located right smack in the middle of a shopping center with lots of restaurants. This hotel is walking distance from ITESM and if you have a helicopter you can land on the top floor, not kidding.
This hotel is very convenient if you have to be around the airport area (Apodaca region). The hotel is safe, new, accomodations are comfortable and spacious, good selection of TV chanel. There is not much to do in the area, but if your business takes you to the airport area, this is a great value for the money.
This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find
Staff friendly and always helpfull. They close the pool for one day, because of one event.
Good Service Very loud air conditioner in the room. Old Beds (Not very comfortable)
The hotel was close to the airport, and surrounded by various places to eat/dine accessible walking. The staff was courteous and helpful with recommendations for things to do in the city and where to eat around. The breakfast was one of the best we've had in hotels at this price point. Convenient to the airport, but quite some distance from downtown. Not the best choice for sightseeing in the city, but not knowing the city we didn't know that beforehand. The rooms are clean, but could use a little update. Also, there was not minifridge in the room. We were travelling with toddlers and had a cooler with milk and other snacks that required refrigeration and an icepack to refreeze for next day journey.