El Marques Hacienda

The food at the hotel has received mixed reviews, with some guests finding it disappointing, while others found it good and a great value overall.

Guests have mentioned that the beds at the hotel are very comfortable and look new, providing a good night's sleep.

Yes, the hotel is pet-friendly, and pets are allowed on request with applicable charges.

The hotel is located in a green area, about 30 minutes from Guanajuato city, with a big territory and various activities, making it a great place for families to visit. However, some guests have mentioned that the hotel needs maintenance to be up to date.

Yes, the hotel offers free parking for guests, providing convenience for those traveling by car.

Some guests were pleasantly surprised by a complimentary room upgrade to a suite, providing a more spacious and comfortable stay.

Ensure that the room provided matches the amenities and features advertised, as some guests found discrepancies between the room and the online descriptions.

If visiting in the winter, be prepared for potentially cold room temperatures, as some guests found the rooms to be chilly during their stay in January.

Double-check payment charges, as a few guests reported being overcharged and experiencing difficulties in obtaining refunds, particularly when paying through third-party booking platforms.

Take advantage of the hotel's free bike rentals and various outdoor activities, which were appreciated by families and provided entertainment for both kids and adults.

Adjust breakfast expectations, as some guests found the included breakfast to be minimal, consisting of coffee, toast, and a small amount of fruit, while additional items required separate payment.

Be aware that some guests encountered maintenance issues, such as leaks and broken playground equipment, highlighting the need for ongoing maintenance and repairs at the property.

Embrace the natural beauty and scenic views surrounding the hotel, as several guests praised the picturesque nature and outdoor areas.

If traveling with pets, consider this hotel as it is pet-friendly, offering a convenient option for pet owners.

Plan for transportation, as the hotel is located approximately 30 minutes by car from Guanajuato, and there are limited attractions within walking distance.