Daily cleaning, installation of cabin HEPA filters on flights to Guanajuato
United Airlines, Air Canada and Volaris have waived their change and cancellation fees on flights to Guanajuato. Confirm policies on booking site.
You cannot fly directly to Guanajuato. KAYAK recommends you fly to León Del Bajio (BJX) (14.4 mi from Guanajuato). From there you can rent a car or get a taxi.
The closest airport is León Del Bajio (BJX) (14.4 mi). Other nearby airports are Santiago de Querétaro (QRO) (74.61 mi), Morelia (MLM) (82.09 mi), Aguascalients (AGU) (82.97 mi) or San Luis Potosí (SLP) (87.88 mi). KAYAK recommends you fly to León Del Bajio.
|Flights from Chicago||4h 03m|
|Flights from Oakland||4h 03m|
|Flights from San Antonio||2h 02m|
|Flights from Los Angeles||3h 19m|
|Flights from Sacramento||3h 59m|
The cheapest airline ticket to Guanajuato from United States in the last 72 hours was $105 one-way, and $226 round-trip on the route Houston to Guanajuato. The most popular route is Los Angeles to Guanajuato, and the cheapest ticket found on this route in the last 72 hours was $242 round-trip.
León Airport is 14 miles from the center of Guanajuato. View on Map.
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 636,515 active cases of COVID-19 diagnosed in MX and 34,411 deaths as of Jun 18 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Guanajuato.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guanajuato is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guanajuato with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guanajuato up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Pros: "Same above!"
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "Next time I will like window seat please"
Pros: "Glad it was on time. Everything was great"
Pros: "The service was great!"
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "everything else was great"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Pros: "Friendly staff."
Cons: "How crowded it was and how much they charge for luggagr"
Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"
Pros: "The flight was on time,and the crew was very helpful"
Pros: "Good attitude"
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Pros: "I had no problems and everything ran smooth."
Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."
Pros: "Price and effort"
Cons: "Music was not working and limited selection of movies"
Cons: "LAX supervisor from Aeromexico super rude!!"
Cons: "The worst airline now a days"
Cons: "The seats"
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Pros: "Departure in time"
Cons: "They let oversized Carrie on"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Pros: "Airline gave me a good seat assignment"
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Cons: "Sold us tickets without assigned seats"
Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"
Pros: "The expedite process and secured."
Cons: "I lost it!"
Pros: "Spacious seats"
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Pros: "Check in agent was very very helpful!"
Cons: "There was Nothing to to dislike"
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Pros: "Fast check-in"
Cons: "Sits were hard, not much comfortable"
Pros: "Arrive on time"
Cons: "My seat was uncomfortable; I think the aircraft is old"
Cons: "On my way back I assigned myself 2 emergency exit seats instead the clerk gave me 2 isle seats towards the back of the plane, somebody needs to email or call the airline about this."
Pros: "free tequuila"
Pros: "Alaska air is great. Ice storm grounded us. Thanks for the electrical outlets. Waiting areas were crowded but seats were comfortable. There were enough seats for everyone waiting for delayed flights. Standby system was transparent. We could see where we were on the waiting list. Alaska knows how to board a plane and get people settled so the plane can take off."
Cons: "LA airport was hard to navigate."
Pros: "Everything all together"
Pros: "tequila for a beverage -- amazing"
Pros: "I liked that the seats were not too bad and that the entertainment was very good (the small tis on back of seats)."
Cons: "When I arrived at LAX to check in, there was one, single worker working at the entire Aeromexico kiosk. I arrived at the Aeromexico kiosk at about 7AM, and the line for regular boarding was extremely long and was not moving. That was because there was not a single person working to help regular passengers check in. The one, single person who was working was working only at the line that helped the business class. I called Aeromexico on the phone to complain about this, since one single person was working alone for at least 20 mins from the time I arrived, but the representative said that he could do nothing and could not contact the single worker at the kiosk. I was extremely disappointed by the lack of service at the LAX Aeromexico kiosk and probably will not take Aeromexico again because of this."
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Cons: "Had to buy another ticket"
Pros: "They made a long trip comfortable with an excellent attitude."
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Comfortable and on time"
Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."
Cons: "It wasn't Cathy Pacific operation."
Cons: "served snacks without drinks or at least water"
Cons: "The breakfast, no hot meal just sugary food."
Pros: "It didn't take long for anything."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "everything ran like clockwork"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Pros: "same as above"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Cons: "Terminal at LAX requires a bus."
Pros: "Same as above."
Cons: "Same as above"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "The delay"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "Departure to late hard to get other fly conection ."
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "It was delayed for more then an hour."
Cons: "Practically no food was served."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Pros: "see top review"
Cons: "see top review"
Pros: "Service and food were great."
Cons: "A free single bag check-in."
Pros: "Glad I got an aisle seat. Able to get up to the bathroom and to stretch."
Cons: "Didn't care for the food. Tight squeeze between rows."
Pros: "On time"
Cons: "No free food or drink"
Pros: "On time, comfort, price"
Cons: "None noted"
Cons: "Food was very bland"
Cons: "Couldn’t get the WiFi to work"
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Pros: "On time, no issues."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Cons: "no pre-check line or priority access line through security. There's not even advance warning when you buy a ticket that its anything but business as usual at LAX. They are renovating the lounges too so some are closed with no mention on the website. It's really inexcusable to not mention the state of affairs when considering traveling on the airline"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "No room in the seating, nor in the overhead."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "Good but not great,"
Cons: "I was worried all the flight, my daughter And I were sited far from each other."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "There was a large amount of room"
Cons: "long boarding time"
Pros: "The staff on board was excellent!"
Cons: "WIFI was not working"
Pros: "Everything worked out just perfect"
Cons: "No snacks served"
Pros: "On time!!"
Cons: "delay service is really bad cant find my baggages"
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Pros: "Nice service"
Pros: "The service was great and the food was amazing."
Cons: "I really enjoyed the food and all the movie selections."
Pros: "Everything was well organized and the flight arrived early, bags on belt in less than 15 minutes from arrival"
Pros: "Flight crew was terrible as well as the whole process of checking in!"
Cons: "They were rude and not helpful at all never again"
Cons: "They changed my flight withou notifying me. Low cost, low customer service."
Pros: "The flight departed and landed on-time. The crew was friendly and helpful."
Cons: "The space between rows is very tight."
Pros: "Nothing is the worst airline of Mexico I think that even vivaerobus is better"
Cons: "The space is terrible they don't give you nothing not even water and the size of the carry on is very small"
Cons: "The lights went out during instructions and we had a delay while waiting for something to get fixed, but we weren't told anything. I felt nervous during take off because we weren't told anything and the plane rattled way harder than most flights do."
Pros: "The airplane crew were very nice and accommodating."
Cons: "The airlines did not accept credit cards or American dollars for in-flight food."
Pros: "Flight was on time"
Cons: "Leg space is for kids or small mexicans. Way too tide."
Pros: "We left right on time and arrived a little ahead of time. Both take off and land were smooth. Personnel on board very attentive and courteous"
Cons: "Flight fare does not include no amenities not even a sip of water. You have to pay"
Cons: "The ground crew. I couldn't print the boarding pass by myself so they charge a fee mxn 50 but they couldn't print it neither. When finally print it they told me "Run, cause the flight is in boarding process, I don't warrant you are on time""
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Como la gente me trató"
Pros: "I like everything about it"
Pros: "The crew was super professional"
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "Everything was good. No problems or complaints"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Never booking with this airline again."
Cons: "Being timely"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "You need more service options . Your flight was cancelled last minute. You could have informed us early."
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "crew was friendly"
Cons: "no entertainment choices offered - RADIO OR VIDEO."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "On time and clean"
Cons: "Not friendly"
Cons: "They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport."
Pros: "Everything works"
Pros: "Muy puntual ; atento el personal"
Cons: "Todo me gustó"
Cons: "2 hours delayed"
Pros: "I didn't go and I couldn't reschedule the flight!"
Cons: "Both legs of the flight delayed by 2 hours or more in a domestic flight!"
Cons: "Domestic flight delayed by 4 hours with little follow up or information to clients. On top of that my daughters baby stroller got broken even when we delivered it at the airplane gate. Not flying them again!"
Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."
Pros: "Very clean plane."
Cons: "Seats don’t recline."
Pros: "The flight was 15 min earlier great"
Cons: "The food if it’s COVID restricted food sud not be serve"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Cons: "Check-in process and seats comfort"
Pros: "Crew, new plane"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Pros: "the fly was delayed and the seats are too crowd"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Waiting time"
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "3 hours late"
Cons: "Did not my luggage"
Pros: "great ease of boarding comfy seats new plane"
Cons: "free beer"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Cons: "They didn’t let me board."
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Flight on time. Smooth flight"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "The flight was Delayed 1 .1/2"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "Very friendly"
Cons: "All good"
Cons: "Flight got delayed by 1.5 Hrs I missed by further connection."
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "It’s was very bad"
Pros: "Por favor mantener Los precious gracias"
Airlines flying to Guanajuato have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guanajuato
Masks required on board, masks provided on flights to Guanajuato
Social distancing seating
Middle seats unavailable to book on flights to Guanajuato
Testing for antibodies, testing for symptoms for flights to Guanajuato
Waiving of change fees. Search flexible flights to Guanajuato