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Location to the place of busines Service, not clean room, problems with air conditioner not working and many more...
The rooms where really clean, fast check in and check out, staff really friendly, good size pool, great breakfast. The description online says it has a small fridge, but my room did not have a small fridge. The walls have some water damage.
They make you wear a plastic wristband throughout the entire stay. Weird! Only one key card per room. Very loud music on weekend nights. Very limited selection of tv channels.
The room was clean The staff was kindly Parking with security The location is very good for torist locations in Puerto Rico Ice machine didn't work
the check in and out process was fast and friendly a lot of local attractions to see rooms were clean and spacious casino open 24 hrs across from hotel noise from the outside we found out the bathroom has a window that lets in a lot of noise make sure to keep the bathroom door closed to keep most of the sound out
Well located, nice casino, clean rooms. Outside noise. Need a refrigerator.
The location was in the center of the historic plaza, therefore, walking to see the sites was perfect. Parking in the hotel lot, adjacent to the building and casino entrance was safe, secure and convenient. Dining in their restaurant LOLA, was top notch, casual, but fine dining for sure, was excellent and a part of the hotel, besides the courtyard pool. The diverse menu was outstanding as well as the quality of the food!! Service was outstanding as well. The casino was more expansive than I thought and part of the hotel, but not detectable from the actual residential side of the hotel; great and discreet.with good security. The coffee shop/cafe was outstanding and adjacent to the lobby. All staff were excellent, cordial, attentive and pleasant. The late night life across the street was not truly disturbing, (if you kept your air conditioning on), but could have been more quiet had the front lobby doors been closed. Room 226 was an absolutely wonderful room, but the sunrise comes directly through the front door, stained glass arch onto our faces (maybe a darker stained glass?). My only true complaint (although inexpensive) was that the parking fee should have been free to patrons of the hotel.
I like the location
Very Good Hotel for the rate. N/A
The refund I received once I spoke to the manager. We arrived very late at night to a hotel room with no A/C. We were moved to another room for the night while they fixed the AC. The problem was the room did not have hot water. Once we returned to the original room we had the hot water did not work for the remainder of the stay. We paid way too much to not have simple comforts like AC and hot water especially traveling with two small children. Additionally, there was SO much street noise you were barely able to sleep and the bathrooms were covered in mold. Will NOT stay there again.
Clean, comfortable, nice restaurant Need water in the room and a bit better service from parking staff
There is not o e thing I did not like
Being on the central square is a major asset for this property. Lola's is also a great dinner choice. The front part of the property is quite historic.
Un hotel muy acogedor con un área de recibidor con el encanto de las estructuras antiguas coloniales pero con todas as comodidades de un hotel moderno. Tiene Casino, estacionamiento, piscina, WiFi, restaurante y "coffe shop"/ cafetería muy acogedor., Las camas son un poco muy duras para mi gusto ya que prefiero las camas de memory foam.
The location , employees attendants and breakfasts. The building and the landscaping need some improvements. Also so many fly in meals area.
Very friendly and helpful staff and good restaurants; well-kept grounds and pools. Would be a great place for a family with kids! There were really no negatives!
Views terrific. Good facility given location. Have to either like golf or need a place to stay on the southern part of the island. Best find for Ponce. Tourist taxes in PR are the killer. Rate quoted far less than reality.
The different activities, like putt putt golf or the 3' chess set, were fun diversions near the beach. Upgraded my room for a beach front but the beach is nowhere to be seen. They had a very nice hot tub, but the security guard started to harass us after midnight. The worst was finding out that the breakfast wasn't complimentary and then after I paid for the breakfast, the manager harassed us to show the receipt. The general pettiness of the hotel was a big turn off.
The pillows were plush and the bedding was comfortable. Toiletries and bathroom/shower were great. The door to the room didn't shut completely - had to push very hard. Called guest services several times asking for the A/C to be fixed - it didn't work properly. Maintenance came but left due to an "emergency" and never returned. Also asked the TV to be fixed as it continued to shut itself off. This was not fixed either. Incredibly disappointed with the lack of A/C and non-working television and the Hilton's willingness to fix the problem. Once, while waiting to share the problems with guest services, we had to stand through the concierge having a personal phone call as we waited.
The hotel is on a very nice property with lots of stuff to do. The bathrooms need to be updated. Also, there were no washcloths. It is out of the way of everything else that Ponce has to offer.
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
Fire alarm went off for 45 min at 11pm took them an hr to turn it off wasn't too happy about that the resyurant is small and serves a very limited selection of food thAt is hardly worth the price took us 20 min to get a drink in the bar where there were two other people then he gave my boyfriend a drink with a big hair in it not at all wrth the money
EASY TO GET TO MY STAY CAME WHILE THERE WERE SOME REMOLDING GOING ON. NEVER LIKE THAT.
Overall great hotel to stay and wonder the different attractions Ponce and the south area of Puerto Rico has to offer. Greate view,service, accomodations.
Comfort of rooms Pool out dated casino staff unfriendly
How clean and well kept the place was. Very nice rooms, very high ceilings, mixing in old and architecture with new amenities. It was close to the 'action' in downtown Ponce, so if you don't like noise, don't get the balcony rooms!
Hotel was very historic and was reasonably priced. Lovely interior and well decorated rooms with high ceilings. I think existing reviews are very accurate. Hotel is extremely noisy on the weekend, even in internal rooms, you can hear the pounding base of the cars cruising. They should let people know this before they book. Breakfast is light, a couple of loaves of bread and some spreads, a little coffee etc.
Great place and too close of the town
The staff was very helpful and spoke English. For the price I paid I MIGHT have gotten a better hotel in the states. Have one of the rooms with a terrace you hear everything going on outside your room. i.e. horns honking, loud music, etc. I had to switch rooms later and didn't get a refrigerator.
Unsafe location...parking 4-blocks away in public parking; again unsafe neighborhood. When arrived doors where locked...when they let us in, they locked doors behind us, which made it creepier. They said for our safety! Did not stay! Should hire security!
Hotel had so much character and was perfectly located. Street noise might be a little loud for light sleepers.
All the hotel and is to close to everything No American Express
The Hotel Employees both very helpful. Air was not working in our room and atmosphere around hotel. Also, parking for hotel is 3 blocks away.
Wonderful place to stay right in the center of Ponce. The rooms were clean and comfortable.
Located near historical sites. The front desk staff was very polite and provided good customer service. We were not able to stay at the hotel due to loud noises (traffic, music, road construction nearby), musty smell in room and low functioning a/c. The staff attempted to solve the situation, but could not provide a quiet/comfortable room.
Big room. The noise from the street was more than impossibly loud. The windows don't have glass. They are just covered with blinds. There is an open decorative grill above the window that lets in all the ridiculously loud street partying.
Location was just perfect for the ocassion. We did go there for a religious and cultural event of the Hispanic world: Santa Maria de Guadalupe day that in Ponce PR is observed. This hotel features a walking distance from the celebrations.
the room was outdated and not clean. The need remodel each room and maintain the areas of the hotel like for the example the pool and cafe area.
The best part was 2 free sangrias and lattes were included with the stay, but it ends there. The walls and ceilings were significantly cracked, the bed sheets were very dirty, the smell of the place was very bad, and the bed was extremely lumpy and uncomfortable.
The hotel was in a good location within Ponce. The staff were friendly and having parking nearby was a plus. The courtyard was also nice and we really enjoyed the rooftop bar. We were there for a wedding and it was nice celebrating at the bar after the reception. This was the highlight. The rooms are way outdated with green carpet and old tvs. There was nothing special about htem. Also, there is a loud bar/club across the street that kept us awake until they closed around 2 am.
Service and personnel overall was good The hotel rooms are a little bit small. Also power and water service went out so we ended up leaving the hotel because had been already 4 hours without any power and they didn't know when it will return. No elevator service was available and no A/C and even the water went out.
Beautiful resort, very well maintained - super clean. Super friendly English speaking staff, good food, nice rooms, hot big showers, comfortable stay right on the beach. The only negative is that the beach is nice, bit the water has sea weed like reefs that you can't swim in, like they come out of the water. In order to swim you need to walk about two football fields to the other side of the beach where the water is clear.
Hotel is nothing like pictures. Foul smell coming from water kept us inside. No windows in room that were not nailed shut. Coffee was ready but I couldn't have any because it wasn't served til 8. Had to pay 19$ for breakfast that was supposed to be included in room rental. No carpets in room. Cold dirty floors. Save your money here and stay at beachfront resort down the road. Outrageously priced dinner options....they think they are the 4 seasons. Very disappointing hotel stay
Nice place, great food, pretty nice people! Parking space is out of the facilities and full of trees, but in general was a great experience.
I love the place, its so quiet and peaceful. Love the room, king bed, small fridge, microwave and a coffee maker. No 24/7 room service or vending machines. No laundry room for guest. Waterside can get a little clean up.