Hotels near San Juan Airport

Hotels near San Juan Airport

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Luis Munoz Marin Intl (SJU) - San Juan, Puerto Rico
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Best hotels near San Juan Airport

Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Location
9.6
Overall
10.0
Overall 9.3 Excellent
Based on 257 reviews
Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
8.0
Cleanliness
9.4
Comfort
9.5
Location
9.8
Services
9.4
Staff
9.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.5
Location
9.6
Services
9.3
Staff
9.9
Cleanliness
9.3
Comfort
9.6
Location
9.7
Services
9.6
Staff
9.9
Cleanliness
9.1
Comfort
9.6
Location
9.4
Services
9.0
Staff
9.8
Cleanliness
9.0
Comfort
9.6
Location
9.4
Services
9.0
Staff
9.6

Okay 5.0
Pros: very close to beach very nice lady who owns it
Cons: the shower had a poor drain. It was basic but clean.
Excellent 9.0
Pros: the place is very clean and close to everything! Isla Verde beach, the airport, and it is in a gated community, very safe.
Cons: The wifi was nit very strong, almost not existing
Excellent 10.0
Pros: Excellent location and beautiful homey place close to the beach and local restaurants. The owner Marisol is fantastic! Highly recommended if you are visiting the area.
Cons: Nothing! All was good.
Excellent 10.0
Pros: Quiet, excellent location and very safe area!!!
Excellent 10.0
Pros: The guest house is so cozy! it has everything you need to have a relaxing vacation very close to the beach. The house is located in the main avenue of Isla Verde where you can find restaurants, bars and different types of stores. The beach is beautiful and it’s just a 3 minutes walking from the house. The host is very friendly and makes sure you get everything you need. I would go back there over and over again!
Excellent 10.0
Pros: The bed, the host, the gated parking, the location ( in relation to the airport, the beach, the car rental place, and highway into town).
Cons: Less than ideal privacy for a couple, but Marisol put us in the room away from the solo travelers (across from a vacant room), so this did not end up being a negative.
Good 6.0
Pros: home had a lot of potential; gated area felt safe, keycoded rooms felt secure. very pretty outdoor area and the idea of the shared common areas were great. beach chairs and towels. AC in the individual guest rooms worked great. proximity to beach and shopping
Cons: individual guest rooms were clean but the kitchen on our floor was a complete mess with dirty dishes everywhere and trash overflowing. booking the property, description made it seem like the beds were in the same room and ours were in different areas of the house with two key codes. shower had barely any water pressure. the host confused our reservation with another guest multiple times making it difficult to communicate and potentially texted our room lock passwords to the wrong guest. check in was very messy and rushed—I had to reach out to the host for codes for the rooms and WiFi after the host left since it wasn’t easily provided.
Excellent 8.0
Pros: Location was great. I'm not from the area so it felt safe to be in a gated community.
Excellent 9.6
I stayed two night for quick visit to PR. Very clean, relaxing place. The location is very convenient, easy access to the beach. The owner is a really nice and friendly. 100% recommended.
Excellent 10.0
Pros: Very nice and clean accommodation. The host is really friendly and helpful!! ❤️
Casa Aramana - San Juan
Rated #1
9.3
Excellent 9.3
Based on 257 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.2
Facilities
8.9
Location
9.2
Overall
9.0
Overall 8.8 Excellent
Based on 1,051 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
8.9
Location
9.2
Overall
9.0
Cleanliness
8.0
Comfort
8.5
Facilities
8.5
Location
9.0
Overall
9.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.3
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
8.6
Overall
8.6
Cleanliness
9.3
Comfort
9.1
Facilities
9.1
Location
8.6
Overall
9.5
Cleanliness
9.2
Comfort
9.3
Location
9.2
Overall
9.0
Services
9.1
Cleanliness
9.1
Comfort
9.3
Facilities
8.6
Location
9.2
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
9.0
Comfort
9.1
Location
9.1
Services
8.7
Staff
9.0

Excellent 9.0
Pros: location. cleanliness
Cons: price for a small island same hotel in US is half the price.
Good 6.0
Pros: Good breakfast. Close to the airport.
Cons: Trash outside the window in the bushes. Dingy hallways.
Excellent 9.0
Pros: it was very nice for the money. breakfast was great and different every morning. happy hour was so cute with popcorn and drinks. pool was nice. everything was clean and the staff was really sweet
Cons: just didn’t like staying on the first floor. had to keep my shades closed so nobody would look in. but that’s my only issue
Good 7.0
Pros: clean place. pool is nice. for being very close to the airport it was very quiet ( double windows)
Cons: they ask you to wear a wrist band at all time to make sure everyone in the party is allowed in. but very few people wear them. the back door of the pool was open people without wrist band came and go.
Excellent 8.0
Pros: Staff was super friendly and we liked the proximity to the beach.
Cons: Price was a little high but was one of the vesper ones we found.
Okay 5.0
Pros: Free breakfast and happy hour staff could care less that you¿re there. The pool bar was good though.
Cons: I did not like that they didn¿t clean every day. The bed was very uncomfortable and screwed up my back. Overall an average stay, but probably wouldn¿t stay again.
Excellent 10.0
Pros: location
Excellent 10.0
Pros: extra clean, good for familiy
Excellent 10.0
Pros: They were very nice about everything!
Excellent 9.0
Pros: The room was spacious and the bed very comfortable. Staff members were friendly and helpful. We enjoyed having breakfast and a Happy hour at the hotel!
Excellent 10.0
Pros: Very clean, location everything...
Excellent 9.0
Pros: Location, breakfast buffet made fresh daily and amenities pool, gym etc.
Cons: Parking for staying guest was pricey $15.00 daily.
Excellent 8.0
Pros: Complimentary breakfast was very good. There was variety in the hot meals offered, as well as coffees, juices and fruits.
Cons: Parking not included in room rate.
Excellent 10.0
Pros: Clean and Staff
Excellent 10.0
Pros: The hotel was very clean, and staff was friendly/helpful.
Cons: None
Excellent 9.0
Pros: Pool side bar and grill, friendly engaging staff with good food. The breakfast bar was well stocked, and you can make your own fresh waffles
Cons: Located right next to a cockfighting, and not comfortable walking distance to beach .
Excellent 8.0
Pros: the perfect location
Cons: the room should have better sound proof wall. you can hear every time the airplane took off, also the cleaning crew should be able to attend to rooms more than just 1 day out the 5 day stay.
Excellent 10.0
Pros: Great staff, very clean good breakfast and cozy hotel.
Okay 5.0
Cons: Pool area needed housekeeping attention, cushions were extremely dirty
Excellent 9.2
We stayed here the last night of our trip. We were surprised they let us check in so wary. We were so early that we made it to the free breakfast. It is in walking distance to a beach. There are restaurants within walking distances The hotel staff were all very friendly. The pool has a swim up bar and lounge area. You will notice the sounds of planes taking off. That didn’t bother us though; it’s just a part of the city. It was a $20 taxi to the airport. The taxi was waiting outside for us. There was no need to worry about finding a ride.
Poor 1.0
Pros: Nothing
Cons: Bad musty smell in room , AC was to loud and could not sleep comfortably, found old dry sausage on floor by bed, front desk was not friendly, did not feel welcomed.
Excellent 9.6
It's a nice hotel with a pool, jacuzzi, and breakfast. They did pretty well with adjusting morning breakfast service to the pandemic times. Located on a street with lots of bars and restaurants, walking distance to the beach and 6 minutes from the airport. We enjoyed our stay.
Poor 1.0
Pros: Location
Excellent 8.0
Pros: Clealiness
Cons: They surprise you with extra charges when you get to the front desk to check-in.
Okay 4.0
Pros: It was fairly close to the airport & the beach. The breakfasts was the best part of the experience.
Cons: Stayed at many Hampton Inns...just last week in Atlanta. The one in Puerto Rico was by far the least maintained. The room filter was so filthy I had to ask them the change it when I arrived. In addition there were stains on the carpet & ceiling.
Good 6.0
Pros: Very convenient to the airport.
Cons: Bathroom sink didn’t drain.
Good 6.0
Pros: Location
Cons: Resort charge is not yet included in the hotel nightly rate
Mediocre 3.0
Pros: I liked the location of this hotel because it was close to the airport, close to great food places, as well as, within walking distance to the beach.
Cons: I did not like the second room that I ended up in which was on the first floor and smelled like a wet damp basement and had some really moldy/mildewy looking spots on the floor. The air in the room stayed moist all day long no matter the temp.
Excellent 10.0
Pros: Great facility-pool, grill/bar, access public beach and wifi.
Cons: nothing
Good 6.0
Pros: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.
Okay 5.0
Pros: Free breakfast
Cons: RoI'm was ok, needs updating. I also noticed bites, it was nit mosquito bites either!
Okay 5.0
Pros: Breakfast and cleanliness
Cons: I requested a two beds room and got a king size bed.
Okay 5.0
Pros: Room & cleanliness
Cons: The staff was not really client oriented.
Good 6.0
Pros: Location. Close enough to airport without being inconvenienced by airplane noises.
Cons: Outrageous charges for daily parking and resort fees.
Excellent 10.0
Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar
Good 7.0
Pros: Close to the airport but there are other hotels close to the airport as well.
Cons: I wish the counter reps were more informative with the guests of what amenities the hotel offers to their guests ( such as of parking info.,wifi,happy hr. &etc.).
Excellent 9.7
Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.
Cons: Nothing
Good 7.0
Pros: The staff was great and very helpful. Loved the pool and pool area and poolside bar.
Cons: Breakfast had many options which is great, but the cooked food wasn't good at all
Excellent 10.0
Pros: From staff to wake up call eveything was on point
Cons: N/A
Excellent 9.4
Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
Excellent 10.0
Pros: Everything
Good 7.7
Pros: Nice.we would recommend it to anyone for a short stay..
Good 6.0
Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa
Cons: I dont report it why all is excelent
Excellent 8.0
Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).
Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Hampton Inn & Suites San Juan, Puerto Rico - San Juan
Rated #2
8.8
Excellent 8.8
Based on 1,051 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
7.5
Location
9.0
Overall
8.1
Overall 8.6 Excellent
Based on 653 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
7.5
Location
9.0
Overall
8.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.5
Cleanliness
9.0
Comfort
9.0
Location
9.1
Services
8.8
Staff
9.2
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
10.0
Overall
2.0
Cleanliness
8.7
Comfort
8.6
Location
8.7
Services
8.4
Staff
9.0
Cleanliness
9.1
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.5
Comfort
8.7
Facilities
7.0
Location
9.0
Overall
8.6
Cleanliness
8.6
Comfort
8.8
Location
9.0
Services
8.0
Staff
9.1

Excellent 10.0
Pros: Very friendly staff. Great location, nice pool
Good 7.0
Pros: Location in relation to the airport and the location to the beach and casinos and restaurants were great.
Cons: Not a lot of hot water. Stairs to room was kind of funky but we got there.
Good 7.0
Pros: The room had a kitchenette. The bedroom was separate. It was a plesant stay and in walking distance of 2 beaches, I would stay here again. They have parking which is a big plus.
Cons: Furnishings could have been updated, but it was fine.
Poor 1.0
Pros: location
Cons: roaches crawling in room around food I had ordered from DoorDash. the receptionist accused me of bringing them, then said maybe from the plane. but eventually she admitted pest control guy had just sprayed the day before. exposed wires leading down the wall from TV and from something else. the bed was totally right up against the exposed wires. filthy floors made feet dirty from walking in them. no AC in bathroom. I had top floor corner room and for some reason window open was the only breeze. no hot water. lukewarm only. I spent all night on phone booking another hotel and left at 0930 the next morning.
Okay 4.0
Pros: The bed was super comfy and the staff were very kind.
Cons: As soon as I turned down the AC the room smelled like urine and I saw a cockroach.
Excellent 8.0
Pros: location
Cons: a little aged but all amenities abs location more than compensates fit it.
Excellent 8.0
Pros: Great little hotel with old time feel. Very clean, nice pool and veranda area. Only real downside or upside depending on your needs is the airport is real close, so you will hear airplanes.
Excellent 9.2
Great location. Few steps from the beach and great eateries in every direction. Coffee, but no breakfast, No laundry service, and no room service. Staff is nice and gives great recommendations.
Excellent 9.6
Just a good little hotel and a good value for the money.
Excellent 10.0
Pros: Helpful staff, well managed facility.
Cons: The noise from the nearby airport can be annoying at times. Also, they advised not to drink the water but the bottled water they sell is expensive, good idea to bring your own drinking water or buy from a nearby grocery store. Otherwise, a good experience
Excellent 9.0
Pros: Our room(111) was very spacious, modern, but beautiful. Great a/c unit too! We were on the ground floor, just outside the pool area. Customer service was great.
Cons: According to the site there is a restaurant and bar. Technically it's separate and off the hotel; not attached like most. Can be a little noisy in the day time due to being so close to the airport. But was quiet at night.
Excellent 10.0
Pros: Comfortably unpretentious
Cons: I wished there was wifi in the room
Excellent 10.0
Pros: The place has all the access don't need a vehicle for that place
Cons: Parking
Good 7.7
Cons: Rooms are way too small.. they have no A/C in the building lobby so it gets to hot for just being in the facility's to just relax.
Excellent 10.0
Pros: The rooms were good, clean and were what we needed after a day of traveling or on the beach!
Cons: Needs better WIFI access, other than that all was good.
Mediocre 3.1
Pros: Horrible hotel not worth the 100 bucks
Cons: Everything
Excellent 8.0
Pros: Value price Proximity to airport and beach
Cons: That San Juan allows burning of rubber tires close to beach and airport. On landing it looked like an airport fire and filled the air with accrid smoke upon arrival. The pool of our hotel, our rental car and I'm sure everywhere in San Juan was covered in tire ash the next day so nothing was usable. It didn't affect our travel plans but something to note when booking a hotel in San Juan as they seem to do this all the time.
Good 6.8
Pros: The building is gorgeous. Spanish style authentic feeling villa with some personality. Fairly short walk to the beach for a reasonable room price.
Cons: Airport a bit too close. Also, I'm pretty sure the room I stayed in had bedbugs, but that problem seems to plague a number of area hotels.
Hotel Villa del Sol - Carolina
Rated #3
8.6
Excellent 8.6
Based on 653 reviews
Details
Reviews

Cleanliness
9.4
Comfort
8.8
Location
9.5
Services
8.8
Staff
9.3
Overall 9.0 Excellent
Based on 32 reviews
Cleanliness
9.4
Comfort
8.8
Location
9.5
Services
8.8
Staff
9.3
Cleanliness
9.3
Comfort
9.3
Location
9.5
Services
9.0
Staff
9.5
Cleanliness
9.2
Comfort
8.8
Location
9.0
Services
8.5
Staff
8.9
Cleanliness
9.5
Comfort
8.3
Location
9.8
Services
8.5
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Good 7.0
Pros: it was clean and modern
Cons: Did not like that the pool/whirlpool was not open.
Excellent 10.0
Pros: The view is amazing! The house is spacious. Restaurants are at walkable distance, private beach in the back.
Cons: Everything was great
Excellent 8.0
Pros: Location was nice
Cons: Pool and game room was not available
Excellent 10.0
Pros: Perfect location, beautiful view!
Excellent 10.0
Pros: The apartment exceeded our expectations, modern-fresh-clean and simply beautiful. It comes with everything. Washer, dryer, Fridge, microwave, stove, pots and pans, and, to our surprise, a toaster. A stunning view on the beach and ocean. The private beach is right out of the lobby, what could be better? The host was wonderful and kept in touch to make sure we where doing alright, and didn't seemed to be bothered by additional questions late at night.
Excellent 10.0
Pros: I loooove the fact that everything was a few minutes Uber ride, I love the amazing hospitality from staff . it was so clean and amazing. the apartment was very clean spacious and just like the pictures
Cons: I love everything about it .
Caribbean Presidential Suite Ocean View - San Juan
Rated #4
9.0
Excellent 9.0
Based on 32 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.2
Location
9.2
Overall
8.7
Overall 8.4 Excellent
Based on 773 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.2
Location
9.2
Overall
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.3
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
9.3
Location
8.4
Overall
7.6
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.8
Staff
8.5
Cleanliness
7.3
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
7.0
Cleanliness
8.2
Comfort
8.5
Facilities
9.2
Location
9.0
Overall
9.4
Cleanliness
9.1
Comfort
9.2
Location
9.3
Overall
8.0
Services
9.1
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.5
Staff
8.9
Cleanliness
9.3
Comfort
9.5
Location
9.3
Services
9.2
Staff
9.2

Excellent 9.0
Pros: I loved the friendliness of the staff, theyre willingness to always help, the men always opening the doors at the front for everyone, their suggestions for a better trip, how safe it felt, and the Club Room ammenities.
Cons: The only thing I didnt like was the water pressure from the shower in the room.
Poor 1.0
Cons: To Whom It May Concern, First time staying at a Sonesta hotel. I booked the San Juan Sonesta hotel February 26th. My fiance and I stayed from April 1st to the 6th. I called front desk on April 2nd to inquire why our room was not cleaned. He responded that he would send housekeeping. Thanked him and went to dinner. When we returned later that evening, nothing was cleaned. Called next day, still no one came to clean room. Monday we went to The Marmalade Restaurant to celebrate my fiance birthday. Again, nothing. Finally, cleaned on Tuesday the 5th. Ha, we were checking out the next day, Wednesday the 6th. When I received bill for $3,068.60. I explained to person behind front desk that housekeeping was included in price, since that's what we paid for. He said, let me get manager, Jennifer Williams. When I explained what had transpired, she took $100 off bill and said that's it. She was very Curt to us. We had traveled extensively throughout the caribbean and never experienced anything like this at a 4 star hotel. Sincerely, Greg Bayer GregBayer@outlook.com
Excellent 9.0
Pros: I loved the view more than anything and how elegant everything was
Cons: No breakfast included or airport shuttles and the beach employee that set up umbrella was older and alone doing all that hard work which delayed every thing but also seems like he needs help
Good 7.0
Pros: Great beach and friendly staff
Cons: Our room smelled like pot the whole time we were there. The hotel was not busy but the packed so many guests in one floor
Excellent 10.0
Pros: This hotel was beautiful. The flowers in common areas, the lighting at night was gorgeous, the waterfall at the entrance and the fountain and fire pit at the outside bar¿ just perfect! So I guess I am saying the ambiance was my favorite thing.
Cons: I would have to say that $27 per person for the breakfast buffet was disappointing. The coffee is wonderful. The staff are pleasant and professional. Much of the displayed food was cold. The donuts were not fresh. I got made to order eggs and Museli. :)
Excellent 10.0
Pros: The staff were amazing from check-in to check-out. Every staff member was friendly, attentive, responsive and so helpful and kind. We had nothing but wonderful service and I¿m so appreciative of how the staff made our trip to Puerto Rico fantastic.
Excellent 10.0
Pros: Everything was excellent! All of the staff were courteous, the room was clean and comfortable.
Excellent 10.0
Pros: Everything
Cons: No
Excellent 8.0
Pros: Hotel was in a great location and staff were very polite.
Cons: This hotel was more expensive than other hotels I was interested in; however, I booked this hotel due to it having a swim up bar. Although they did have a swim up bar it was not open the two nights I was there. Will not be staying here on my next trip.
Excellent 10.0
Pros: The hotel was beyond beautiful. You immediately feel like you¿re in paradise when you walk in.
Cons: I loved everything about this hotel.
Excellent 10.0
Beautiful view & wonderful location!
Excellent 8.0
Pros: The location and Williams customer service.
Cons: The air conditioning sensor. Very hot during bedtime.
Excellent 10.0
Pros: The staff from the bell men to front desk and the breakfast servers to the beach lunch areas. All were perfect in making sure service was excellent
Excellent 10.0
Just minutes away from a lot of places. Uber was cheap to use! Clean hotel, staff was great! I would definitely book with Royal again my next vacation back to San Juan!
Good 6.0
Nice place but for the amount you spend you don’t get a lot. Plus we had no fridge no breakfast. Housekeeping doesn’t clean your room.
Mediocre 2.0
Pros: The view of the ocean was amazing from the room. Most staff members were great upon check in.
Cons: YES! Theft, staff responding (it¿s either you or them, as in they¿d have to pick who to kick out basically making us feel like nothing) very unprofessional!! The worst part was we stayed all over the island and the most expensive fanciest was the
Excellent 10.0
Pros: Beautiful hotel and manicured landscape
Mediocre 2.8
My son had an activity at the hotel, he suffered an accident in the hotel facilities with a moldy screw that caused a cut and the treatment in that situation was fatal
Excellent 10.0
Pros: The view was perfect, The pool was great and the staff are super nice.
Poor 1.0
Pros: Nothing
Cons: Rude front desk manager-hidden fees-disgusting room-check the Google reviews-which include pictures for stained sheets-stained carpet-hair on the bed and in the tub & more!
Good 7.0
Pros: The bar, being on the beach. COVID regulations
Cons: The staff was terrible rude as ever, especially the one who checked me in. She was a complete cuss word. Not enough towels to begin with, took awhile to receive more towels
Okay 4.0
Pros: The pool area
Cons: The women working at the front desk were rude when I checked out I realized my credit and was charge an extra $1,500 and I called the hotel to report it they stated rudely it was a error, the woman hung up on me a couple times.
Okay 5.0
Pros: The shower is amazing
Cons: Service at the ocean breeze was HORRIBLE. Food was subpar and so expensive.
Excellent 10.0
Pros: I enjoyed my stay, loved the beach, pool, room and location. I would recommend the facility to others and would use visit them in the future.
Mediocre 2.0
Pros: The location
Cons: They do not clean. Common areas where not properly sanitized. Staff did not communicate what is available. Restaurants need reservations and staff did not communicate that. Unable to get a hold of anyone when you call the front desk.
Mediocre 3.0
Pros: location and beach/pool
Cons: service, ease of use, hidden fees
Excellent 8.0
Pros: Bed was very comfortable,room was dated and many broken things when asked to switch they charged more money
Excellent 9.7
Cons: Excellent hotel but very expensive.
Excellent 10.0
Cons: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.
Excellent 10.0
Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Good 6.2
Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful
Cons: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Excellent 8.2
Pros: The staff, the view
Cons: Sliding door to balcony was hard to open and close.
Excellent 10.0
Pros: What's not there to like?
Cons: There's nothing there not to like!
Excellent 9.7
Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.
Cons: It's not inexpensive, but still a good value.
Good 6.2
Pros: The staff was friendly
Cons: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Good 6.3
Pros: location to beach and pool
Cons: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Mediocre 3.3
Pros: Liked the pool and beach.
Cons: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
Royal Sonesta San Juan - Carolina
Rated #5
8.4
Excellent 8.4
Based on 773 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
6.5
Location
8.9
Overall 8.3 Excellent
Based on 1,740 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
6.5
Location
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
10.0
Facilities
9.3
Food
6.5
Location
9.3
Cleanliness
8.5
Comfort
8.6
Location
9.0
Services
8.5
Staff
8.6
Cleanliness
6.0
Comfort
6.0
Facilities
2.0
Location
6.0
Overall
6.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.8
Location
8.5
Overall
8.7
Cleanliness
8.8
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.5
Comfort
8.4
Facilities
9.3
Location
8.8
Overall
7.5
Cleanliness
8.5
Comfort
8.7
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.5
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.7

Excellent 8.0
Pros: I love the location and the friendly staff. Everyone was so welcoming and nice
Cons: there is a 50.00 damage deposit per night, that is not included in your total stay amount. I wish it was included or mentioned
Excellent 10.0
Pros: Very clean, nice size room
Cons: Booked on bookings.com and was charged more than what was stated
Excellent 10.0
Pros: everything
Cons: nothing
Excellent 9.0
Pros: Breakfast served till 10am wonderful; pool open till 10pm and had no problem doing late check out at 1:30pm…. Would definitely come back!!
Excellent 9.0
Pros: Excellent breakfast
Cons: N/a
Excellent 10.0
Pros: Excellent staff and wonderful customer service
Cons: N/A
Excellent 10.0
Pros: They offer a very good breakfast served by a great staff
Cons: No
Excellent 8.0
Pros: Stayed here before and will be back when I see a great deal.
Cons: Not really
Excellent 9.0
Pros: It is a beautiful hotel/atrium area. The pool is a very good size with great amenities. The room set up with the separate bedroom (suite style) was also great for allowing living while not disturbing someone sleeping. Husband loved the onsite casino!
Cons: The breakfast buffet was substantial and most people could find something they could eat. The scrambled eggs tended to be overdone but its difficult to keep buffet foods warm without overcooking or drying out. Bacon only available in bits for omelets.
Excellent 10.0
Pros: Great location. The beach is 2 blocks away, the breakfast was amazing. So many hot items to choose from. Their made to order omelettes were delicious. The pool was beautiful if you didn¿t want to venture to the ocean. We loved our stay!
Excellent 10.0
Pros: Comfort rooms Breakfast Buffett The staff was very friendly
Cons: Actually it there was nothing that I disliked
Mediocre 2.0
Pros: Pretty much nothing
Cons: Pretty much everything
Excellent 9.0
Pros: Great location, wonderful free breakfast, excellent staff, great pool area
Poor 1.0
Pros: The pool is decent
Cons: Don't stay here! Mold.Shabbey. Over-priced,over-rated hotel.Needs repairs everywhere, near a loud and not pretty beach u have to cross city streets to get to. Staff didn't care TV was broken 2 nights. Mgr shown pics of mold thinks a free Coke will make ok
Excellent 10.0
Pros: The location the staff and the amenities
Cons: Our room water wouldn¿t go down in bathroom . I got there late and reported it to the staff available I don¿t want to mention names but nothing was done so I didn¿t bother asking again. Other then that everything was great!
Okay 5.6
There’s no argument that you got what was needed. They made sure that the bare minimum is available. The last straw was when the swimming pool entrance guard made my elderly sister walk around to a 2nd entrance door when she was standing in front of the other. There’s many dangerously slippery places I.e. a ramp to the hot tub, the bath tubs in the rooms, the valet area, the breakfast area. While we appreciated the breakfasts very much. Security person Viviana was patient and kind after a fall in the bathroom. Thank you for that.
Poor 1.0
Pros: Nothing
Poor 1.0
Pros: The amenities
Cons: The location and staff
Excellent 10.0
Pros: Spacious 3 room suite with Microwave, coffee station and mini refrigerator, large waterfall Pool with a jacuzzi, breakfast options, night receptions, Casino with live music Entertainment.
Cons: Would of love 2 queen size beds instead of double beds, more dining options
Excellent 10.0
Pros: Very nice
Cons: No
Good 7.0
Pros: The Breakfast and Managers Special is EXCELLENT.
Cons: Our room was infested with ants. The Management was kind enough to offer another room and remove the resort fee.
Good 7.0
Pros: Breakfast and free cocktails
Cons: Pop machine not working on sixth floor and TV in bedroom not very clear.
Mediocre 3.0
Pros: Location
Cons: Rooms has Roaches, housekeeping is not available although the customers are advised housekeeping is offered every other day. Rooms need updating and has poor toilet plumbing
Good 6.0
Pros: Good location
Cons: Paid extra for a room on a high floor and was given a room on the second floor directly across from the elevator, no refund of price difference. Our room was very basic, no lamps or lights by the beds. Way overpriced for what you got.
Excellent 10.0
I had a great time with friends
Okay 4.0
Pros: I didn't like much about this hotel. Accommodations were not met at all. You guys know because of Covid-19 things were not granted. No in room service nor was the free happy hour available. Had I known that I would have chosen another hotel to stay.
Cons: Room not cleaned for my whole hotel stay. Kept having to go downstairs and stand in a long line to have my key card re done . Just awful.
Mediocre 3.0
Pros: The pool was nice
Cons: Staff was not helpful and was not very friendly, the room had multiple broken things (2 lamps, showerhead, bath faucet, drain wouldn¿t work) and they falsely advertised the amenities that they had on the website &no longer offered when we got to the ho
Okay 5.0
Pros: The pool area was great. The lobby area is really nice as well.
Cons: It could use some updating.
Excellent 10.0
The absolute BEST! The staff was amazing! The guard by the pool was the sweetest and the team in the store of the hotel were so nice! Can’t wait to go back
Poor 1.0
Pros: The staff was courteous and tried to help
Cons: The hotel wasn¿t very clean in the room, lots of hair in the bathroom, did not change your linens know your towels on any of the days and I stayed there for four nights. They advertise a restaurant on location, however it was closed. And they didn¿t
Good 6.0
Pros: Location
Cons: parking charge, I think they should not charge the guest
Good 6.0
Pros: Location
Cons: Pool
Good 6.0
Pros: Plenty of hand sanitizer in all areas and casino had dissecting bottles and and had paper towels for customers to clean the machines. Before you used them. Would go again.
Cons: We were not able to connect to WiFi and problems with TV channels. They were nice enough to discount our parking.
Okay 5.0
Pros: was close to everything
Cons: Did not mention the steak house was closed or the casino or the pool
Good 7.0
Pros: Location
Cons: Yes I decided to choose thus hotel because offer entertainment, never offer information that hotel was under construction
Excellent 10.0
Cons: Excellent and good
Okay 5.0
Pros: location
Cons: it shows its age, not very clean.
Excellent 10.0
Pros: Awesome breakfast super staff close to beach
Good 7.0
Pros: Free breakfast and walking distance to what we needed. Spaciest suite was great as well.
Cons: Still trying to hash out mystery charges from the hotel to my cc on file. Not a pleasant view from our room, hotel was under A LOT of renovations, but still had to pay resort fee. When the hotel is done, I definitely recommend it.
Good 7.0
Pros: Location and atmosphere
Cons: Room conditions , currently under remodelation.
Mediocre 2.0
Cons: Construction breakfast
Excellent 9.4
Pros: Clean comfy and friendly
Cons: I can't think of anything I like it
Excellent 8.2
Pros: The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons: There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.
Excellent 10.0
Pros: Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons: The only thing I didn't like is the parking fees ..
Excellent 10.0
Pros: This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons: The breakfast and the free happy hour made the trip!
Okay 4.5
Pros: I guess the Outback at this location was a plus.
Cons: Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Excellent 8.8
Pros: Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.
Cons: The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
Okay 4.8
Pros: The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.
Cons: Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Excellent 10.0
Pros: Pool
Embassy Suites by Hilton San Juan Hotel & Casino - Carolina
Rated #6
8.3
Excellent 8.3
Based on 1,740 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
9.3
Location
8.9
Overall
9.1
Overall 8.3 Excellent
Based on 1,417 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.3
Location
8.9
Overall
9.1
Cleanliness
8.5
Comfort
8.5
Facilities
9.5
Location
8.5
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Location
8.8
Services
8.5
Staff
8.6
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.2
Facilities
9.2
Location
8.4
Overall
9.0
Cleanliness
8.7
Comfort
8.8
Location
9.0
Services
8.7
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Facilities
9.0
Location
8.8
Overall
9.0
Cleanliness
8.8
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.5

Good 6.0
Pros: Nice pool and direct access to the beach.
Cons: Outdated room. Feel like I was staying at a hotel rather than a resort. Their furniture, carpet need an upgrade.
Okay 4.0
Pros: I liked the lobby and the beach with hammocks and the staff was friendly and helpful
Cons: This place is way overpriced for what it is-rundown looking in the rooms and outside areas-small pool. Loud airplanes all night.
Excellent 10.0
Pros: that it was right on the beach and you really didn’t need to leave the hotel because everything was there!
Cons: NA
Mediocre 3.0
Pros: Beachfront location were best.
Cons: Pool chairs were filled with Bird waste for the 3 days of my stayed. No where to sit without having to clean the chair yourself. Staff who served your food in the bar area and outside sitting were not friendly at all. One morning at breakfast we ask for coffee and water. He brought out a Latte in a small cup upselling what we did not ask for charging $3 for 1 cup of 6oz of coffee. We were not asked to see if we want it another and never got the water that we ask for throughout breakfast. On the second day also at breakfast we were pour a cup of coffee and never saw the waiter again after that. We arrived late at 11pm to hotel from out of state. We were given a room#906 the room smell so BAD as we walk through the door.; The bed covering were stain; Carpet were not vacuum; Sofa were smelly and badly stain that you're afraid to sit on it. When we ask to change room. We were told that she had to get her supervisor to inspected first before any action can be taken. We wait it 30mins with no updated on when or what they were going to do. I have stayed at Courtyard Marriott on all my travel because the franchise are popular for upscale standard and cleanliness. I will contact corporate office also to verse them how this property is such a disappointment and my opinion of Courtyard Marriott are no longer the same. I would not recommend anyone to this location or book with Book.com again.
Excellent 9.0
Pros: The staff was very professional and helpful. Very friendly. The beach was amazing. It was one of the most beautiful beaches we have been to. Clean, big waves, and not crowded. A beautiful way to start your day, to walk on the beach in the morning
Cons: The lunch menu was very limited. We had lunch twice and the food was not good at all. One breakfast we had on Sunday morning we both ordered eggs Benedict and the eggs were hard boiled-not poached. In contrast, we had dinner there one night and the food was really delicious. It was outstanding
Excellent 8.0
Pros: beach
Okay 5.0
Pros: The beach is nice
Cons: The pool was a lot smaller than I thought it would be and really crowded
Good 7.0
Pros: The staff was helpful and friendly. The beach was nice and the umbrellas were extra large.
Cons: The location at the end of the runway. It was really loud every time a plane took off, even with the double doors. The buffet breakfast was a let-down. The eggs and pastries were terrible and bacon was greasy. The fruit cups were excellent, however.
Good 6.0
Pros: Beach & Pool
Cons: Its a little far from any stores or restaraunts, have to uber everywhere
Okay 5.0
Pros: I love the location of this hotel. It¿s set on a perfect part of the beach and a short ride to the airport.
Cons: I feel like the cost of my stay was not reflected in the room. Lots of small things: the bed was very uncomfortable, the pillows were thin, the TV I had kept disconnecting and interrupting my viewing.
Excellent 9.0
Pros: Beautiful beach and convenient location close to the airport. The room was a little dark but the bed was very comfortable. The staff were helpful without being overbearing.
Cons: On-site food choices were not very exciting but there are some local restaurants a ten minute walk away
Okay 5.0
Pros: the view
Cons: the rooms felt like a hampton or days inn and not courtyard. bathroom sink had brown stuff oozing out. shower was clogged. all pillowcases were dingy and towels.
Excellent 10.0
Loved the location. The staff was very friendly and helpful!!
Excellent 10.0
Pros: Best hotel experience in Puerto Rico! The staff is extremely accommodating and they pay attention to detail. The beach is gorgeous and the pool is a great time. Beach chairs and umbrellas included. Make sure to try the cheddar croquettes at the restaurant
Cons: Just make sure at night on the beach to use the hotels complimentary bug spray to keep away the "no see-ums" they are ankle biters.
Okay 4.0
Pros: The beach that the resort was on was very nice and well maintained.
Cons: The proximity to the airport was undesirable as the roar of the engines of the planes as they took off could be heard and was quite loud. Additionally, the carpeting in the rooms was a bit of a turn off due to the high humidity in the Caribbean.
Good 7.0
Pros: The staff was very helpful and nice.
Cons: The pool was very small. They should have an adult only pool.
Excellent 10.0
Pros: Location and beach access
Cons: restaurant service should improve takes too long, i was waitng on a table more than 30mins just so they can offer me water and give me a menu.
Poor 1.0
Pros: The view was great.
Cons: Customer service was horrible, did get the room I paid for and when I brought up my concerns I was told to check out there is not other rooms available.
Excellent 10.0
Pros: Staff was great and very helpful.
Cons: Not have such a rude bartender “”CARLOS” Douche bag and unprofessional
Excellent 8.0
Pros: Staff was very hospitable. Beach was really easily accessible. Beach staff were great. Walking distance to great shops and food.
Cons: Took a very very long time to get drinks outside at the bar. Hotel room doorknobs were gross some other minor cleanliness issues. Some people were allowed to order drinks at the bar some weren¿t. Pool had a lot of bugs etc floating in it.
Poor 1.0
Pros: I dislike to give so low ratings but honestly this hotel did not meet any of my expectations especially for the star level and amount of money they charged me for two rooms.
Cons: Unfortunately I did not like how expensive their food was, how dirty the rooms were left even after tipping housekeeping, how their icecream machine was broke the entire week, how dirty the pool was, all of their rules regarding where to find pool towels
Excellent 10.0
Pros: location
Cons: parking
Good 6.0
Pros: Beautiful ans very clean. Comfy bed.
Cons: Bar staff not to friendly. The way he talk to us was not very courteous.
Excellent 10.0
Pros: The food
Excellent 8.0
Pros: the area
Cons: loud
Excellent 10.0
Pros: Everything was amazing especially the beach right behind the hotel
Cons: Nothing
Okay 4.8
The price on the site is not what you pay. There’s 18% resort fees added. It’s not really discounted at all. Read the fine print.
Excellent 10.0
This resort was perfect for a quick getaway! No complaints at all.
Excellent 10.0
Pros: Great beach front hotel
Excellent 10.0
Pros: Beachfront! Amazing place, friendly staff!
Okay 5.0
Pros: The beach was gorgeous.and to have the pool available too
Cons: The staff was rude unless u spoke spanish. There were a few nice ones. They have no tominimal options for food unless u want to pay ridiculos prices from their restaurant or the joke of a snack room.they refused to give ice unleas u bought beers or drinks
Excellent 8.8
Pros: The staff was so friendly and helpful. They were also very accommodating. The rooms were clean. We received a free drink voucher and a $5 voucher for the casino.
Cons: The location is not the best. It is isolated from other hotels, there were a few restaurants to choose from, you can hear the planes taking off from all parts of the hotel. The surrounding buildings are unpleasant to look at.
Excellent 10.0
Pros: Nos encantó la piscina el cuarto el servicio fue excelente
Poor 1.0
Pros: Nothing. Want my money back.
Cons: Resort fee that wasn't listed in the price.
Poor 1.0
Pros: The hotel was nice very over priced
Cons: I was infested with no see um bites while there were warnings about staying off the beach or using bug spray I elected to use only the pool but was still bitten with over 50 to 100 bites I was miserable and in severe pain from these bites.
Good 7.0
Pros: Our room was amazing! We had booked an ocean-view room for the night after our cruise ended before catching our flight the next day. We ended up being upgraded to a Junior Suite with an amazing view. We loved spending our day relaxing on the beach!
Cons: We had to check out at 1:00 am to catch a very early flight back. Knowing we would miss our complimentary breakfast, the staff member checking us in offered us a boxed meal to be ready when we checked out. It ended up not being ready and we had to leave.
Excellent 9.1
Pros: The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.
Cons: Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.
Excellent 8.0
Pros: Room was alright
Excellent 10.0
Pros: The beach area and nightlife
Cons: N/a
Mediocre 3.0
Pros: Noon checkout
Cons: Overpriced drinks, food. 99% of staff were complete snobs as well as the guests. A/c and Fridge only runs for 2hrs before you have to turn it back on. Hot at night unless you wanted to get up every 2hrs and a shoe box sized fridge. Nothing really close..
Excellent 9.4
Pros: Restaurants on the beach had great views and delicious food. Hotel was very clean.
Cons: You get charged for every little thing.
Good 6.0
Pros: The hotel location was awesome and the staff was GREAT! However, the room was dirty when we checked in with urine & feces on toilet seat, chips & crumbs on floor in kitchen & hand prints all over the doors, fridge & walls. a/c broke last 2 nights there.
Cons: Housekeeping should be better managed to make sure when they say "room is ready for guests" it really is ready for guests.
Good 7.0
Pros: Good location and facilities, not a big Hotel, everything was easily accessible.
Cons: Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Excellent 9.3
Pros: Staff was very nice and place was beautiful restaurants were very good
Cons: We had a lot of problems with ac first night
Excellent 8.3
Pros: Beautiful hotel right on the water. Staff was very nice and accommodating.
Cons: Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
Courtyard by Marriott Isla Verde Beach Resort - Carolina
Rated #7
8.3
Excellent 8.3
Based on 1,417 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.2
Location
8.9
Services
8.0
Staff
8.3
Overall 8.2 Excellent
Based on 83 reviews
Cleanliness
8.3
Comfort
8.2
Location
8.9
Services
8.0
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Location
8.9
Services
7.7
Staff
8.4
Cleanliness
8.5
Comfort
8.0
Location
8.8
Services
7.9
Staff
8.0
Cleanliness
8.6
Comfort
8.6
Location
9.1
Services
8.9
Staff
8.2
Cleanliness
9.3
Comfort
9.6
Location
9.5
Services
8.9
Staff
9.3
Cleanliness
9.5
Comfort
8.5
Location
9.5
Services
8.5
Staff
9.0

Good 7.0
Pros: The best part of this property was the proximity to the beach.
Cons: The property was very close to the airport so there was a lot of noise. The pool was closed apparently due to covid restrictions however other hotels and resorts in the area had their pools open. The room was nice but very basic and the air conditioner never seemed to be able to cool or dehumidify the room adequately. We missed the beach gate locking one night by 5 minutes and had to walk like 2-3 blocks down alleys just to get back to the property.
Good 7.0
Pros: great view
Cons: pool was closed
Good 7.0
Pros: Location
Cons: Pool was closed for maintenance
Good 6.0
Pros: ESJ is not what it used to be, Pool closed which was unfortunate, had to pay for beach chairs and umbrellas, the least they could have done for their guests since pool was closed. Overall , host was very on point with any requests! He did his best to meet our expectations but some things are just out of ones control. we stayed in 1660, I could not wait to return to my bed!!! Also, a chair in room to relax in would have been helpful, just bc there are 2 beds, doesn't mean you want to lay in it to watch TV. Plenty of towels available in room. If you need washer/dryer you have to go downstairs to do your laundry. Pueblo (supermarket) very close, as well as a few restaurants. Uber easy to get in this area too. Great beach as well, especially when its clean !!!!! Watch your stuff though, don't leave your valuables on the beach if you want to see them again, just like any other place. The host Uben was really cool, easy to reach and talk to.
Cons: Beds were too firm for our liking, a mattress pad or topper may have made them a little more comfortable. The bedskirts appeared quite weathered and old, as well as the utensils. No dishwasher, so we had to wash all of dishes we were planning on using, just wound up buying paper products, it was easier. Microwave and stove came in handy, coffeemaker a litttle annoying until you get the hang of it , but it worked. an extra set of sheets would have been nice too,.
Good 7.0
Pros: the location was very good, The room was great and the view was perfect and the main reason for my choice of property. There are several restaurants nearby and a grocery store which was perfect to grab a few things without having to do a restaurant all the time.
Cons: Although I did have a minor complaint about access to the building. there is no handicap ramp for those who have a hard time with stairs or to wheel luggage up to the main lobby. Also the pool was under repair, despite the 8 (EIGHT) letters I got before hand saying the pool was open during the reconstruction. I don't feel I should be charged a resort tax where there wasn't anything I could use that qualified as a resort property that was actually open.
Excellent 10.0
Pros: location and facilities
Cons: pool was closed due to restoration
Esj Azul 1660 - Ocean Front & Pool - San Juan
Rated #8
8.2
Excellent 8.2
Based on 83 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.5
Location
10.0
Services
8.8
Staff
8.4
Overall 8.7 Excellent
Based on 15 reviews
Cleanliness
9.0
Comfort
8.5
Location
10.0
Services
8.8
Staff
8.4
Cleanliness
9.6
Comfort
7.1
Location
10.0
Services
9.2
Staff
7.9
Cleanliness
8.8
Comfort
9.4
Location
10.0
Services
8.4
Staff
8.9
Cleanliness
7.5
Comfort
10.0
Location
10.0
Services
10.0
Staff
7.5

Excellent 10.0
Pros: It
Cons: Security is very rude if. You ask a question they will not help you at all that was the only problem
Good 7.0
Pros: Close to beach
Cons: It needs some cleaning
Good 6.0
Pros: Ocean view
Cons: Bugs on sink area
Okay 5.0
Pros: Location, view of beach from balcony.
Cons: The first morning we woke up to water in the hall and living room. We were unaware the the air conditioning unit in the hall leaks and has buckets that were then overflowing. We continued to empty buckets until it became annoying. I contacted Beatrice via text, couldn't reach by phone, she said she had poor service. She NEVER responded but when we returned to the the condo after being gone for the day we realized someone had come in to fix the leak. We personally were not very happy that we were not notified and felt a courtesy call/text would have been nice. Not a drop of water after that so not sure what the problem was since we never heard anything after our initial contact. The place is ok but dated. Many things are old and need work. Also we were on the 12th floor and had no smoke detector in the condo. If our kids were with I probably would have not stayed there for that reason alone. Funny thing was there was an extinguisher right below where the smoke detector once was. It was just 2 of us but not alot of towels and we has to use a few for leak so we has to do laundry. Not one washcloth. Maybe our expectations are high but there were so many small things that were broke or not right that the accumulation of them all became bothersome. Simple things that are just merely being neglected.
Excellent 10.0
Pros: Gorgeous view. Great shower Very well kept Very comfortable bed.
Cons: Understanding the parking and elevator logistics can be a little confusing at first.
Excellent 10.0
Pros: Location
Cons: Fan in bedroom needs repair
Excellent 8.8
Pros: Everything was good, view fantastic!
Cons: The futon was terribly stained the the frig has rust, otherwise for 2 days, excellent value:)
Excellent 9.0
Pros: Everything was good. The location couldn't be better, and the owner was really helpful and gave lots of good information both before and during the stay. The apartment is not new, but nice and clean with partly new appliances and equipped with everything you need for a comfortable stay.
Marbella del Caribe 1208 - San Juan
Rated #9
8.7
Excellent 8.7
Based on 15 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
7.3
Location
9.0
Overall
6.9
Overall 8.0 Excellent
Based on 727 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
7.3
Location
9.0
Overall
6.9
Cleanliness
8.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
6.6
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.2
Staff
7.9
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
8.4
Facilities
7.6
Location
8.8
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
9.1
Services
8.7
Staff
8.4
Cleanliness
8.5
Comfort
8.6
Location
9.0
Services
8.6
Staff
8.2
Cleanliness
8.9
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.7
Staff
8.6

Excellent 10.0
Pros: everyone is always accommodating and it’s right by the beach
Excellent 8.0
Pros: beautiful hotel right on the beach
Cons: there is a smell in the room, maybe it was the carpet but it wasnt pleasant at all!
Excellent 8.0
Pros: terrific beach and pool area
Cons: lobby very dark and limited breakfast options
Excellent 8.0
Pros: The food wasn’t great- I wish they had more Puerto Rican food. Cana and the steak house had average food. But the beach and pool were great with easy access.
Poor 1.0
Pros: Nothing, it was a hassle w everything
Cons: Being told I couldn¿t check in until 7pm, never enough towels, pool chairs were filled by 7am, one of the women at the front desks that was just rude to everyone¿¿the list goes on
Excellent 10.0
Pros: Gorgeous hotel. Impeccably renovated. Iconic property. Fantastic live band in the evenings.
Cons: I wish they provided guests with water. Why was it near impossible to get water on the property? AC never really cooled the room properly even after contacting maintenance.
Excellent 10.0
Excellent
Excellent 10.0
Pros: The staff is excellent and very respectful. The cleaning service is excellent and accommodative. Valet excellent. The main hall is beautiful.
Cons: Food is very expensive, we ate at multiple high-end restaurants outside the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service. The rooms are outdated and need to be updated. more staff needed for phone
Excellent 10.0
Pros: The garden, pool at night it was beautiful
Cons: No free breakfast like other hotels
Mediocre 2.0
Pros: Cleanliness
Cons: Tons of things. The room was actually ocean view, the service was slow and the prices were outrageous
Excellent 10.0
Pros: The pools were fantastic and right on the beach. Lovely hotel and staff.
Cons: Microwave was on another floor, would be nice to have one on every floor at least.
Okay 5.0
Pros: The location and the cleanliness of the hotel. The hotel has beautiful grounds.
Cons: The staff were less than welcoming and inefficient. Some staff members were down right rude. At checkin I was not given any information about the hotel facilities or even how to get to my room. Never given wrist bands.
Excellent 8.0
Pros: Location on beach and multiple pools.
Cons: Breakfast coffee @ $7 and no refills.
Excellent 8.0
Pros: Beautiful hotel, gorgeous beach, wonderful staff.
Cons: The restaurants were extremely expensive. Parking was confusing in the surrounding neighborhood was a little sketchy.
Excellent 8.0
Pros: Beautifully renovated hotel 5 minutes from airport. Location within walking distance of many good restaurants. Pool and beach area is very nice. Poolside restaurant is wonderful. Coffee bar in lobby is top notch. Room very comfortable.
Cons: Lacking in customer service. Room was not ready to check in until 6 pm.
Okay 4.0
Pros: Being located on the beach.
Cons: I didn't like that service was extremely SLOW everywhere in the hotel. I didn't like that don't offer information on things to do. Housekeeping only came once during our 5 night stay. The bathroom was small.
Mediocre 2.0
Shower broken my entire trip. No one answered the phone or responded to emails when I tried to have this issue remedied. I ended up needing to use friends shower in other room. And maintenance ended up needing to come to my room 3 times in 3 days because of the shower.
Excellent 10.0
Pros: The beach was located right in back of the hotel and it was very easy to access. The population wasn't high so it wasn't too crowded. plenty room for everyone with social distance. the water was clear, the pool was filtered.
Cons: The concierge was very very slow. The front desk was even slower. Check in & Checkout process wasn't too sufficient.
Good 6.0
Pros: Pool
Cons: Swim up bar closed No concierge 2 hr room service wait Closed restaurant because they were backed up
Excellent 10.0
Pros: The view from the villa was unbelievable!!
Cons: No
Excellent 8.0
Pros: Love the location and the ground of the property
Cons: Front desk staff could be more present. Room smell was a little mildew.
Mediocre 2.0
Pros: Stayed here for 4 days 3 nights made the front aware that the phone in the room didn’t work, i expressed that to 4 different people. Constantly having to come down for everything i needed. Asking for new sheets that were dirty from first ni
Cons: I didn’t like anything except he fitness center . Disappointed never booking again
Good 6.0
Pros: The beach and dog friendliness. Staff were all so caring for the my dog
Cons: Service for getting drinks and food at beach or pool was difficult to get at times. The hotel room door was too easy for my dog to escape
Okay 5.0
Pros: proximity to the airport
Cons: while some staff were great many staff seemed unhappy to be there. could have been friendlier, more helpful.
Excellent 10.0
Pros: The beach, the pool and the lobby was amazing
Cons: The price of the alcohol could be less.
Good 7.0
Pros: The location and pool area
Cons: The check in was terrible arrived early from traveling all day couldn't check in early ok . Had to go up several times after 4 to check in room still wasn't ready. The staff would rather me and my husband sleep on the chairs in lobby.
Excellent 8.2
Cons: We didn't like the partying and the loud music
Mediocre 2.0
Pros: Nothing
Cons: Nothing
Good 6.2
Pros: The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons: Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The casino in the lobby has been removed! This use to be a huge draw and great source of entertainment. Evidently there is no plan to replace it. The non-authentic food by the pool was less than mediocre. Although there were only 50 rooms available for rental there weren't enough chairs by the main pool with the swim-up bar to accommodate the guests. What will happen when they are at full capacity? The construction dust near the second pool made it difficult to relax and breathe.
Excellent 8.0
Pros: The location was great
Cons: No microwave for guest to use
Excellent 8.5
Pros: Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager
Cons: It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Good 6.5
Pros: Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons: It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
Good 6.8
Pros: Beautiful older resort close to Resturants
Cons: Way over priced. Payed 400 total for room for one night and had to pay 50$ to use the pool and beach area. I would never stay at this hotel again.
Okay 5.6
Pros: Ballroom, Restaurant Meat Market and La picolla Fontana, Lobby music, casino A/C of the room was good
Cons: Housekeeping staff were always talking on the corridors in the floor and with there cellphones on with loud music. Curtains of the room were broken Space of bathroom is too small and uncomfortable I tried to call from the room phone to housekeeping and nobody answer it. Floor of the room was not clean after housekepping The A/C of the lobby was too warm
Fairmont El San Juan Hotel - Carolina
Rated #10
8.0
Excellent 8.0
Based on 727 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.1
Location
9.4
Services
9.1
Staff
9.4
Overall 9.0 Excellent
Based on 8 reviews
Cleanliness
9.4
Comfort
9.1
Location
9.4
Services
9.1
Staff
9.4
Cleanliness
9.6
Comfort
9.2
Location
9.6
Services
9.2
Staff
9.6
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
8.8

Excellent 8.0
Pros: The property was very spacious, clean and close to a lot of things. Great location. Laundry was very convenient. Balcony was nice. Pool and the food were good. Staff was very friendly. Beds were very comfortable. The personal parking spot was nice.
Cons: It’s a little outdated and could use some repairs and upgrades. The outlet by the dining room falls out if you’re not careful and the entire suite could also use some more outlets. There really is no ocean view unless you count looking at the corner of the beach with the use of binoculars.
Excellent 10.0
Pros: The property is in a great location near the beach and other activities. Gia the host was wonderful she was always available to communicate with regarding any questions I had before arriving. This was also a birthday trip planned for one of my friends. Once Gia knew she had a special welcome gift for all of the guests upon arrival. The decor in the apartment was so beautiful and tropical. Everything was clean and looked like a hole away from home. I would for sure book this place again.
Excellent 8.0
Pros: So close to the Ocean and clean
Cons: We had problems trying to watch T.V. You should have instructions by it!!!
Good 7.0
Pros: Great location
Cons: Met expectations
Excellent 10.0
Pros: Bed was very comfortable
Excellent 10.0
Pros: I enjoyed the space this unit had to offer. The owner is very responsive and kind! She has the place very clean and stocked with things a family would need. Please ignore the negative reviews as these people are very “high maintenance” and must think they booked the presidential suite near the White House. The location is near to the airport and you will hear the planes land and take off but my family enjoyed watching it. Plus we live in the city and that does NOT phase us one bit. It becomes mute after a while. The finishes are on the modern side and very specious. I’ve stayed at this facility about three years ago in a very old and outdated unit, so I can really appreciated Ms. Gia fixing her unit and making it available for others to utilize. The beds were very comfortable and if we needed towels we simply washed them, which I have no problem doing. I really appreciated Ms. Gia being flexible and accommodating with our family, as we have a little one who has autism. She was super amazing dealing with our situation!!! Thanks sooooo much Ms. Gia!!! We truly loved staying in your unit! PS in reference to the reviews about the view, it is partial but it’s still a gorgeous unit to admire the water and city at the same time. We heard no construction noise and amazingly nothing from nearby tenants. The staff was friendly and accommodating as well.
Cons: Nothing to say poorly! We loved it! I’m from the islands, and can say that PR is an amazing place to visit! We always enjoy our stay when we go. This one was by far very relaxing!
Excellent 10.0
Pros: Everyone was very accommodating. Drove a suburban that did not fit in parking assigned to apartment so they assigned me a reserved spot just for me outside of building by back entrance.
Cons: Had breakfast at the restaurant there and paid $16.00 per person for eggs that were so cold you could tell they had probably been cooked the night before and stored overnight in refrigerator. And this was at 6a.m. when they open. Never again!!
Esj Towers - Ocean View / 2 Bds Apt - San Juan
Rated #11
9.0
Excellent 9.0
Based on 8 reviews
Details
Reviews

Cleanliness
9.4
Comfort
8.9
Facilities
8.3
Location
8.5
Overall
8.6
Overall 8.6 Excellent
Based on 11 reviews
Cleanliness
9.4
Comfort
8.9
Facilities
8.3
Location
8.5
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.5
Comfort
9.0
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.0
Comfort
6.0
Facilities
4.0
Location
2.0
Overall
4.0

Excellent 10.0
Pros: Spa. And service
Cons: The beach cafeteria takes too long and always gets the order wrong
Okay 4.8
Pros: Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.
Cons: This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.
Good 7.6
Pros: Friendly staff.
Cons: Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.
The Ritz-Carlton, San Juan - Carolina
Rated #12
8.6
Excellent 8.6
Based on 11 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.0
Location
8.4
Services
7.6
Staff
8.9
Overall 7.7 Good
Based on 442 reviews
Cleanliness
8.1
Comfort
8.0
Location
8.4
Services
7.6
Staff
8.9
Cleanliness
8.1
Comfort
8.1
Location
8.5
Services
7.8
Staff
9.0
Cleanliness
8.2
Comfort
8.1
Location
8.4
Services
7.8
Staff
8.9
Cleanliness
7.7
Comfort
8.1
Location
8.4
Services
7.4
Staff
9.0
Cleanliness
7.8
Comfort
7.7
Location
8.2
Services
7.1
Staff
8.8
Cleanliness
8.4
Comfort
8.2
Location
8.8
Services
7.6
Staff
9.0

Good 6.0
Pros: Staff were pleasant and accommodating. Located within walking distance to food etc. Excellent bakery a few minutes walk.
Cons: Water pressure in room low.
Good 6.0
Cons: bad water pressure. Needed to request amenities, no electrical outlets by bed.
Okay 4.0
Pros: Location to beach. Location to and freeways
Cons: Phone was not in working condition. The television was not working. Employee stated they would fix the remote control and never occurred. No in house phone ir tv for all 7 days. Parking was also insuficiente and very poor condition. Breakfast very poor.
Good 7.0
Pros: Location was good. Close to beach, restaurants, Walgreens. Had hot breakfast. Due to Covid, you had to order breakfast at the lobby and the staff prepared it. You can have breakfast in your room. Staff were very helpful and courteous.
Cons: Very old building with only 12 rooms. Door locks are not secured. Too close to the nearby building.
Okay 5.0
Pros: The front desk clerk was friendly and helpful. The bed was clean and comfortable.
Cons: There were old mattresses at the end of the hallway on my floor. An eyesore for sure. My TV was tinted black and hard to see even after adjusting the color. It’s right next to the highway and noisy.
Mediocre 2.0
Pros: The only good thing was the breakfast
Cons: The location is horrible! You will NOT get ANY sleep here because your right next to the highway! What I paid for the night was more of a hotel price but this place is NOWHERE near that! They should most definitely drop down their prices BIG TIME!¡!!
Villa Verde Inn - Carolina
Rated #13
7.7
Good 7.7
Based on 442 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.1
Facilities
6.9
Location
8.8
Overall
7.2
Overall 7.5 Good
Based on 1,473 reviews
Cleanliness
8.1
Comfort
8.1
Facilities
6.9
Location
8.8
Overall
7.2
Cleanliness
6.5
Comfort
5.7
Facilities
5.7
Location
8.0
Overall
5.7
Cleanliness
8.0
Comfort
6.6
Facilities
7.3
Location
9.3
Overall
7.3
Cleanliness
8.2
Comfort
8.1
Location
8.7
Services
7.7
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
7.2
Location
9.2
Overall
8.4
Cleanliness
7.3
Comfort
6.9
Facilities
7.2
Location
8.1
Overall
7.0
Cleanliness
8.1
Comfort
8.0
Location
8.9
Overall
10.0
Services
7.3
Cleanliness
8.1
Comfort
8.2
Facilities
5.3
Location
9.0
Overall
7.3
Cleanliness
8.1
Comfort
8.2
Facilities
7.8
Location
8.8
Overall
7.6
Cleanliness
8.0
Comfort
7.8
Location
8.8
Services
7.5
Staff
8.2

Excellent 10.0
Pros: I liked the convenience from the airport and check-in/check-out time flexibility.
Cons: The shower didn’t get very hot.
Excellent 9.0
Pros: It was a nice stay for all especially when u got to get up early or late flight convent.
Cons: the empty abandoned walk to the terminal they should make sure there is no homeless folks there it’s scary. But the homeless lady seem ok she had a dog. I was scared would run up on us while we where walking but didn’t.
Excellent 9.0
Pros: I could sleep more hours.
Excellent 9.0
Pros: convenience for early morning flight
Cons: rooms are dated
Good 7.0
Pros: i like that it’s located at the airport
Cons: the cost does not match up
Excellent 8.0
Pros: convenient
Cons: small
Excellent 8.0
Pros: late check in
Cons: a lot of noise coming from next door while trying to sleep
Poor 1.0
Pros: It is located in the airport. That¿s it.
Cons: The staff couldn¿t care less about my stay, I was provided an incorrect check in time that the hotel still hasn¿t admitted to, the room was much smaller than expected, they provided exactly one caffeinated coffee pod for two guests, loose floor tile
Okay 4.0
Check-in can get delayed well beyond 4 PM. The rooms are average.
Excellent 8.0
Worst meal of my life and excruciatingly slow service. Very nice front desk people. Room clean but pretty rustic
Excellent 9.6
We arrived in San Juan late and wanted a clean, comfortable place to stay with a hot shower. We found that here. The staff were great. It was easy to find. The general manager Jose Franco was anxious to make sure all of our questions were answered. Breakfast was all you could ask for ( including cappuccino and omelets to order). Would definitely stay again.
Excellent 8.0
You pay for convenience. Small room and bath. Very good hot breakfast. Avoid their Campo Verdi restaurant - mediocre food and very unattentive staff. Be prepared it is a 10 minute walk to the chechk in area. Hotel is located in the abandoned terminal.
Good 7.0
Pros: Location
Cons: Service at restaurant was really slow.
Excellent 9.2
This is perfect hotel if you arrive to San Juan on a very late flight.
Excellent 10.0
Pros: Located in the airport- airlines check in 5 minute walk - breakfast made for you with additional choices- staff printed boarding passes for an overnight lay over in San Juan Puerto Rico this is the hotel!
Cons: No!
Mediocre 3.0
Cons: Everything
Excellent 10.0
Pros: Location. Clean. Staff. All amazing
Cons: Restaurant is expensive and the food was super salty.
Excellent 10.0
Pros: The staff is amazing!!
Cons: Good experience
Okay 5.0
Pros: Nice room upon arrival.
Cons: Room didn't get cleaned not restocked on towels and soap, especially with COVID-19 no soap to wash hands is horrible. No access to anything the restaurant they provide is limited and once closed you have nothing. No shuttles or anything
Excellent 9.0
Pros: Convenient to be right in the airport. It also had a restaurant which was convenient.
Poor 1.0
Cons: First thing the TV control, TV not working,there was no toilet paper, loud music all night long, the breakfast was not complete,
Poor 1.0
Pros: Location
Cons: Staff. We came @ 2AM and we were placed in a connected room. The other room had 2 babies that started to cry around 3 am with no sound insulation. Nothing is wrong with a baby crying. However hotel staff must take noise into consideration.
Excellent 10.0
Pros: So convenient to get to the main gate. We were nervous about having a 5 am flight with the current curfew (12 am-5am) in Puerto Rico. We didn't know if we would get a cab or Uber easily. This hotel gave us peace of mind about getting to our flight on time
Excellent 10.0
Pros: Location
Excellent 8.0
Pros: Just a short walk from luggage carousel
Cons: A bit noisy
Mediocre 2.0
Pros: I found a strand of black hair on the inner sheet. Mine is short and blonde. That grossed me out. It means that the sheets were not changed. In this climate of Covid 19 that is unacceptable. I'm not a happy camper.
Cons: I paid ---- for that room not --- at Motel 8. Very disappointed.
Okay 5.0
Pros: Our room was relatively clean. However the best part was the bartender/waitress  at the on site restaurant. She was very pleasant
Cons: Small rooms. No choices in food. Did not offer much for families
Poor 1.0
Pros: The location is convenient.
Cons: The shower there is bad. Basically you will have to wait for about 20 minute to let the system run hot water out. I didn't figure out that trick when I took a shower first. I had a cold shower. And, the room is pretty cold which we were unable to control
Excellent 9.0
Pros: updated furniture, bedding, bathroom. all extremely clean. staff did a terrific job ensuring safety protocols were followed. excellent communication through the booking service and late check in. Very good breakfast sandwich and oatmeal in the morning
Cons: bathroom has a lovely new shower however the glass wall doesn't go far enough to enclose the space and keep water in the drain area so, water escapes to floor.
Excellent 10.0
Pros: Quick check in
Good 6.0
Pros: convenience of just walking across to the airline terminal.
Cons: I stayed in the past and it was much more luxurious, not to mention spacious. This time I felt like I was staying in a dorm room. the room was very small, no microwave, no refrigerator, shower/tub very small. I was very disappointed.
Good 7.0
Pros: easy access to my flight no hassles.
Cons: Under construction.
Good 6.0
Pros: Location
Cons: Breakfast employees could be welcoming not grumpy kind of people. Breakfast was poor. No eggs, burned bacon and some very thin mini pancakes (some of them darkened)
Excellent 9.0
Pros: In airport!
Good 7.4
Pros: location
Cons: noise
Excellent 9.4
Pros: Breakfast, cleanliness and personnel.
Cons: The Rate!
Okay 4.8
Pros: The Bar on the 2nd floor
Cons: Leaking toilet and BED BUGS.
Excellent 8.0
Pros: it is clean, comfortable and has easy access to the terminals
Cons: we were on the restaurant floor, it was loud.
Okay 4.0
Cons: I didn't like that I paid $89 for my stay on kayak and then when I checked in they made me pay $122 to stay their one night.
Mediocre 3.1
Pros: Dingy, moldy, and expensive. Oh, and it makes you feel like you're being punished for something.
Cons: Room carpets that make you want to keep your shoes on, smell of mold, and sense if despair.
Mediocre 3.7
Pros: It was inside the airport. The breakfast was pretty good.
Cons: The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.
Excellent 9.4
Pros: The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that.
Cons: The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.
Okay 4.0
Pros: There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
Excellent 8.5
Pros: The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
Excellent 10.0
Pros: Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
Excellent 9.4
Pros: Location
Cons: Advertised two hot tubs but they only had one.
Good 6.0
Pros: Clean room Not well maintained hotel Too expensive for what they offer
Excellent 8.0
Pros: Well lit hallways, felt safe. Convenient for late/early flights.
Cons: Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
Excellent 8.0
Pros: Very convenient.
Cons: A little pricey.
Excellent 10.0
Pros: Great staff, clean room, hot tubs, fitness room, etc, very convenient
Cons: Nothing to complain about
Good 6.8
Pros: I liked how it was close to check in
Cons: Small bathrooms. Little hard to find the entrance
San Juan Airport Hotel - San Juan
Rated #14
7.5
Good 7.5
Based on 1,473 reviews
Details
Reviews

Cleanliness
6.2
Comfort
6.1
Facilities
6.1
Location
8.0
Overall
6.5
Overall 5.7 Okay
Based on 2,448 reviews
Cleanliness
6.2
Comfort
6.1
Facilities
6.1
Location
8.0
Overall
6.5
Cleanliness
6.8
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
6.4
Cleanliness
6.3
Comfort
6.2
Location
8.0
Services
5.9
Staff
7.5
Cleanliness
5.0
Comfort
5.5
Facilities
5.0
Location
7.5
Overall
6.0
Cleanliness
7.5
Comfort
8.5
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
6.1
Comfort
6.0
Location
8.0
Overall
10.0
Services
5.6
Cleanliness
5.9
Comfort
5.9
Facilities
5.0
Location
8.0
Overall
6.0
Cleanliness
6.3
Comfort
6.1
Facilities
4.6
Location
8.0
Overall
5.8
Cleanliness
6.2
Comfort
6.2
Location
8.2
Services
5.9
Staff
7.5

Okay 4.0
Pros: Close to the airport
Cons: They had black mold on the ceiling they moved us to a different room still have black mold the TV only worked for 10 channels the noise of the airplanes were so loud We had issues Sleeping we went to other hotels and he didn’t hear anything we ask for money back we went to a different hotel and slept peacefully
Mediocre 2.0
Pros: good location
Cons: service and room service.
Mediocre 3.0
Pros: The only reason I would recommend this hotel is if you’re on a low budget and don’t want to spend much. The location is GREAT. The Pool is the best part about the hotel. But overall not a good hotel, not the worst but pretty close to it.
Cons: The decor is old. The hotel in general is very dated. Room is small, bathrooms are also small. Below standards of a average hotel. I personally will not stay here again.
Good 7.0
Pros: location
Cons: bathroom
Mediocre 3.0
Pros: The location of the property is super convenient. Close to everything.
Cons: the facilities are outdated and not kept to a high standard, it looks dirty and unkept.
Good 7.0
Pros: Close to everything.
Cons: Outdated and old place. TV was black and white and very old. Place needs to be updated.
Okay 4.8
In San Juan Puerto Rico, a hotel at about $100/pn is as cheap as you can get, so the condition is got to be bad. This one is. Very old room, some bad bugs, and run-down conditions. However, good location and cheap price make it a reasonable choice i
Poor 1.0
Pros: Location
Cons: It reminds me of a motel
Excellent 8.0
Pros: Very close to the beach.
Cons: In dire need of renovations.
Mediocre 3.0
Pros: location
Cons: The rooms were awful. No outlets, broken toilet seats, disgusting
Poor 1.0
Pros: Staff
Cons: It has roaches!
Poor 1.0
Pros: No towel no toilet paper no soap no toothpaste very poor service
Cons: Customer service care, room not as expected had to call the front desk twice for towels, toilet paper and soap and they took for ever to bring to the room.
Good 6.4
But is too small
Okay 4.0
The units are extremely old, the ac don't work very well, internet was a joke. Security was even a bigger joke, would not leave any valuable in the room. Room service staff where great but the mgt staff left to be desired. These units are a motel, the images they use are not accurate, to the rooms maybe the villas not the rooms. Would not visit again
Okay 4.0
The room was dirty they never changed the beds it had blood spots I asked for new ones and never got them
Excellent 10.0
Perfect hotel
Mediocre 2.0
Wow this is a joke. The hotel worth 10$ a night. It’s old, it’s stinky, it’s noisy. I would definitely don’t trust the previous reviews on it like I did. The pictures look way too good for the real place.
Good 6.0
Pros: It was clean for the most part but the bed sheets had blood stains and ciggaretes burns. A staff member told me I could park inside the garage and when I went overnight to park my car the overnight shift told me that the garage parking was only for disabled people which wasnt true, very unprofesional
Cons: Clean sheets,
Excellent 10.0
Nice location ,rooms are very clean . the staff were very nice and helpful . I will stay again and will recomended to anyone .
Excellent 10.0
Pros: Perdec for family
Cons: Very good
Okay 4.2
Pros: Good location, close to airport
Cons: The staff was not friendly, attentive or very professional. For someone like me, who travels near 100,000 miles a year, I would not recommend it.
Excellent 8.8
Pros: Price was good, location is perfect. Overall I would return.
Cons: Parking is very limited. Elevator was horrible. Vending machines are very old.
Okay 5.7
Pros: Friendly Staff comfortable bed and washing Machine was what makes the stay adequate.
Cons: The room was not that clean and the room had no wifi where we were at! But overall it was and okay stay.
Good 6.5
Pros: Staff very nice and helpful! Bed comfortable! Nice size room!
Cons: Hot water not working properly! T. V. Need movie stations!
Okay 5.7
Pros: Close to airport.
Cons: Slow check-in, check-out. Old rooms. No control for air conditioner.
Good 7.7
Pros: Location, Front Desk staff, value for money
Cons: Housekeeping, not enough towels, one day they took all of our towels and did not replace. Had to leave note to get their attention.
Coral by the Sea Hotel - San Juan
Rated #15
5.7
Okay 5.7
Based on 2,448 reviews
Details
Reviews

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