Excellent
8.0
Pros:
I love the location and the friendly staff. Everyone was so welcoming and nice
Cons:
there is a 50.00 damage deposit per night, that is not included in your total stay amount. I wish it was included or mentioned
Excellent
10.0
Pros:
Very clean, nice size room
Cons:
Booked on bookings.com and was charged more than what was stated
Excellent
10.0
Pros:
everything
Cons:
nothing
Excellent
9.0
Pros:
Breakfast served till 10am wonderful; pool open till 10pm and had no problem doing late check out at 1:30pm…. Would definitely come back!!
Excellent
9.0
Pros:
Excellent breakfast
Cons:
N/a
Excellent
10.0
Pros:
Excellent staff and wonderful customer service
Cons:
N/A
Excellent
10.0
Pros:
They offer a very good breakfast served by a great staff
Cons:
No
Excellent
8.0
Pros:
Stayed here before and will be back when I see a great deal.
Cons:
Not really
Excellent
9.0
Pros:
It is a beautiful hotel/atrium area. The pool is a very good size with great amenities. The room set up with the separate bedroom (suite style) was also great for allowing living while not disturbing someone sleeping. Husband loved the onsite casino!
Cons:
The breakfast buffet was substantial and most people could find something they could eat. The scrambled eggs tended to be overdone but its difficult to keep buffet foods warm without overcooking or drying out. Bacon only available in bits for omelets.
Excellent
10.0
Pros:
Great location. The beach is 2 blocks away, the breakfast was amazing. So many hot items to choose from. Their made to order omelettes were delicious. The pool was beautiful if you didn¿t want to venture to the ocean. We loved our stay!
Excellent
10.0
Pros:
Comfort rooms Breakfast Buffett The staff was very friendly
Cons:
Actually it there was nothing that I disliked
Mediocre
2.0
Pros:
Pretty much nothing
Cons:
Pretty much everything
Excellent
9.0
Pros:
Great location, wonderful free breakfast, excellent staff, great pool area
Poor
1.0
Pros:
The pool is decent
Cons:
Don't stay here! Mold.Shabbey. Over-priced,over-rated hotel.Needs repairs everywhere, near a loud and not pretty beach u have to cross city streets to get to. Staff didn't care TV was broken 2 nights. Mgr shown pics of mold thinks a free Coke will make ok
Excellent
10.0
Pros:
The location the staff and the amenities
Cons:
Our room water wouldn¿t go down in bathroom . I got there late and reported it to the staff available I don¿t want to mention names but nothing was done so I didn¿t bother asking again. Other then that everything was great!
Okay
5.6
There’s no argument that you got what was needed. They made sure that the bare minimum is available. The last straw was when the swimming pool entrance guard made my elderly sister walk around to a 2nd entrance door when she was standing in front of the other. There’s many dangerously slippery places I.e. a ramp to the hot tub, the bath tubs in the rooms, the valet area, the breakfast area. While we appreciated the breakfasts very much. Security person Viviana was patient and kind after a fall in the bathroom. Thank you for that.
Poor
1.0
Pros:
Nothing
Poor
1.0
Pros:
The amenities
Cons:
The location and staff
Excellent
10.0
Pros:
Spacious 3 room suite with Microwave, coffee station and mini refrigerator, large waterfall Pool with a jacuzzi, breakfast options, night receptions, Casino with live music Entertainment.
Cons:
Would of love 2 queen size beds instead of double beds, more dining options
Excellent
10.0
Pros:
Very nice
Cons:
No
Good
7.0
Pros:
The Breakfast and Managers Special is EXCELLENT.
Cons:
Our room was infested with ants. The Management was kind enough to offer another room and remove the resort fee.
Good
7.0
Pros:
Breakfast and free cocktails
Cons:
Pop machine not working on sixth floor and TV in bedroom not very clear.
Mediocre
3.0
Pros:
Location
Cons:
Rooms has Roaches, housekeeping is not available although the customers are advised housekeeping is offered every other day. Rooms need updating and has poor toilet plumbing
Good
6.0
Pros:
Good location
Cons:
Paid extra for a room on a high floor and was given a room on the second floor directly across from the elevator, no refund of price difference. Our room was very basic, no lamps or lights by the beds. Way overpriced for what you got.
Excellent
10.0
I had a great time with friends
Okay
4.0
Pros:
I didn't like much about this hotel. Accommodations were not met at all. You guys know because of Covid-19 things were not granted. No in room service nor was the free happy hour available. Had I known that I would have chosen another hotel to stay.
Cons:
Room not cleaned for my whole hotel stay. Kept having to go downstairs and stand in a long line to have my key card re done . Just awful.
Mediocre
3.0
Pros:
The pool was nice
Cons:
Staff was not helpful and was not very friendly, the room had multiple broken things (2 lamps, showerhead, bath faucet, drain wouldn¿t work) and they falsely advertised the amenities that they had on the website &no longer offered when we got to the ho
Okay
5.0
Pros:
The pool area was great. The lobby area is really nice as well.
Cons:
It could use some updating.
Excellent
10.0
The absolute BEST! The staff was amazing! The guard by the pool was the sweetest and the team in the store of the hotel were so nice! Can’t wait to go back
Poor
1.0
Pros:
The staff was courteous and tried to help
Cons:
The hotel wasn¿t very clean in the room, lots of hair in the bathroom, did not change your linens know your towels on any of the days and I stayed there for four nights. They advertise a restaurant on location, however it was closed. And they didn¿t
Good
6.0
Pros:
Location
Cons:
parking charge, I think they should not charge the guest
Good
6.0
Pros:
Location
Cons:
Pool
Good
6.0
Pros:
Plenty of hand sanitizer in all areas and casino had dissecting bottles and and had paper towels for customers to clean the machines. Before you used them. Would go again.
Cons:
We were not able to connect to WiFi and problems with TV channels. They were nice enough to discount our parking.
Okay
5.0
Pros:
was close to everything
Cons:
Did not mention the steak house was closed or the casino or the pool
Good
7.0
Pros:
Location
Cons:
Yes I decided to choose thus hotel because offer entertainment, never offer information that hotel was under construction
Excellent
10.0
Cons:
Excellent and good
Okay
5.0
Pros:
location
Cons:
it shows its age, not very clean.
Excellent
10.0
Pros:
Awesome breakfast super staff close to beach
Good
7.0
Pros:
Free breakfast and walking distance to what we needed. Spaciest suite was great as well.
Cons:
Still trying to hash out mystery charges from the hotel to my cc on file. Not a pleasant view from our room, hotel was under A LOT of renovations, but still had to pay resort fee. When the hotel is done, I definitely recommend it.
Good
7.0
Pros:
Location and atmosphere
Cons:
Room conditions , currently under remodelation.
Mediocre
2.0
Cons:
Construction breakfast
Excellent
9.4
Pros:
Clean comfy and friendly
Cons:
I can't think of anything I like it
Excellent
8.2
Pros:
The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons:
There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.
Excellent
10.0
Pros:
Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons:
The only thing I didn't like is the parking fees ..
Excellent
10.0
Pros:
This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons:
The breakfast and the free happy hour made the trip!
Okay
4.5
Pros:
I guess the Outback at this location was a plus.
Cons:
Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Excellent
8.8
Pros:
Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.
Cons:
The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
Okay
4.8
Pros:
The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.
Cons:
Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Excellent
10.0
Pros:
Pool