Hotels near San Juan Isla Grande airport

Hotels near San Juan Isla Grande airport

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Isla Grande (SIG) - San Juan, Puerto Rico
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Best hotels near San Juan Isla Grande airport

Cleanliness
10.0
Comfort
9.7
Location
10.0
Services
9.6
Staff
10.0
Overall 9.7 Excellent
Based on 104 reviews
Cleanliness
10.0
Comfort
9.7
Location
10.0
Services
9.6
Staff
10.0
Cleanliness
10.0
Comfort
9.7
Location
10.0
Services
9.7
Staff
9.9
Cleanliness
9.9
Comfort
9.7
Location
10.0
Services
9.6
Staff
10.0
Cleanliness
10.0
Comfort
9.5
Location
10.0
Services
9.5
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
9.0
Services
9.5
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
9.2
Staff
10.0

Excellent 10.0
Pros: The location of Casa Sol was absolutely perfect to explore Old San Juan on foot. Eddie greeted us when we arrived, made sure were were comfortable and oriented, and gave us great tips for the city! The breakfast was amazing-- fantastic coffee, thoughtful selection and presentation, and ample food. I'm still thinking about the fruit bowl. We felt very comfortable with the Covid-related protocols Casa Sol had in place. Highly recommended!
Cons: Everything was fantastic! No complaints.
Excellent 10.0
Pros: Staff is extremely friendly and professional, rooms are amazing, great location. Couldn’t imagine a better experience!
Cons: Everything was great
Excellent 10.0
Pros: I loved the look and feel of the room. The high ceilings and art work were beautiful. The breakfast superb. I absolutely loved my stay here. My 8 year old daughter loved the place as well. Thank you for your kindness.
Cons: I loved everything about the place.
Excellent 10.0
Pros: The breakfast was amazing and so delicious!! Casa Sol Bed and Breakfast staff and owners were very welcoming and eager to help.
Excellent 9.0
Pros: the hosts were very helpful. The breakfast was great. It is a great location to explore San Juan.
Excellent 10.0
Pros: I spent four nights with my 10 years old son at this charming colonial property at the heart of old San Juan in late June. The staff are so helpful and professional. They helped us arrange for airport transportation and trips to the other side of the island. The highlight of the stay was the exceptional homemade breakfasts and the strategic location of the Bed and Breakfast 5 minutes from all major attractions (la perla, museums, forts, restaurants…). An unforgettable escape from busy US life.
Cons: It was all perfect!
Excellent 10.0
Pros: Staying at Casa Sol made us feel like we were locals living in the old town. The bed and breakfast was clean, beautiful and comfortable. Location was amazing. The complementary gourmet breakfast in the morning kick starts your day just right. Tisha and Eddie were wonderful with accommodating my special request to do something special for my friend’s bday.
Cons: No complaint at all
Casa Sol Bed and Breakfast - San Juan
Rated #1
9.7
Excellent 9.7
Based on 104 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.0
Overall 9.0 Excellent
Based on 965 reviews
Cleanliness
9.3
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.0
Cleanliness
9.6
Comfort
8.8
Facilities
9.2
Location
9.3
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.6
Overall
9.6
Cleanliness
9.3
Comfort
9.4
Location
9.5
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Facilities
9.4
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.4
Location
9.4
Overall
8.3
Services
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
8.8
Location
9.3
Overall
8.8
Cleanliness
9.4
Comfort
9.6
Facilities
9.0
Location
9.6
Overall
9.3
Cleanliness
9.4
Comfort
9.5
Location
9.6
Services
8.9
Staff
9.3

Good 7.2
We just arrived late lat night so I will gladly amend my review depending how our stay goes the next few days, but first impressions are not great. I have been trying to arrange some extra with the concierge for weeks by emails and days by phone and keep not getting an email response and on the phone being told I will get a call back and then nothing. I did finally get a call last minute but it was hard to make my requests as my partner, whom I this was a surprise for, was with me. The facilities could use some TLC, basic things like panting door frames and cleaning. The surfaces in the room are sticky with coffee spots, hair in the bathroom, and a shower head with enough mineral build up to mine. The rooms are well decorated, and check-in staff very attentive.
Good 7.0
Pros: So easy to get to from the airport. Restaurants at the hotel were good. Very nice staff. Beautiful view.
Cons: Long wait time to check in, loud DJ concert outside of our room the first night (we had to move rooms temporarily), crowded pool, no usable beach, not really all that charming or luxurious considering the price.
Excellent 8.8
Loved this hotel, staff, and location. Drinks wre great, the bed was soft, and the staff is very friendly. Two things would improve immediately...1. food at OLA is not good. Please provide healthier and tastier options. We only ate there because it was convenient, but the fried fish was inedible and the menu was extremely basic (burgers, etc.). 2. Please clean the windows and doors. There were fingerprints on all the doors and windows at all times. Maybe hire someone just for this job?
Okay 4.4
Couldn’t swim in the ocean. Extremely touristy. Disappointing. Food not great.
Excellent 10.0
Pros: expectacular view
Excellent 10.0
Pros: Clean and scent
Cons: Had 1 bad experience room service.
Excellent 10.0
Pros: Excellent service and very beautiful hotel
Excellent 10.0
Pros: Facilities like gym spa sauna and pool
Cons: You have to get out of the hotel and walk a little to get to the beach, which is shared with the concha resort.
Excellent 10.0
Pros: Superb! Close to everything. Staff super attentive!
Excellent 8.0
Pros: The view is nice, the staff is friendly, close to many restaurants.
Cons: The rooms are tiny but very expensive, not impressive at all. The hotel has many restaurants open to all so usually very crowded EVERYWHERE you go. The food is insanely overpriced, just not the best place I've been to for the amount of money they charge.
Excellent 10.0
Best hotel in town!
Excellent 10.0
Love this hotel! I would come back to PR just to stay here again. The service is kind and gracious and the location is beautiful. The amenities are clean and beautiful.
Excellent 10.0
Pros: Location, pools
Cons: High price for room w/semi view - still great room but many others had much better views
Excellent 10.0
Pros: Location was perfect
Cons: Housekeeping forgot to give us linen for sofa bed
Excellent 9.0
Pros: Friendly staff Cleanliness
Cons: No breakfast included in the room price
Okay 5.0
Pros: Location and rooms
Cons: Service non existent
Excellent 9.0
Pros: Excellent service. Great location and beautiful resort.
Cons: Pool area could become pretty unkempt at night. Should have staff cleaning throughout night.
Poor 1.0
Pros: Location
Cons: They kept calling me. housekeeping kept knocking on my door. On 2nd day they kept asking when I was checking out because they were not aware that I was staying an additional day. They also lost my car keys. Operations Manager never followed up with me.
Excellent 10.0
Pros: The hotel is very nice and extremely clean. The staff are very pleasant and Accommodating.
Cons: The food service in the restaurant are very slow. Food is pretty good, but lacks Puerto Rican food choices. You should definitely add Puerto Rican food items.
Okay 5.0
Pros: The pool and the food service
Cons: There was a bug found in my room. When brought to the attention of staff, they changed my room but it left me feeling uncomfortable and my anxiety was high due to fear of bed bugs.
Excellent 9.6
Great property. I enjoyed the stay just wish all rooms had a balcony
Poor 1.0
Pros: This hotel did not meet my expectations I didn¿t enjoy the stay.
Cons: This hotel has a dangerous beach entry area with limited lifeguard on staff and not roped off. We saw 3 people almost drown and saw a man actually drown and lost his life. Very traumatic to see.
Excellent 10.0
Clean, spacious, well-kept property. Nice rooms with comfortable arrangements.
Poor 1.0
Pros: Was clean
Cons: Was tiny. Picked the best room and felt like i was in jail
Okay 5.0
Pros: Pool, location
Cons: Room not available at checkin time, did not receive a final bill to verify charges
Okay 5.2
The property is beautiful but the value paid vs the value received was poor. We had to change rooms, they wanted to charge an upgrade, later the new room had manny issues, tv not working, problems with cleanliness and issues all around the property. Hopefully they fix them as we would love to return!
Okay 5.0
Pros: The hotel location, services, and staff was phenomenal. Really enjoyed the stay and the room. The balcony and view was priceless.
Cons: The hidden fees, charges, and credit card holds. When I booked, parking was available- when I arrived, there was a $30 per night mandatory valet fee. There was also a $200 per night hold on cc. Then there was hotel tarriffs, taxes, and fees of hundreds
Poor 1.0
Pros: Absolutely nothing, pool was empty, staff was horrible , they never cleaned the room, and I paid a pretty penny for a junior suit.. It wasn’t worth one dime
Cons: Everything. Place was dirty, location horrible, staff arguing with guest, keys didn’t work so we frequently had to keep going to the desk, housekeeping refused to do daily cleaning, we had to beg for linen, should I keep going?
Excellent 10.0
Cons: Housekeeping
Excellent 10.0
The hotel is quite good, without a doubt the best in San Juan. The gym and the swimming pool are very nice and spacious areas. The breakfast buffet is very good! The restaurants are quite expensive, but the good thing is that in the Condado area there is a variety of restaurants that can be reached by walking only a few minutes. Everything was immaculate and very well take care throughout the hotel. It is a super-nice place. As soon as we have the opportunity we will return, it is worth a visit to enjoy every corner. Congratulations for the great job.
Excellent 10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Excellent 10.0
I couldn't image staying anywhere else while in San Juan. The staff is AMAZING! Great food, wonderful spa, outstanding accommodations. I could go on and on. Looking forward to my next visit! When we arrived we were greeted with Champagne and our bags were quickly taken to our room. The staff will tell you that they are here for you. Normally, I would think that this is just what they have to say. No, this couldn't be further from the truth. They mean every word of it! One of the guys at valet overheard us contemplating cancelling the reservation. They quickly offered a cab and even an umbrella. The rain stopped 5 mins later but it was the level of concern that touched us. It was almost like their dinner was ruined. I truly believe that they are trained to go out of their way to please guests. It unlike any other hotel I've visited. I have referred this hotel to many of our friends and they have all enjoyed their stay. It is a short distance from everything, and if it's not, they will arrange for you to get there. VERY Satisfied! Thank you so much.
Excellent 10.0
Pros: Pool area
Cons: I couldn't stay more days
Good 7.0
Pros: The Location
Cons: The front desk staff. Rafeale was extremely rude and unprofessional. He treated me and my friend as if we didn't matter. I was extremely disappointed and it ruined my vacation experience.
Okay 5.0
Pros: Great pools & property was beautiful
Cons: Had a bad experience at Ola, the room service food was below average and when our toilet overflowed it took three calls to get it fixed
Excellent 10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent 10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent 10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Okay 4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent 10.0
Cons: Still holding money on my credit card.
Excellent 10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent 10.0
Pros: Everything was Fantastic
Excellent 10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Good 7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Good 6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Okay 5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Okay 4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Good 7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Condado Vanderbilt Hotel - San Juan
Rated #2
9.0
Excellent 9.0
Based on 965 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.5
Location
9.4
Services
9.4
Staff
9.2
Overall 9.3 Excellent
Based on 43 reviews
Cleanliness
9.4
Comfort
9.5
Location
9.4
Services
9.4
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Location
9.4
Services
10.0
Staff
10.0
Cleanliness
9.4
Comfort
9.5
Location
9.3
Services
9.4
Staff
9.0
Cleanliness
9.4
Comfort
9.4
Location
9.4
Services
9.4
Staff
9.4
Cleanliness
9.2
Comfort
9.6
Location
9.6
Services
9.2
Staff
9.2
Cleanliness
10.0
Comfort
9.5
Location
10.0
Services
9.5
Staff
9.5

Okay 4.0
Pros: It could be a really good spot nice out door area
Cons: The Bed was so loud you can’t even move in it , hot water last for about 1 minute, no internet worked while I was there, the coded door latch broke while we were there so we had to improvise a way in and on our last night the light switch broke so we couldn’t turn the lights off to go to sleep with out unscrewing the light bulbs.. if this was all fix the place would be a good place to stay .. but for now better value elsewhere.
Excellent 8.0
Pros: The space is beautiful
Cons: issues with building maintenance
Excellent 10.0
Pros: The place's well equipped, the rooms are big, well decorated and very welcoming. Everything was extremely clean, the staff is incredible, helpful, welcoming, very good people! I would recommend this place in a heartbeat to anyone that asks me where to stay in San Juan. Ps. The location its the best part! You don't even need a car to move around.
Casa Sevilla - San Juan
Rated #3
9.3
Excellent 9.3
Based on 43 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.2
Facilities
8.0
Location
9.3
Overall
8.6
Overall 8.9 Excellent
Based on 306 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.4
Comfort
9.5
Location
9.8
Services
9.5
Staff
9.2
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.3
Comfort
9.3
Location
9.4
Services
9.0
Staff
9.2
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.8
Staff
8.8
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.4
Services
8.5
Staff
9.0

Okay 4.0
Pros: The pool location was lovely. However we were not attended by any pool staff while at the pool and had to find and ask towels by ourselves.
Cons: So many things could have been better. No kettle in the room, no bedside lights, the bathroom door handle was broken. One of the towel was stained. Morning coffee was priced at 6,5 USD (more than in Manhattan!). We couldn't drink coffee in proper cups by the pool... At this price point we expected much better service and comfort!
Poor 1.0
Pros: Location was okay. Lots of surrounding restaurants and hotels.
Cons: 1) Hotel has not been cleaned in years. Carpets stink, hallways smell and rooms have old stains and dirt. 2) Staff was useless. No sense of customer service. Had no input or guidance about the area. Have zero knowledge about sanitation and the risk of disease. 3) Hotel expected us to wear fabric wristbands for the entirety of our stay because they needed to know that we were vaccinated (this is vaccination cards are for!). The bands got dirty and sweaty and wet. It's atrocious.
Excellent 9.0
Pros: The Check-In and Check-Out process went very smoothly and quickly. The staff was extremely friendly and courteous. The beachfront area of the hotel was amazing. Awesome infinity pool right on the beach! The lobby, bar/lounge, and overall décor of the hotel was beautiful. Great restaurant with scenic ocean views. The view from the King room was a floor to ceiling window. The bed was super comfortable and the furnishing details were really nice. The hotel was located near the La Concha Hotel and Casino, CVS, restaurants, and shops.
Excellent 8.0
Pros: The view is amazing. Location is great. Staff are friendly.
Cons: You can tell the place is old.
Excellent 9.7
Pros: Excellent location, perfect boutique beach hotel, hip, clean rooms. The staff is the highlight though, not bothersome but ready and interested in talking to you and have great advice on what to do for your stay.
Cons: I've got no complaints. The traffic around rush hour can be slow so be aware.
Excellent 10.0
Just left after a two night stay. The hotel is clean, comfortable and conveniently located. I thought it was terrific value for the money. Our king sized bed was really comfortable and it was great having the beach, with the hotel loungers and umbrellas provided just out front on the pretty Isla Verde beach. The roof deck pool and bar are great and we and the friends we were traveling were able to take some wine up to the pool area at dusk to relax and enjoy the great view. The hotel staff was really friendly. The hotel is also practically next door to our favorite Isla Verde restaurant El Alambique, great for a reasonably priced breakfast or dinner with high quality ingredients overlooking the beach.
Condado Ocean Club - San Juan
Rated #4
8.9
Excellent 8.9
Based on 306 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Overall 8.9 Excellent
Based on 818 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.4
Services
9.0
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
8.5
Overall
9.0
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
9.0
Staff
9.1
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
9.0
Location
9.2
Services
9.1
Staff
9.1

Good 7.0
Pros: The general manager Liz was amazing.We had a few issues upon check-in but she made it right. Their goal is 100% satisfaction.
Cons: Location for our vacation.
Good 6.0
Pros: Nearly PR Convention Center. Very quiet, perfect for work
Cons: Limited offer at Dinne. Little staff. The room a bit run down
Excellent 10.0
Pros: Breakfast was amazing and they made sure everyone had enough.
Excellent 9.0
Pros: would be good to have some room service
Excellent 10.0
Pros: Clean and Organize
Cons: Breakfasts
Excellent 10.0
Pros: Excellent facility and features
Excellent 10.0
Pros: Very friendly and professional staff,very clean room.
Cons: N/A
Excellent 10.0
Pros: Met expectations
Cons: 16$ a day per car parking fee. & that I had to go down stairs to staff and tell them I needed more towels because dialing 0 through room phone, nobody was answering.
Excellent 10.0
Pros: Location. Close to everything! Then there is a long horn and olive garden next door. Michael and Maria do a really good job!
Cons: I didn't like there wasn't any breakfast served. Overall it was good! The pool closed at 5.
Good 7.0
Pros: The cleanliness, the attention of the staff, Breakfast was good I didn’t mind eating in the room. The room was very comfortable.
Cons: Maybe more organization when it comes to serving or providing the breakfast. Also the pool is only open from 9-5 i think it should at least open earlier so everyone gets to enjoy the pool area.
Excellent 10.0
Pros: Clean and peaceful
Cons: No
Good 6.0
Pros: Staff was fantastic
Cons: Our room smelled of mildew so bad. So bad that I got sick. I now have concerns of breathing in mold and the health of my unborn child. I'll be heading to the doctor upon my return home. Not very happy about that. The pool was also completed shades over.
Excellent 10.0
Pros: Excellent hotel and service
Good 6.0
Cons: we didn't check-in until at 5.10 PM. We had to wait in the lobby. Even though we were offered drinks, but would rather got in the room on time
Excellent 9.0
Pros: Quietness
Cons: No
Excellent 10.0
Pros: Very friendly staff, professional and courteous. They accommodated my husband and my baby in a room that would fit all of our needs, they even brought a little crib for our baby.
Cons: N/A
Excellent 9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent 8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent 9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Hyatt House San Juan - San Juan
Rated #5
8.9
Excellent 8.9
Based on 818 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Location
9.7
Services
8.5
Staff
9.0
Overall 8.8 Excellent
Based on 248 reviews
Cleanliness
8.9
Comfort
8.9
Location
9.7
Services
8.5
Staff
9.0
Cleanliness
9.6
Comfort
9.4
Location
9.6
Services
9.2
Staff
9.0
Cleanliness
8.9
Comfort
8.8
Location
9.7
Services
8.6
Staff
9.0
Cleanliness
8.5
Comfort
8.9
Location
9.7
Services
8.4
Staff
9.4
Cleanliness
8.9
Comfort
9.0
Location
9.8
Services
8.1
Staff
8.9
Cleanliness
9.0
Comfort
9.4
Location
9.8
Services
8.8
Staff
9.6

Excellent 10.0
Pros: The apartment is located in the middle of Old San Juan and it was a walking distance to almost everything or a quick Uber ride for the further away places.
Cons: There was nothing I didn't like about the place!
Excellent 9.0
Pros: location and balcony
Cons: more towels for kitchen and bathroom would have been nice
Excellent 10.0
Pros: The guest house was very clean and comfortable. There was plenty of space and it was nice to have a kitchen area. I really liked the decor and it felt like a very inviting space. The location was absolutely amazing as it is right in the center of Old San Juan. The arrival instructions were clear and I had no problem checking in or out. The communication with the owners was also great. Plenty of shopping and restaurants nearby.
Excellent 10.0
Pros: The location was fantastic. Everything in Old San Juan is easily in walking distance. For everything else, Uber is very affordable.
Cons: My high recommendation for this hotel is made almost entirely on location, value and functionality. If you have any more to spend, this is entirely lacking in views. I'm the type to not spend all day in the room on vacation, but even i found it a bit basic. There is one window that is covered in a thick plastic film. You can tell if it's day or night, but that's it.
Excellent 8.0
Pros: Location is fabulous. Hosts very helpful. We had an additional person staying on Sofa bed and they organised extra bedding for him.
Cons: sofa bed was a bit uncomfortable - needed an underblanket to be comfortable.
Excellent 10.0
Pros: good location. accessible to a lot of places. clean and nice place to stay. quick response. thank you for all the suggestions.
Cons: bed is making creaking sound when you move.
Excellent 9.0
Pros: Very affordable place right in the old city, great value for money!
Excellent 9.0
Pros: 1. Location, Location, Location perfect. I used the bus as transportation and the station is close. Also food, sights and laundromat. 2. All issues/questions were quickly answered. 3. Check in/ Check out was easy. 4. Felt safe. 5. My view from balcony 6. Got to meet building owner and manager while checking out. They were nice.
Cons: 1. Large opening at bottom of my door. Which made the elevator and hall noise louder. 2. No broom in room. 3. Should probably make shower faucet easier to use.
Old San Juan Guest House - San Juan
Rated #6
8.8
Excellent 8.8
Based on 248 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Overall 8.8 Excellent
Based on 1,543 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.7
Comfort
7.5
Facilities
9.6
Food
1.5
Location
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.3
Services
9.0
Staff
9.3
Cleanliness
8.7
Comfort
8.6
Location
8.9
Overall
10.0
Services
8.5
Cleanliness
9.0
Comfort
8.8
Facilities
9.3
Location
8.9
Overall
10.0
Cleanliness
8.9
Comfort
8.7
Location
9.1
Services
8.7
Staff
8.9

Mediocre 3.0
Pros: Clean. Great bathroom. Good bed. Fine tv.
Cons: They rented our room to someone else. While we were in it. Then housekeeping came in to clean it like a check out.
Okay 5.0
Pros: Great location, friendly staff
Cons: Carpet old, outdated, room had a musty smell, mildew in the shower
Excellent 10.0
Pros: This has been one of the best hotels I have stayed in the San Juan area. Accommodations were excellent. Great breakfast and pool area. Staff super friendly. Close to distrito t-mobile, that has different restaurants, movie theater and entertainment for the young kids.
Good 7.0
Pros: Location
Cons: Someone expensive for the value.
Excellent 8.0
Pros: The location and the pool was very nice, he only needed a jacuzzi.
Cons: the bathroom need a little more cleanliness.
Excellent 8.0
Pros: The staff was very friendly and helpful
Cons: Breakfast could have been a little better the bacon wasn¿t done and the eggs was burnt
Excellent 9.6
Accommodating and friendly staff made the stay extraordinary.
Excellent 10.0
Pros: It¿s new, the staff is very friendly and they still serve breakfast.
Cons: You need transportation to the beaches or attractions.
Excellent 9.0
Pros: Amenities and breakfast.
Cons: Limited gym capacity/appointment process.
Mediocre 3.0
Pros: The waterpark at the pool my daughter loved it and the free breakfast
Cons: There¿s was no microwave in my bay view room. The view was trash there was a big tree blocking my view. When I asked if I could change it the hosts said it was unavailable I was  pissed. Receptionists  was very rude too. I won
Excellent 10.0
Pros: Everything . I¿m definitely coming back
Cons: More option on the menu. And a kids menu as well
Poor 1.0
Pros: Not much
Cons: Room was not cleaned daily, had to reuse towels, remote for tv didn¿t work, bathroom door didn¿t work.
Poor 1.0
Cons: They charge you for parking and plus the charge for some fees so the price when all they way up they should charge everything when you booked because people don¿t expect to be charge more there
Excellent 10.0
Pros: Spacious rooms and a beautiful pool area
Excellent 10.0
Pros: Cleanliness and location
Good 7.0
Pros: The location and the staff was very courteous.
Excellent 10.0
We are being here before and we like everything from this place
Excellent 9.0
Pros: Very good with hand sanitizer and Clorox wipes. Good PR coffee.
Cons: Room cleaned every 3 days. “Area” fee $16. Did not pay. Their idea of a resort fee.
Excellent 10.0
Pros: The bartender is amazing and the staff was very attentive. But the room was very clean when we got there and the whole experience fue vacanisima
Cons: Breakfast ends at 9, which makes it hard to sleep in at all hahah.
Excellent 9.0
Pros: The staff were absolutely excellent. I had a personal health emergency and they responded with care and compassion. We also like the location
Cons: Noise of the tractor trailer trucks coming and going from the marina nearby.
Excellent 9.0
Pros: The staff was very friendly and helpful.
Cons: The bathroom was not very clean and beds need to be a little bit more comfortable.
Good 6.0
Pros: Staff and location
Cons: Rooms can be better maintained.
Excellent 8.1
Good
Good 7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Excellent 9.6
Pros: This is a great hotel for a stop-over after a cruise. Right across the street you will find the Olive Garden and a steakhouse. The lobby has two computer terminals for you to print boarding-passes etc. Also there is a 24-hr commissary to purchase items that you may have left at home, or snacks/cookies/soft-drinks. The staff were also super friendly and helpful.
Good 6.0
Pros: Walking distance from Condado Beach
Good 7.0
Pros: The hotel was clean and very close to the port where we were leaving on a cruise. Check-in was easy and quick. The bed was comfortable and the room was updated and comfortable. The breakfast offered was delicious and had a good selection.
Cons: There was a large gathering in the lobby when we arrived, and then a loud party was in the ball room next door to our room. The music was horribly loud and staff did not attempt to help when I asked how late the music would play.
Okay 5.0
Pros: Food, entreteimemt, pool, bed, and bathroom size
Cons: Room service was not consistent. Hotel didn’t have any
Good 7.0
Pros: I liked its location the room is comfortable and the general good facility.
Cons: What I did not like was to order food 11:30 pm and the lady told me kitchen closed when check in inn indicated service is until 12pm. Cleaning the bathroom KY did not verify it was not 100% clean as it is supposed to improve both aspects.
Good 6.0
Pros: Good location, offers a bar with late hours and a decent pool for the family and was very clean, staff are helpful, quiet for the most part, good security
Cons: Air condition was terrible, cleaning of the room was spotty at times, and they do NOT allow uber drivers there even though taxi drivers are no where nearby, breakfast was average, no towels in the gym at times
Excellent 10.0
Pros: Very clean
Cons: Nothing
Hyatt Place San Juan/City Center - San Juan
Rated #7
8.8
Excellent 8.8
Based on 1,543 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
8.5
Location
8.9
Overall 8.3 Excellent
Based on 791 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
8.5
Location
8.9
Cleanliness
7.6
Comfort
6.5
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
9.3
Comfort
9.0
Facilities
8.8
Food
8.5
Location
8.8
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.7
Staff
8.8
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Facilities
9.2
Location
8.6
Overall
9.0
Cleanliness
8.6
Comfort
8.7
Location
8.9
Overall
4.0
Services
8.6
Cleanliness
8.5
Comfort
8.6
Facilities
9.3
Location
8.6
Overall
8.8
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.7
Staff
8.9

Excellent 10.0
Pros: Beautiful hotel! Staff was nice and helpful.
Excellent 9.0
Cons: First room had a strong mold smell then they switched us to a new floor
Excellent 10.0
Pros: Beautiful room
Cons: The small mirror
Excellent 10.0
Pros: Everything
Cons: N/A
Excellent 10.0
Pros: Central, comfortable and very clean place
Excellent 10.0
Pros: Service excellent
Cons: Kind lousy at lobby at night when conventions event
Excellent 10.0
Pros: The entire building from top to bottom and those staff inside working are absolutely divine. I loved everything!!!!!
Cons: N/A
Excellent 10.0
Pros: The staff was super informative and understanding. They made unexpected changes go smoothly.
Excellent 8.0
Pros: The area of the hotel.. The drinks at the bar in the casino¿ The food at the late night bar outside the casino..
Cons: They did not clean the room daily nor was it a microwave or refrigerator in the room!!! They also don¿t allow you to smoke on the balcony..
Excellent 9.0
Pros: I liked the security and secured access to the infinity pool.
Cons: It did not offer the free breakfast and free parking amenities.
Excellent 10.0
Amazing service
Excellent 10.0
Pros: I like everuthing in this hotel..excelent service
Cons: The price of the parking and the pool is very small
Excellent 10.0
Pros: The Infinity pool was nice and family friendly. The waiters were responsive. The restaurants had great food.
Mediocre 3.0
Pros: clean and the pool area
Cons: staff was rude especially the towel boy at the pool.
Okay 5.0
Pros: Overcrowded with children
Cons: Overcrowded with children
Excellent 10.0
Pros: Beautiful hotel
Cons: Electricity was in and Out
Mediocre 3.0
Pros: The Metropol restaurant had good food and drinks and mostly all of the staff members I spoke with were really nice and helpful. I liked the pool area and bar as well.
Cons: Room very small and basic. No fridge or microwave. We asked for extra blankets and pillows 3 separate times and didn¿t receive anything until the following day. We then upgraded to a different room and that room had bugs in bathroom! Not close to beach
Poor 1.0
Pros: Nothing was moved rooms twice due to dirty rooms dirty carpets and sheets just a horrible experience.
Poor 1.0
Cons: $150 sure charge for dog friendly non returnable. So room was an additional $200 above what we paid =$---. Not enough towels and lighting was horrible.
Okay 4.4
Very bad experience. Like the Wild West.
Good 6.0
Pros: The staff in the pool inthe food at restort.
Cons: The website say the beach is close bye but its in there is notging close you have catch a uber the get stuff
Poor 1.0
Cons: The first room that was assigned to me had bed bugs, although they switched my room nothing else was for the inconvenience. My body is filled with bites.
Okay 5.0
Pros: The staff was excellent and very helpful, especially hotel employee at the front desk, who upon request armed me with a list of restaurants outside of San Juan, and hotel employee from the pool bar, who was extra patient with the children.
Cons: The smell of marijuana was overwhelming, even at the pool area which was outside. No fridge or microwave available. They claimed there was maid service included, however, our room was not cleaned once in 3 days, and the safe was broken.
Poor 1.0
Cons: Rude pool janitors destroyed my vacation. Reception desk got no manners
Okay 5.0
Pros: I enjoyed the scenery from the hotel as well as the food.
Cons: When I arrived after they told me I would be able to check in at 3pm. The room was not ready and it was my birthday weekend which caused alot of issues due to prior arrangements. This was absolutely frustrating and unprofessional.
Good 7.0
Pros: The pool area was very nice. I felt safe in the hotel
Cons: There was no fridge in the room. I was not provided with a bed comforter up until the second to last night I was there. And nobody ever came to clean the room or the the bed. It was only once during my whole stay they did that
Okay 4.0
Pros: The Hotel is no good for The prices is dirty then change me the room too times
Cons: The staff is good
Mediocre 2.0
Pros: The pool And the bar at the pool. Drinks was to expensive.
Cons: The room size and bed size was small. Could have gotten the room cheaper if I¿ve call the hotel directly.
Okay 5.0
Pros: Only the Casino..
Cons: The prices are so high for a four days vacations.---- The hotel doesn¿t have a game room and besides that I have to pay 18.00 for a parking day.
Poor 1.0
Pros: Nothing
Cons: Do not stay here. Dirty, outdated, and 10000% not worth your time or money. The staff is unprofessional and led by an  unprofessional manaer is very rude and a LIAR. Do not trust him or this hotel SAVE YOURSELF!! Stay in Condado!!
Good 7.0
Pros: Stayed before. I really enjoyed the casino.
Cons: I was not happy that they did not have any umbrellas at the pool for shade. Received cold fries when my food arrived after an hour of waiting. Did not have enough staff at the pool bar.
Good 6.0
Pros: Pools and bar
Cons: Hidden fees parking 18 a day ¿¿¿¿¿
Good 6.0
Pros: The view
Cons: The staff trying to put me in a different room and were very nasty that I refused and demanded the room that we reserved
Mediocre 3.0
Pros: The Pool and Casino and they are really Good
Cons: last day in the Hotel Was Aufull because the neighbors 1043 are really loud ,,Music ,Screams , Noise etc that Night I cant Sleep
Poor 1.0
Pros: The room
Cons: I paid for the hotel in advance. When I got there they wanted me to swipe my card for an extra fee. They said it would be $17, but they charged me $50. Coffee was $4 a cup.
Good 6.0
Pros: The location
Cons: Size of room
Good 7.0
Pros: The location and view
Cons: There was a hair in the shower ..need to clean better
Poor 1.0
Pros: Nothing
Cons: Yes
Poor 1.0
Pros: Nothing so expensive rate per night no room service for clean the room no breakfast and the parking $18 a day
Cons: Get better service better rate per night parking at least if you stay that suppose be free here orlando florida way better hotel service and the parking is include is free
Poor 1.0
Pros: Nothing, this hotel is trash I would not advise my worst enemy stay here. Complete trash, ran down, old and staff is impolite. Would not recommend. Do yourself a favor and go somewhere else.
Cons: Everything. Location is too far off the strip, rooms were not cleaned or sanitized properly, not enough towels in room, staff terrible. hallways are dirty
Excellent 9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good 7.0
Pros: I liked the pool area
Cons: They close the pool, music, and the bar at 10:00pm is too early They need to get more entertainment, and close late
Okay 5.0
Pros: The hotel is an average 3.5 star hotel. Rental car location on site.
Cons: 1) Do not be fooled -- this hotel is not on the beach. The closest beach is public access and a 45 minute walk away. 2) There is a resort fee not disclosed on the website. 15% of daily rate each night. 3) The pool is too small for number of guests
Excellent 8.5
The area was great. Easy to get to Old San Juan or lease a vehicle at the location Avis and effectively go to El Yunque or different locales. The hotel itself was pleasant. Completely recuperated from any typhoon harm. What made our excursion was the incredibly inviting and accommodating staff. We got a few suggestions of excursions or spots to visit and all ended up being directly in. Specifically, Emmanuel who works in the Café/Coffee Shop made a special effort to ensure our stay was extraordinary. He so truly needed us to have a paramount trek and was stimulated when we revealed back that we visited a portion of his most loved spots. We'll recollect this excursion for such a significant number of reasons, the general population of Puerto Rico the most.
Good 7.0
Pros: location
Excellent 8.5
They have a very well equipped and a very spacious room with lots of choices in their well-managed restaurant. I would recommend this place to anyone. The staff were very helpful in ensuring our stay was as easy and relaxed as possible. We used the hotel as a stopover before boarding a ship. The transfer was arranged by the staff including all of our baggage. The evening entertainment was fantastic with live music and dancing. The casino was great fun with lots of different games to play. The infinity pool was amazing with great view. All in all we had a very pleasant stay.
Poor 1.0
Pros: Nothing was very upset and unsatisfied
Cons: Yes a ton please give me a call to discuss
Excellent 8.7
Very good
Okay 5.0
Pros: The location was great however it was a average hotel not 4 star.
Cons: Hotel was nice however not 4 star experiences
Excellent 10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Okay 5.0
Cons: Staff somewhat clueless. One night they told me to park in a handicapped spot when everything was full, the next night they gave me a pass for the garage. Probably lucky I wasn't fined.Room never made after I sent housekeeping away at 8:30am
Excellent 10.0
Right by the convention center. Big property, sprawling, even. Several different restaurants, a casino, a huge pool deck, tons of meeting space. Front desk and bell staff were extremely helpful and friendly. Traveling with kids, we had a room with 2 double beds. It was a pretty standard hotel room - which we knew we were getting, so no complaints there. Room had everything you need, all in good working order, well-maintained. No issues in the room. The Club offers a standard breakfast, light snacks during the day, and a very nice evening service. It's more than appetizers - you could eat plenty enough to get full. And the service in the Club was terrific. Big infinity pool, but unfortunately it overlooks a construction zone right now. Of the main restaurants, we ate at the Metro (loud, bland, not cheap), Choices (more quiet, smaller menu, but higher quality food, and a decent buffet), and the pool bar (decent apps, surprisingly). Like all the hotels that are operational in and around San Juan right now (Feb, 2018), the Sheraton has a lot of emergency workers staying there. We were told that rooms can be scarce based on that alone, understandably. This is a nice hotel. Not as luxurious as the Vanderbilt, not as charming as the El Convento, not as hip and fun as La Concha. But a good location for easy access into OSJ, and to the rest of the island as well.
Okay 5.0
Pros: Close to my work.
Cons: No refrigerator or microwave in the rooms. I requested refrigerator and was told there was a waiting list. I requested a late check our and was told no. Then later was told yes. Food and drink over priced
Excellent 8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent 8.0
Cons: Limited choices restaurants
Excellent 10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Excellent 8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Good 7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent 10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Good 7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent 10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Okay 5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Good 7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Good 6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Good 7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Good 7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Excellent 8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent 9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Sheraton Puerto Rico Hotel & Casino - San Juan
Rated #8
8.3
Excellent 8.3
Based on 791 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Overall 8.3 Excellent
Based on 559 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
5.5
Location
8.5
Overall
8.5
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.6
Location
8.4
Services
8.1
Staff
8.9
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.4
Overall
9.1
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.4
Overall
8.5
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.5
Staff
9.1
Cleanliness
8.4
Comfort
8.4
Facilities
7.7
Location
8.4
Overall
8.0
Cleanliness
8.9
Comfort
8.5
Facilities
8.0
Location
9.1
Overall
8.3
Cleanliness
8.9
Comfort
8.5
Location
9.1
Services
8.7
Staff
9.0

Excellent 10.0
Pros: location was only 15 minutes from airport and cruise port very good,hotel is very clean and we meat people that were on the same cruise and had stayd at this hotel and had come back because of how clean and nice it was.
Cons: There is a bar across he street that enjoy loud music till at least 3 oclock in the morning and enjoy rasing their motor bykes on the one way street, even though we had checked in at midnight it was hard to sleep, we also check in in on the weekends,maybe quiter during the week?
Excellent 10.0
Pros: all good
Cons: all good
Excellent 10.0
Pros: The location is perfect. Very clean and the staff is so friendly and courteous.
Cons: Parking across the street
Excellent 10.0
Pros: everything, the staffs were amazing and very helpful. the rooms were very clean and comfortable.
Cons: I truly liked everything on this hotel.
Excellent 10.0
Pros: The hotel was clean. Rooms are air conditioned, which at the time was REALLY necessary and very much appreciated. The location is great, with many restaurants within walking distance, minutes from the hotel. Old San Juan is about a 30 minute walk from here, but there are scooters around the neighborhood to travel much faster. The staff was kind and attentive.
Cons: Only the rooms had AC. The hallways were unbearable, and the climate didn’t help.
Excellent 10.0
Pros: Everything
Cons: Everything was perfect
Good 6.0
Pros: Location is great and was very clean.
Cons: It had a stong musty odor.
Excellent 10.0
Pros: The staff
Cons: The fridge smelled bad and no cold
Excellent 9.0
Pros: location close to local restaurants. not too touristy ¿¿¿¿¿¿
Cons: was told not to hang out in the lobby.
Okay 4.0
Pros: We appreciate they were able to accommodate us at the last minute. The roof top dining area was fabulous
Cons: The hotel is dated. The room smelled like smoke even though it was a non smoking facility. The bathroom shower was dated and the tub didn¿t drain well. The toilet didn¿t seem to flush well.
Good 7.0
Pros: Customer service was fantastic!
Cons: The hotel itself doesn¿t command the rate it charges. Small room. Hard beds, and very little compliments in the bathroom.
Excellent 10.0
Very Good Hotel.
Excellent 10.0
Pros: Enjoyed stay. Staff is always very dedicated and professional.
Excellent 10.0
Pros: Hotel protocols and staff were very well implemented. Room was very clean and taken care of very appropriately. Walking distance from super market and fast food places
Cons: hotel was not serving coffee (i understood reason).
Excellent 8.8
It’s a nice place to stay for a couple of days because it’s near to nice restaurants, movie theater and bars.
Excellent 10.0
The lodging was much more than we anticipated! The inn features a eatery on the primary floor that we didn’t have time to visit this time. It is additionally surrounded by eateries of all cuisines (sushi, Mexican, cheeseburgers, commonplace from Puerto Rico and much more). There's a cinema that plays universal movies and the shoreline is strolling separate 5-10 minutes. Being strolling remove 7 to 10 minutes to the Most Road in Condado, Avenida Ashford it has an fabulous area. It has La Hacienda Meat Center with astonishing cooked nourishment and servings of mixed greens solid nourishment and drinks 5 minutes strolling separate as well as a general store 3 min strolling remove. They offer stopping fora cheap amount per night and have a sun roof, exercise center and working station with one computer. Check out my pictures for subtle elements of the room and take after me for more data on Vieques island, Puerto Rico and places around the World that I’ve gone.
Excellent 10.0
Very attentive staff Impeccable and clean room. It has a very nice roof terrace with tables, chairs and furniture overlooking the Condado Lagoon. I would definitely go back. Located in an area where there are many restaurants, cinema, supermarket, pharmacies within walking distance. Short drive to Old San Juan and Condado. Great room, clean, bright and very comfortable. Ideal for business or work. Located in a neighborhood with a varied offer of meals at very good prices. A few meters from a cinema and supermarket. To come back. Good WiFi.
Excellent 9.0
Pros: very well located, walking distance of upscale bar and restaurants
Cons: small hotel, no point rewards
Excellent 10.0
We had two partitioned remains at the Miramar and would certainly return to this awesome inn. it surpassed our desires and was helpfully found for going to both the ancient town and the harbor region where we boarded our voyage transport. Very a long way to the major shopping shopping center but worth the two transport rides one should shop there.
Excellent 10.0
If you are going to San Juan on a vacation and want the beach at your doorstep, a pool with a swim-up bar, gourmet restaurants and nightlife surrounding you, this is not the place. However, if you are looking for a clean, quiet, well appointed room with all the amenities, plus some, that you would expect in a first class room, then this is the place for you. Although a short bus trip away from the main tourist areas, everything is quite convenient, including a 24 hour restaurant, a first class Italian restaurant and a great local restaurant serving great Puerto Rican cuisine. In addition, the Convention Center, a movie house, a grocery store, a bank and a variety of fast food restaurants are all within a short walk. During my stay I used the bus system to visit Old San Juan, Condado and Isla Verde. If you prefer, I never waited longer than 5 minutes for and UBER. Overall, you can't go wrong staying at Hotel Miramar. While you are there be sure to stop in their restaurant and say high to the bartender, He will take great care of you.
Excellent 10.0
We had a wonderful stay at Hotel Miramar. Our room was very clean. I bring disinfecting wipes and go through the room anyhow and I will say, i found nothing dirty. And for those of you who worry about pest control, we never saw one bug of any kind. The front desk staff was very pleasant and very helpful. The hotel has no pool which at first was a disappointment (I knew that's going in). But it has a lovely roof top patio that we frequented daily. The hotel is located in a very charming area with many great restaurants, stores (grocery, pharmacy) and movie theater. Yes, it can get a bit sketchy blocks away. But the immediate area was nice. We had no problems walking. Great restaurants very close by and had no problem walking to the casino. Some of the people of my friend works and walked to the casino at the Sheraton on a daily basis. There's also a Longhorn Steakhouse and Olive Garden in that area. There's a movie theater a block away. Serves everything, from popcorn to sushi, to champagne! And cheap too! Two tickets, a large popcorn and drink, cost us less than $25. Restaurants were fantastic. Here's a brief summary of our favorites in walking distance. Breakfast/lunch Caffe Melenzana (around the corner from the hotel) Excellent breakfasts and my husband loved their sandwiches. Dinner Yamburger Right across the street. Outside seating only. Does not look like much. I'm not a huge fan of burgers, but thought they were great. Melanzana bistro Pizzaria Very good. Had wonderful experience. Food was fantastic. . If you like Puerto Rican cuisine, you might enjoy it. La Casita (around the corner) was great as well. Kabanas in the Condano District was also very very good. Great tacos. Waffles were good. One of our favorites. Old San Juan We really enjoyed the Stuffed Avocado and Douglas Pub. I would not hesitate to stay at Hotel Miramar! Really enjoyed it's location.
Excellent 10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent 9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Good 6.8
Pros: Size of room
Excellent 10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent 8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Good 6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent 9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent 8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent 10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent 10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Good 6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent 10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent 8.0
Pros: Really close to the beach and Condado !!!
Good 7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Okay 4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Good 6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Good 7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Hotel Miramar - San Juan
Rated #9
8.3
Excellent 8.3
Based on 559 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Location
8.5
Overall
5.0
Services
8.1
Overall 8.1 Excellent
Based on 464 reviews
Cleanliness
8.6
Comfort
8.5
Location
8.5
Overall
5.0
Services
8.1
Cleanliness
8.0
Location
6.0
Overall
5.0
Staff
6.0
Value for money
2.0
Cleanliness
8.9
Comfort
9.0
Location
8.7
Services
8.3
Staff
9.2
Cleanliness
8.5
Comfort
8.2
Location
8.3
Services
7.9
Staff
8.9
Cleanliness
8.8
Comfort
8.6
Location
8.6
Services
8.3
Staff
9.0
Cleanliness
8.3
Comfort
8.1
Location
8.1
Services
7.8
Staff
8.6
Cleanliness
8.7
Comfort
8.6
Location
8.4
Services
8.2
Staff
9.1

Excellent 8.0
Pros: Great location, room was really spacious. I Would definitely book again.
Cons: Breakfast was not on time, I could not even drink coffee before leaving for work since there is no coffee machine at the rooms.
Excellent 10.0
Pros: It was close to everything walking distance, staff was very informative and nice.
Cons: Room Didn’t have a fridge but other than it was amazing.
Poor 1.0
Pros: nothing
Cons: it was to small for 3 people had a baby and my baby was nor comfortable no parking lot had to walk with a baby stroller cooler had no cooler nothing just a room not recommended first time in puerto rico and that hotel was the worse
Good 7.0
Pros: the staff was nice
Cons: they didn’t clean our room since we was there they didn’t give us new sheets since the first day we checked in our toilet was clogged the whole time i wasn’t happy about any of that
Excellent 10.0
Pros: I traveled this time Solo and the location was very safe and I walked around that general area, got some Starbucks (my favorite) at Caribe Hilton..I also got some spicy chicken wing's at Piola Express..They where delicious..My room was just a standard room, perfect for all my needs..Shower was great, and the bed was comfortable, because I feel right to sleep..I will definitely come here and stay again..
Excellent 10.0
Pros: nice and clean
Cons: no parking
Okay 4.8
DO NOT BOOK HERE
El San Geronimo Hotel - San Juan
Rated #10
8.1
Excellent 8.1
Based on 464 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.1
Location
8.3
Overall
9.0
Services
7.7
Overall 8.0 Excellent
Based on 624 reviews
Cleanliness
8.4
Comfort
8.1
Location
8.3
Overall
9.0
Services
7.7
Cleanliness
8.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
10.0
Cleanliness
8.5
Comfort
8.3
Location
8.4
Services
7.9
Staff
8.6
Cleanliness
8.3
Comfort
7.9
Location
8.1
Services
7.4
Staff
8.7
Cleanliness
8.3
Comfort
7.9
Location
8.3
Services
7.5
Staff
8.6
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.0
Staff
9.0
Cleanliness
8.6
Comfort
8.5
Location
8.8
Services
7.8
Staff
8.8

Excellent 8.0
Pros: A comfortable room, good bathroom and shower. the staff were very helpful.
Cons: it’s close to a busy road.
Excellent 10.0
Pros: Extremely clean
Good 7.0
Pros: no mask hadsles
Cons: small beds
Excellent 9.0
Pros: Clean and comfortable place at a very good price. Definitely recommended and I will return 😎
Excellent 8.8
Will go back to the hotel again
Dreams Miramar - San Juan
Rated #11
8.0
Excellent 8.0
Based on 624 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
7.5
Location
8.9
Overall
7.2
Overall 7.9 Good
Based on 604 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
7.5
Location
8.9
Overall
7.2
Cleanliness
7.3
Comfort
9.3
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
7.0
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
8.4
Comfort
8.3
Location
9.0
Services
8.2
Staff
8.6
Cleanliness
7.3
Comfort
6.6
Facilities
6.0
Location
8.3
Overall
4.6
Cleanliness
7.0
Comfort
7.2
Facilities
7.2
Location
7.8
Overall
6.6
Cleanliness
8.8
Comfort
8.6
Location
9.0
Services
8.5
Staff
8.7
Cleanliness
8.2
Comfort
8.4
Facilities
8.5
Location
8.6
Overall
9.3
Cleanliness
8.2
Comfort
8.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
7.0
Comfort
7.5
Location
9.1
Services
7.7
Staff
7.7

Okay 5.0
Pros: the only outstanding thing that came from this hotel was Orlando at the Nectar restaurant. He was polite and very attentive 10/1
Cons: I didn't enjoy being ripped off by the tours we decided to take. The hotel should look more into the tours and see what they actually offer to guests before recommending them.
Excellent 10.0
Pros: Everything
Cons: nothing
Okay 5.0
Pros: pool. room was okay.
Cons: sewage small everywhere on 9th floor. expensive for the size of the room and the outdated decor.
Good 6.0
Pros: Friendly staff
Cons: Horrible smell throughout the whole faculty and rooms not cleaned properly
Excellent 10.0
Pros: The staff were very accommodating with our two children under two. They always helped my toddler feel special and provided sand toys in the sand, blew up our inflatable pool floatie at the waterfront.
Poor 1.0
Pros: The location and view of the ocean
Cons: Upon arrival the bathroom was disgusted and toilet has splashed feces. The vanity was covered in hair and the room smelled horrible
Okay 5.0
Pros: Location & view
Cons: Bad sewage smell at the hotel lobby Cigarette butt found on balcony floor Dirty covers (with what look like makeup) Disgusting
Excellent 8.0
Pros: The pool area is outstanding. It also includes a little lagoon that is really not found anywhere else in San Juan. There's a lot of area to kids of be secluded on the grounds of the hotel.
Cons: It's pricey. The hotel is great, but the prices have gone up so much over the years that you start expecting more than what they offer. Again, it's a great hotel, but when you start paying --- or more a night, the Starbucks isn't enough anymore
Good 6.0
Pros: The service, pools and restaurants.
Cons: The beach area and the rooms definitely needed to be clean better. The mattresses were terribly hard, that was definitely the worst thing. The hotel was fun and the people were really nice. However, I definitely envisioned more beach area.
Good 7.0
Pros: good location and friendly staff
Cons: long wait times at the restaurants, and the food and drinks are overpriced. The rooms are par at best from my experience at other 3-4.5 star hotels. I was underwhelmed by the room and the bathroom. The drinks were good but pricey.
Excellent 10.0
Pros: The pool and beach and location
Cons: No convenience store to buy little things to eat
Good 6.0
Pros: The pool and beach.
Cons: The food is to pricey.
Okay 4.0
Pros: The pool area, the restaurants and all of the stores. Also, great location.
Cons: The elevators up.to my building were all broken. Had to use the staff elevators. Arrived at first room i was placed and it was dirty. Arrived at 2nd room they moved me to and still a little dirty. Did not receive any cleaning between my 5 days stay.
Mediocre 3.0
Pros: The ocean view
Cons: It was dirty, the bathroom was in horrible condition needs to be remodel, no hot water
Okay 5.0
Pros: The outside pool and beach area
Cons: Was not as cleaned as they claimed to be. Shower curtain and tub were dirty. Bed comforter was also dirty. Hard to get a hold of front desk, short staffed.
Okay 5.0
Pros: The pool
Cons: Staff and food
Excellent 8.0
Pros: The private beach is wonderful! The staff is always ready to bring you an umbrella. I burn easily and never had a problem finding shade. The water is very calm in this area because of the reef/break. I would have felt safe here with smaller kids.
Cons: If you are looking for evening entertainment this is not the place. It is a very secure feeling hotel but there is nothing to do at night in the area other than eat and/or drink. The restaurants are not worth going to but there is great food close.
Excellent 9.0
Pros: The view from the room was amazing! (wing ocean view) Having the pool and ocean on site was such a huge plus! Great customer service! Overall I would recommend!
Cons: Room was not clean. The sheets smelled and there was so many stains on the sheets and pillowcases the bathroom was dirty hair on the sink and in the tub. For the price of the rooms they could do better. No microwave was also very inconvenient.
Excellent 10.0
Pros: Always saw staff cleaning, wiping tables down after another guest was done eating. Plexy glass between guest at breakfast tables.
Cons: Breakfast food was ok wasn't the best but did the job for some mornings
Good 7.0
Pros: Beach with towels already there
Cons: The food at the hotel was incredibly overpriced and the food was not good.
Excellent 10.0
Pros: The amenities
Cons: No food included in the price.
Okay 4.0
Pros: Unfortunately are hotel stay wasn¿t the greatest we weren¿t impressed
Cons: Fridge didn¿t work great , there were no wash clothes in room when we arrived and we were at the top floor
Excellent 8.0
Pros: The surroundings: the gardens, the swans at the ponds,, the beach, the historic Spanish fort.
Cons: No
Excellent 8.0
Pros: I liked that they only provided housekeeping when you requested it. It was a good location and a great view from our balcony. The gardens are also beautiful.
Cons: Rooms and hallways definitely need a new paint job. The walls are also paper thin so you can hear everything going on in the room next door. The hours of operation for the pool/beach area were also unclear.
Okay 5.0
Cons: servivce was very poor
Good 7.0
Pros: The location on the beach
Cons: Ac never worked right on the room . The pools and hot tub have a nasty black slimy mildew around the top not Clean
Excellent 10.0
Pros: How they manage COVID-19
Cons: Nothing
Okay 5.0
Pros: Location
Cons: Understaffed and lack of cleanliness and lack of amnesties
Good 7.0
Pros: Location
Cons: You could hear the next room very easily at night.... they were really loud. Water made a loud sound in shower when turned on. Water took a long Time to heat up.
Good 7.0
Pros: Design
Cons: It is completely understaffed. No bars are open and half the restaurants are open. The things sold in gift shop at outrageous ($5 coke) and the available menus were extremely limited. There was 1-2 people working on the beach to take drink orders.
Good 7.0
Pros: Location,pool,beach was crowded though.
Cons: Room was dirty pool area had dirty walk ways. Needs more staff.
Okay 5.0
Pros: The location was great, an amazing private beach!
Cons: Yes, the hotel staff checked personal bags for food and alcohol. They also accused us of playing loud music and smoking - which we were not. Felt like teenagers in this hotel. There was no respect.
Okay 4.0
Pros: The location was good.
Cons: For the price paid, and resort fees, service was poor to non existent. Took forever to get any drink / for, etc. The rooms are no better than cheap economy hotels with small size and only double beds, not queen. Also, the ¿ocean view¿ was hardly t
Good 7.0
Pros: Great views and the beach area was fantastic!
Cons: Our trip was during COVID and many hotel amenities weren¿t open.However the hotel still charged full resort fees.They do not tell you about the required $75/night incidentals charge, which must be swiped separately and isn't refunded until after check
Poor 1.0
Pros: WORST CUSTOMER SERVICE EXPERIENCE IN MY 35 YEAR OF BEING ALIVE.
Cons: EVERYTHING WAS A TERRIBLE/UNPROFESSIONAL EXPERIENCE.
Good 6.8
No great ..but ok
Mediocre 3.0
Cons: Reps are trained lie.. Room was not cleaned. I called in advance to see what the deposit was and was told 75-100 once I got there they collected a $300 deposit. checkout I had to pay additional $174 dlrs resort and room fee.
Poor 1.0
Pros: The location
Cons: Staff and not organized
Excellent 9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Good 7.0
Pros: I liked the location the best, and the breakfast was great.
Cons: I had reserved an ocean view room and they put me in a room facing the backs of buildings. They did correct it, but the new room had continual issues with the air conditioning unit. Front desk Would not fix issue after first attempt with maintenance.
Good 7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Okay 5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent 9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Excellent 8.0
Pros: Room
Cons: Parking
Excellent 10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Okay 5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Excellent 9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Okay 5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Excellent 8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent 10.0
Pros: It was in the right between the old and the new city.
Excellent 9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Mediocre 2.0
Pros: Nothing.
Cons: Staying there
Excellent 8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Okay 5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent 9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Caribe Hilton - San Juan
Rated #12
7.9
Good 7.9
Based on 604 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
6.9
Location
8.3
Overall
7.4
Overall 7.9 Good
Based on 391 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
6.9
Location
8.3
Overall
7.4
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
8.0
Overall
7.5
Cleanliness
6.5
Comfort
6.5
Facilities
5.0
Location
6.0
Overall
6.0
Cleanliness
8.5
Comfort
8.2
Location
8.1
Services
8.2
Staff
8.7
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
6.0
Overall
8.0
Cleanliness
7.2
Comfort
7.2
Facilities
6.5
Location
7.0
Overall
7.4
Cleanliness
8.7
Comfort
8.7
Location
8.4
Services
8.1
Staff
9.1
Cleanliness
8.3
Comfort
8.8
Facilities
9.0
Location
8.7
Overall
9.3
Cleanliness
8.7
Comfort
8.4
Facilities
6.8
Location
8.6
Overall
7.1
Cleanliness
8.5
Comfort
8.2
Location
8.5
Services
7.7
Staff
8.7

Good 7.0
Pros: very very clean and even though housekeeping wasn’t everyday you were able to request it
Cons: i despised having to wait for a valet to bring your car since there is only valet parking. It was hard to plan when you couldn’t just go right away
Good 7.0
Pros: Facility was clean and sufficient for our needs. Nice restaurant. Poolside dining.
Cons: Rooms were very small. One slow elevator for the entire hotel.
Good 7.0
Pros: The staff were friendly, the Comedor restaurant was amazing, and the COVID precautions were appreciated. Location good too.
Cons: The elevator was incredibly loud all day and night, it also took a very long time to arrive since there was only one for the entire hotel. The hotel overall was nice but for the price I paid I'd expect better.
Excellent 10.0
Pros: Good location , breakfast was good
Cons: I wanted to add an additional day because I booked through booking. Com it was complicated so no I have to book another room else where
Excellent 8.0
Pros: Desk Staff and housekeepers were polite...valet was a bit stand offish....
Cons: Location would be the only drawback
Okay 5.2
Pictures don’t show what the hotel looks like. Small room with broken fixtures.. does not worth the money.
Excellent 8.0
Pros: In hotel restaurant had delicious food at affordable pricing.
Cons: We stayed during the week for my mother's 60th birthday. Hotel was quiet until Friday night when someone checked into the room next to us.
Excellent 9.0
Pros: The staff were amazing especially the staff who checked us in.
Cons: The room was small but nothing was wrong.
Good 7.0
Pros: Staff was very nice and welcoming.
Cons: For the price we paid for this room was not worth it. Bed didn¿t feel so clean stains on the bed sheets. Mattress was so old and sunk in, Bathroom toilet to wouldn¿t stay up Bc too tight to the sink counter top. Not a great experience.
Excellent 8.0
Pros: Cleanliness and staff attention when needed
Cons: I asked for a wakeup call for 3:3O AM and did not receive it. I was in a rush to get to airport...not a good start to the day!! also the waiters and other food personal are very very slow. no free breakfast nor parking!
Poor 1.0
Pros: Nothing
Cons: This is was my first time going to San Juan, Puerto Rico. I booked a stay at the marriot courtyard and did not like anything about this hotel. The staff was rude and I had to check out. I¿m still having issues getting my money refunded.
Mediocre 2.0
Pros: Not far from old dan juan and beach
Cons: Bed is uncomfortable. Very loud as they did construction on room next door. Pool you can only sit in as they serve guests food from restaurant. Only 1 elevator and it takes a very long time. Overpriced for location
Poor 1.0
Pros: For the price that I paid for the room it was not worth it I thought I was getting a suite end up getting a king bed I felt like I was in the closet!!
Cons: It was dirty! The staff was rude when you have one nice manager in the actual hotel already so that her name was but she was sweet in the kitchen all the staff are rude and barely speak English!!
Okay 4.0
Cons: Parking situation
Mediocre 2.0
Pros: Staff was nice
Cons: No compensation for having no water for almost a day. Staff was nice but hotel was old only 1 elevator. Very far from beach and all activities
Okay 5.0
Cons: The service was highly disappointing. I only needed service twice and it was not fulfilled until I asked twice.
Excellent 10.0
Pros: Location
Cons: Smaller rooms
Excellent 10.0
Pros: Hotel staff was very welcoming, breakfast in the lobby restaurant was delicious
Excellent 10.0
Pros: The restaurant
Excellent 10.0
Pros: The staff were AMAZING! When I go back I¿m going back there!
Mediocre 3.2
Too expensive for what you get 180 usd + 14 touristic taxes 1 night
Excellent 9.0
Pros: Clean and nice staff
Cons: Parking was expensive.
Excellent 10.0
Pros: The room was beautiful, clean and comfortable. The staff did they best to serve with courtesy and professionalism.
Cons: The parking is valet and extremely expensive. $16 per day. Other that this issue with the parking, I totally recommend this lovely place.
Excellent 8.5
Pros: Great location and great dining facility.
Okay 5.0
Pros: The location to the airport
Cons: Very unfriendly male staff said there is only complimentary breakfast if its something that was purchased in the package when you book your room. His response to me makes no sense. It can not be complimentary if you have to purchase it.
Good 6.0
Cons: Could use complimentary breakfast coffee and snacks are overpriced.
Okay 5.0
Pros: The size of the room
Cons: The hotel is not located in Condado and is not a 4 star hotel at all; I would Give it 2.5 stars. The tub drained slow; the carpet was ripped, there is only one elevator, only valet parking available.
Mediocre 2.0
Cons: Unexpected hidden fees.
Excellent 10.0
This Courtyard is a cut above a basic place and a cut below luxury. I found the staff attentive without being intrusive. While there is no free breakfast, the hotel puts out a large pot of good, strong coffee. There is a small kiosk from which guests can purchase snacks, pop, juice and iced tea. The WiFi is free. The rooms have small safes and refrigerators. The parking is by valet, and that's a good thing given how hard it is to find parking in San Juan. Taxis line up in front of the hotel. If using Uber, the driver will insist on pick-up a block away so as not to irritate the taxis. There are coin-operated washing machines and dryers, a godsend on a long business trip. There is an ATM in the lobby. The hotel has a small pool which is mostly in the shade. It's more for dipping than swimming. It was a pleasant place to sit and read. While this hotel is not far from the cruise ship port, there are hotels closer to it with mainland chain restaurants situated among them. The Comedor restaurant inside the hotel offers surprisingly good and creative dishes. It's not cheap, but it's far from breaking the bank. There are quite a few local restaurants nearby on Avenida Prince de Leon, with different cuisines and price points. I felt safe going to them but wouldn't want to walk solo after 9pm. Also located on this Avenida are a supermarket and drug store.
Okay 4.0
Pros: Location was good. Closed to Las Placita. No self parking. Valet parking only for $15.
Mediocre 3.0
Pros: The waterfront area, one block down from the hotel.
Cons: 1- Only 10% of the staff displayed some professionalism.Rarely you'll encounter welcoming faces. 90% of the time you can be totally ignored by the staff when passing by.The housekeeper just stares at you and does a poor job. No hospitality at all.
Poor 1.0
Cons: I cancelled the reservation. There was no electricity at the time of check in
Good 7.0
Cons: People smoking at the pool, staff was notified and no action was taken.
Okay 5.0
Pros: It is conveniently located near the airport and they have free breakfast. I only spent 1 night here because my flight was canceled. It was clean and comfortable. Great food in the area.
Okay 4.0
Pros: Not happy at all for a Marriott hotel and the price I paid. Room was not up to standards for Marriott. Carpet torn up by entry to room. Disappointed! Only good thg...staff!
Cons: Up kept! I'd attach the picture I took if I could.... sad.
Excellent 8.0
Pros: Location.
Excellent 10.0
Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.
Cons: Nothing.
Okay 5.7
Cons: Hotel is a little dated
Okay 4.0
Pros: Poor. Did not clean the room one day.
Okay 4.0
Pros: the location. That's all
Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Excellent 9.4
Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.
Excellent 10.0
Pros: Good service
Cons: Anything
Good 6.8
Pros: The staff, very helpful
Mediocre 3.7
Pros: Location
Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.
Excellent 9.7
Pros: Great breakfast, food was perfect.
Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Good 7.1
Pros: It was close to cruise ship terminal. Staff friendly Clean
Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Excellent 9.3
Pros: I loved the view from my window....El Morro:))
Cons: Having to valet park. No other option
Good 6.6
Pros: The staff was super friendly and helpful.
Cons: No on site parking and no breakfast.
Courtyard by Marriott San Juan Miramar - San Juan
Rated #13
7.9
Good 7.9
Based on 391 reviews
Details
Reviews

Cleanliness
8.1
Comfort
7.8
Location
8.4
Services
7.2
Staff
8.4
Overall 7.7 Good
Based on 8 reviews
Cleanliness
8.1
Comfort
7.8
Location
8.4
Services
7.2
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
7.5
Staff
7.5
Cleanliness
8.1
Comfort
7.5
Location
9.4
Services
6.9
Staff
8.8
Cleanliness
7.5
Comfort
7.5
Location
6.7
Services
7.5
Staff
8.3
Cleanliness
8.5
Comfort
7.0
Location
9.0
Services
8.0
Staff
8.5

Excellent 9.6
Pros: The host was nice, he facilitated Alexa echo dots and portable wifi router so i can even bring with me the wifi when being outside. The stay was comfortable. Good view
Good 7.1
Pros: The room was not ready at 3 pm. There was no toilet paper, no soa, etc.
Okay 5.0
Pros: His manager extremely professional
Cons: Shower, running water to hot or to cold bed sheets poor quality the tv is monitor for 20” comes through WiFi poor channels inside the kitchen no plates
Excellent 9.2
Pros: Overall nice apartment with a beautiful view, comfortable ,it has all you need
Cons: No hot water,very small TV in the bedroom with like only 6 channels
Vistas De San Juan One Bedroom Apt - San Juan
Rated #14
7.7
Good 7.7
Based on 8 reviews
Details
Reviews

Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Overall 7.5 Good
Based on 3 reviews
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Okay 5.1
Pros: View from our room
Cons: No beach
Excellent 8.2
Pros: The hotel is comfortable - not exactly a luxury hotel but certainly adequate. The staff is very polite and helpful. I was there for work so I didn't get to use all the facilities so I can't really comment on them, but my stay was very pleasant.
Cons: I was charged an extra $100 or so tax (for a 3 night stay) in addition to the so-called "taxes" I was charged by Kayak. Whose fault is this? I assume Kayak is to be blamed here, since they do not mention that there are extra fees and taxes in addition to the price they charge. This is a deceptive practice.
Condado Lagoon Villas at Caribe Hilton - San Juan
Rated #15
7.5
Good 7.5
Based on 3 reviews
Details
Reviews

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