Hakone Highland Hotel

The hotel offers excellent service, outstanding staff, and a fabulous onsen experience. The rooms are spacious and clean, and guests can enjoy a private outdoor onsen.

The hotel offers quality food, but some guests found the breakfast to be tasteless. Additionally, the hotel's restaurant is limited and expensive.

The hotel provides a peaceful and clean environment with spacious rooms, a well-maintained garden, and both indoor and outdoor onsen facilities. However, some guests found the rooms to be a little dated.

The hotel offers abundant car parking and has an EV charging station, making it convenient for guests with vehicles.

The hotel is recommended for a relaxing break, especially during the low season in June. Guests can enjoy the beautiful garden and panoramic views, as well as the peaceful and serene location.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the garden and mountains comes highly recommended.

While the hotel is located in a peaceful area, some guests found it a bit far from key Hakone sights and restaurants. It's advisable to plan for transportation, especially if you don't have a car, as the hotel is conveniently located near a bus stop.

Many guests praised the hotel's onsen facilities, both indoor and outdoor. Consider booking a room with a private outdoor onsen for a more exclusive experience.

A few guests mentioned that communication could be difficult without Japanese. It's helpful to have a translation app or basic Japanese phrases handy, especially when seeking recommendations or making specific requests.

While some guests enjoyed the food, others found it to be limited and expensive. Consider exploring nearby restaurants or confirming the dining options and prices in advance to manage expectations.

Some guests noted that the staff's English proficiency was limited. It might be helpful to have essential information written down or to use translation tools to facilitate communication.

The hotel offers free access to the onsen baths, which many guests appreciated. It's a great way to relax and unwind after a day of exploring Hakone.

Several guests were pleasantly surprised by the spaciousness and cleanliness of the rooms. When booking, consider the room size and specific amenities such as the open-air bath, especially for families or those seeking a more luxurious experience.

The hotel is conveniently located near attractions such as the Venetian Glass Museum, Choanji Temple, and the Pola Museum of Art. Take advantage of these nearby sights to enhance your stay.

Some guests found the hotel restaurant limited and expensive, while others noted a lack of nearby dining options. It's advisable to plan for meals in advance or explore dining options in the vicinity.