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The room, the staff, the common areas, the building, the location.
the room was nice with good bathroom etc web site was not accurate about how far hotel was from hintertux area
Our room was large, cozy, and clean. The hotel is old, but very nicely restored. Didn't eat at the restaurant because it was packed. Must be good!
Good location( in the historical center ), tasty meal,
The hotel is clean, efficient and rooms are quite large. Nice breakfast and ability to have dinner in the hotel is a plus.
I read before the booking the reviews of the other guest and when I stay at the hotel it was everithing ok; also the upgrade that I asked for a romantic room with a night stars view. I will definitly racommend this hotel to everyone!
The friendly staff and the dinner and breakfast. The room was immaculate.
hotel has very scenic views, friendly staff, breakfast is great! Good value for money.
Nice staff; always helpful. A small hotel with a personal athmosphere. Great scenery / surroundings. Air condition on the room were priceless!!! Big outdoor swimmingpool nearby (not part of the hotel). A great hotel for family with kids.
This is a small, family-run hotel - and it shows in the attention to detail. The cooking is done by the father & son owners; the food is excellent!All the hotel team were courteous and helpful; we can highly recommend the hotel.
I liked the place and the staff
We booked a stay for our honeymoon and they upgraded us to a great room with a wonderful view of the mountains. The breakfast buffet was the best we had on our whole trip and the owners were so nice and helpful (English speaking), we decided to stay an extra night.
Staying at the Hotel Heiligkreuz was a good choice. Convenient to Innsbruck without the traffic and the hotel itself was very pleasant with a wonderful breakfast. Easy wireless Internet access in our room was a plus.
Free parking and internet. also very nice view. Heavy smoke everywhere. we asked for a non-smoking room but it was filled with smoke which gave me a headache. We didn't ask for another because it was obvious that all hotel is filled with it.
design of the hotel, the staff was kind
Very nice modern room with view on the city centre, really inviting! Unfortunately smoking in the lobby was allowed which for non smokers is less inviting
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
kindly staff N/A
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Localization, cleaness and confortable
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
Toured the city
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
The hotel staff is always very polite,the facilities are clean and tidy.
everything - especially the staff
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
Location Lack of evening restaurant, but plenty of places nearby
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Room was too hot Room was too hot
The staff on the Reception desk were extremely welcoming and helpful.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
Cosy rooms, excellent restaurant & staff.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
Position in city centre, small, quiet, ok buffet redesign needed
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Nothing No a/c
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
Kindliness, Italian speaking
it is a 5 star hotel, staff are very friendly and it is a very good value of money. i will recommend the hotel for all of my friends. difficult to reach without GPS
A little too expensive. Service is fine, food is good, breakfast is plenty. Not close to the village center. For the rest, it is fine. Cost
All the staff were very friendly and helpful. Conveniently situated for Innsbruck and Swarovski Crystal World at Wattens.
breakfast, room, internet, staff
This hotel is an amazing retreat where you are made to feel like royalty in the heart of the Austrian Tyrol. We recommend it highly and would definitely stay there again.
We enjoyed very much our stay at the Gartenhotel Maria Theresia, the staff was very nice, the choice of food was better than expected, overall the best hotel for us so far in Austria (and we have seen some). Good location for skiing - many sky resorts in an area of 20 to 50 km around.
The proximity to the mountains, clean air, view from the hotel, the entire attitude and culture of Hall in Tirol. The bed was extremely comfortable and the bathroom was incredible for a hotel of such status. Nie
Clean, new, quiet place, comfortable, big room.
Beyond expectations. The hotel staff are very friendly, the hotel is well kept.and the food at the restaurant was excellent. The playground and petting zoo are added bonuses for those with children. I have stayed in hundreds of hotels and this really is a 10 out of 10. Nothing bad to say. Really 10 out of 10.
Every thing is perfect
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
It was very warm, friendly and comfortable.
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
Nice room, friendly staff I would have liked a room for the same price but with a better view
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
very nice hotel no
Kindness of staff, nice room
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
one of the best in europe.
The room is spacious, the hotel brand new and the location excellent.
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Friendly staff and good privacy. No complaints.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
Lovely hotel in great location.....
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The warmth, friendliness and helpfulness of the staff at Gasthof Badl make this a wonderful place to stay! They went out of their way to be of assistance and genuinely cared about making sure our stay was pleasureable. It felt like a home away from home!
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
The restaurant on the fifth floor and its the very central position.
The location, staff, and breakfast were all amazing. We would come back just for the breakfast! The room was fine but we were expecting better. The bed and linens were average, the bathroom was a bit odd in that our young children could never reach the faucets and the door always swung open and hit you when using the toilet. Also, the room was very hot (in February), and the only way to effectively cool the room was by opening the window and enduring construction noise next door.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
location, comfort of room no tea/ coffee facilities in room
very friendly and helpful staffs
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The comfort and high standard The design of the room
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
Considering Muslims traditions in the Ramadan Month Nothing
The breakfast buffet, our room had a balcony with a wonderful view of the mountains (room # 226) The hotel definitely needs a renovation since it is a 4* hotel, the decoration and the furniture look run-down and really old. There is only one elevator.
ski package was complete and best solution for two-three day ski trip.
near the motorway exit it' getting hold
pleasant staff maybe disco club in neiberhood
Nobody was bothering us. On the pictures of rooms that you can see on the internet the rooms look much different, than they really are. I aspected that four star hotel would be much different, but nevertheless, we enjoyed staying at this hotel. Nothing specific.
It was an overnight option only. Not an easy access to the city centre Booked a triple room but absolutely not recommended. Single room was too old and damaged furniture.
Both the sauna facility and the terrific landscape
breakfast had american selections beds
The room was very good and the breakfest excellent.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
I cannot say enough good things about this hotel! It is ideally located in the heart of Innsbruck! You are surrounded by restaurants and shops galore! The staff was exceptional. The room was exceptional. Really, I can't wait to come back!
The location is perfect, except of the parking problem. Nice renovation, romantic and comfortable Too expensive and no internet connection, no slippers etc, no boiler (for tee or coffee), which are common and standard for this kind of 4star expensive hotel.Parking problem.
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
Ideal location, within steps of the major sights. The reception lady was very nice and helpful. Breakfast didn't have scrambled eggs or croissants. Waiter at dinner was in a hurry to get rid of us, not very good service there. Carpark is about 5 min walk away, but this wasn't a problem for us.
Very, very friendly stuff. The hotel is in the heart of Innsbruck's Old Town with many attractions, restaurants, and cafes in about 5-7 minute walk. The air was too dry.
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.
Very nice hotel, perfect situation in the old town. Friendly staff, good food in the restaurant and a nice clean room.
the hotel staff, the hotel's location, the hotel's restaurant
In beautiful old city of Innsbruck. Excellent hotel in nice environment. Worth paying for "superior room" as very spacious. Even romantic!
Friendly young staff
Very close to airport, good if you depart very early
Great welcome by staff. Close to airport and on the bus route to the city, yet outside of the city. Quite area. Free parking. Stylish bedroom and bathroom. Good food offered in restaurant Lack of tea and coffee facilities in the room.
excellent location - walking distance from the airport reception is at the first floor. Need to use stairs to get there. Arriving with luggage you need to carry it
The weather was very warm and the windows do not open. The hotel provided a fan that helped somewhat.
friendly staff, clean and quiet room, very close to the airport price for one night in not that high season is too high for the services provided
The room was very clean and comfortable. The breakfast was delicious. We chose the hotel because of it's close proximity to the airport as we had an early flight the next moning. A swimming pool would have been a nice facility to have. The hotel did seem a bit large and impersonal.
5 minutes by walk from Innsbruck airport. Breakfast is 1st class
Staff was very accommodating! Comfortable rooms! Beautiful View. Awesome Breakfast!
Extremely heavy construction. This is not just a remodel byut a major reconstruction wi ad addition of two floors. Customers should have been told this at the time of the reservation.
Very nice room, perfekt booking per internet, friendly persons thank you there was nothing
Proximity to Airport, Restarant very good food
The hotel itself was clean and comfortable, but a little impersonal. There were not enough facilities for simple relaxation, i.e. enjoying a cup of coffee and snack. The restaurant prices were far too expensive and there were no alternatives.
Nice garden at the backyard and good outdoor restaurant no fridge and old-fashioned interior
The old restaurant and hotel staff. The furniture in the rooms(too old/out of fashion).
Excellent friendly service and very good food
breakfast was good, rooms were nice with god view no one at reception when we arrived and we had to track down staff to check-in
Good location, easy to each...