Laundry
Parking and transportation
Things to do
General
Health and safety
Services and conveniences
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is wonderfully situated in a great neighborhood with close access to lots of nearby attractions. It's a boutique hotel with unique and comfortable rooms, and it's conveniently located near the metro.
How is the hotel's customer service?
Some staff were wonderful, offering extra help to find parking and being very friendly and helpful. However, others were not very friendly and did not make guests feel welcome.
What are the dining options like at the hotel?
The hotel offers a lovely breakfast, and there's a bar/lounge available. Additionally, there are nice shops around and easy access to the Alster.
What are the room amenities like at the hotel?
The rooms are nicely decorated and give a cozy feeling. However, the beds might need some new mattresses, and it would be nice if they would offer the possibility for the guests to make a tea or coffee in the room.
Is there anything to be aware of regarding the hotel's cleanliness?
There were reports of a strange smell from the curtain in the bathtub, and some guests noted a cigarette smell on all levels. Additionally, the public areas seemed generally run-down.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Lower Floors
Some guests found the elevator small and room access difficult, so consider requesting a room on the lower floors if you have mobility concerns.
Check Room Standards
Guests noted that room standards seemed to differ, so it may be beneficial to inquire about room options and view photos before making a reservation.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Alsterpark, Museum für Völkerkunde Hamburg, and Stadtpark Lake, all within a few miles.
Be Mindful of Odors
A few guests mentioned encountering strange smells, so it may be helpful to check for any odors in the room upon arrival and notify the staff if necessary.
Inquire About Airport Shuttle
If you require transportation to and from the airport, consider inquiring about the hotel's airport shuttle service for added convenience.
Consider Bicycle Rental
The hotel offers bicycle rental, providing a great opportunity to explore the surrounding area and enjoy the nearby attractions.
Request Assistance for Parking
If you're arriving by car, consider seeking extra help from the receptionist to find parking, as mentioned by a guest who appreciated the assistance.
Enjoy the Breakfast
Several guests praised the breakfast, so be sure to indulge in the lovely breakfast offered by the hotel during your stay.
Take Advantage of the Location
The hotel's location near the metro and with easy access to the Alster makes it convenient for exploring the city and enjoying the nearby shops.
Communicate Preferences
If you have specific preferences such as room location or amenities, communicating these with the staff may enhance your overall experience based on the positive feedback received.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | 10.0 |
|---|---|
Distance to city center | 2.5 mi |
Nearest Airport | Hamburg |
Distance to airport | 3.2 mi |