Guest reviews
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Overall Rating
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9.1 "Terrific location."9.5 "
Great parking , according to 95%." 10.0 "City centre within easy reach , said 100%." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100% thought it waseasy to get to the train station ." -
8.0 "Breakfast is good."
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6.7 "Service is ok."5.7 "Only 57% thought the
service was professional ." -
6.1 "Food is average."
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4.6 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 3.5 "65% thought it wastoo noisy ." 2.7 "Air conditioning was criticized by 73%." 3.3 "67%criticized the small bathroom ." -
4.1 "Wellness & sports facilities were not very nice."4.2 "58% were
unhappy with the sauna ." -
3.7 "Rooms are not good."2.5 "75% said
rooms were dirty ." 2.1 "79%complained about the bathroom ." 4.2 "58% didn't like theuncomfortable beds ." 0.2 "98% thought they werepoorly maintained ." 1.8 "82% hadproblems with the shower ." 2.7 "Air conditioning was criticized by 73%." 0.9 "91% said thebathroom was dirty ." 2.8 "For 72%, therooms looked old ." 1.5 "85% foundproblems with the furniture ." 3.6 "64% thought thetv was sub-standard ." 3.3 "67%criticized the small bathroom ." 3.3 "67% weredisappointed with the minibar ." -
2.9 "Terrible amenities."2.7 "73% thought the
building wasn't nice ." 1.3 "87% thought thefacilities needed updating ." -
2.9 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."9.3 "
Great parking , according to 93%." 10.0 "100% thoughtparking was inexpensive ." -
7.9 "Good breakfast."
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7.0 "Good service."
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4.9 "Not very comfortable."4.7 "53% didn't like the
uncomfortable beds ." 3.9 "61% thought it wastoo noisy ." 3.1 "Air conditioning was criticized by 69%." -
3.9 "Rooms are not good."2.0 "80%
complained about the bathroom ." 4.7 "53% didn't like theuncomfortable beds ." 2.4 "76% saidrooms were dirty ." 0.2 "98% thought they werepoorly maintained ." 3.1 "Air conditioning was criticized by 69%." 1.7 "83% hadproblems with the shower ." 0.8 "92% said thebathroom was dirty ." -
2.8 "Terrible amenities."
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2.7 "Generally quite dirty."2.4 "76% said
rooms were dirty ." 0.8 "92% said thebathroom was dirty ." -
2.7 "Horrible vibe."
Overall Rating
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8.7 "Location is great."
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8.1 "Breakfast is good."
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6.3 "Service is ok."
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6.1 "Average value."
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4.3 "Not very comfortable."3.6 "64% didn't like the
uncomfortable beds ." -
3.7 "Rooms are not good."3.6 "64% didn't like the
uncomfortable beds ." 2.7 "73% saidrooms were dirty ." -
2.9 "Generally quite dirty."2.7 "73% said
rooms were dirty ."
Overall Rating
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9.3 "Terrific location."9.6 "
Great parking , according to 96%." 10.0 "100% thoughtparking was inexpensive ." -
7.9 "Good breakfast."
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7.1 "High value."
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6.4 "Service is ok."5.5 "Only 55% thought the
service was professional ." -
6.0 "Food is average."
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4.6 "Not very comfortable."3.3 "67%
criticized the small bathroom ." 4.5 "55% didn't like theuncomfortable beds ." -
3.2 "Awful rooms."2.1 "79%
complained about the bathroom ." 2.3 "77% saidrooms were dirty ." 1.9 "81% hadproblems with the shower ." 0.4 "96% thought they werepoorly maintained ." 1.2 "88% foundproblems with the furniture ." 3.3 "67%criticized the small bathroom ." 4.5 "55% didn't like theuncomfortable beds ." -
3.0 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ." -
2.5 "Terrible amenities."2.4 "76% thought the
building wasn't nice ." -
2.4 "Generally quite dirty."2.3 "77% said
rooms were dirty ."
Overall Rating
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9.0 "Terrific location."9.4 "
Great parking , according to 94%." 10.0 "City centre within easy reach , said 100%." 10.0 "100% thoughtparking was inexpensive ." -
8.0 "Breakfast is good."
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7.1 "Good service."8.0 "80% found the
staff to be very friendly ." -
6.0 "Food is average."
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4.4 "Not very comfortable."4.1 "59% didn't like the
uncomfortable beds ." 3.5 "65% thought it wastoo noisy ." 2.8 "Air conditioning was criticized by 72%." 2.8 "72%criticized the small bathroom ." -
3.3 "Bad amenities."3.2 "68% thought the
building wasn't nice ." -
3.1 "Awful rooms."4.1 "59% didn't like the
uncomfortable beds ." 2.3 "77% saidrooms were dirty ." 1.9 "81%complained about the bathroom ." 0.2 "98% thought they werepoorly maintained ." 1.6 "84% hadproblems with the shower ." 1.9 "81% foundproblems with the furniture ." 1.0 "90% said thebathroom was dirty ." 2.8 "Air conditioning was criticized by 72%." 2.8 "72%criticized the small bathroom ." -
2.9 "Horrible vibe."2.0 "80%
criticized the unstylish hotel ." -
2.9 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
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4.3review from
Air con not working and very poor breakfast.
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4.7review from
Rooms were ok Air conditioning didnt worked at all.
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5.7review from
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
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6.6review from
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
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7.2review from
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
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6.4review from
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
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6.4review from
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
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6.4review from
helpful staff
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6.0review from
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
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6.6review from
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
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7.2review from
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
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4.3review from
Air con not working and very poor breakfast.
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4.7review from
Rooms were ok Air conditioning didnt worked at all.
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5.7review from
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
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6.4review from
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
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6.4review from
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
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6.4review from
helpful staff
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6.0review from
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
