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Air con not working and very poor breakfast.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Rooms were ok Air conditioning didnt worked at all.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
Very Nice people and very welcoming No
breakfast is good a bit expensive
The breakfast was excellent.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The service and the room is very good!
Nice place, Pleasant atmosphere, Clean, Helpful and friendly staff
very good price,very clean,quiet,big room,free internet and parking,very good breakfast,excellent choice!
Good location, nice stuff... Additional payment for better breakfast/optional
Good price/value. Breakfast was good.
Friendly staff who spoke excellent English. Lovely, large rooms. Great value.
Good breakfast, comfortable, clean, good service. Quite frostily (in winter), 1km to S-bahn, you can hear everything from near room.
Clean room, good breakfast facilities and very friendly staff No possibility of late check in though we arrved an hour late and were accomodated in a very friendly manner.
The staff was very profesional from the reseptionest Mis.Katrina,who was vey informative with any and all the question that we had espacialy when it was my first time in Germany it was a good first time impression for me.Thank you for helping me to retrive laugege. I wish they had microwaves and refrituators in the rooms.
Clean, reasonably comfortable, friendly and helpful staff, varied and extensive breakfast options, convenient location wireless Internet not free, erratic, and often too weak to use in the room.
Nice staff, cozy environment. Outside the hotel it was a little bit noisy in the morning.
The i-Motel was clean and comfortable with excellent rooms for a quiet night. They're perfect for people travelling and wanting a good place for the night. The staff we're very friendly and you felt really welcome although at the same time the automatic check in machine also meant it possible for you to check in and out without seeing anyone else. I would definately recommend this hotel for people who just wanted a perfect night's sleep however people who want to spend a lot of time in their room may find the lack of a TV off-putting.
At the price, ideal for an overnight stop.
A surprisingly good standard, much better than expected, new and frech! The service, very helpful staff. More informative instructions in english.
Super clean, quite, excellent rooms and wonderful high speed wired internet The breakfast at 7 euro is a total rip off
Everything! This is a brand new family-owned/run hotel and they have a great set-up for our budget needs. Free cable-LAN internet. Great hot shower. Great price. Service with a smile. Close to motorway, supermarket, and 15 minutes to centre of Frankfurt. Nearby Croation restaurant recommended to us was also very good value. We opted for no breakfast (so no knowledge of that). No: all is spot-on!
Great hotel for the price. No frills, but clean and new as well as easy electronic check-in. Perfect for an overnight stay.
The room was super clean and everything was absolutely perfect. We read silly complants here about no tv and small rooms ( from unexpereinced Americans) the rooms are huge for a german hotel, The quality is excellent, it is quite, extremely clean no smoking. Safe car parking. There is also an excellent Italian Restaurant in town around the corner! Do not spend 7 Euro on the Breakfast. it is only super cheap rolls, no boiled eggs, and juice, YOur better off dashing to the store around the corner and buying something nice! Or Mc Donalds is better!!!
This was the second time that my husband and I stayed at iMotel (November 18 & 19, 2010). We liked it even more than our first time there (May 29, 2010). The room (No 117) was very warm and cosy, despite it was very cold outside. Like I wrote last time, that the room is equipped with everything one needs and nothing one does not need - so glad there was no TV in our room this time - we never watch TV ! It was also very easy to get there, although the location is about half ah hour from Frankfurt - we did go out for our Chinese hot pot dinner at our favourite Chinese restaurant in Frankfurt on the second night - only took 26 minutes by S-Bahn. Not a big deal walking 28 minutes from iMotel to Obertshausen Station, very pleasant in fact ! There was nothing we disliked ! There was only one small matter I hope the owner of iMotel might care to look into : The toilet smell was getting a little distinct for our comfort this time - we did notice this in our last stay. Maybe it has something to do with the detergent they use to clean the toilet. Perhaps a detergent with a more powerful refreshing smell, as well as try not to close the toilet door after cleaning it, might improve it... ? Just a little reminder, not at all a complaint, because we really enjoyed our stay very very much, slept so well !
the place (very quiet), low price and very clean and nearby the highway. nothing
Nice and clean hotel near the Steinheimer Alstadt. Only a small village with some nice restaurants. Ok for a night or weekend stay, quiet environment (Hanau 5 km, Frankfurt about 20 km). I had a large appartment with all needed facilities; Good breakfast too.
quiet hotel with parking and wifi for budget business traveler
very nice staff and breakfast.
Nice hotel, good breakfast and large clean rooms.
fair price, clean, big room, friendly staff, quiet location of the hotel
The quality and service are, related to the price, very good! In a small hotel it's important having to deal with a dedicated, pleasant owner and this definitely is the case with Hotel Garni Werner Franz.
One of two staff members was very helpful. Breakfast Buffet was quite good. There were adequate public car parks in the vicinity The hotel had no lifts. Could not get an early call at 5.30am. As the hotel was in the downtown area of Hanau, it was impossible to park close to the hotel on a Thursday afternoon.
It was my first time and im very satisfied with the warm wellcome i was given.I only speak English which was the only difficult thinng i had.But i always managed to cope with the problem and the staff did their best to help.I am very greatfull. If it had an escalator it would have been beneficial.
It is clean, room service take care about room every day, nice and very friendly staf, my recomandation to everyone not WI FI , even to pay
Clean and spacious room good breakfast and frendly helpful staff
Car parking issues
private, quiet an comfortable room.
nice and clean. good breakfast and friendly staff.