Golden Lotus Hotel & Spa

The staff at Golden Lotus Hotel & Spa are known for being very friendly, helpful, and accommodating. They are praised for their excellent English skills and for going above and beyond to assist guests with organizing trips and transportation.

The hotel is situated right in the center of the old town, making it convenient for guests to explore nearby eateries, restaurants, and popular attractions such as the Thang Long Water Puppet Theatre and Hoan Kiem Lake.

Guests appreciate the proximity of amenities and attractions just outside the hotel. They highlight the convenience of having good restaurants nearby, as well as the availability of bicycle rentals for exploring the area.

While guests generally praise the hotel's central location and friendly staff, some have mentioned concerns about room cleanliness and quality. A few reviews have pointed out issues with dirty towels, stained bed sheets, and the need for room renovations.

The hotel provides practical services such as tour booking, transportation organization, and laundry facilities. Guests have also appreciated the efficient laundry service and the staff's assistance in booking day trips to nearby attractions.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

The hotel is conveniently located near several attractions such as the Thang Long Water Puppet Theatre, Bach Ma Temple, and Dong Xuan Market, making it easy to explore the area on foot.

Some guests reported issues with the cleanliness and maintenance of certain rooms. It may be beneficial to request a recently renovated room or check for any signs of wear and tear upon arrival.

Guests highlighted the helpfulness of the tour desk staff in planning excursions and obtaining tickets at competitive prices. Consider seeking their assistance for a hassle-free experience.

While the hotel's central location is convenient, some guests noted that street noise could be disruptive, especially in rooms facing the street. Light sleepers may want to consider requesting a quieter room.

Some guests mentioned discrepancies between the amenities listed and what was actually provided in the rooms. It's advisable to confirm specific amenities, such as the availability of a minibar or microwave, before booking.

Guests spoke highly of the spa and wellness center, recommending it for a relaxing experience. Consider indulging in a massage or other treatments during your stay.

Several guests appreciated the hotel's assistance in arranging airport transfers. It may be beneficial to utilize this service for a seamless arrival and departure experience.

Some guests encountered issues with room assignments upon arrival, such as not receiving the specific room type booked. To avoid this, consider communicating room preferences directly with the hotel in advance.

While some guests enjoyed the breakfast, others were disappointed by the lack of clarity regarding breakfast arrangements. It's advisable to confirm the breakfast details with the hotel to avoid any confusion.