Golden Legend Hotel

Judie and the receptionist took great efforts to make my stay comfortable. They helped me book the halong bay cruise and got me an upgrade. The location is central and close to many good places to eat and drink.

In a very crowded area. My taxi took a lot of time to locate the place.

We stayed here 4 years ago and had a wonderful experience so decided to come back as we liked the location so much. The place has been recently renovated so it is looking very smart and new.

Unfortunately since our last stay the prices have doubled! It would have gladly paid it if the standard of staff had been as good as it was previously. Unfortunately, staff appeared quite inexperienced. When we arrived, I made it quite clear it was a difficult trip getting there, but instead of trying to make us comfortable by making check out a quick as possible so we could freshen up, they strung out the check in process trying to engage us in a discussion about what our plans were and other useless small talk when we were clearly tired from a long trip. We weren't even offered a cold drink but some tepid disgusting drink. i've stayed in far cheaper places in Vietnam where you get a fresh cold juice on arrival. Hairdryer blows cold air and not hot air! Most offiensive of all is that when checking out, staff tried to pressure us to give them a 10. I made it quite clear that i only give a 10 when a place is oustanding. We also gave them a couple of feedback tips. Instead of accepting our feedback, I get another e-mail again asking if we would give them a 10. I find this offensive and against the spirit of the review system on which other customers rely to choose hotels. If a hotel wants a 10, they need to EARN IT by finding out every single thing that it wrong with the place and improving on it, and NOT pressuring customers to give them a 10.