Hanoi Panda Hotel

The staff are very friendly and helpful, and they go out of their way to assist guests with bookings of tours and transport. They are also very considerate and provide good customer service.

The hotel offers a great location, with everything within walking distance, and the owner makes the best breakfasts in Vietnam. The rooms are spacious and some come with a balcony, providing a comfortable and convenient stay.

The hotel provides practical amenities such as daily housekeeping, a 24-hour front desk, and a tour desk. Additionally, the hotel offers car rental, wake-up service, and a safety deposit box for added convenience.

While some guests mentioned concerns about cleanliness, the hotel provides daily housekeeping and follows all safety protocols as directed by local authorities to ensure a clean and safe environment for guests.

The hotel is an excellent value for money, especially for those who want to be close to all the attractions of the old town in Hanoi. The low season is in February, and the high season is in May, so plan your visit accordingly.

Several guests recommended choosing a room with a balcony for a more spacious and comfortable stay, despite the absence of a lift.

The hotel's proximity to Hoan Kiem Lake and the Old Town attractions makes it an ideal choice for those wanting to explore the area on foot.

Some guests highlighted the need to check the condition of the room upon arrival, as there were instances where guests were asked to move to another hotel due to room issues.

While the hotel is described as simple, it is recommended for budget travelers due to its convenient location and friendly staff.

Some guests mentioned that the facilities, such as the air conditioning and cleanliness of linens, did not meet their expectations, so it's advisable to verify these aspects during check-in.

As the hotel lacks a lift and is situated on the upper floors, guests should consider the potential challenge of carrying luggage up multiple flights of stairs.

The staff are commended for their helpfulness and willingness to assist with tour bookings and transportation, making it beneficial to rely on their support during the stay.

Guests appreciated the breakfast served at the hotel, particularly the fresh fruits and customizable options, making it a good way to start the day.

Some guests noted that the windows could not be opened, potentially impacting ventilation and noise levels, so it's advisable to consider this when selecting a room.

It's advisable to confirm the availability of essential amenities such as towels, toiletries, and toilet paper upon arrival to avoid any inconvenience during the stay.