Pros (+) This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.
Cons (-) Nothing to dislike.
5 stars
Pan Pacific Hanoi
Photos of Pan Pacific Hanoi
Overview
Located a short drive from West Lake, Pan Pacific Hanoi offers award-winning accommodation in Hanoi. This 5-star hotel features views of West Lake, Red River and Truc Bach Lake, as well as an indoor pool.
Pan Pacific Hanoi boasts a variety of deluxe amenities and services, such as a limousine service and Spa. Facilities include free wireless internet and an express check-in and check-out feature. There is also free public parking on site for those travelling with a car.
The hotel offers rooms equipped with a mini bar, a coffee maker and a refrigerator. They are all fully air conditioned and feature private bathrooms with luxury toiletries.
Pan Pacific Hanoi boasts convenient dining options, such as Chinese cuisines at Ming Restaurant and local and international food at Pacifica. In the evening, guests are welcome to relax in the lounge bar.
The hotel offers disabled parking for guests travelling with a car. Truc Bach Lake and Tran Quoc Pagoda are within a 10-minute walk and Noi Bai International Airport is 40 minutes' drive away.
Latest deals for Pan Pacific Hanoi
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Pan Pacific Hanoi
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Free parking
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Lake view
- Landmark view
- Storage available
- Quiet street view
- River view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Dining room
- Snack bar
- Breakfast in the room
- Dining table
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Spa and wellness center
- Rooftop pool
- Massage
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Oven
- Microwave
- Refrigerator
- Dining area
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Washing machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Shared lounge/TV area
- TV
- DVD player
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
Outdoor
- Terrace/Patio
- Grill
- Balcony
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Pan Pacific Hanoi
8.6
Very good
947 verified ratings
Wonderful
532
Very good
182
Good
118
Okay
56
Fair
27
Mediocre
13
Poor
19
Summary of reviews
Guests say
Guests have highlighted significant service issues, particularly in the restaurant and with staff interactions, which detracted from their overall experience. However, many appreciated the hotel's location and some enjoyed the room quality and amenities. The hotel has potential but needs to address service shortcomings to enhance guest satisfaction.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.6 out of 10
21 reviews
9.8 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at Pan Pacific Hanoi?
Pan Pacific Hanoi offers convenient dining options, such as Chinese cuisines at Ming Restaurant and local and international food at Pacifica. Guests are also welcome to relax in the lounge bar in the evening.
What are the common concerns about the hotel's facilities?
Some guests have mentioned concerns about the aging property, old technology, aging furniture, aging finishings, and the need for updates. Additionally, some guests have noted issues with the shower area and water clogging.
What are the highlights of the hotel's amenities?
The hotel boasts an indoor pool, spa, and wellness center, as well as a rooftop bar with amazing views over West Lake. The property also offers a variety of deluxe amenities and services, such as a limousine service and free public parking.
When is the best time to visit Pan Pacific Hanoi?
The high season at Pan Pacific Hanoi is in October, offering an opportunity to enjoy the stunning views across the water and the convenience of the central location with nearby stores, cafes, and restaurants.
What practical information should guests know about the hotel's cleanliness and safety measures?
Pan Pacific Hanoi follows all safety protocols as directed by local authorities, with daily housekeeping, contactless check-in/check-out, and enhanced cleaning. The hotel also provides face masks for guests and ensures physical distancing in dining areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lake or the temple in the water comes highly recommended.
Consider Room Size
Some guests found the rooms to be smaller than expected for a 5-star hotel, so it might be worth considering an upgrade to a larger room if space is a priority for you.
Check for Room Maintenance
A few guests reported issues with room facilities such as non-functioning telephones, old technology, and bathroom maintenance. It may be beneficial to inquire about the room's condition before booking.
Explore Nearby Attractions
The hotel is within walking distance of several attractions, including Tran Quoc Pagoda and West Lake. Take advantage of the convenient location to explore these nearby places of interest.
Be Mindful of Noise
Some guests mentioned noise-related issues, so if you're sensitive to noise, it might be helpful to inquire about the room's location within the hotel to ensure a peaceful stay.
Consider Opting Out of Breakfast
While the hotel offers breakfast, some guests found it more cost-effective to explore nearby cafes for breakfast due to the high price of the hotel's breakfast offerings.
Utilize the Wellness Center
Guests praised the hotel's wellness facilities, including the swimming pool, sauna, and jacuzzi. Consider incorporating these amenities into your stay for a relaxing experience.
Inquire About Housekeeping Services
A guest expressed disappointment over the hotel's cleaning service policy. It may be beneficial to clarify the housekeeping services and associated charges before your stay.
Take Advantage of the Rooftop Bar
Many guests enjoyed the rooftop bar with its stunning views. Consider visiting during sunset for a memorable experience.
Consider Location
While the hotel is not in the historic Old Town, it offers a calm location near the lake. If proximity to the Old Town is a priority, it might be worth considering the distance when choosing accommodation.
Location
1 Thanh Nien Road, Ba Dinh District, Hanoi 10000
What's nearby
- Truc Bach Lake0.3 mi
- West Lake0.8 mi
- Presidential Palace0.8 mi
- Ho Chi Minh Mausoleum1 mi
- Hanoi Citadel1 mi
- Dong Xuan Market1.1 mi
- Ho Chi Minh Museum1.1 mi
- Vietnam Military History Museum1.2 mi
- National Museum of Fine Arts1.4 mi
- St. Joseph Cathedral1.6 mi
- Temple of Literature1.6 mi
- Hanoi City Centre1.7 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Pan Pacific Hanoi
Low season | June |
|---|---|
High season | August |
Average price (weeknight) | $142 |
Average price (weekend night) | $119 |
When to book a room at Pan Pacific Hanoi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Pan Pacific Hanoi
FAQs when booking at Pan Pacific Hanoi
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Value for money | 8.3 |
|---|---|
Distance to city center | 2.8 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 12.0 mi |