Guest reviews
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Overall Rating
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8.5 "Location is great."9.8 "
Good access to the airport , said 98%." 9.2 "Near to public transport , according to 92%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "80%liked the proximity to sightseeing ." -
8.2 "Breakfast is good."
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7.8 "Good service."8.9 "89% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 7.6 "76% thought theservice was very professional ." 8.2 "82% said theconcierge service was amazing ." -
7.2 "Internet works."
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6.8 "Vibe was decent."
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6.4 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
6.2 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 5.0 "50% said theview was so-so ." -
5.9 "Average value."6.5 "
Breakfast prices were ok , according to 65%."
Overall Rating
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8.1 "Location is great."9.9 "
Good access to the airport , said 99%." -
8.0 "Breakfast is good."
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7.7 "Good service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." 8.3 "83% said theconcierge service was amazing ." -
7.2 "Internet works."
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6.7 "Food is average."6.0 "Only 60% were
satisfied with the menu ." 6.0 "60% thought thedining experience was appropriate ." -
6.6 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.2 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." -
6.0 "Average comfort."5.2 "For only 52%, the
noise level was all right ." -
5.8 "Average amenities."5.8 "58% thought the
building was acceptable ." 6.7 "67% said thearchitecture was not spectacular ." -
5.6 "Average value."6.8 "
Breakfast prices were ok , according to 68%."
Overall Rating
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8.4 "Location is great."9.7 "
Good access to the airport , said 97%." -
8.2 "Breakfast is good."
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7.4 "Good service."8.8 "88% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." 8.1 "81% said theconcierge service was amazing ." -
6.7 "Food is average."6.1 "Only 61% were
satisfied with the menu ." 5.5 "55% thought thedining experience was appropriate ." -
5.9 "Rooms are ok."5.4 "Only 54% said
rooms were clean enough ." -
5.8 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ." -
5.3 "Average value."6.4 "
Breakfast prices were ok , according to 64%."
Overall Rating
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8.8 "Location is great."9.8 "
Good access to the airport , said 98%." -
8.5 "Breakfast is good."
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7.4 "Good service."9.2 "92% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.7 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.5 "Vibe was decent."
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5.9 "Average comfort."
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5.8 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ."
Overall Rating
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8.4 "Location is great."9.8 "
Good access to the airport , said 98%." -
7.6 "Good breakfast."
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7.1 "Internet works."9.2 "92% thought it was a
great value ." -
6.8 "Service is ok."6.6 "66% said the
reception staff was ok ." 5.7 "Only 57% found therestaurant service to be good ." 6.8 "68% found theroom service acceptable ." -
6.7 "Food is average."6.0 "Only 60% were
satisfied with the menu ." -
6.5 "Average comfort."5.2 "For only 52%, the
noise level was all right ." -
6.3 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
6.0 "Vibe was decent."7.0 "70%
enjoyed the friendly atmosphere ." -
5.9 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." -
5.8 "Average amenities."5.9 "59% thought the
building was acceptable ." 6.9 "69% said thearchitecture was not spectacular ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Rooms are good quiet clean value for the money. The restaurants, particularly the bar, could really use improvement. Food not very good. Bar food has gone downhill over the last few years. Used to be better.
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4.8review from
The bathroom, location, and the airport shuttle. Several of their staff were not professional and rude (to be fair, some were good). The fire alarm kept going off and kept waking me up in the middle of the night because somebody was smoking in another room.
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10.0review from
Location was great. Close to airport and easy access to London underground for travel into London.
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2.0review from
I need back my $ Back $ pls
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7.7review from
High quality bedding Room was next to ground floor lifts, very noisy at night
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10.0review from
Initial receptionist was very friendly and efficient with check in. Concierge failed to tell us about the free double decker bus to airport. Another worker told us.
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10.0review from
The hotel is close to the airport and is therefore positioned for a last-day stay in the UK. As others have mentioned, the hotel is distinctive and, within the parameters of a franchise hotel, classy. After days of staying in serviceable but well-worn B&Bs, this was a real treat. A tip on transfers to/from Heathrow: while the Hotel Hoppa serves the Ren. Blu,, so do public busses, which are, at that point, free (the Hoppa is not). The London busses depart from the central bus facility at Heathrow, ideal for domestic arrivals. The Hoppa can take you to Terminal 2, convenient for US flights. We used this combo and saved a whole lot of walking with luggage. Like many hotels of its size, the Ren. Blu. schedules large events (there were two huge wedding receptions while we were there). If you don't like masses of people in the public spaces around the lobby, you might be furstrated. I have to say, though, that, once upstairs, the revelers were invisible and inaudible.
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8.0review from
Overall very nice hotel with good rooms, helpful staff, and restaurant options. It is a little far from central London and took about an hour on the tube to get to the attractions.
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2.0review from
I booked a room four days in advanced and upon my arrival I was refused to stay in the hotel. I was told that they do not have vacant rooms. I was sent to another hotel instead. The Radisson Blue did not provide any explanation or advance notice. They told me that the manager would contact me to provide explanation and discuss compensation. It's been a week, but nobody has contacted me so far. I consider it unacceptable to turn away customers in this manner, without any advance notice or explanation, especially by the hotel that praises itself with excellent hospitality experience. I will not consider staying in this hotel again.
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10.0review from
Clean, luxurious, spacious room. Quiet calm. Good, reasonably- priced room service. Friendly and helpful staff. Efficient service. The "hotel hoppa" bus was crowded and I waited a long time for it at terminal 2. It was a heavy-travel day, and not the hotel's fault, though certainly they could influence the service. Additional buses on days like Easter Monday would be a big help.
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9.7review from
Food was excellent. Great location near the airport When attempting to return to my room late at night, the doors and turns got a little confusing.
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10.0review from
Easy to access to and from Heathrow. Rooms are sound proof so you don't hear the planes all night. The staff are very helpful and polite.
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8.0review from
This is a very good upscale hotel close to Heathrow, it's a perfect stop for travellers using the airport. Accommodations and staff are both first rate, staff were particularly helpful. I appreciated the USB outlets for my computer and phone. The room smelled of cigarette smoke that was coming through the air conditioning system.
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9.1review from
Excellent room, location and food Unable to checkin until 3pm and unhelpful communication on when checkin would be possible.
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7.4review from
Staff was good and helpful but they did not pay attention to who was next in line. We were waiting well before a customer who did not wait their turn. There was a lot of fan noise in the room and it made it difficult to sleep when I woke up in the middle of the night. We also had issues getting the free shuttle and when asked on getting back to the airport we were first told about the shuttle that cost 4 pounds 50 when by simply crossing the street we were able to get a free shuttle back to the airport. Since the hotels no longer run free shuttles they should provide their customers with clear instructions on how to get the shuttles from various terminals and the costs.
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8.0review from
Rooms are good quiet clean value for the money. The restaurants, particularly the bar, could really use improvement. Food not very good. Bar food has gone downhill over the last few years. Used to be better.
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10.0review from
Location was great. Close to airport and easy access to London underground for travel into London.
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10.0review from
Initial receptionist was very friendly and efficient with check in. Concierge failed to tell us about the free double decker bus to airport. Another worker told us.
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10.0review from
The hotel is close to the airport and is therefore positioned for a last-day stay in the UK. As others have mentioned, the hotel is distinctive and, within the parameters of a franchise hotel, classy. After days of staying in serviceable but well-worn B&Bs, this was a real treat. A tip on transfers to/from Heathrow: while the Hotel Hoppa serves the Ren. Blu,, so do public busses, which are, at that point, free (the Hoppa is not). The London busses depart from the central bus facility at Heathrow, ideal for domestic arrivals. The Hoppa can take you to Terminal 2, convenient for US flights. We used this combo and saved a whole lot of walking with luggage. Like many hotels of its size, the Ren. Blu. schedules large events (there were two huge wedding receptions while we were there). If you don't like masses of people in the public spaces around the lobby, you might be furstrated. I have to say, though, that, once upstairs, the revelers were invisible and inaudible.
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8.0review from
Overall very nice hotel with good rooms, helpful staff, and restaurant options. It is a little far from central London and took about an hour on the tube to get to the attractions.
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10.0review from
Clean, luxurious, spacious room. Quiet calm. Good, reasonably- priced room service. Friendly and helpful staff. Efficient service. The "hotel hoppa" bus was crowded and I waited a long time for it at terminal 2. It was a heavy-travel day, and not the hotel's fault, though certainly they could influence the service. Additional buses on days like Easter Monday would be a big help.
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9.7review from
Food was excellent. Great location near the airport When attempting to return to my room late at night, the doors and turns got a little confusing.
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10.0review from
Easy to access to and from Heathrow. Rooms are sound proof so you don't hear the planes all night. The staff are very helpful and polite.
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8.0review from
This is a very good upscale hotel close to Heathrow, it's a perfect stop for travellers using the airport. Accommodations and staff are both first rate, staff were particularly helpful. I appreciated the USB outlets for my computer and phone. The room smelled of cigarette smoke that was coming through the air conditioning system.
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9.1review from
Excellent room, location and food Unable to checkin until 3pm and unhelpful communication on when checkin would be possible.
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7.7review from
High quality bedding Room was next to ground floor lifts, very noisy at night
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7.4review from
Staff was good and helpful but they did not pay attention to who was next in line. We were waiting well before a customer who did not wait their turn. There was a lot of fan noise in the room and it made it difficult to sleep when I woke up in the middle of the night. We also had issues getting the free shuttle and when asked on getting back to the airport we were first told about the shuttle that cost 4 pounds 50 when by simply crossing the street we were able to get a free shuttle back to the airport. Since the hotels no longer run free shuttles they should provide their customers with clear instructions on how to get the shuttles from various terminals and the costs.
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4.8review from
The bathroom, location, and the airport shuttle. Several of their staff were not professional and rude (to be fair, some were good). The fire alarm kept going off and kept waking me up in the middle of the night because somebody was smoking in another room.
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2.0review from
I need back my $ Back $ pls
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2.0review from
I booked a room four days in advanced and upon my arrival I was refused to stay in the hotel. I was told that they do not have vacant rooms. I was sent to another hotel instead. The Radisson Blue did not provide any explanation or advance notice. They told me that the manager would contact me to provide explanation and discuss compensation. It's been a week, but nobody has contacted me so far. I consider it unacceptable to turn away customers in this manner, without any advance notice or explanation, especially by the hotel that praises itself with excellent hospitality experience. I will not consider staying in this hotel again.
