Hayes Hotels

cheap, free parking.

My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.

it was nice and warm

this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.

friendliness and helpfulness of staff....good clean hotel that suited my requirements...

just wanted to sleep so didnt find any...

it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable !

The only thing missing was a fridge in the room :)otherwise great

Facilities just whats needed for the overnight. Away from the "hotel strip" but still close to airport.

There is nothing not to like in this class of hotel.

All good, clean, modern, quick ride to the Airport in the morning. Great value.

N/A

Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool.

Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.

Overnight stay at Heathrow, prior ot flight

Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.

The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive.

The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).

The italian restaurant and its staff on the ground floor is really interesting and a lot of fun :) Guinness on tap in the bar

No heating No shower gel Unattentive and not very nice staff Loud, noisy neighbors Construction undergoing right under my window Poor quality furnishing No free Wi-Fi Subpar breakfast Smoking area is right at the entrance

The bathrooms are clean

They are not near the airport, there is no shuttle to the hotel. The beds feel like bed springs, the pillows are flat. The staff is on the rude side. The WiFi is not free. The cleaning staff knocks on the door repeatedly although the do not disturb sign is on the door. They do not have wash clothes.

Location,

Bar prices exhorbitant, slightly run down nature of hotel.

Location

I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.

The staff were useless. They just want you to pay and leave.

The staff was very helpful and polite. The location is very convenient and close to Ealing Broadway metro station.

The cleanliness could be improved.

Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea.

Doors to rooms slammed shut a little too easily

The price of the hotel.

The price of the food in the hotel.

Relatively clean

I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

All of the staff that we encountered were very friendly. Reception staff were helpful in responding to our requests for information and services. The spa facilities were clean and gave us an opportunity to relax. The hotel was well located for the nearby rail station, which made it convenient for a day trip to London. It was very good value for money.

The only thing I would include here is the noise from outside traffic intruding into the room.

Convenience to Heathrow. Nice restaurant. Well decorated. Quiet!

Had called ahead for 2 beds and the room was not ready at 9:00 pm arrival. Separated beds moved around too much! Only one set of towels were provided, had to request additional set.

Helpful and friendly staffCloseness to train stationBreakfast included

Shower barely warm enough

Clean, easy, comfortable, and outside London congestion.

no

Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful!

No bad points!

friendly, helpful staff

poor bar/restaraunt. Beds very soft/uncomfortable

It was close to Heathrow. The young men working were very positive and helpful.

It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.

Very close to tube station...

Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????

The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

There was nothing I didn't like.

Location

The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent.

Very minor point had slight problem with shower.

The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.

I enjoyed sleeping in a quiet room, also comfortable bed after long plane trip. The staff was very helpful with directions.

Entire staff was very professional . ...in fact I was recognized right away when checked in second time...room was always clean when you come back at night

I am so sorry but there was nothing that I don't like

It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves.

The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.

Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose.

Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.

The location was great and Nina (staff) was very accommodating.

The rooms were small.

It was great that you could get to the hotel via the Hoppa shuttle service from Heathrow.

In the room, we found a pair of ladies underwear balled up on the carpet by the curtains. It was disgusting.

Staff was more than welcoming! It felt like you were VIP.

Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.

Very friendly staff

They did not give me the executive double room that I booed. Finally they charged me less as a normal double room