Guest reviews
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Overall Rating
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9.1 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to shopping ." -
7.7 "Good service."8.9 "89% found the
staff to be very friendly ." 9.7 "97% said thereception staff was great ." -
5.5 "Rooms are ok."7.0 "70% thought
rooms were spacious ." 6.8 "Only 68% saidrooms were clean enough ." 6.8 "Only 68% thought thefurniture was functional ." -
4.8 "Not very comfortable."3.8 "62% didn't like the
uncomfortable beds ." 1.0 "90% thought it wastoo noisy ." 0.9 "91%criticized the small bathroom ." 2.1 "Air conditioning was criticized by 79%." -
4.2 "Breakfast is below average."
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4.1 "Bad amenities."4.1 "59% thought the
building wasn't nice ." 3.7 "63%complained about the elevator ." -
3.8 "Disappointing food."4.4 "56% found the
side dishes unedible ." 3.6 "64%did not like what was on the menu ." -
2.7 "Disappointing internet connection."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
7.8 "Good service."9.1 "91% found the
staff to be very friendly ." -
6.0 "Bar is ok."
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5.5 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 6.7 "Only 67% thought thefurniture was functional ." -
5.0 "Average comfort."3.9 "61% didn't like the
uncomfortable beds ." 0.9 "91% thought it wastoo noisy ." -
4.2 "Breakfast is below average."
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4.2 "Disappointing food."
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3.9 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 3.7 "63%complained about the elevator ." -
2.3 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.1 "Terrific location."
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7.7 "Good service."
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5.2 "Rooms are ok."
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4.3 "Not very comfortable."0.8 "92% thought it was
too noisy ." -
4.2 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 3.9 "61%complained about the elevator ." -
3.9 "Breakfast is below average."
Overall Rating
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9.2 "Terrific location."
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7.9 "Good service."8.9 "89% found the
staff to be very friendly ." -
5.9 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 6.8 "Only 68% thought thefurniture was functional ." -
5.2 "Average comfort."
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4.8 "Vibe wasn't good."
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4.3 "Breakfast is below average."
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3.8 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 3.7 "63%complained about the elevator ." -
3.0 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.6review from
the breakfast buffet and that the internet worked without any problems
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8.0review from
This a great location with a nice cafe downstairs. It is at the end of a long pedestrian walkway in Heidelberg so very convenient. This old hotel is renovated with beautiful rooms and new bathrooms. There is no lift and no air conditioning, usual for most places that I stayed, but there is a fan and helpful staff for carrying luggage.
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5.7review from
Free internet! It was a bit noisy at night, maybe due to World Cup.
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5.3review from
I arrived at the Denner Hotel on May 17 according to my reserved schedule. On May 18, due to the British Airways cabin crew strike, I had to change my reservation to 4 nights instead of the five nights originally booked. To my surprise, the lady at the front desk said they would charge me 80% of the fifth night, which as far as I am concerned is unheard of in any hotel establishment. I did not cancel my booking, it was not a case of no-show; I simply reduced my stay in one day and they charged me almost the full price, just as if I had canceled my reservation according to the cancellation policy described on the Booking.com website.
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4.7review from
Excellent central location and some good service from staff The room cleaning service was slow only cleaning the room at 3:30 in the afternoon, the curtains in the room were broken and an order for eggs at breakfast never arrived one morning.
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6.0review from
The breakfast was lovely. The room was comfortable. Bathroom was too small, hardly any room to move around. The breakfast staff not to friendly.
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7.5review from
Friendly atmosphere. Good food /Drink.Clean. Convenient.
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7.0review from
Quirky and very nice hotel with great location, very friendly helpful staff and lovely cafe gecko
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6.0review from
Short ride from train station to hotel and great location for shopping, castle, bridge and churches.
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5.6review from
The rooms are very cosy, the breakfast is very good, and some of the staff is very very kind Receptionist were not always there when you need them. It looks a bit unorganised.
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5.6review from
the breakfast buffet and that the internet worked without any problems
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5.7review from
Free internet! It was a bit noisy at night, maybe due to World Cup.
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5.3review from
I arrived at the Denner Hotel on May 17 according to my reserved schedule. On May 18, due to the British Airways cabin crew strike, I had to change my reservation to 4 nights instead of the five nights originally booked. To my surprise, the lady at the front desk said they would charge me 80% of the fifth night, which as far as I am concerned is unheard of in any hotel establishment. I did not cancel my booking, it was not a case of no-show; I simply reduced my stay in one day and they charged me almost the full price, just as if I had canceled my reservation according to the cancellation policy described on the Booking.com website.
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4.7review from
Excellent central location and some good service from staff The room cleaning service was slow only cleaning the room at 3:30 in the afternoon, the curtains in the room were broken and an order for eggs at breakfast never arrived one morning.
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6.0review from
The breakfast was lovely. The room was comfortable. Bathroom was too small, hardly any room to move around. The breakfast staff not to friendly.
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6.0review from
Short ride from train station to hotel and great location for shopping, castle, bridge and churches.
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5.6review from
The rooms are very cosy, the breakfast is very good, and some of the staff is very very kind Receptionist were not always there when you need them. It looks a bit unorganised.
