Heidelberg Hotels

Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!

Room was large, neatly decorated and had a very modern large bathroom as well.

The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.

Staff very friendly and efficient

Poor location if you want to go into the city

you need a car if you stay there...

Staff were excellent

The comfort , silence and the cleanness in the hotel. The hotel procedures hotel are as an european hotel ( I was expecting an american procedure ). By the value of money I recommend this hotel.

The staff of the hotel needs to be better trainned to provide information about the city and surroundings.

friendly staff

Towels are too hold and not soft. Room carpet is old and dirty.

- Hotel staffs were very friendly. We experienced very good memory. If you visit Heidelberg with car, this hotel can be a good choice.

Location

spacious rooms, very modern and luxury bathroom, wooden floors (clean)

It has all that you need as restaurant, bar and a excellent spa.

Our room was a litle small and do not has captain bell to help us with the luggage

location

The hotel has an amazing view over Heidelberg and includes stunning rooms and really friendly staff.

It's a little on the pricey side

brivet

Reamrkably good restaurant inside the hotel. Polite available staffa at the restaurant.

Very cold and unavailable staff at the reception desk. Smiling is an unknown facial effort to them. On request help was delivered about the free internet available on the concierge desk only at the price of evident impatience. The parking lot is not high enough for a car taller than a spider. Parking on the roads is very expensive on working days.

The rooms are very funky and have good quality fittings. The hotel is in a quieter location, but not too far from the Aldstadt.

No iron/ironing board in room

clean free car park Calm Coffee machine and water

The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(

The fresh orange Jose in the reception desk

The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new

The hotel is in a very cute neighborhood - unfortunately, parking is a little complicated there. We were welcomed by the woman on shift and checked in well before our check-in time with no problems. She let us leave our car in the tiny lot while we went out on the town. The room was very clean and spacious. Unfortunately, the shower head bracket on the adjustable-height rod wouldn't actually stay in place and slid down to the lowest position. I informed the woman that checked us out and she seemed genuinely interested in getting it repaired. The breakfast was good and fresh.

staff were very friendly, the bed was very comfortable, you can really relax after a hard walking day, from the street you cant hear anything

From my point of view was a little far from downtown

Staff were very helpful, breakfast was lovely. The location is just a 10 minute tram stop for the Heidelberg. The hotel has maps and info for help! Size of room was very good. Our room was a tripple room and an extention above a garage. On first glance i wondered if it would be ok. But it was clean and comfortable and exciting for the kids climbing the ladder!

Spacious rooms, clean and well designed.

Construction nearby and no hotel parking- a little distant from the river.

Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-(

See above

A beautiful hotel in a lovely location, well maintained and very good food.

Having to leave after only 2 nights.

Everything was great

Gym was not really a gym, pool was very small.

Great location right near the station with very helpful staff.

The shower curtain was in a bad state and required replacing.

It is close to the train station, convenient for traffic

Poor facility.

breakfast was great

parking at extra payment 12 euro, bed little bit too soft

I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place.

Only snag - a bit far from the train station. But this hotel is great.

Staff was vey friendly.

There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.

You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.

My unexpectedly early check in was accomodated nicely

Nothing. Everything was okay.

Great location, whole new object.

sauna and sport room

When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!

Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus.

The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...

the staff personnel

the room smell

A bit scary location, feels very uncomfortable to go out in the evening...but inside is good and nice service although not very good with English. General note OK.

i only liked the view there

1. when i first arrived no one check me in. 2. i wanted the check out befor my departure date and they did not agree to setle and wanted me to pay the full amount. 3. they do not clear my apartment unless i tell them so and if i was not in it they just tidy the beds an go. 4. they came to the appartment and tok all my empty water bottels without telling me. they told me that the internet cost 3 euro per day and then they charged 10 euros. they told me when i ask for a washing machine that it is ok to use theres and when i put 2 load they told me it is 15 euros per wash.the owner told me to change my departure date so that booking.com wont take chargers for my full stay. the rooms are too small. there are no window shutter and it is noisy.

Restaurant is really good. Apartment is huge, lies in a very quiet part of Heidelberg. Very friendly staff

Rooms needs to be updated. Bathroom is outdated, and does not function properly. Price is too high

Clean, tidy and spacious. (European standards)

Expensive wifi.

This was me and my wife's first time being in Germany. After staying in Frankfurt for two days we decided to head down to Heidenberg to avoid Frankfurt's hustle and bustle. The hotel is located in a residential neighborhood which makes your stay very peaceful. The hotel room was spacious if you compare it to other European standard hotels. There is a really nice restaurant in the hotel. The nearest cafeteria is about 15-20 minute walk away. The train station is a short 5 minute walk from the hotel. Overall, the hotel was clean and tidy. Will stay again.

nothing, it was the worst hotel I've ever stayed in, dirty, we couldn't sleep because of the noise coming from the cars on the street just like if you were sleeping on a highway

everything

Pleasant small town / suburb location. Spacious accommodation at reasonable price.

Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.

Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly.

Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.

VERY UNIQUE SETTING AND VERY MUCH CITY CENTER BREAKFAST WAS FANTASTIC, BUT PRICEY

WIFI ABSOLUTELY WAS TERRIBLE. CONSTANTLY IN AND OUT. VERY DIFFICULT TO DO ANY WORK OR COMMUNICATE ROOMS WERE NOT REAL QUIET - EVEN ON THE 5TH FLOOR

When booking hotel accommodation, our preference is for a smaller hotel preferably with family management. The staff were most welcoming and the accommodation left little to be desired.

Our spacious and well appointed room was provided with a big lcd tv and a comfortable kitchenette. The shower was quite large as well. Very nice!

The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.

The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.

Really enjoyed our stay....wonderful room and the location was perfect....staff were very helpful and breakfast was lovely....will definately return

Free and good wireless internet access. Warm welcome from reception.

Not easy to find a parking place in the street but there is 2 public parking near.

The owner/manager was very healp full he even run us to the train station.