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Altstadt Hotel

Altstadt Hotel

7.8
Good

Based on 305 reviews
 
Sankt-Anna-Gasse 9, 69117 Heidelberg, Baden-Wurttemberg, Germany
  +49 6221 337 0790
Altstadt Hotel - Heidelberg, Germany
Wed 8/22
Thu 8/23
Compare vs. KAYAK |
Booking.com $112
KAYAK $258
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per night
KAYAK
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Rooms

Wed 8/22
Thu 8/23
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Reviews

Traveler rating

21
24
11
5
0

Time of year

Traveler type

Show reviews that mention

+
alpine
deeper
baby cod
venture
fone
major monuments
close to bus stop
plenty of restaurants and shops
close to old town
room on top floor
pictures do not represent
room fan
windows open
room had a big
shoping center
close to shops and transport
keeping drinks
comfy beds
bit old
air conditioning
wireless internet connection
central heating
good location
  • Mediocre
    Jul 2017
    3.4

    Awful room, no money returned

    Nothing

    I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.

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About

Overview

With a stay at Altstadt Hotel in Heidelberg, you'll be within a 10-minute drive of Heidelberg Castle and Neckarwiese. Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

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Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet-friendly
Spa

7.8 Good

Based on 305 reviews

9.3

Location

8.9

Service

4.3

Comfort

0.3

Amenities

Things to Know

  • Great shopping

Check in

2:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
No smoking
Express check out
Parking
Safe
Storage available
Concierge service
Laundry facilities
Hairdryer
Pets not allowed

Location

Most Popular Landmarks

  • Friedrichsbau 363 yd
  • Philosophers Walk 0.5 mi
  • University Museum 0.6 mi
  • Church of the Holy Spirit 0.7 mi
  • City Hall 0.8 mi
  • Old Bridge 0.8 mi

Heidelberg Travel Guide

Learn about Heidelberg on KAYAK

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