Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.6 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." -
7.9 "Good service."8.5 "85% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." 8.5 "85% said thereception staff was great ." -
7.6 "Good vibe."9.3 "93%
enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ." -
7.0 "Good breakfast."
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6.6 "Rooms are ok."5.6 "
Beds were acceptable for 56%." -
2.0 "Bar is disappointing."
Overall Rating
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9.7 "Terrific location."
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7.7 "Good vibe."9.1 "91%
enjoyed the friendly atmosphere ." 9.5 "95% said it was astylish hotel ." -
7.7 "Good service."8.6 "86% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." 8.1 "81% said thereception staff was great ." -
6.7 "Breakfast is mediocre."
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6.3 "Rooms are ok."5.1 "
Beds were acceptable for 51%." -
5.9 "Average comfort."5.1 "
Beds were acceptable for 51%."
Overall Rating
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9.3 "Terrific location."
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7.8 "Good service."
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6.9 "Breakfast is mediocre."
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6.5 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
I liked the location and the facilities I reserved two rooms and they had only one ready and the hotel was full. I had to wait one hour after they added two additional beds to the available room. I asked the staff to book a table at the hotel restaurant and when we arrived they had not a reservation for us. We had to wait again until they had a table available. Very poor service.
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8.5review from
The position is excellent. The public rooms and the food is really good. The pool area is fine. The top management was ineffectual.
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7.6review from
I found everybody very helpful and the Seafood resturant excellent
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8.0review from
Location and facilities. We had a small issue which was resolved immediately and we had a free upgrade. The restaurant food was excellent and the staff were attentive to your every need. Our stay was too short - we had only booked one night!!!!
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7.4review from
Brilliant location overlooking sea. Saw whales every day in early December. Staff very friendly and helpful. A great hotel but it isn't cheap. Hermanus is a lovely small town with plenty of arty/ crafty shops and boutiques and fabulous walks along the cliffs. The influx of italians on a Hylton Ross overnight stay - they are so rude and almost flattened us as they barged in with their cases - and the noise!
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7.4review from
Outstanding service, wonderful location, tastefully appointed
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6.4review from
Starting with a very warm welcome we were attended to very professionaly during our. The facilities were of a high standard and service was excellent. We could not have asked for a better setting to enjoy the sea view that the hotel is renowned for and the whales also came to the party.
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6.8review from
Staff were very friendly & made us feel very welcome.
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8.0review from
Interior decor, location and food
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8.0review from
we loved the whole vibe of the hotel
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8.0review from
Facility abd staff outstanding ...location could not be better Nothing
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8.5review from
The position is excellent. The public rooms and the food is really good. The pool area is fine. The top management was ineffectual.
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8.0review from
Location and facilities. We had a small issue which was resolved immediately and we had a free upgrade. The restaurant food was excellent and the staff were attentive to your every need. Our stay was too short - we had only booked one night!!!!
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8.0review from
Interior decor, location and food
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8.0review from
we loved the whole vibe of the hotel
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8.0review from
Facility abd staff outstanding ...location could not be better Nothing
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7.6review from
I found everybody very helpful and the Seafood resturant excellent
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7.4review from
Brilliant location overlooking sea. Saw whales every day in early December. Staff very friendly and helpful. A great hotel but it isn't cheap. Hermanus is a lovely small town with plenty of arty/ crafty shops and boutiques and fabulous walks along the cliffs. The influx of italians on a Hylton Ross overnight stay - they are so rude and almost flattened us as they barged in with their cases - and the noise!
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7.4review from
Outstanding service, wonderful location, tastefully appointed
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6.8review from
Staff were very friendly & made us feel very welcome.
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5.7review from
I liked the location and the facilities I reserved two rooms and they had only one ready and the hotel was full. I had to wait one hour after they added two additional beds to the available room. I asked the staff to book a table at the hotel restaurant and when we arrived they had not a reservation for us. We had to wait again until they had a table available. Very poor service.
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6.4review from
Starting with a very warm welcome we were attended to very professionaly during our. The facilities were of a high standard and service was excellent. We could not have asked for a better setting to enjoy the sea view that the hotel is renowned for and the whales also came to the party.
