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Overall a good hotel Fai8led to accept vat Registration therefore lost 19%
Quick and good service from the staff. They anticipated our wishes and had placed a cot without asking, which was exactly what we needed! No airconditioning, wich made the room very hot, as the windows couldn't be completely opened.
staff was kind excelent do not remember anything
the deep bath tub offered a chance at a relaxing soak !! .. staff was very helpful and friendly.
The rooms were clean and comfortable and the staff were polite, helpful and spoke excellent English. I found it difficult to locate the guest car parking area.
The quilt was not big enough for the bed when occupied by two.
Good access from the highway. Enough parkin space. Some restriction with wifi connection (only available ground floor, and 6th floor). My room (5th floor) has very weak connection. Better to confimr if your room has a good connection before your coming, if you are a business traveller.
I particularly liked the friendliness and helpfulness of the staff and their spoken English was excellent. I felt the room was a little dated in the furnishings but the main thing was it was clean.
I had a very comfortable room in pleasant surroundings. The staff is very friendly, and the hotel is within walking distance of most city activities. The breakfast buffet was excellent.
Pool on top floor. Nope.
the style and comfort of the hotel, the attention to detail. the proffessional manner of the employees not applicable
Enjoyed the ability to walk in the hills use the pool and resturaunt was excellent value for money.Scenery was superb unfortunately did not have time to use the beauty sessions. More infromation in English would have been helpful especially for the menus.
the swimming pool and in the comfort room , we had a special room for the children, very nice and the balkony and the view was splendid! -
All staff extremely helpful and naturally friendly No
Everything was as explained, the hotel was excellent no problems at all. Would definitely go back again.
we love the decor, the quiet hotel, very clean, breakfast is very very good. we had in the room documentation every nights (weather,detail about massage, activity, ..) but it's was in German language never in English. it is so bad for relais et chateau.
Great atmosphere, perfect staff, luxury, stylish hotel.
Everything! One of the best hotels I ever stayed at. The atmosphere was very special in the best way.
Entirely customer service driven, superb food and just the highest standard None
Restraunts and staff Bar was only open at select times
attention of staff, excellent restaurants a bit overpriced,
I have got the great impression of the hotel. It is just exellent from any point of view: very cosy rooms, frendly personal and super desing
nice area, good atmosphere, great lobby with big fireplace, very kind staff spa could be modernized
A lovely peaceful and quiet formally run hotel that is set in a beautiful location. The printed schedule for each day was helpful in planning enjoyable local trips and activities. Food in the restaurant was excellent. The hotel has a superb swimming pool and health facilities.
the staff were very friendly, especially to my 9 year old daughter who had her birthday there. The pool facilities were also very good. it would be better if the saunas were open throughout the day and not just in the late afternoon.
Pleasant and helpful staff.Very good breakfast buffet. Beautiful surroundings. Comfortable room. Little choice if you did n't want to eat meat or fish every day.
good value for money, the rooms are newly refurbished, clean and well maintained, free internet connection
Friendly staff. Clean room. Excellent meals
Very friendly welcome and excellent service from staff. Very good menu with local specialities, well cooked and presented at reasonable prices. Immaculately presented hotel and I enjoyed my stay better than at a major "chain hotel".
Excellent restaurant, friendly staff, clean, sensible price. Location: it is quite far from the city centre, transporation with bus not so often, especially at evening and night. Noise: next to football ground with a lot of kids yelling.
The hotel room is comfortable and clean. The environment is nice and quiet. It is sweet to have some fruits placed on the table, The hotel is renovating, I think it will look more beautiful after it renovation. It seems that only us who stay in the hotel as we meet people only on the other day when we check out.
very good service; tasty breakfast
The hotel was very clean and comfortable. The breakfast was good even though there was a little bit of a language problem with us and the lady serving at breakfast
The food was excellent though a bit expensive; the room was comfortable and very clean and the staff was very nice and helpful.
Clean, spacious, pleasant staff, well organized and helpful. Breakfast could be with a little bit more choice.
Lovely hotel, with very friendly and efficient staff. We had a dicious meal in the evening and breakfast was great. I'm looking forward to staying again.
nice comfortable beds. good food in restaurant (good value for money) Very small room. The elevator only went to the 3rd floor. Our room was on the 5th! With all the luggage (wintersport) not pleasant.
Very big room, clean and comfortable, great breakfast even little too high price for it.
The staff were very kind and friendly. The hotel has been beautifully renovated and incorporated some quirky elements from its past history as a former school. It's well situated to the Winterberg ski area. The restaurant is also very nice and served typical German food. The only downside, as a non-pork eater (or vegetarian) is that you are slightly limited in terms of food options.
The owners and all the staff were very friendly and helpful. Breakfast was superb and the rooms large, comfortable and extremely clean. This is a very relaxing place to stay and the hotel is located within a very picturesque part of town. The design of the bedrooms and communal rooms is very cleverly done.
I made a mistake with the booking, booking I though two people for two days Wed/Thu and later again 2 people for a further 2 days but only booked the mon leaving us both in germany with nowhere on the tue they were pretty full but managed to accomodate us for the whole week in the same rooms. Plus one night needed internet access for a couple of hours for business and no access in my room they managed to get me access to a room that did for a couple of hours.