Hillarys Hotels

Note: None of the above words describe the Perth Ambassador Hotel (PAH). The PAH had extremely good tariffs/rates and had an excellent breakfast service.

The PAH has a very dated look and feel about it. My room had carpet showing signs of distinct wear and tear (and looked a little dirty). The bathroom had taps that leaked water continuously, and one of the lights flickered on and off during the night. My room phone did not work at all, and it appeared that hotel maintenance was quite low on the list of priorities. This was very disappointing for me, and a work colleague of mine staying in a different room also had some problems with bathroom plumbing.

Good buffet breakfast .good supply of hot water, upgraded to river view room.late check out available

Nice rooms, nice view. Location is ok as long as you don't mind walking a bit. Bus stop right in front of the hotel - just $4.50 to the airport, runs every 20 minutes.

Surly, unaccommodating staff. Don't dare show up a minute before hotel check-in time! Don't ask for directions. Don't ask for anything and you'll be fine.

The river view was the highlight. The hotel is relatively new, and the decoration is nice and suitable for young couple.

Room service menu didn't have anything for vegetarians. It'd be great if we had a hot tub. limited parking outside.

I will stay there again only if i could be guaranteed for a river view room, the reservation doesn't allow you to pick. But the overall price is on the higher end.

Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities.

Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel

Location was good. Staff were friendly and helpful.

Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.

This is 'upmarket' accomodation, everything is brand new! Lovely spacious room within a beautifully constructed property. Located just 10 minutes by train outside Perth city centre in a quiet residencial area. Plenty of local restaurants and bars within walking distance. Friendly hosts Kay and Andre gave me their personal attention and made me feel at home. Had a really enjoyable stay.

Staff were very heplful and supportive.

I had expected more choice in surfy shopping. I ended up going into Perht to get board shorts.

the hotel has good location but has deteriorated badly in recent times.

TV reception bad and staff ignored requests to fix; poor room servicing, no vacuuming done for a week; mould around bath and grouting falling out of tiles; ominous stain on sofa; chewing gum stuck to stairs

The location and the effort by the staff.

I received the wrong meal from room servcie on my first evening. The room was clearly not vacuumed on a number of days and the pillows were very poor and contributed to a poor experience. The meals were overpriced (in particular breakfast) for the quality. Overall I was disappointed with the level of service given the reputation of this hotel.

Internet should be included.

They upgraded my room as it was my wedding day:))

Please write at least 15 words

The quality of the bedroom

The bathroom ceiling was cracked and peeling - small details like this let down the overall excellent quality of the hotel.

The view is very good ,but hotel is very close to the beach.

I am not sure I like to come back again, because this hotel does not offer internet in the room

We stayed at this Hotel in June 2009. The initial rooms we were given had bathrooms which were mildew ridden and had holes cut in the top of the glass window to allow steam out and neighbors a good look in! The replacement rooms were slightly better in that they had windows that did not allow others to see into the bathroom. While the staff we gracious about changing our room, the quality of the rooms we were given was not that of the room depicted on line. This is an extremely old hotel and, according to the maintenance man who came up to get our friends telephone working, they did 'renovate 1 room and planned to renovate the entire interior of the hotel, but ran out of funds, for now.' There's a reason why their picture gallery shows the exterior and nothing but the bed in a room ... This Hotel is perfectly situated in the heart of Perth, but wait until they actually do something to upgrade the rooms if you want a pleasant stay there. Mildew and musty smelling rooms and hallways are not our idea of a great place to stay!

The hotel has bedbugs and I got completly bitten up during my stay. I didn't realize what was causing the bites until I got home and saw my Doctor. I would stay away until they address this problem!!!

The pool on the roof....nice!

The fact that the bar opened at 5pm. A bit earlier would have been good.

It was a convenient location for shopping and other activities in the city.

Breakfast was ordered and extremely disappointed in the quality of food for the price paid.

staff where not the usually friendly hyatt people i have experienced in the past. food is well below par, executive lounge is not good value for money.

I told them it was our anniversary on our booking form. They gave us a card and a complimentary bottle of champagne.

Nothing

The room was adequate. it is quiet, and in a good location near the beach. Restaurants were within walking distance.

I loved the location

The email I received upon my return asking me to pay for breaking their (faulty)washing machine. This was not mentioned while I was there. I would have recommended this hotel (not the Hilton but clean & friendly. But not now.

Room was well decorated, clean, modern, well equipped and a good size.

hmmm... the view out the window was of the highway and road works!

nothing particular apart from within 1 km. of airport

no restaurant

great room, nice and big. spa was great. very clean room. would definately stay again.

That we checked in early due to our daughters wedding and our room was upgraded so that we could have early access,Also we had a premium breakfast each tht was fantastic.

It was excellent will recommend to others thanks

Really good for the kids, they loved the pool even though the it wasn't that warm. Excellent location for access to Hilarys Boat Harbour and Joondalup etc. The restaurant attached to the hotel is highly recommended welcoming staff and delicious food. Rooms had plenty of space.