Bird Haven Guest House Leribe

Staff were friendly and helpful.

The bathroom door was transparent. The accommodation was not prepared for our check-in. Beds still needed to be carried in. Problems with water pressure.

The room is fine, though cold even with the tiny heater on full.

The weak point is the service. Staff are friendly, but not very customer-oriented. They couldn’t provide a towel because it had been raining the day before I arrived; I asked where there is a supermarket open, but her directions turned out to be wrong, and anyway the supermarket turned out to be closed (they should know things like that); yes, they provide dinner (just frozen stuff microwaved, but better than nothing) but only at 6 pm, because that’s a convenient time for the staff; the dining room has a working fireplace, the room temperature is 5 degrees, but they cannot be bothered to light a fire, so we eat in our overcoats; same at breakfast; there’s Wi-Fi but only 300M a day is free. And so on. It would be easy to make this into a great little guest house with a little bit of thought. As it is, it's rather lackadaisical and unwelcoming. Note also that the guest house itself is quiet, but there was a lot of noise from outside – neighbours playing music late at night. Admittedly, it’s beyond the guest house’s control, but it still means you need ear-plugs. I’m afraid I can’t recommend this guest house until they get their act together a bit better.