Guest reviews
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All Reviews
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Families
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Business
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Solo
Overall Rating
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9.7 "Perfectly clean."10.0 "100% said
rooms were clean ." 8.6 "86% thoughtit was clean ." -
9.5 "Terrific location."9.2 "92%
liked the proximity to shopping ." 8.6 "Easily accessible by car , said 86%." 9.8 "98%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.4 "Incredible bar."
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9.2 "Food is to die for."9.3 "93%
loved the menu selection ." 9.4 "Yummy desserts , said 94%." 10.0 "100%enjoyed the side dishes ." 8.0 "80% werehappy with the price ." 8.9 "89%loved the dining experience ." -
8.8 "Breakfast is good."
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6.2 "Average amenities."6.2 "62% thought the
building was acceptable ." -
6.1 "Average value."5.2 "52% thought it was
adequately priced ." -
5.1 "Vibe was decent."
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5.1 "Internet is average."5.2 "52% thought it was
adequately priced ."
Overall Rating
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9.3 "Terrific location."
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8.9 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.8 "Breakfast is good."
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8.5 "Comfort level is high."
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7.2 "Nice rooms."
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6.3 "Average amenities."6.3 "63% thought the
building was acceptable ." -
5.7 "Average value."
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5.2 "Vibe was decent."
Overall Rating
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9.3 "Terrific location."
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9.2 "Food is to die for."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.5 "Breakfast is good."
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6.3 "Rooms are ok."
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5.8 "Average value."
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5.7 "Average amenities."5.7 "57% thought the
building was acceptable ." -
4.7 "Internet is poor."
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4.4 "Vibe wasn't good."1.2 "88%
criticized the unstylish hotel ."
Overall Rating
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9.7 "Perfectly clean."
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9.7 "Terrific location."9.4 "94%
liked the proximity to shopping ." 8.9 "Easily accessible by car , said 89%." -
9.3 "Food is to die for."
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8.9 "Breakfast is good."
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8.5 "Great service."8.5 "85% thought the
service was very professional ." 9.5 "95% found thestaff to be very friendly ." -
6.8 "Rooms are ok."
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6.2 "Average amenities."6.1 "61% thought the
building was acceptable ." -
5.9 "Average value."
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5.1 "Vibe was decent."
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4.5 "Internet is poor."4.8 "52% thought it was
overpriced ." 4.4 "56% said thewifi quality was bad ."
Overall Rating
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9.6 "Terrific location."
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8.7 "Great service."
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6.8 "Rooms are ok."
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5.8 "Average value."
Recent reviews
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- Negative
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4.0review from
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
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10.0review from
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet. Nothing.
