Guest reviews
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Overall Rating
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8.6 "Location is great."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." -
7.1 "Good vibe."10.0 "100% thought, the
hotel was modern ." -
6.9 "Breakfast is mediocre."
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6.2 "Average comfort."5.7 "
Beds were acceptable for 57%." -
6.2 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 5.7 "Beds were acceptable for 57%." -
5.0 "Internet is average."
Overall Rating
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8.5 "Location is great."
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8.1 "Great service."8.6 "86% found the
staff to be very friendly ." -
7.5 "Good vibe."
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6.8 "Breakfast is mediocre."
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6.7 "Rooms are ok."6.0 "
Beds were acceptable for 60%." 6.9 "Only 69% saidrooms were clean enough ."
Overall Rating
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8.5 "Location is great."
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7.4 "Good service."8.0 "80% found the
staff to be very friendly ." -
6.4 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
6.3 "Rooms are ok."5.7 "
Beds were acceptable for 57%." 6.6 "Only 66% saidrooms were clean enough ." -
6.2 "Average comfort."5.7 "
Beds were acceptable for 57%."
Overall Rating
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6.0 "Rooms are ok."
Recent reviews
- All reviews
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- Neutral
- Negative
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8.0review from
We rented the King Suite as we were travelling with our 2 yr old and 19 year old daughter. Our one and ONLY complaint on the hotel was that the air conditioning setup was a unit in the living area and a very pathetic pass thru fan into the bedroom. So with this setup our kids froze and we were too hot. If we opened the door the temp evened out, but we got the suite with the bedroom to have some privacy.
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8.0review from
Nice and affordable, especially, My son likes Free rental DVD service
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10.0review from
The strengths of the hotel were the excellent service. By that I mean the staff was Very friendly, courteous and always willing to help where possible. The room was also furnished with modern furniture, it was clean and had everything I needed in the kitchen. The internet speeds were also very good. I was getting over 12 Mbps download and over 4 upload. On the flip side, I found the hotel noisy. When someone walked on the floor above us, our room would shake. Also our breaker kept blowing when the microwave was in use ( I am sure this is not normally the case though).
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8.0review from
This hotel was a great place in a great location. The only knock I give it is that it was noisy. Not people running down the hall noisy, but built in such a way that one could hear people in the hall and above you and beside you... Other than that it was great and I would stay there again.
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8.0review from
A good clean hotel with friendly customer service.
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4.0review from
My husband, toddler and I made a quick stop in Hot Springs to eat at McClards while on a road trip. Our hotel stay wasn't great as we expected. We arrived late, during a shift change; I know this because the staff member who eventually checked me in, informed me that he was trying to leave for the night. We had a queen sized bed, but only one nightstand which is always difficult on a couple who both wear glasses. There was only one bath towel in the room as well, so maybe the expect a queen bed to be a single. We knew in advance that the hotel does not provide portable cribs, and there was enough room for the one we brought. All night long, we listened to the freezer, on the full sized refrigerator, make noise - I assume the ice maker given the only ice makers on premises are the ones in room. We were on the first floor and heard everyone walking through the parking lot in the morning, as well as the car alarm that kept going off. We did not hear much noise from inside the hotel, however. While all of my 'complaints' are really just annoyances, I would try another hotel in the future.
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8.0review from
Hotel, room and bed were great. Staff, however, was rude and condescending. I could hear them talking about other customers in a rather negative light while there were quite a few of us in the lobby. I understand that, in any workplace, you're going to have complaints about the people you deal with. You shouldn't, however, let those people (or other customers) hear about it, though.
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10.0review from
This hotel was very clean! We had a studio suite and it was plenty big enough for the two of us! We did not use any of the cooking appliances, but they looked new. The bed was very comfortable too. Was close to the racetrack, we walked. Even though there was no breakfast at this hotel, there were several options close by. Overall a fantastic stay!!!
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10.0review from
This was our second stay at Candlewood. The rooms are very clean, nice decor, bed was comfortable. Friendly staff. Close to everything. Great Stay.
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8.0review from
My wife and I were looking for a 3 - 3 1/2 star hotel that would allow our 1 1/2 years old golden retriever/lab mix. If you are looking to stay at a nicer hotel with a larger dog in the Hot Springs area, then I would strongly recommend this hotel. The rooms come with a fully stocked kitchenette so that you can fix your own food (and refridgerate it) if you want. The beds are pretty comfortable and the bathrooms are clean. There is even a nice patio out back overlooking the pool. The only drawback to the hotel is that they do not serve any kind of breakfast whatsoever. The only thing you're going to find is pre-packaged stuff at the lobby's convenience store that come with the typically inflated hotel prices. From what I understand, the breakfast situation is a standard thing for Candlewood Suites. You are, however, charged about 10 dollars less per night than a comparable room due to the lack of food. So go to a closely located restaurant and spend your money on breakfast there. That only is unfeasible if you have a large family that you would have to take to breakfast or you don't feel like leaving the hotel for breakfast. Overall, I really like this hotel and would definitely stay here again if I visit Hot Springs in the future.
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8.0review from
THE ROOMS COME WITH MIN KITCHENS & WERE CLEAN. THE LOCATION IS ON THE MAIN STREET OF TOWN & JUST OUT OF THE MAIN DOWNTOWN AREA. HAD VIDEO'S TO RENT WITH A BUMPER CARS/GAMES CENTER RIGHT NEXT DOOR FOR THE CHILDREN. WILL CHECK OUT CANDLEWOOD SUITES AGAIN!
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8.0review from
We rented the King Suite as we were travelling with our 2 yr old and 19 year old daughter. Our one and ONLY complaint on the hotel was that the air conditioning setup was a unit in the living area and a very pathetic pass thru fan into the bedroom. So with this setup our kids froze and we were too hot. If we opened the door the temp evened out, but we got the suite with the bedroom to have some privacy.
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8.0review from
Nice and affordable, especially, My son likes Free rental DVD service
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10.0review from
The strengths of the hotel were the excellent service. By that I mean the staff was Very friendly, courteous and always willing to help where possible. The room was also furnished with modern furniture, it was clean and had everything I needed in the kitchen. The internet speeds were also very good. I was getting over 12 Mbps download and over 4 upload. On the flip side, I found the hotel noisy. When someone walked on the floor above us, our room would shake. Also our breaker kept blowing when the microwave was in use ( I am sure this is not normally the case though).
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8.0review from
This hotel was a great place in a great location. The only knock I give it is that it was noisy. Not people running down the hall noisy, but built in such a way that one could hear people in the hall and above you and beside you... Other than that it was great and I would stay there again.
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8.0review from
A good clean hotel with friendly customer service.
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8.0review from
Hotel, room and bed were great. Staff, however, was rude and condescending. I could hear them talking about other customers in a rather negative light while there were quite a few of us in the lobby. I understand that, in any workplace, you're going to have complaints about the people you deal with. You shouldn't, however, let those people (or other customers) hear about it, though.
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10.0review from
This hotel was very clean! We had a studio suite and it was plenty big enough for the two of us! We did not use any of the cooking appliances, but they looked new. The bed was very comfortable too. Was close to the racetrack, we walked. Even though there was no breakfast at this hotel, there were several options close by. Overall a fantastic stay!!!
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10.0review from
This was our second stay at Candlewood. The rooms are very clean, nice decor, bed was comfortable. Friendly staff. Close to everything. Great Stay.
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8.0review from
My wife and I were looking for a 3 - 3 1/2 star hotel that would allow our 1 1/2 years old golden retriever/lab mix. If you are looking to stay at a nicer hotel with a larger dog in the Hot Springs area, then I would strongly recommend this hotel. The rooms come with a fully stocked kitchenette so that you can fix your own food (and refridgerate it) if you want. The beds are pretty comfortable and the bathrooms are clean. There is even a nice patio out back overlooking the pool. The only drawback to the hotel is that they do not serve any kind of breakfast whatsoever. The only thing you're going to find is pre-packaged stuff at the lobby's convenience store that come with the typically inflated hotel prices. From what I understand, the breakfast situation is a standard thing for Candlewood Suites. You are, however, charged about 10 dollars less per night than a comparable room due to the lack of food. So go to a closely located restaurant and spend your money on breakfast there. That only is unfeasible if you have a large family that you would have to take to breakfast or you don't feel like leaving the hotel for breakfast. Overall, I really like this hotel and would definitely stay here again if I visit Hot Springs in the future.
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8.0review from
THE ROOMS COME WITH MIN KITCHENS & WERE CLEAN. THE LOCATION IS ON THE MAIN STREET OF TOWN & JUST OUT OF THE MAIN DOWNTOWN AREA. HAD VIDEO'S TO RENT WITH A BUMPER CARS/GAMES CENTER RIGHT NEXT DOOR FOR THE CHILDREN. WILL CHECK OUT CANDLEWOOD SUITES AGAIN!
