Bentonville hotels

Pros: It's a really interesting hotel with lots of little touches that made the stay enjoyable. Location is an easy and beautiful walk to the south entrance of the Crystal Bridges Museum. We enjoyed our dinner at the hotel restaurant, the Hive.

Pros: Fabulous, friendly and accommodating staff; great location; luxurious yet FUN accommodations ; GREAT art work on display !

Pros: Comfortable

Cons: Charged for breakfast

Pros: Friendly staff, good public spaces, great coffee.

Cons: Too much furniture for two people to move around, undependable hot water. Location isn't horribly inconvenient but nothing is walkable and it,s ugly.

Pros: Hotel was very modern. The staff was extremely nice they went above and beyond, and the price was very reasonable

Pros: Very clean facility. Weekend rates reasonable but, suspect they are high during the week due to proximity of Walmart headquarters.

Cons: Nothing.

Pros: Bed was super comfy. Room was sound proof, very peaceful and quiet, which is a plus! Price was affordable.

Cons: Room service was only from 5-10pm,not all day. I would have loved breakfast in bed.

Pros: We loved the suite with the two queen size beds and fold out. The breakfast was ok. The pool was fine and so was the hot tub.

Cons: Not much. I will stay there again.

Pros: Clean well kept rooms. Everyone was very helpful and courteous. Great breakfast. Good atmosphere. Quiet.

Cons: Nothing, will stay again.

Pros: Clean newly renovated modern room.

Cons: Renovations were in progress throughout the hotel and the pool was closed for that reason.

Pros: clean and well managed

Cons: Can't recommend this place-needs new management- overrated - should be a two star property.

Pros: The location

Pros: Very friendly staff - quickest check in ever! Very comfortable beds, very clean hotel. The breakfast was fully loaded with warm & cold items. Parking was very close.

Pros: Very nice. Updated. Clean. Friendly service. Great value. Convenient to crystal bridges. Right off interstate. Would stay again.

Pros: The room was large and clean and attractively decorated, the Suites perfectly located for Crystal Bridges Museum, the WiFi was fast, and the breakfast very generous. Staff that we met in the halls were friendly. The kitchen area was well equipped. Nice to have a business area with access to computer and internet.

Cons: The king-sized bed looked lovely, but the padding on the top of it was softer than I prefer and it was hard to turn from side to side. The shower looked lovely, too, with a double area for sitting, but the shower head was fixed and the pressure was minimal, so it was hard to see how one could really take advantage of the seating, etc. The basin had a spray feature which resulted in very little water coming out (had to run it forever to get lukewarm) and no pressure. In contrast to staff we met in the halls and the dining area who were exceedingly friendly, the ones who checked us in and out were not welcoming at all.

Pros: Definitely a great deal.Beautiful rooms. Wonderful staff. And bonus...direct TV is in every room. It was very clean. We really loved this hotel and if we ever find ourselves in Bentonville again, we will definitely be returning here.

Cons: I liked everything

Pros: loved the very spacious room and kitchenette, was clean and quiet even though we were very close to elevator

Cons: The beds could have been a little softer. There was a horrible bright light flashing on some sensor over one of the beds that was very irritating once the lights were out.

Pros: Location was OK. All the facilities were there. On paper it was nice. The realities were not good. The reception was brusk. The phone was answered by someone who supplied facts, not help.

Cons: The place was cheap. The water did not get hot, and it took a long time to get warm. The drain in the sink was extremely slow. Plastic cups wrapped in plastic for glasses in the bathroom.

Pros: The pool and jacuzzi were brand new. The breakfast was better than the typical continental breakfast with the inclusion of biscuits and sausage gravy for those who would eat that sort of thing. In general, the room was clean and beautiful. Big walk-in shower and full sized refrigerator. Staff was friendly and helpful. Enjoyed the ice cream vending machine.

Cons: We had to put tape over the blinking fire alarm green light because as soon as the room lights are out they are overwhelmingly bright. Felt like being in a disco, and not in a good way. The jacuzzi jets were out of order even though the jacuzzi appeared to be brand new, although the water was good and hot. Carpet in room was badly stained. Sad that as they are converting to a Comfort Inn that they will no longer be pet friendly. The refrigerator froze our food because it had been pre-set on the highest setting.

Pros: The room was spacious and clean, with a nice kitchenette.

Cons: Bed was a bit soft and saggy. I would stay there again, but would probably request a room on the backside of the hotel as the highway noise could be a bit loud at times.

Pros: My second stay here -- one of the nicer value-type business hotels in Rogers/Bentonville, and one of my 3 favorites. Nice newer facility, nice staff, comfy beds, good breakfast, good coffee, great in-room kitchen setup (including full size fridge). Decent value if you can find a room for $75 or less. Not a whiff of stale cigarette smoke (my pet peeve).

Cons: Carpet in room is starting to look a little grungy.

Pros: Very nice for price

Pros: Very friendly staff, convenient location

Cons: No pool or hot tub, continental breakfast was poor quality and not set up on time

Pros: Like breakfast being offered extra early and the airport shuttle.

Pros: We stayed for 3 days. Two adults/two children. Very nice hotel. Rooms were up-to-date and spacious. Our room was very clean - nothing out of place. Cleaning staff were very responsive. Breakfast staff were very professional and selection was good. No complaints about the bed or pillows either.

Cons: Pool was too chilly to enjoy - even for kids.

Pros: Clean room. Coffee in room. Quiet.

Cons: I smoke so I was hoping they had a few smoking rooms. I would have enjoyed the stay more if I didn't have to go outside to smoke. I know I wasn't the only smoker there. It was o.k. Though.

Pros: Very clean, quiet and not far from Crystal Bridges. I would recommend this hotel.

Pros: great staff

Cons: poor lighting in bathroom

Pros: nice large room and good breakfast. Friendly staff

Cons: noisy children

Pros: Best Western Plus Castlerock Inn & Suites is a very nice place to stay and the staff are very friendly. The hotel is very clean and quiet. The Inn & Suites have been updated and have a very upscale feeling. Thank you!

Cons: I needed to go home a day early and they told me I could cancel my second night stay without any problem. I didn't realize it needed to be done through Kayak. Although I appreciated being able to cool the room down quickly the Air Conditioning fan blower was very loud.

Pros: Convenience with supporting staff!

Pros: It was amazing the beds are so comfortable and the breakfast was so good and the staff are so nice I would recommend it

Pros: We walked in and were greeted with a smile and friendly staff member. The whole weekend stay was wonderful. I am looking forward to coming back.

Pros: The rooms and hotel were very clean. Beds were comfortable. Rooms were very updated. Staff was very friendly. Indoor pool and spa.

Cons: Coffee was cold at breakfast. Too much chlorine in pool. Wish they had a shower in pool area to rinse off.

Pros: Friendly, helpful, delightful staff. Nice warm breakfast, clean comfortable rooms. Stay here!

Cons: Asked for a 12 o'clock check out and was denied

Pros: Clean room.

Pros: I liked that the bed was softer than the last two other hotels I stayed at. The swimming pool was nice, too. The staff was friendly and helpful.

Cons: I was expecting the bedding to be changed each day but it wasn't, nor was the bed properly made. The main building was colder than was comfortable for me as I did spend some time in the lobby.

Pros: Hotel was new and very clean. The lobby was very spacious.

Cons: Food was average, ordered the salad and the dressing tasted like it came from a food service packet.

Pros: Staff was friendly, room was large and nice.

Cons: Bed was a bit stiff for me.

Pros: Location and staff were great!

Cons: Lobby smelled like very stagnant air. Room smelled like a middle aged man and overall decor needs to be updated.

Pros: room was clean

Cons: Television did not work and there was no staff on hand to fix. The front desk told me to check the plug and could offer no additional support. HVAC unit did not work properly.

Pros: Breakfast wasn't the best but was adequate. Fantastic pool, great outdoor space and good workout facility. Easy in and out off the interstate. Staff was exceptionally helpful and friendly.

Pros: Clean and reasonable

Pros: Hotel was kept clean, staff was very plesant and most interacted with us on a semi-personal / business level which made us feel more welcome. I hear the coffee was super, but don't drink coffee so cannot attest to that first hand. The price via Kayak was a deal however I would not stay here again if my trip was more than one night as the mattress was horrible.

Cons: The bedding has a lot to be desired - all the people I talked to in our group said pretty much the same thing; uncomfortable, made the neck and back hurt. I do NOT have neck or back issues but did when I left after staying 4 nights.

Pros: Location. Cleanliness. And staff were friendly and approachable

Cons: Bed was hard as a rock and the ac unit in my room would randomly set itself to 80 and id wake up sweating

Pros: Bed was comfortable and front desk staff was nice and remembered me from my last stay.

Cons: Everything was great. I have nothing to change about this hotel. Hope the price stays the same. This is the hotel I stay at when I have an early surgery.

Pros: Exceeded my expectation in every way.

Cons: Room was smaller, more cramped then typical room in this price range.

Pros: The room was very clean

Cons: The bed was comfortable. The room was very clean

Pros: Great staff. Especially Heather.

Cons: I liked everything.

Pros: Friendliness of staff

Pros: The location was great. The upgrades; beds and TVs, are a wonderful addition to the hotel. With more customer service training, to what seems to be, a very young hotel staff, the hotel has the potential to be a really nice hotel and one guests will recommend to others. As of now, that cannot be said. The location and the price are the only things, that will ensure mediocre success. The housekeeping staff were ALL VERY FRIENDLY. The interactions I had with them, were the highlight of my stay. They customer service skills are outstanding. Also, the hotel representative who worked the night shift was also very friendly and courteous as well.

Cons: We arrived at the hotel a little after 5pm, on Oct. 20,2017. There was some kind of water spill or malfunction in a portion of the hallway on the hotel's second floor, and an entire section of the hallway was soaking wet. The A/C unit in our room didn't work at all. When I attempted to turn it on, it had a burning smell. I alerted the front desk by phone and personally went to the front desk to speak with a representative. I advised them, due to a heart condition my Mother has, she has to be in a room with a properly working A/C unit. The Representative called their Maintenance Man. She informed me he was currently working other hotel situations, however she took my number and said she would call me, once the problem was resolved or not resolved. She never called. We made it back to the hotel, from a concert at U of A, well after 10pm. I went to check the room and an entire new unit was in the room, but there were screws, dust and other debris from the old unit in the room. The old A/C unit sat in the hallway, in front of a door marked "storage" the entire weekend. I was very pleased the A/C problem was resolved, but the left behind debris was unacceptable and the old unit being left in the hallway, could have presented a hazard to other hotel occupants, especially children. There were not enough towels/linens in the hotel. Which prompted daily visits to Housekeeping to ask for towels. And our sheets were not changed during our hotel stay. While I was at the front desk, another hotel guest requested towels. The rep informed the guest, she could call and someone would come and retrieve the old towels. The guest informed the hotel rep, there was not room phone in her room. The hotel rep jokily said, she could email her. Seeing as I've worked in an hotel before, every room needs a phone in case a problem or emergency arises. The remote control only turned channels. The volume and power buttons did not work.

Pros: Pool, cleanliness, friendly staff.

Pros: It was clean, quiet, and child friendly. We brought dinner back to our room but forgot about utensils. The lady at the front desk was very helpful. She let us use silverware from the breakfast area.

Cons: The blind on the window was a little narrow. Seeing around the sides of it bothered me.

Pros: Brand new hotel. The decor was nice. The bed and pillows were the best.

Cons: Perfect

Pros: nothing- we have stayed several times at the Days Inn by Windham in Fayetteville, and it was wonderful, great counter help and great breakfast,

Cons: supposed to have non smoking room, went to that room beds standing on edge, couldn't stay in, then only had smoking room. it was Ok, not very much variety for breakfast, juices were empty.

Pros: Location

Cons: No elevator, I was on the 2nd floor and had to make 5 trips upstairs to load and unload. I'm 60.

Pros: The price

Cons: Bugs in the room, black mold on the ceilings, staff that seemed uninterested in helping. Filthy chairs.

Pros: Location

Cons: Breakfast was a total disappointment. It should not be advertised as a free breakfast!

Cons: Run down, dirty, grimy. I'll just pay more next time.

Cons: The beds were awful. The air conditioner rattled constantly. We had 2 lamps that didnt work. One didn''t work because it wasnt plugged in...because the outlet didn''t work.

Pros: Not very much. The room was dirty. The toilet was broken. Bugs in the room.

Cons: Broken toilet. Terrible water pressure. Way too much money for these kind of problems

Pros: Quiet

Cons: Big stain on carpet, checkin was miserable-had doubled reservations for each of us-one with smoking and a king one single non smoking. Took for er to check in and straighten it out.

Pros: They were very nice staff

Cons: The pool was unavailable due to algae!!