Pros (+) Almost everything I needed.
Cons (-) Saw a little roach. They need to get pests under control, that might freak some people out.
2 stars
Extended Stay America Suites - Houston - I-10 West - Citycentre
Photos of Extended Stay America Suites - Houston - I-10 West - Citycentre
Overview
Suburban Houston hotel in Memorial with free breakfast This smoke-free hotel features coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request. Extended Stay America Suites Houston I10 West CityCentre offers 110 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Latest deals for Extended Stay America Suites - Houston - I-10 West - Citycentre
Amenities at Extended Stay America Suites - Houston - I-10 West - Citycentre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Kitchen
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Microwave
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
General
- Family rooms
- Telephone
- Carpeted
- Storage available
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Wardrobe or closet
- Alarm clock
Workspace
- Desk
Health and safety
- Safe
Services and conveniences
- 24hr front desk
Family friendly
- Complimentary breakfast
Reviews of Extended Stay America Suites - Houston - I-10 West - Citycentre
6.6
Okay
708 verified ratings
Wonderful
265
Very good
65
Good
51
Okay
46
Fair
68
Mediocre
56
Poor
157
Summary of reviews
Guests say
Guests appreciated the location of the hotel, highlighting its convenience and pet-friendly policies. However, many reviews pointed out significant issues with the service, describing staff as rude and unhelpful. Cleanliness was another major concern, with reports of dirty dishes, bed bugs, and unpleasant odors in the rooms. Overall, while the hotel offers good value for its price, the negative experiences with service and cleanliness overshadowed the positives.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
5.8 out of 10
3 reviews
7.8 out of 10
2 reviews
All reviews
Cons (-) Smelled, hard bed, no typical bathroom supplie only one bar of soap and shampoo,
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the quality of the beds at Extended Stay America Suites - Houston - I-10 West - Citycentre?
Some guests have mentioned that the beds and pillows were uncomfortable, while others found the bed to be quiet and comfortable.
Is parking available at Extended Stay America Suites - Houston - I-10 West - Citycentre?
Yes, the hotel offers free parking and private parking for guests.
What can I expect from the breakfast at Extended Stay America Suites - Houston - I-10 West - Citycentre?
The hotel provides complimentary breakfast, but some guests have mentioned that there were issues with the breakfast not being served as advertised.
How is the cleanliness at Extended Stay America Suites - Houston - I-10 West - Citycentre?
Guests have reported mixed experiences with cleanliness, with some mentioning clean rooms and friendly staff, while others encountered issues such as roaches and a scent that was not pleasant.
What is the best time to visit Extended Stay America Suites - Houston - I-10 West - Citycentre?
The high season is in February, and the low season is in January. It's recommended to check the specific cancellation/prepayment policies for the desired room type and provider before booking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for Upper Floor Rooms
Several guests reported unpleasant experiences with roaches and unpleasant smells in the first-floor rooms. Choosing a room on a higher floor may help avoid these issues.
Verify Breakfast Availability
Despite the hotel's advertisement of complimentary breakfast, some guests found that breakfast was not available as expected. It's advisable to confirm the current status of breakfast service before booking.
Consider Room Cleanliness
While some guests praised the cleanliness of their rooms, others reported issues such as roach infestations and moldy bathrooms. It's recommended to check recent reviews specifically regarding room cleanliness before making a reservation.
Check for Nearby Activities
The hotel's location offers proximity to various attractions, including walking trails, retail outlets, and the City Centre. Guests may want to explore these nearby activities for added convenience and enjoyment during their stay.
Inquire About Security
Some guests expressed concerns about safety and security, including incidents of theft and unauthorized room access. It's advisable to inquire about the hotel's security measures and protocols upon check-in.
Confirm Service Availability
Despite the hotel's listing of 24-hour front desk service, some guests encountered difficulties with late check-in and unavailability of staff during early morning check-out. It's recommended to confirm the actual availability of round-the-clock service.
Address Room Comfort
While some guests found the rooms quiet and comfortable, others experienced discomfort due to issues such as uncomfortable beds and pillows. Potential guests may want to verify the room comfort based on recent reviews.
Consider Alternative Dining Options
Although the hotel offers breakfast, some guests found the options limited. Exploring nearby restaurants and stores may provide additional dining choices for a more satisfying experience.
Pet-Friendly Accommodation
The hotel allows pets with applicable charges. Pet owners should inquire about the pet policy and associated fees before bringing their furry companions.
Evaluate Staff Interaction
While many guests praised the friendly and helpful staff, others encountered rude or unhelpful behavior. It's advisable to consider recent feedback regarding staff interactions to set appropriate expectations.
Location
11175 Katy Fwy, Houston, TX 77079
What's nearby
- Lakewood Church9.4 mi
- Buffalo Bayou Park10.5 mi
- Rice University11.9 mi
- Museum of Fine Arts11.9 mi
- Houston Museum of Natural Science12.1 mi
- Houston Zoo12.2 mi
- Hermann Park12.3 mi
- Willowbrook Mall12.4 mi
- Sam Houston Park12.5 mi
- Downtown Houston12.7 mi
- Houston Theater District12.7 mi
- Co-Cathedral of the Sacred Heart12.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - Houston - I-10 West - Citycentre
Low season | November |
|---|---|
High season | July |
Average price (weeknight) | $76 |
Average price (weekend night) | $76 |
When to book a room at Extended Stay America Suites - Houston - I-10 West - Citycentre
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Extended Stay America Suites - Houston - I-10 West - Citycentre
FAQs when booking at Extended Stay America Suites - Houston - I-10 West - Citycentre
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Value for money | 7.0 |
|---|---|
Distance to city center | 12.8 mi |
Nearest Airport | Houston George Bush Intcntl |
Distance to airport | 20.0 mi |