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The location and room were good.
The door key would lose it's magnetic identification after twenty minutes completely away from any electronics. After being stuck out of the room for an hour at 11pm in pajamas, the night clerk finally made his way to resolve the issue. I’m not sure if he didn’t speak any English or if he was just being intentionally difficult, but after attempting to explain to him with every conceivable charade gestures for ten minutes my partner used the same phrase from the beginning and immediately comprehended. He insisted that you couldn’t check out for another 12 hours, as if that is something people do in the middle of the night on a mountain 30 minutes from town. Maybe it’s also Swiss custom to walk up into 6 inches of your face and stare at you, but it didn’t happen at any other time in this country. This also goes for starring and sighing with impertinence for an additional 10 minutes. One of the two key cards only worked and he specifically gave me the one that didn’t. I say this because as I attempted to take the both that he handed me, he clamped down on the bottom key, smirked, then languidly handed the other to my partner. Both keys stopped working after 12:30 am. We attempted to get food while we were stuck out of the room, the restaurant closes at 12 but they said they were closing at 10 because their weren’t enough people. The two wait staff that did interact with us acted as though we were being outrageous for even attempting to get food. They charged us something like $30 for some deli meat and free bread. There are no stores anywhere close to this place and the ones in range close early. The staff in the morning without a manager offered us a drink ticket and two free $15 passes for the lift for our inconvenience. Mind you this visit took 2 hours to get to from Zürich and cost about $270 for one night. I would never return nor recommend this hotel to anyone, rich or poor. It was not worth the money, and the attitude of the staff was infuriating.
This is a special place because of the location. The room was modern and clean and the layout of the room was really good. We were afraid that the hotel would feel big and unpersonal but it wasn’t. The breakfast up on the mountain was amazing and something you wouldn’t want to miss
The spa facilities were state of the art!
With a stay at Säntis - Das Hotel in Urnaesch, you'll be 0.1 mi (0.2 km) from Saentis Cable Car and 15.1 mi (24.2 km) from Iltios Unterwasser Cable Car. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
based on 184 reviews
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