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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.0 "90%liked the proximity to shopping ." -
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 7.5 "75% found therestaurant service to be one of the best ." -
8.7 "Food is delicious."10.0 "
Yummy desserts , said 100%." -
8.1 "Breakfast is good."8.5 "85% were
happy with the price of the breakfast ." -
6.3 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.4 "Only 64% saidrooms were big enough ." -
6.1 "Average value."
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5.7 "Average comfort."6.3 "
Beds were acceptable for 63%." 6.4 "Only 64% saidrooms were big enough ." -
4.8 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." -
3.3 "Wellness & sports facilities were not very nice."
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3.1 "Disappointing internet connection."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."
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8.9 "Food is delicious."
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8.9 "Great service."9.6 "96% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 7.1 "71% said thereception staff was great ." -
8.7 "Bar is amazing."
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7.9 "Good breakfast."8.4 "84% were
happy with the price of the breakfast ." -
6.1 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 6.3 "Only 63% saidrooms were big enough ." -
6.0 "Average value."
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5.9 "Average comfort."6.5 "
Beds were acceptable for 65%." 6.3 "Only 63% saidrooms were big enough ." -
4.6 "Vibe wasn't good."2.1 "79%
criticized the unstylish hotel ."
Overall Rating
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9.0 "Terrific location."
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.2 "Breakfast is good."
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6.2 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 6.5 "Only 65% saidrooms were big enough ." -
6.0 "Average comfort."6.2 "
Beds were acceptable for 62%." 6.5 "Only 65% saidrooms were big enough ." -
5.8 "Average value."
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5.0 "Vibe was decent."
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3.9 "Pool is below average."
Overall Rating
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9.2 "Terrific location."
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." -
7.9 "Good cleanliness."8.0 "80% said
rooms were clean ." -
6.0 "Rooms are ok."
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5.7 "Average comfort."
Overall Rating
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9.3 "Terrific location."
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.2 "Generally very clean."8.3 "83% said
rooms were clean ." -
5.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
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10.0review from
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
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10.0review from
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
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9.7review from
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
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7.4review from
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
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8.3review from
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
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7.7review from
Location in downtown Indianapolis wa excellent
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7.3review from
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
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5.7review from
The location was great A couple of mornings, coffee in the lobby was left over from the night before
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7.0review from
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
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8.0review from
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
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6.3review from
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
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10.0review from
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
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10.0review from
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
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9.7review from
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
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8.3review from
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
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8.0review from
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
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7.4review from
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
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7.7review from
Location in downtown Indianapolis wa excellent
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7.3review from
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
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7.0review from
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
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4.5review from
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
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5.7review from
The location was great A couple of mornings, coffee in the lobby was left over from the night before
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6.3review from
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
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