Cons: I am very upset because they did not have a car when I arrived, and when I had previously tried to contact them because my flight was delayed no one picked up. I had to rent from a different place for significantly more. I would never rent through them or kayak again as a result.
Nov 2 2015
Bargain Basement (Basement is the operative word)
Pros: I liked the low price that I booked for a 6-day rental. Also, the shuttle was relatively modern, clean, and comfortable.
Cons: Signage at the airport was inadequate. I had to ask a competitor how to find the shuttle to the offsite lot.j
The distance to the lot from the airport is not insignificant.
The lot is located in a run-down section, surrounded by a hurricane fence, and has as its office a junky old portable trailer. Not too nice.
The staff seem unable to keep up with returns and new customers. Wait times for shuttle pick up as well as for checking out a car seemed long.
After waiting 15 minutes or so to get to the counter, there was no option in full size vehicles when I was picking up my car. Only a '14 Impala (old style). I detest the old style Chevy Impala because I prefer to drive something comfortable, well made, and at least a little fun. The new style is great. The old Impala is none of those things. The only other option offered was a Kia Soul. So I took the Impala. However, when I got in it reeked of cigarette smoke. It also looked like it had been wrecked and repaired (poor panel fit, evidence of repaint). I had also noticed that I had been overcharged by $98. So I went back in and requested something else (which they did not argue about). They offered to clean up a recently returned Altima (a much better drive) and they fixed the overcharge on the contract. This car was in at least as rough of shape with evidence of rear-ending another vehicle (pinch points with rust near the headlight corners), not to mention the finish looked like it had been driven through a series of barbed wire fences. The wheel covers were chipped and cracked. The interior was filthy and the interior windshield and window glass was disgusting. These are all apparently very used vehicles (35,000 - 45,000 miles) with hard miles on them.
So I guess the old adage "you get what you pay for" stands. Very disappointing, though.
Apr 25 2016
Go anywhere else
Pros: The car was clean
Cons: Not in the airport terminal as advertised on kayak. Had to take a 15 min shuttle to the car pick up.
Employee didn't go over hidden costs, I signed for waiving of insurance and road side assistance, or so I thought
Price, with hidden costs, was double the quoted price on kayak. When I mentioned it to them, they pulled out the form I signed and said are these your initials, they were but that was not what I was told when I initialed that item.
Complete rip off. I spent the amount of money on an economy car that I could of on a mid sized car at a reputable car dealer for a day. I don't recommend this place at all
Sep 23 2016
Pros: The shuttle was timely and courteous. The time it took to rent the car was very quick. The car was better than expected and all of the staff were very kind
Cons: It was quite a ways from the airport but there is a 24 hour shuttle so it was convenient still
Oct 12 2015
Pros: Took my rental 2,300 miles and including the rental fees for the week spent only $300 on transportation. Can't beat that especially when you usually drive a jeep.
Oct 21 2015
Cons: This office attempts to add extra fees for "roadside assistance" and a full tank of gas that can significantly increase the base rate that you reserve online. Waits at pickup and dropoff are long; each customer interaction takes much longer than it should, because of these deceptive practices. Buyer beware!
Oct 22 2015
They Canceled my booking and charged me a discount
Cons: I booked on Kayak easily. I had plane delays and was not able to get to Payless until 6pm when on Kayak they said pick up was noon.
I did not see anywhere that there was a dead line to pick up or my booking would be canceled. I understand it was later than usual but I did not think to call. I was more concerned with getting flights and missing my connections because of airline delays.
I am stuck with no car if I decline and go back to airport to rent another car at a higher rate. I feel I was shafted by Payless
Nov 2 2015
Incredibly inexpensive, smooth, friendly, and easy
Pros: Despite being a little ways away from the airport, this couldn't have been a more pleasurable experience. Incredibly low price, reservation made easily the day of by kayak online, friendly service throughout, nice, clean car... would absolutely use them again.
Nov 4 2015
Cons: you quoted me a rate of $69.00 and they would NOT honor this rate even though i should them the reservation. I would like a refund for the difference! I will be contacting American Express regarding this. The rate resulted in virtually the same price I would have paid if I had rented on airport property rather than taking their 10 minute shuttle.
Pros: The staff at both locations was awesome. Pick-up and drop off were excellent. They were quick,efficient, and kind, offering water when we picked up the car on a super hot day. It was a great overall experience.
Cons: The car smelled like cigarettes, but covered up with a cleaning smell. The car only had 13, 000 miles on it, but it really lacked any pick-up. I guess that's what you can expect with an economy car. Overall it was a good experience and I would go with Enterprise again.
Aug 26 2016
Pros: People, car, and service excellent
Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother
Aug 23 2016
Address verification was unexpected and inconvenie
Pros: Good customer service by Justin despite an unexpected and inconvenient process to verify my new address.
Have never had this before but they required two bills in my name. I did not have them on me so I had to spend time searching for bills through online accounts. If it is needed they should tell you that in your confirmation so you're prepared.
Apr 11 2016
Pros: Ashley and Chelsey were personable and accommodating. Meeting my needs were their priority.
Cons: The car was not ready @ pickup, (even though my reservation was confirmed by a phone call tje day before) although it only took an additional 10 minutes to turn it around.
Sep 13 2016
Pros: The vehicle was more than adequate. Enterprise did not have he vehicle that I originally ordered so they gave me an upgrade for the same price. Great personnel. Will do business with them again.
Aug 20 2016
Pros: Very friendly staff. Nice car
Cons: Nothing I can think of
Sep 23 2016
I would rent from them again.
Pros: Staff was friendly and helpful.
Aug 24 2016
Pros: They waived the drop charge at the airport!!!!
Pros: Large car. Was able to exchange at a local office. Staff was polite.
Cons: Smelly car - cigarette smell was not properly removed . Not cleaned properly. Moldy coffee container was found in car.
Nov 19 2015
Cons: I book car 20 days in advance to make sure I have car but when I went to pick up car they didn't have car on spot so I told them to find somewhere else they refuse to do that .it was very inconvenience for me and my kids . I have to call cab to go around which cost me a lot .now u decide is that Wright thing to do
Jul 2 2016
Pros: Ease of drop-off
Aug 23 2016
Unclear cost to rent
Pros: Cleanliness is good. Quick check in and out.
Cons: Strong smell in the car, I had to leave the windows open for 2 hours before the smell was gone.
Booked the car for 6 days for a project. Asked the lady if I can return the car early for less cost if project finishes early. She said yes. Returned it on day 4. Total amount charged was just $15 lower than the quoted bill. The receipt said there was a minimum charge, which I was not told of at the time of check in.
Aug 30 2016
Pros: Everything went smooth. Easy pick up and drop off. Staff did an excellent job.
Sep 9 2016
Cons: Poor. I was charged twice.
Sep 9 2016
Pros: Car was clean, ready and fueled when I arrived. Great fuel economy and great price. Turning the car in was a total breeze and made getting to the airport expedient.
Cons: Spent way too long at the counter trying to pick up the vehicle. Reservations need a separate counter or clerk so that the lines don't get held up by other customers. And the upselling is a little unnecessary.
Cons: Hertz is WAY overpriced. I will NEVER rent from them again. They cut costs by not employing enough costumer service reps to attend to customers for check out. Time is money, and I do not have the time to wait 2 hrs after I get to an airport for an overpriced rental.
They don't flex their pricing and you can generally expect to pay over 25% additional costs in fees and taxes (not included in the agreed costs). My bill was $280 and I paid $382 with no added insurance... over $100 in taxes & fees!
Oct 30 2015
Cons: Not very well marked where Hertz is when you drop off at the Indy airport.