I would like a refund!
We were denied the stay because we had 2 kids with us and the hotel stated the reservation is for 2 adults only. At the time of booking on Kayak, I selected 2 adults + 2 kids (1 is 3 yrs old and the other one is 9 months old. But when we arrived at Ramada, the reception told us that their system only shows 2 adults and there is no reference to the kids. As such they asked one of the adults to stay in the lobby so that the 2 kids could check into the room. I got this room for the kids anyways because we were connecting through Istanbul and had 9 hrs of layover. So I stayed in the lobby and my wife and the kids went upstairs to the room. We checked out 4 hours later and went back to the airport. All in all, this experience left a very bad impression on me and my family from both Ramada and Kayak for such poor service. I have been a long time costumer of Kayak and expected a much better service. I will leave a negative review on Trip Adviser for this hotel and am requesting a full refund for my reservation + the transportation fee from the airport to this hotel and back to the airport. Ehsan Shameli 949-335-2444
The shuttle runs every two hours. So you need to know the schedule and where to pick up the bus at the airport otherwise you are out of luck. Getting to the hotel (4 miles) at rush hour took 45 minutes so keep that in mind. There are restaurants nearby but no one spoke English. The hotel restaurant was filled with cigarette smoke.
The rooms were quiet. The breakfast was a complete meal and very good. The location has many restaurants nearby.
The transfers are not on demand or even frequent but every 2 hours on a fixed schedule. We missed or did not see the bus at 6 pm so we had to take a taxi. Even though it is close to the terminal it took 45 minutes t o get to the hotel during Friday evening between 6 and 7 pm. Th hotel restaurant was so smoky you could smell it on yourself all night long.
Nestled within the energetic streets of Turkeys transcontinental city is the brand new, eco-friendly Ramada Encore Istanbul Airport hotel. With a location next to Ataturk International Airport and within close proximity of Istanbuls primary exhibition centers, urban attractions, and scenic landscapes, this Istanbul airport lodging facility boasts one of the best locations in Turkeys vibrant, one-of-a-kind metropolis. The Ataturk Forest is nearby, as well as Kucukcekmece Lake and the Sinan Erdem Sports Complex. Amenities include an on-site fitness center, spa and sauna, business center and local area shuttle service. Meet in 220-square-meters of contemporary event space to accommodate up to 220 attendees for a conference or 470 guests for a banquet, social event or wedding. There are two on-site dining options, and room service is also available. Guest rooms feature plush bedding, recliner, and mini-bar.
Based on 1,257 reviews
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