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Stairs & stairs & more stairs to get from limited parking to the room or to everywhere for that matter. There was no cleaning of the room for the whole stay except at great extra cost; only part of a toilet role for the whole stay; no change of towels except at extra cost. Pets are allowed & a charge may be made - but 8€ per night per animal is excessive to say the least - no water bowl or bedding for the animal! What were 8€s per night for? There lack of outdoor & indoor lighting, unlees you mention a vending machine which was illuminated at night. Unpleasant, unhelpful staff; an electric exit gate that had to be manually pushe open by a very sleepy security guard in the morning. The restaurant served only buffet meals at an outrageousetc
There were nice views from our room. Everything was brand new. Well-equipped kitchen. Great value for the money. You pay high prices for all the extras (cleaning, additional towels, internet, etc.)
Rooms, service location - 22euros in a taxi to the local resort
A decent and practical hotel for a golf base although not luxurious. Good food. A little run down in places - could do with a bit of a facelift.
-convenient location, friendly staff, excellent breakfast
This is a very nice place, all staff were most helpful and spoke English. Concierge was particularly helpful. Room service brought the best room service lunch I have ever had - made a real effort with presentation.
The service was really good and the facilities for children. Also the room was fantastic The location was not ideal for me; the hotel is isolated; but I understand the hotel is a golf resort and Sotogrande is not a city, everything looks isolated there.
the overall standard of the hotel. The staff were very friendly and helpful
everything - food choice a bit lacking
The general ambiencen and the breakfast buffet! Nothing
Fantastic breakfast buffet Very pleasant helpful staff everywhere
The heating was not working when I arrived. The room was cold. Maintenance came and fixed it, but a few hours later, during the night, the heating failed again.
peaceful, friendly staff, excellent breakfast, pet friendly, nice pool area bar and room service closed after 11pm. 70's 'loud' decor in coridoors.
The pool , the staff Breakfast a bit disorganised . Bit noisy in the mornings with cleaners trolleys moving around and self closing doors banging at all hours . Bar staff a bit slow
The staff were very helpful and friendly. Very impressed with size and design of rooms The only english tv channel was Sky News and you can only watch the news so many times! The hotel is a bit remote and there is nothing within walking distance such as bars and restaurants.
The hotel is very modern, great deco and comfortable. The rooms are great and very big. Parking space was OK, just enough. The Hotel is not close to the beach or the port at all as stated. It is on the other side of the highway. However if you do not have a car, they provide transport.
Clean, modern rooms, good facilities and excellent breakfast. On approaching the hotel, the outside looks tired and shabby. Once inside the hotel has an airy modern feel, but the first impression is not good.
Modern comfortable hotel with friendly & helpful staff
the peaceful ambiance
The impeccable design and style of the Hotel .
Very spacious and comfortable room There were two dangerous steps going down to the room as you as you opened the door with no warning sign, also there was no evening meal only room service sandwiches etc which surprised me even off season The staff did not offer to help me down with my luggage either
it was very comfortable,quiet,lovely setting,very handy for Marbella and Gibralter for shopping .nice to have ironing table and iron included with everything else.hoping to come back in May next year for a big golf tournament Cant think of anything we didnt like
The apartments were modern and spacious with good facilities. They were tucked away a little from the big tourist hotels and therefore felt more private and quieter. Still within really easy access to the main resorts. The bed mattress was a little too firm for our liking. You could get breakfast at the restaurant but it wasn't great, reasonably priced though.
value for money, friendly staff and fabulous location no
Travel party consisted of 2 adults and 2 kids (11 and 13). Apartment was clean, spacious and well looked after. It can be very challenging to find the place and you must do your homework before (street not found in the version of gps software I have).
The appartment it self. The space and the faclities
very convenient with young children Restaurant could have been better
good size apartments and pleasant surroundings
The apartment was large and clean This is a personal thing - but I hate that sort of holiday situation. It felt like a prison camp, really built up area, balcony with no views, small pool area.
The quiet peaceful feeling about the complex Having to call a telephone number at 08:00hrs to check out of the hotel
The apartment was large enough for 3 of us, we were comfortable and the kitchen facilities good. The views were excellent.
The location of the hotel was excellant as it was right on the beach front. It was basic but was great value for oney and was very clean. Our towles were changed on a daily basis and there was a fridge in the room. N/A
It's excellent location to the beach, and the friendliness of the staff. Check-in and check out were handled efficiently. Lack of car parking facilities.
the hotel is the perfect retreat to unwind,placed on the beach,the rooms are wonderful with a terrace to relax on and just absorb the whole feel good factor,owner and all the staff could not be more friendly or helpful,can t wait to revist
Staff were very nice and helpful in finding good places to eat and drink. We also had a great room overlooking the beach. Automatic lighting system (hall lights turn on only when you enter) could have stayed on longer so you can enter your room without rushing before the lights go out.
Very clean. All necessary facilities.Close to shops, restaurants. Stunning views over beach to rolling sea. Parking is on road where you can find it. Professionally detached rather than friendly staff.
Hotel is frontline beach and promenade, with excellent sea views and good childrens' beach activities. Plenty of restaurants and cafes adjacent and hotel is situated in town centre. No restaurant or bar facilities
This is a very nice hotel in a great location and very clean and friendly.
Very clean hotel, excellent position for beach, very nice staff. Could have done with tea/coffee in the room.
This is my second time staying there & definately will do again
Staff were extremely friendly; very clean and tidy hotel; location right on beach front and in the middle of the town; would definitely return. Was visiting family, this was an ideal base. And price excellent! Not a criticism, just information for anyone staying; car parking not available at hotel but plenty of room in side streets and car parks close by at either end of town, not too far to walk. Never had any problems.
Marvelous hotel: unique location, splendid facilities, professional staff.
The room was awesome, beatifully decorated and extremely comfortable. The service/staff was excellent. The spa was very nice as well, although the indoor pool was not so warm as we hoped. One of the most beautiful hotels we have stayed in life. Everything was great! The only negative point is that Casares (where the hotel is located) has absolutly nothing. You´ll need car for everything, except if you plan to stay the entire day at the hotel´s spa and playing golf.
a perfecthotel,even in the smallest details.very nice location,very attentive personal.excellent food in restaurant"el gardin"but disappointed in "schillo".only eastern food.chef"alfredo" from "el gardin"on the other hand,has a lot of qualitys for the future!!! very disappointed was diner bij "schillo". obliged to eat there because the other resto was closed on that moment, was a terrible think.he did feel us in japan, just what we didn't like on a trip to spain!!
The hotel and the room were absolutely beautiful, and the staff was very friendly. The breakfast was very good -- a spread of jamon and cheese, jams, breads, muffins, etc. The hotel was quite difficult to find, and contrary to our expectations, it was not up the mountain and within the walls of the old castle. It was at the bottom of the mountain just off of a roundabout. We drove all the way up the mountain (about 15 minutes of switchbacks) before finding this out. If you are staying here to explore the tiny village of Castellar within the castle walls, just be aware that this hotel is about a 15 minute drive away.
Castle and surroundings, "smell of the Middle Ages" Parking places is limited. Hard to carry heavy bags up to the castle from parking - there were cobbelstone road !!!!
Amazing location and reasonably priced Our room was very dirty - the toilet was filthy and 1 bed smelled of urine!!
Absolutely beautiful setting. Rooms were musty, should have been aired out. Lack of view from rooms was sad. And it would have helped to have more activities nearby. I couldn't believe there were no hiking trails around the lake.
astonishing location and atmosphere
Lovely room, new hotel, beautiful location.
The location on top of a hill - an old castle with one part used as a hotel and I stayed for a second visit, as well, in one of the just slightly renovated houses of the small town enclosed by the castle walls.
A very unique hotel. Not easy to compare with a regular hotel because it is actually still a historical setting with a few modern facilities. The cottages are quite practical for staying a longer time as long as you come prepared with all the groceries.
Location and parking.
near the beach
Very friendly owner. Location on the beach. Room smelled strange.
The location of the hotel was great and also the relaxing environment.
the service and the comfort,cleanliness
ideal location none
Excellent staff ang good location
Lacolization near the beach. one or two small bugs in the bedroom
The hotel is a very nice place to stay right on the beach. It is great value for the money and I would gladly stay again.
Close to beach, lovely new decor and facilities. Would have liked a (small) fridge in the room. Perhaps tea and coffee making facilities.
Room cool and comfortable. Problem with safe which was fixed immediately.
The overall quality of the hotel was excellent. Staff were friendly, service was very good. Decor was fresh and modern but cosy at the same time. Would have been helpful if more of the staff spoke a bit of English. Need more loungers by the pool.
hotel has a very relaxed atmosphere,food in the restaurant was ecxellent staff very helpful
Open wood burning fire place, Friendly and helpful staff, Internet and Wi-Fi availability in rooms. King size Double bed, easy parking. No tea or coffee making facilities in the room
breakfast & lobby area are very nice Difficult to find the hotel because there is no signboard on the hotel building. You don't feel like you have reached to your targeted hotel even if you are standing in front of the hotel compund.
Very well designed and a relaxing atmosphere. Staff were very helpful.and we had a very pleasant stay
The hotel staff were excellent - very professional. The interior decoration of the Hotel wassuperb. The rooms were clean and spacious - very nice. They were three functions on the second Saturday of our stay, but we were NOT given prior notification of these events - which occupied the WHOLE hotel services and parking. This left us without parking space; which we had had all during the week, and the possiblility of eating in the restaurant - until we complained. Prior Notification should have be given to avoid upsetting existing guests.
Clean rooms, good restaurant, fairly close to Tarifa and Gilbraltar Location was in middle of construction zone. Could not walk anywhere from hotel, so car is necessary. Nothing to do in town it was located.
The hotel was the best of those that we stayed in Spain. A jewel on the outside and inside. Beautiful room, great restaurant, Desing and spectacular architecture. Excellent desserts (6 euros), very good sherry (2 euro), breakfast just right. Clean pool. Very quiet and good taste. Necessarily state here if you arrive in the area, just a few minutes to Gibraltar.
beautiful and quiet surroundings
The location on outskirts of beautiful village, comfortable lounge and relaxed atomsphere. Mediocre food in restaurant and no reception staff when arriving and leaving.
The staff are extremely friendly and very efficient. The hotel gardens qnd surrounding countryside are beautiful and the views from the hotel are stunning. The swimming pool is also very nice and well maintained. The rooms are a little old-fashioned but very clean.