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|Distance to city center||0.5 mi|
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We enjoyed the sauna, the pool, the accomodation.
The owner was a very "cold" man in a warm place On Christmas eve the lobby was closed and the unique Christmas tree was there. The coffe machine from the apartment was working Only with coffe caps that you could but only from hotel at 4star price. (We tried to find in 5 different shop but nothing at that type)
The design is very nice, spa facilities are quite diverse
1. Staff attitude. Several members of the stuff were quite rude and ignorant to our questions. None of them speaks decent level of English which together with not caring approach made the communication almost impossible in many cases. As we decided to visit the place during the low season many of the facilities around were obviously closed. When we tried to ask the hotel staff about where we can find opened restaurants they reacted in inappropriate manner. 2. Staff providing misleading information. As the promised free transfer from the hotel to the station wasn’t available (with no explanation) we decided to order a taxi. The staff did this for us and they told that we could pay by card. Eventually when we arrived to the station the driver asked for cash as she actually couldn’t accept the card payments. 3. Check out. Cleaning staff entered our room several times before the checkout without knocking. When we asked what’s the problem is they asked if we can leave in 2 minutes(it was 30 min before the official checkout). 4. Overall quality of service. The whole experience with the hotel wasn’t at all up to our expectations.
Overall we had a great stay, the hotel is beautiful and every detail of the design is very well thought through. The spa area and the pool are amazing and not too crowded. The surrounding garden area, the panoramic walk, the stables etc. are also beautiful and add to the experience. We were upgraded to a very big apartment upon arrival, as our booking had apparently been initially overlooked. The owner was extremely helpful and kind and personally suggested hiking routes that were suitable for us. It also seems to be great for families with children (just observational).
When we were upgraded to the luxury chalet due to an issue with the booking in their system (maybe no other room was ready?), we felt a bit awkward when the lady told us to please not use the upstairs area including the kitchen ("you may have look around though"). This could have been communicated better in my opinion. If you call it an upgrade you should not restrict the guest in how to use the room, no matter the circumstances or the fact that it was for free.
An awesome place to stay in.Great staff very helpful and easy going. The location is quiet and the apartment were we stayed is fully equipped. Thank you hotel Das Kaltenbach for making my stay enjoyable.
Room service is poor
Located in Kaltenbach, Das Kaltenbach is in the mountains, a 1-minute drive from Hochzillertal Cable Car and 6 minutes from Golfplatz Zillertal - Uderns. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 493 reviews
Things to Know
- Good furniture
- Friendly atmosphere
- Nice sauna
- Stylish hotel
Policies vary by room type and provider.
FAQs when booking at Das Kaltenbach - Aparthotel
Where is Das Kaltenbach - Aparthotel located?
Das Kaltenbach - Aparthotel is located at Reisrachweg 18, 0.5 miles from the center of Kaltenbach. Hochzillertal is the closest landmark to Das Kaltenbach - Aparthotel.
When is check-in time and check-out time at Das Kaltenbach - Aparthotel?
Check-in time is 4:00 PM and check-out time is 10:00 AM at Das Kaltenbach - Aparthotel.
Does Das Kaltenbach - Aparthotel offer free Wi-Fi?
Yes, Das Kaltenbach - Aparthotel offers free Wi-Fi.
Does Das Kaltenbach - Aparthotel offer free parking?
Yes, Das Kaltenbach - Aparthotel offers free parking.
Does Das Kaltenbach - Aparthotel offer free airport shuttle service?
No, Das Kaltenbach - Aparthotel does not offer free airport shuttle service.
How far is Das Kaltenbach - Aparthotel from the airport?
Das Kaltenbach - Aparthotel is 24.9 miles from Innsbruck Kranebitten. Das Kaltenbach - Aparthotel is 61.4 miles from Oberpfaffenhofen.
Can you bring pets to Das Kaltenbach - Aparthotel?
No, pets are not allowed at Das Kaltenbach - Aparthotel.
Does Das Kaltenbach - Aparthotel have a pool?
Yes, Das Kaltenbach - Aparthotel has a pool onsite.
Most Popular Landmarks
- Hochzillertal 1.7 mi
|Innsbruck Kranebitten||24.9 mi|
|Ried im Zillertal Kaltenbach-Stumm im Zillertal||0.5 mi|
|Uderns im Zillertal||2.8 mi|