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The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
it's not good hotel,,,pls don't reseved,,,
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
Excellent Beach side rooms overlooking the sea with very good facilities, breakfast was excellent. A few restaurants inside the hotel serve a variety of good cusine. The minimart inside the premises gives the option to buy everyday essentials at reasonable prices. Seem to specifically cater the Scandanavian tourist and all activities are focussed for guests from this region.
Royal family: Good standard room with big tv, fridge, micro wave, crockery and cutlery, baby cot, baby trolly. Excellent food at reasonable prices. Massage at good prices. Staff very good. Excellent for children that can manage on their own. Ok work out facilities. Very good childrens club and staff. The "dux" matress isn't that good. Royal family rooms are in the shadow all day. Too load entertainment for childrens ears and if you would like to relax anywhere in the premesis. Full prices are too expencive (we payed appr. Eur 1000/week in Dec 2009)
Very modern, clean and comfortable. The seven swimming pools were a hit with the kids. Most kids activities are specifically catered to Scandinavians.
We had stayed at a Sunwing before and knew what to expect, and were thrilled that we practically had the whole place to ourselves as it was low season. The Thai staff could be a tiny bit better in English but were very friendly and tried very hard.
It's a perfect place to stay in Phuket for families with young children. Although they had seven swimmin pools, they are all the same. Each pool should cater to different groups of ppl.. perhaps some waterslides or "gadgets" in the pool for the children to play with?
Swimming pool The quality of cooking restaurant
i stay 1 night then i chaged fast very bad location
Good location (Kamala beach) and nice swimming pool
Near the beach ,and in very nice erea the hotel over price for Booking.com,when I asked the people staying next rooms ,one from germany told me the price which is less by 30%than the price I got from booking .com and he got it from travel agency in his country,the same thing siad to me on man from England.the hotel charge for every service , like _ ice,shuttle etc.
This hotel has expanded significantly since I stayed in the early 2000's; it now appears to be a combination of Sunwing/Best Western and is a sprawling complex of ugly buildings with a very impersonal and perfunctory staff who you never see unless in reception which is the opposite end of the beach/sea entrance! Does not have the charm it used to and I would not likely stay there again. Its impersonal and perfunctory culture and the taxi fare to the airport 600bht which is in contrast to the airport controlled taxi to Kata Beach 750bht for a journey almost twice as long!
I like the most the location of the place, the swimming pools and the access to the beach.....fantastic They are a good restaurants in the rsort and a ;ot of charming restaurant on the beach.....all the needed shops are very closed I warmly recommend this place
beach side so many insects and lizards in and around the hotel
Excellent hotel, staff were excellent, location is nice with good beach and restaurants. Good to hire a scooter so you can at out of the resort easily. Sound proofing between rooms was not so good.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
It location next to saturday market. Got a chance to taste local flavor. My kids enjoyed the pool. A bit far from beach..15 mins walk. Would be nice if hotel provide feeder service.
The rooms are very comfortable, the staff is helpfull, the garden is very well maintained. It was a bit far from the beach, the reception was closed early.
The hotel was excellent and the food was out of this world. Very clean, everyone friendly and very efficient. Massage was brilliant, highly recommended. Pools and gardens were kept really clean and lovely. No but we have a compliant for Bookings.com. We booked a 2 bed apartment and a 1 bed apartment for our friends 4 months before our travel date. when we arrived the hotel only had 2 x 1 bed apartments for us and said they had informed you of this immediately upon receiving our booking but you never passed this information onto us. You told them it was upto them to sort it out with us, not good.
We stay in the bungalow, quite big and well decorate. The swimming pool is nice and clean We stay in October, the restaurant was close, can not have breakfast too, the bar around the swimming pool also close. We can only sleep. Not easy to take a taxi and quite far from centre.
Bungalows very nice and cosy, in quiet garden with nice swimmingpool Distance to beach (10-15 min walk)
We stayed here for 5 days, beautiful hotel and we would definetly recommend it to everyone, it was quiet, beautifully laid out, clean, within walking distance to the beach and town and very comfortable, the restaurant which is on the hotel grounds is also very good.
The hotel is very nice. Staff is great. location is not the best
We liked the size of the property - small and personal. The management and their staff were very friendly. Lovely clean property. We didn't know it was near a Mosque, and the 5.20am chanting for prayer woke us every morning! But we got used to it and managed to get back to sleep.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Convenience Reception desk staff service
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
privacy cost of food & drink
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Staff very friendly, huge room and bath, very clean good value
3 big swimming pools all around the resort, so each one is not very busy...
the chikingout is not fliksabul
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
The breakfast was fantastic and the stay was comfortable
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Hotel is quite noisy and cleanliness of the room could be improved
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
it was modern and close to the night live it was still new and well looked after, modern and really neat
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Friendly stuff, pool
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
Very nice Hotel, friendly staff and they have best Spa in Potang beach
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
great staff not yet 100% finished
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Lobby and elevators smelled of mold.
the kid,s swimming pool
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
Bed is comfort,seaview,the hotel employee is good No
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza