Hotel was not the cleanest, other than around common areas. They got the booking wrong and staff were not super helpful. We have stayed in over 10 hotels in Sri Lanka and this was the least value for money
4 stars
Club Hotel Dolphin
Kammala South, Kammala 12560, Sri Lanka
Kammala, Sri Lanka
See location+94 314 877 100Official websitePhotos of Club Hotel Dolphin
Overview
Beach resort with 2 outdoor pools and family fun Catch some rays at the nearby beach or spend the day relaxing at Club Hotel Dolphin's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Club Hotel Dolphin offers 154 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Club Hotel Dolphin
- Private beach
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Fishing
- Board games/puzzles
- Canoeing
- Cycling
- Darts
- Scuba diving
- Archery
- Diving
- Snorkeling
- Bingo
- Evening entertainment
- Cooking classes
- Horse riding
- Karaoke
- Mini-golf
- Table tennis
- Pool table
- Night club
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
General
- Family rooms
- Garden view
- Inner courtyard view
- Interconnected room(s) available
- Lockers
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Tile/marble floor
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
- Baby safety gates
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Walk-in shower
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Pool and spa
- Spa
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Allergy-free room
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Drying rack for clothing
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- DVD player
Fitness
- Aerobics
- Fitness center
- Tennis
- Squash
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
Reviews of Club Hotel Dolphin
8.1
Very good
561 verified ratings
Wonderful
249
Very good
98
Good
102
Okay
38
Fair
34
Mediocre
13
Poor
27
Summary of reviews
Guests say
Guests reported mixed experiences, particularly with the service, citing unhelpful staff and poor customer service in some cases. However, many praised the cleanliness of the hotel and the spaciousness of the rooms. The location and value for money were also highlighted positively, contributing to an overall enjoyable stay for many guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
295 reviews
7.9 out of 10
21 reviews
4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the dining options at Club Hotel Dolphin?
The hotel offers an excellent variety of food, including special diet menus, a restaurant, bar/lounge, and the option for food to be delivered to guest accommodation. Guests have praised the delicious breakfast, great gala evening for New Year, and fantastic Sri Lankan omelettes for breakfast.
How is the cleanliness and maintenance of the hotel's facilities?
The hotel is known for its very clean rooms and nicely arranged property. However, some guests have mentioned that the hotel is a little worn out, and the spa treatments were average.
What can guests expect from the hotel's customer service and staff?
The staff are described as friendly, helpful, and great with kids. Guests have also highlighted the warm welcome, competent and welcoming staff, and the attentive and friendly animation team.
What are the best times to visit Club Hotel Dolphin?
The high season is in May, offering the best opportunity to enjoy the sea view and relaxation. However, guests should be aware that the beach may not be suitable for swimming due to rough waves and undercurrents.
What practical information should guests know about the hotel's amenities?
The hotel provides a range of amenities, including a big and clean pool, deep and clean pool, and a variety of activities such as a spa, gym, and theatre. However, guests have mentioned that the kids' club may not always be open, and there may be insects in the rooms that require pest control.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Sea View Villa
Several guests highly recommend booking a sea view villa for a wonderful and relaxing experience.
Consider Full Board
Due to the hotel's remote location, opting for a full board meal plan is recommended as there are limited dining options outside the hotel.
Check for Renovated Rooms
Some guests mentioned that the older rooms are in need of renovation, so it's advisable to inquire about the availability of modern rooms.
Be Mindful of Noise Levels
Check if there are any corporate events or functions scheduled during your stay, as these events can be noisy and may affect the overall experience.
Inquire About Kids Club Hours
If you plan to use the kids club, it's advisable to inquire about the operating hours, as some guests found it closed during their stay.
Pest Control
Due to the presence of insects, especially in ground floor rooms, consider requesting pest control to ensure a comfortable stay.
Opt for Lower Rooms in Rainy Season
If traveling with kids, consider booking lower rooms during the rainy season to avoid disturbance from the sound of rain on the roof.
Be Aware of Spicy Food
The buffet food can be spicy, so it's recommended for the hotel to inform guests about the spice levels and provide a variety of non-spicy options.
Check for Beach Activities
Due to rough waves and undercurrents, swimming in the sea may not be possible at times, so it's advisable to inquire about alternative beach activities.
Verify Room Charges
Double-check the room charges upon arrival to ensure they align with the initially quoted rates.
Location
Kammala South, Kammala 12560
What's nearby
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Club Hotel Dolphin
Low season | October |
|---|---|
High season | March |
Average price (weeknight) | $120 |
Average price (weekend night) | $148 |
When to book a room at Club Hotel Dolphin
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Club Hotel Dolphin
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See most recommended stays in KammalaGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Colombo Bandaranaike Intl |
Distance to airport | 8.4 mi |
Everything you need to know for your stay in Kammala
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