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The spa therapists were well-trained and obviously knew what they were doing, unlike many ofther hotel spas passing off poorly trained staff as professional masseurs. Facility well-appointed and service was impeccable. The high tea was disappointing - there was nothing Peranakan about the food as advertised in the brochure. Service was excellent though and the selection of teas fantastic. Dinner at the restaurant was a disappointment too - again, it was not the promised fine-dining Peranakan fare. It tried to do fancy fusion but it was utter confusion - my grilled tiger prawns were doused in a spiced orange sauce & sat on top of overcooked spagetti in a ultra creamy green sauce - they did not go together well and looked worse than it sounds. Portions were large but the food was not as authentic as hoped. Service was however excellent.
The lobby in term of design & color. The room in term of design & cleanliness. Location.
The staff at the majestic were wonderful, very welcoming and looked after our every need.
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Excellent service staff, set in old world charm coupled with modern facilities convenience. Too short.
Nice hotel near the river, and not too far from the historic places. Very nice rooms. Fantastic piano music in the restaurant in the evening. The pool is very small. Some of the staff in the reseption is somewhat fulsome.
All hotel staffs act very politely & well mannered Next to hospital - under comfortable
The room with the open bath concept, the comfortable bed with the price that we paid.. we would expect at least more toiletries..... the minimum ... toothbrush/toothpaste, a simple comb, some stationery, .... and we booked 2 rooms via internet, we called the service centre to ensure that we had adjoining rooms... and when we checked in..... only one room was confirmed!!!!!!!!!!!!!!!!!
Food and bar service was very good. I thought pillows on the bed were a bit too firm -- too stiff for my neck.
The hotel was quiet, the staff were extremely courteous and helpful, and the food was exellent. The complimentary internet, important for a business traveller, was connected immediately and without any fuss. No comments
The effectiveness of the staff in doing ur check in-out. Please write at least 15 words
Near to eating outlets and shopping malls No free wifi. We would prefers free internet in the room. I have check others hotel , most give free internet access. I am going to book other hotels if I come again to Melaka
Attractions are all around the Hotel vicinity
I love the quietness and clealiness of the place and the room. Nothing which I was unhappy about. Was a pleasant and nice experience.
location at city centre & convinience none
It is conveniently located to stores and eating places if you like the local 'Nyonya' food. Besides providing shampoo, the hotel, being a five star one, should also provide hair conditioner, which it does not. In terms of the TV facilities, I noticed that there was no good movie channel like HBO - showing more prime movies. Lastly, was quite disappointed that there was no (Gideons) Bible provided.
The staff were very polite and helpful which always makes it easier to enjoy new places. The rooms were of a high standard spacious and bright. All in all a very pleasant experience.
bus stop for transfer to Singapore is on THIS hotel's parking ! Excellent swimming pool.
The room is in clean and good condition. I love all the towels which are clean and pure white in color. The way up to the car park makes me feel dizzy and also lack of car park.
location Service is slow, the hotel is very old, although 5 star, the upkeep is bad
The deluxe double is special. We thoght we are going to need an extra bed for a family of 3 yound children but it turns out the room is spacious and the double beds are able to take of us!
I like the hotel environment, and the location excellent It will be better if the hotel can give wi fi facility
No particular item. But, overall stay not so bad, quite comfortable. staffs are freindly & warming. this is my second time stay in this hotel, one thing is why hotel guest not given complimentary car parking? this is not the money issue, is just the way to welcome guest to stay at this hotel. pls consider about this issue. tx
The city view is very good. The room is really clean No Disney Channel,Nick,Cartoon Network on tv !
Good value for money, good club floor with drinks & food Speed of check-in slow. Too many behind check-in desk doing other stuff and ignoring waiting people quing up for check-in.
Comfortable and clean bed Staff was unprofessional. Staff told me that they had ran out of rooms althought i had already booked them. I was made to wait more than an hour. I had to ask to speak tothe manager before my room was finally allocated.
Well located, excellent size rooms and Bathroom. The breakfast was an experience as was the dinner.
Our room has a nice view of the pool, It is big and clean. The breakfast was good and more varieties of food. Moreover, kids eat free. Have to cross the busy road to the shopping mall. It is quite dangerous.
New, clean, cozy, comfortable, good location, value for money, the swimming pool and good services!!! no
Clean room and nice shower Industrial management of the clients. Internet is not free.
Nice big room with good view out to sea. Disappointed that our rooms were not ready when we arrived at 2.15pm. Had to wait until nearly 3.30pm to get access. The intent of visiting Melaka was to sightsee not wait in your executive lounge.
Nice sea view Aircon not cool enough
The friendliness & helpfulness of the staffs.
Excellent staff , gorgeous sea view room , room is clean .
Awesome Staff, Privacy, ++ upgrade is a must have! Location is wonderful. Breakfast was a wonderful expeerience. I was very comfortable here! Segregated Spa, but it is a Muslim country!
Good hotel with nice location in a nice city. Very good breakfast, very friendly staff. Within walking distance to almost all the must see spots of the city. Highway behind the hotel is sometimes not that easy to cross.
Was pleasantly surprised at the overall quality of this new hotel under the Holiday Inn brand. Certainly the best holiday in I've ever stayed in! Nice clean well appointed rooms with beautiful seaviews and a stunning inifinity line pool! No safe pedestrian crossing to the large shopping mall across the road from the hotel. Urgently needs to be rectified before anyone gets injured or killed crossing the heavily trafficked 3 lane motorway
i like hotel room design and the comfort of the room, no spa service available
The villa was nice and clean, most likely is was newly set-up I guess. Some of the staffs are friendly and nice, but some not, specially on the second day of my stay, . The receptionist Ms Sophia that do my check-in was so "blur", keep asking the same question yet do the wrong thing. I told her specificly that I will pay cash for the two days stay, she still ask for my credit card to verify. I told her specificly that do not charge to my card, and yet she did, and void the transaction thereafter, resulted the bank have to hold my money because of that. I strongly urge reader to watch-out what there do to your card after you hand them. Even I told her in the language that she undertand, which is Malay, and yet she did the wrong thing, I can't imagine if you use other language what will happen. Basically the stay was nice and enjoyable beside all this small hiccap here and there. The breakfast was nice.
I was very impressed with the fast response to my on line booking of hotel room.
All the furniture outdated. ....TV too small, furthermore colour alignment out already. Dust falling from the air-con sys. Seem like no reserve fund to improve. Budget.
Thought it is comfortable to stay with, but, quite expensive after the ++ value added to the price that we saw from website. I think the food for b/fast, not really fresh enough. And, i find it is quite confuse when i read the booklet in the hotel room, there are shop lots, restaurants, pub, and so so. But, I dont really see where are the shop lots. And, I cannot fnd the directory of the places/shops there. Mayb they shd add more directory for the guests.
convenient with lift , parking and restaurant only provide bath soap 1 piece per day. Believe IF I request more the housekeeping will provide. Also the internet access needs to pay extra.
Location is strategis No Minibar in the room, No shoe & No Tissue
Room was decent in size and cleanliness. However there was no safe deposit box and hairdryer. Free parking available was great!
staffs are always smiling and friendly
Peace and Quiet. No security guard(s) at the Hotel car park - unbelievable.
Very helpful and friendly staff. Large well-appointed lobby and excellent facilities. Good range of in-hotel eating locations.
I'm quite happy with the swimming pool facilities where only hotel room guests are allow to swim in the hotel's swimming pool. With the rate that the hotel charge, at least they should up grade their hotel's facilities or furniture. The furniture in the room are very old, and the carpet needs to be change in the hotel rooms. The cattle that I have in my room spoiled with stains. The lighting in the bathroom bathroom is not enough.
I like the swimming facilities bcos have life guard to take care. I like the bfast n also. The only thing is the mahjong tables is very dusty.
The location is very good.. The pool is great for kids.
*Overall accommodations and location has good value *seems to cater to large groups so you gets swings in the population of guests *Keeps facility in good shape for age of facility *Staff at front desk were very helpful *crossing the street to the tourist/eating/social events is a big challenge or you need to be part of group or taxi *it is a larger facility so guest accommodations can be quite spread out and longer walk
i like the nature environment in the middle of the the hotel, like you stay in the garden
the hotel room layout and it location. breakfast.
To change toilet bowl
1)when i check in the room still not been clean by room sevice. 2) the telephone out of order.
It is very close to many places of interest like the fort n jonker walk. Room air-conditioning was not up to standard. Had to change rooms at 2am in the morning. Water was greenish colour when we filled the tub.
Location is good as its just a walk away to shopping centre. Dont like ants inside the hotel room.
I stayed twice more than 10 years ago and find that the hotel location is convenient as it is near to the malls. The hotel condition was much better back then. Poor maintenance of swimming pool, limited wifi connection and poor bathroom condition. The unit I stayed looked a bit run down. The living room aircon was not functioning as we checked in. Could be inproved if proper maintenance is done.
Room price and location Noisy large bus tours coming in at 4.30 am ruined sleep. Breakfast first morning was just acceptable and hot food was cold second morning even less variety Stayed here over six times the last 18 months and have found the place goes downhill each stay. Large numbers of your buses does not lend itself to a quiet stay particularly as walls and doors are quite thin and corridors quite noisy