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Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
Location is good near everything everything is convenience I love the location Was a very noisy people keep open the door and closing the door and someone keep knocking my door at 4 o'clock in the morning I don't know what is going on with the guy when I went to the door the guy just apologized to me
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
The location,security,foods and the surrounding area near by. A lot of mosquito!
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Beach and central location Small bath room
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
the music, the food, the pool the rooms and the bathrooms
The location of the hotel is good, the staffs are very friendly. The television is very small.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
The staffs are very friendly & helpful na
Near the airport , local shops and restaurants and a good place to relax. None
Cleanliness of the hotel.Very helpful staff team. The location.
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
Strongly recommend to visit Bar on the Rock. Amazing! Grill Restaurant is good as well. Cleanliness is clearly below 5 stars hotel standard. Location is not the best one - you are pretty isolated in this hotel.
Comfortable, friendly nothing
i love it, will come again
the rock bar and pets for my baby!!! Excellent ideas The blockage lift access to rock bar due to wedding ceremony
Everything was prefect and highly recommend an one-bedroom ocean view villa, however, the rock bar and the ocean pool are gogerous, you can see the whole indian ocean as well as the food in the atmospheric restaurants. Staff are professional and good services! Spa is a must there, I was lucky made at the limited ocean view spa room. We will come back again and stay with Ayana. I think the buffet breakfast at Padi was bit pricy becuase the food was really average and I didnt actually eat. I recommend to pay the same price for Dava where you can stay quiet and enjoy your good breakfast.
the staff are really excellent. One of the best managed hotels I've stayed in , and I've stayed all over the world. Facilities are absolutely superb well designed, well maintained. the gardens are a feature. no
Enjoyed the holiday on the beach as well as the brilliant swiming pools for entire three days. Especially, I was deeply impressed by the pool which is beside the sea with a gogeous and whole view of Indian Ocean. Of course it would be great if the hotel will be able to provide more and more attractive promotion, such as beneficial room rate, free room upgrade....
good services and very comfort the price is expensive
The ground facilities were fantastic (pools, bars etc), food was also really good. Rock Bar is amazing at sunset! Room faciities are a little dated, even with an upgrade which we recieved. You are paying for the resort facilities. The resort is fairly remote from any other location for shopping or eating, would be nice if the resort ran shuttles other than just Kuta.
The breakfast is great and the staff are lovely - they were happy to change my room for me. If you are looking for a wedding venue, the hotel has beautiful pavilions and superb landscaping to create a dream setting. If you want a resort hotel in the sun that happens to be in Bali and where you'll be pampered, this is the place, but be aware that extras cost extra. If you want to actually experience Bali, think twice. It is an isolated, self-contained resort. Saying it is in Jimbaran Bay is deceptive - Jimbaran is 7 or 8 km away - if you want the famous "eating on the beach" experience, you'll need a taxi. There is a shuttle service, but it is to Kuta - the very place I wanted to avoid on my trip round Bali. Fortunately this was my last stop so I'd seen the real Bali already. You have to take their shuttle to their private beach - it is in the next bay and there are 160 steps down to the beach itself. Internet access is expensive. The standard rooms are generic American hotel style - nothing "Balinese" about them. Some have connecting doors which are not soundproof - mine was so bad I asked to be moved. The marble hallways create more noise.
In room jacuzzi (mini pool) Mosquitoes mosquitoes and more mosquitoes
We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
location and atmoshpere No king size bed avaialble although already put my preference.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The service was excellent! They picked us up from the airport, which was free of charge and convenient. The driver was very kind and courteous. As soon as you arrive, everyone is so hospitable and kind. They go out of their way to make sure that all of your needs are met. The location is good-very close to the airport, literally less than 10 minutes. There are a few stores within walking distance. But there are taxis everywhere, so getting around is no problem. Nice beaches, malls, and restaurants are only a 10 minute drive. The hotel is overall very clean and modern. Also, our room came with a breakfast buffet. It was excellent!! There were a lot of options: omelet station, fruit, various breads, a variety of meats, different drinks, and even delicious Indonesian food. We even had dinner at the restaurant several nights. The food and drinks are reasonably priced and very tasty. As far as the room, it was very comfortable and spacious. We did have a minor issue in the first room they gave us. So they changed our room without any problem. Also, the hotel has drivers you could hire for a very reasonable price for the entire day. We highly suggest using this service instead of any outside taxi service. I think they should advertise this service more. It made our trip so easy and comfortable! The driver took us anywhere we wanted. Even though there was a slight language barrier, the driver was so kind and accommodating. We felt very safe with him. We hired him the entire week we were in Bali and were able to easily see everything we planned on seeing. Overall, we loved our stay at H Sovereign Bali! In our room, our only complaint is our glasses had lipstick and coffee stains. They seemed like they should have been washed more thoroughly.
Location, Facilities, Service, Activities, Staff and friendliness of service. In fact, the hotel's review score in booking.com is not fair. As mentioned it has only one review, I hope from the hotel guests putting his own review and I'm sure Discovery Kartika Plaza Hotel will take best score in the world.
Good location for shopping in Kuta. Great pool and grounds, plenty of sunbeds. Current renovations of the restaurant meant there was a little building noise during the day
Central location Very old room, smelly at times
Enjoyable, relaxing, courteous friendly helpful staff, all added up to make a real hastle free holiday.
Excellent facilities, pleasent staff and surroundings and very central location. Excellent breakfast - but could innclude additional selecton of breakfast cereals.
Very central location, yet still peaceful and away from the hubbub of the street. Great pool. Huge breakfast buffet. Wifi is very intermittent
The breakfast buffet was delicious. You name it, it was available. Our room was always nice and clean and the added touch of a dog made out of a towel on our 2nd day was gorgeous! The swim up bar was used nearly every day of our stay and the pool was a lovely, comfortable temperature. The pillows gave us grief,, One was not high enough and two was too high, We both had crook necks. That was the only flaw though. I recommend you take your own if you can.