OYO 90393 Sanctuary Garden

Some guests have mentioned that the cleanliness of the rooms and toilets needs improvement, such as the availability of supplies like shampoo and soap, dirty towels, and low water pressure. The hotel management should take these concerns seriously and work on enhancing the cleanliness and amenities provided.

Several guests have reported that the air conditioning in the rooms was not cool, which may have affected their comfort during their stay. The hotel should ensure that the air conditioning systems are functioning properly to provide a comfortable environment for guests.

The hotel has food available, and some guests have appreciated the convenience of having a nearby Indian temple, a convenient store, and a pharmacy within a 5-minute drive. However, there may be room for improvement in terms of the dining experience and food quality.

Guests have mentioned the need for sufficient parking space at the hotel. The management should consider addressing this concern to ensure a more convenient experience for guests arriving by car.

While some guests have praised the friendly and helpful nature of the hotel staff, others have expressed dissatisfaction with the service, citing issues such as unavailability of receptionists, delayed issue resolution, and lack of responsiveness to complaints. The hotel should strive to consistently provide attentive and efficient customer service.

Several guests mentioned issues with cleanliness, including dirty rooms, low water pressure, and the presence of insects. It's advisable for the hotel to improve its cleaning standards and address maintenance issues promptly.

Some guests reported problems with room facilities such as non-functioning TVs, low water pressure, and lack of toiletries. It's recommended to check the functionality of room amenities before settling in and to communicate any issues to the staff for prompt resolution.

The hotel's proximity to the Utama Stadium, Bukit Ketri Railway Station, and Perlis State Park provides guests with opportunities for leisure activities and exploration. Guests may consider visiting these attractions during their stay.

Several guests expressed dissatisfaction with the air conditioning, citing that it was not cool. It's advisable for guests to confirm the functionality of the air conditioning in their rooms upon check-in and to request maintenance if needed.

Some guests experienced issues with their bookings and room readiness. It's recommended to communicate any concerns or problems with the hotel staff early to ensure a smooth check-in process and to address any room-related issues promptly.

Guests are encouraged to provide constructive feedback to the hotel management, as some guests expressed the need for improvements in various aspects of their stay. This can help the hotel address shortcomings and enhance the overall guest experience.

While the hotel has food available, guests may explore nearby dining options, especially considering the convenience store and pharmacy within a 5-minute drive, as mentioned by some guests.

Guests should be aware of potential low water pressure issues, as reported by some guests, and may consider informing the staff if they encounter such problems during their stay.

Some guests mentioned noise disturbances at night due to an outdoor restaurant. Guests sensitive to noise may consider inquiring about potential disturbances and room location preferences during the booking process.

Despite various issues, some guests appreciated the friendly and helpful nature of the hotel staff. Engaging with the staff for assistance and support may enhance the overall guest experience.